The ombudsman ruled in my favour but my insurer hasn't paid up. What shall I do? [LBC Legal Hour]

Kate's car insurance dispute was resolved by the ombudsman who ruled she should be paid £370 but she hasn't received the money. What should she do?
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This video is published by Employment Law Services Limited. The information in this video is for general guidance only and, although the presenters and publisher believe it was correct at the time it was recorded (April 2023), the law may have changed since then. You should always seek your own independent legal advice. Please note that for employment law, the law explained applies to England, Scotland and Wales. For all other areas of law, it applies to England only.
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[@ya00007]

What's the point of the ombudsman if it's recommendation isn't enforceable?
What's the role of an ombudsman, then?

[@jamespride7271]

Shes just been robbed but the company can just ignore it