How to Fix Apple TV 4K Remote Control Problems
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- Опубліковано 5 лип 2024
- I had a problem where the IR emitter of my new 2022 Apple TV 4K remote control stopped working, but I was able to solve it with some general troubleshooting action. I hope this video helps you if your remote is acting up.
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0:00 Apple TV 4K Siri Remote Failures
1:12 Siri Remote is a Computer
2:00 Plug It In to Power and Charge
3:26 Reset the Siri Remote
4:51 Repair the Siri Remote to the Apple TV 4K
6:39 Is Your Siri Remote Not Working?
#hometheater #homecinema #appletv - Наука та технологія
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I just purchased a generation 4 with this exact remote. I’m currently stuck on the beginning where there is all different languages popping up.
The volume button is the only thing popping up. It’s not currently letting me click on anything else.
Would you be able to help with with steps I need to take ? As I can’t see to figure this out.
Quick answer, home button and volume down for 5 secs. Then it's fixed. This video is way too long to get to the point. Lol
Well, I said a few more useful things in the video than that. :) Along with instructions on how to fully repair your remote to your ATV.
Correct! It did save me a trip to the store though.
👍
Just found your great and helpful video. My month old Apple Tv remote quit this afternoon. Charged it with no luck. Reset it with no luck. Disconnected it,(was very reluctant at first), moved it to the Apple box and it connected right up. Like you, I thought I needed to go to the Apple store. All is well now, thanks to you. Thanks again. :)
Yes, awesome!
Thank you very much… I thought I was going to have to purchase a new remote or box. This was the most helpful video I’ve seen in weeks❤️
Glad it helped
Thanks so much. You made this so easy to fix on my own.
Your calm explanation was great. No visit to Apple Store or contact Apple support necessary.
Yay. Great job.
You're welcome! There's a super thank and tip option if you or others feel inclined. Thanks!
Thank you soooooo much!!! I had the same problem you had!!! Just had to reset, wait about 10 minutes and it worked!!!! Volume is now working!!!! Again, thank you so much!!!!!!👍👍👍👍👍👍👍
Excellent!
I was looking EVERYWHERE for a solution. My IR volume hadn’t worked for months. I had to resort to using my receivers remote & AppleTV remote. Your video fixed it. Thanks!!!
Man this was driving me craaazy! Been having this issue for months now and fiddled with every audio setting possible and nada. Was about to order another remote and decided to google the issue again and this video popped up. Thank you SO much. Rebooting it helped!
Awesome! I'm glad the video helped.
THANK YOU!!!!! I have been trying to do this for a day now!!!!! Technologically challenged lolol you’re a LIFESAVER!!!! Watched SO MANY VIDEOS you’re the FIRST ONE that made sense!!!! THANK YOU!!!!!
Sweet, you're very welcome! Remember UA-cam has a super thanks option. :)
Thank you so much for sorting this out for us!
I have the previous 4K Apple TV and a Sound System that only connects through Optical and same thing happened to me, I updated the AppeTV and the volume buttons on the Siri remote stopped working. I erased the remembered control and did the processed several times and couldn't get it to work, that when I search on UA-cam and found your video.
Doing the Siri Remote Reset worked for me. Thanks!
Sweet!
thanks for the tip like you. I had no idea this remote was a mini computer. I have the two buttons down like you suggested rebooted the system and five minutes later it’s working. Thank you so much for your help. Have a wonderful day.
Glad I could help!
Thank you so much! This video was really helpful. It has solved in seconds the issue I have had for weeks. 👏🏼👏🏼👏🏼
You're welcome!
Thank you, the last option of Forget Remote and re-pairing did it for me!
Excellent!
Dude! Thank you! I had the volume issue on one of my remotes, and another remote that wouldn’t pair, and u helped me fix them both!! Many thanks!!
Excellent! And thank you so much for the super thanks!
Like you I use the IR side of this remote to control the volume of my AVR, twice my ATV remote stopped working in quick succession (a couple of days apart), quick tip, if you point any IR based remote into a camera (iPhone camera works fine) you can see if the IR transmitter is working, mine wasn't, the reset worked both times & has been fine for a few weeks since.
this video helped me. appreciate you taking the time creating this tutorial.
Awesome! I almost didn't make this video, but I figured that I needed the info so maybe others would, and it seems to have been very valuable.
I have the 2nd generation Apple TV that I bought a couple of years ago and in setting it’s doesn’t give me the option to any ir settings for volume like I’ve seen everyone else’s doing do you have any tips
That has the prior generation remote with the square touch pad. That remote might not emit the IR at all, I believe.
My Apple TV remote worked perfectly until I updated to iOS 17.1. Now the remote can pause, play, reverse, etc any show I’m watching, but it can not raise, lower or mute the volume of my Samsung TV. When I press the volume or mute buttons the Apple TV Box light responds but the TV does not. I have reset everything a hundred times, I am using TV via IR, I have created new TV via IR. Nothing works. Have you updated to 17.1 yet? If you have do your volume and mute buttons still work? I wish I never would have updated to the newest iOS release!
Same problem occurred with one of our remotes a few days ago. I haven’t tried this yet, but I will soon. Thanks, good video! I wasn’t even looking for a solution yet. Great timing lol!
Perfect! Let me know if it works.
Worked! This was the first hiccup we’ve ever had with an AppleTV. Great devices, I think. Thanks again.
Sweet! I'm super glad the video is helping folks.
Thank you very much for simple steps on volume control.
You are welcome!
Thank you! A reboot fixed it right away. Helpful tip: if you point the remote (or any IR remote) at the front camera on your phone and hit the volume buttons, you should see a purple light. This is the IR. When my remote was not controlling the volume, this light was not showing up. After the reboot, it works.
I pushed the menu button and the volume… And it fixed everything just like you said thank you thank you
Thank you man, that is helpful and fixed my remote
Awesome! Remember there a super thanks option on UA-cam if you feel so inclined. :)
Awesome... the reset worked perfectly! Thanks 🙂
Sweet!
THANK YOU! The reboot fixed mine.
Glad it helped!
THANK YOU I DID SUCH AS VIDEO SUGGESTED AND IN LESS THAN 2 MIN IT WORKED !! 💪
Thanks so so much! This problem was annoying me so much! 🎉
You're welcome!
My remotes volume stopped working about a day later. Just tried the reboot and it works. Thanks for fix 👍👍👍
Cool, glad this helped! I was debating how valuable this video might be, but I figured that I had the problem and it took me a little bit to figure out a fix, so it had to be able to help others too.
@@Techthusiasm appreciate it. I’m sure other will too
Great vid and your solutions are on point. I just tried to restart my AppleTV 4K via the remote (back button + tv screen button) and it restarted alright! The device went into an infinite loop of restarting. The only fix was to restart the remote with the steps you provided. Thank you!
Glad it helped!
10/13/23 received new ATV. Couldn’t get my ATV to control the volume with my @7 year Samsung soundbar. Took your advice and plugged in the remote. I also used my iPhone to update the ATV while the remote was plugged in. Once the ATV updated I unplugged the remote and now it can control the volume on the soundbar. Thank you!
Yes!
Thank you. Reboot worked as a charm.
You're welcome!
Awesome!! Thanks!! I’m going to try this.
Hope it works for you!
Yes!!! I found the option to turn it off and then forget myself (after it behave quirky). However I was not aware of that I need to turn it back on again!! @6:00 Thank You!
It worked! Thank you so much!
Excellent! :)
Thanks for the video you helped me out man
Sweet!
Thanks this was very helpful
Glad to hear!
Thanks so much. I had the exact same problem. I followed your video and
BAM 💥 Back in business. 🎉👍🏼
Fantastic!
thank you my remote disconnected i did the guide and volume down and it worked
Forget this devise did it for me. Thank you
You're welcome!
Good video. Great information and presentation
Much appreciated!
Wow! You are amazing! Thank you!
You're so welcome!
Great video!
Thanks!
The remote restart did the trick, THANKS!!!!!
Sweet! If you're so inclined, feel free to drop a super thanks or a PayPal/Venmo tip. I love that this video has been such a value to folks.
Thanks helped a lot
It worked thanks man
Awesome!
Will try this. My battery percentage doesn’t update when I charge my remote
6:08 reconnect remote. This solved my issue. Forget device, then hold volume up and back buttons until Apple TV connects to remote. It may ask for you to place remote on Apple TV unit for pairing. Thank you!
Thank you thank you
Mine is whack. Brand new only about 2 weeks old. Will lose volume control, then when trying to move around the apps it will jump across the screen or zombie scroll. The reset you mentioned is what I have to do every single day because of the same exact issues over and over again. Sometimes volume down works and then volume up doesn’t and this will change from app to app.
Yeah, some folks have worse luck with this. Mine has been working well for a while for IR volume control of my Anthem STR, but just again recently, I have experienced it not working and had to do the reset a few times. Meh.
Thank you sir
You're welcome!
Hi there. Thank you kindly! I just ran across your channel due to this issue.
I had a similar yet different symptom. My volume Down button was stuck. No matter what I watch on my TV at any volume, the volume would drop down to muted. Now that's no fun.
I have three remotes that all control my TV volume including my Apple TV remote, which leads out from the HDMI eARC on my TV to my Sonos system which probides the boom. I had to first diagnose which remote was the culprit.
Finding it was fun. I had first taken the batteries out of the other remotes. Problem still existed. Nervous that my TV was bad, for I had selected a music streaming source for my Sonos, and the problem went away (the Volume on the remotes only work from the TV volume.)
Alas, I then took my Apple TV remote into another room so the IR would not be effective, and the problem went away until I brought the remote back into the room. When I did, the symptom repeated right away. My search for a solution began. With a hot cup of coffee in hand, Techthusiasm shows up.
Your video was helpful and quick to understand. You saved me from a call to Apple. I like the Apple TV Remote diagrams you provided that showed the different version remotes. Being a techie also, I appreciate concise and through answers. You did a great job explaining the problem and describing the solution. You were not the first channel I found. Others were not helpful. One guy spent 10 minutes showing how to plug in the USB connector, really, that is all, over 10 minutes talking, and nothing how to check the charge level, or rebooting it. So just to let you know you do a good job. I'll be checking out your other videos and sub to your channel!
Cheers!
Awesome, thanks!
Thank you thank you thank you!
You are so welcome!
Muchísimas gracias por la información
Eres muy bienvenida!
Thanks, it fix my remote
Sweet!
It’s changed now for the 4K Apple TV remote, or at least it worked different for me. I pressed and hold the back and volume up buttons and then it actually made the reset and reconnected.
Any issues with no video after the recent anthem update? The apple tv has been working fine till then…
No problems here. What's happening with yours?
@@Techthusiasm only my apple tv input on the avm 70. No changes have been made and the newest apple tv has been installed since it came out. The avm 70 had a firmware update recently. Now when i turn my system on with apple tv, i get a green screen. Like i said no changes have been made since the new apple tv has been installed.
Hmm, no problems like that here, but I'll update if I have any. Maybe try another HDMI or unplug everything, unplug power, leave it for a few minutes, then reconnect it all again and see.
I bought a brand new one for my mother for Christmas She lives in another state and right out of the box. The remote would not talk to the Apple TV. Not a lot of options for alternatives when you’ve never set up the Apple TV and shield didn’t have the box or anything so that I could return it.
Thank you, my remote is working again.
Excellent!
Wow it actually worked
❤
Sweet!
Dear Sir. What to say? This was probably the best ever video I saw. For some reason my remote stop to work. I found Your video I made reset (as You mention that is small computer) and Voila..... The remote began to work again. Many thanks sometimes the words are poor to thank but definitely helps. Amazing amazing job Thanks A lot!!!
You're so welcome!
Fixed mine!!! Save me 50 bucks. Thanks
Excellent!
Omg thank you… I reset my first gen AppleTv 4k and the new silver remote I purchased separately would not pair. I used the back button and up volume… finally worked. I reached out to apple support and they never tried this, apple support blows.
Glad I could help!
If I ever buy an Apple TV 4K I’ll remember this just in case the problem occurs!
This new siri remote software is the worst. Its a great remote design, but the volume control keeps stopping working. It’s been so frustrating. On my atv upstairs, a hard reboot fixes it, but on my atv downstairs restart doesn’t get the IR working again. Will try a disconnect and repair next.
They need some core tvOS or remote software fixes to really get this working more reliable, yes.
What happens with mine is the remote will freeze and the swiping will be delayed. I’ll swipe right on the remote, and it’ll take 2-3 seconds to register. Super annoying. I hope the tvOS 16.3 update fixed it.
Yeah, hopefully a firmware update and some fixes.
I am having an issue. The remote controls the volume but won't shut the tv off or on. Any ideas?
Do you need to learn the IR commands? I plan to make a video on that coming up.
My came back quickly
I had the same problem a few weeks ago with my Apple TV 2022 remote. Rebooting the remote fixed it then. However, today it appears my remote is completely dead. I did charge it for at least 30 minutes using two different chargers. I tried to do the reboot. I tried unplugging the Apple TV and replug it back in but for whatever reason the remote is unresponsive. I’m running tvOS 16.3. Thankfully, we can control Apple TV‘s with the iPhone remote.
Update: I just re-paired the remote using Apple’s instructions by holding the remote 3 inches away from the Apple TV, and then pressing down the BACK button and the volume up button (+) for five seconds. That reconnect to the remote to the TV. It seems you working fine now, but from the sounds of it, this will likely be an issue until Apple releases a software fix for it.
These issues are seeming more common recently, for sure. Glad the methods got it working for you.
Back button and volume up I believe was my solution
Is it normal the battery life 2-3 days?
No, the Apple TV remote lasts for many weeks. I basically hardly ever charge it.
3 1/2 minutes to get to the important stuff.
I did a forget remote and unable to get it back 😢. Any idea how to get it working?
Sometimes it lags a bit. Maybe try to plug the remote into power for a little while.
@@Techthusiasm I called Apple Support and spoke to multiple engineers. one of the guy, seemed smart, he told me to change the resolution and try and to my surprise ot worked. Not sure what it has got to pair remote.
Thank you great video
Everyone close to my issue but not on point volume ain’t an issue my remote keeps not staying connected to actual tv it’s hooked up to. So that both Apple TV and actual screen turn off instead of staying on and leaving me needing to find the screen remote and turn it off
Mine doesn’t even light up when rebooting. I updated my Apple tv a while ago and from that moment my remote didn’t work. I cant power it up 😕
Might need to be replaced.
Been doing this over and over
On my second remote and unit
Still losing connection
Bummer. Might need to be replaced then.
why is my apple tv remote volume up works but not the the down volume button it shows mute n shuts it off
Hmm, maybe broken? If the resets don't work then you may need a replacement.
@@Techthusiasm i just bought it from costco 3 days?
Maybe just exchange it then. Is your tvOS fully up to date?
Thanks for addressing this issue Jaremy. There are a lot of complaints about Apple TV remotes frequently disconnecting and having to be reset or reconnected. I did a lot of testing and was able to get predicable remote functionality simply by relocating the AppleTV closer to my field of view, mounting it to the back of my TV with a commonly available mount for that purpose. Apple TV remotes use Bluetooth which is widely known to have fairly short radio signal range. Bluetooth also loses a lot of its power when transmitted through drywall, wood doors and cabinets . After moving the AppleTV, I route the device's HDMI back to my processor with a slightly longer cable and then use the previous HDMI cable from the processor back to the TV/monitor. Your mileage may vary but that's what's finally created a stable solution for my family.
Nice!
You fucking fixed it!
Thank you so much
I can’t get it to power on when I restart it doesn’t want to move unless plugged it but doesn’t allow me to select
Maybe need Apple support in this case.
@@Techthusiasm I learned someone dropped water all over it :) after removing it from the case lol so I just bought a gen 3 usb c bc of this video informing me lol
LOL, well a reset won't help you there. :)
Latest update fucked my volume up and down , any suggestions please?
Try the resets. Otherwise might be stuck until another update.
oh my gosh…. none of these worked for me 😭😭😭 what should i do ? it was working at first, suddenly it didnt work anymore :(
You might need to exchange with Apple then.
Don’t forget once you’ve done all those steps make sure to change the settings on Volume Control to TV via IR
I have a video coming soon about IR control and programming the ATV. :)
The issue I’m having is, I turned of CEC controls on Apple Tv but on my tv it still keeps thinking I’m holding the power volume down button. Anybody know how I can get rid of this problem
Might also want to disable CEC in the TV itself?
@@Techthusiasm thank you for the reply, so I have a older model Samsung tv, and I checked through the settings and didn’t see a option for it. But I actually hard reset the Apple TV remote itself and it solved the issue, and surprisingly still controls the tv volume. But thank you for the reply and great content
Mines not working anymore either 😢
What a pain, eh.
I never received the charger with mine
What kind of charger were you expecting? I don't think they include any with the Apple TV itself. They assume you'll just charge off some other USBC cable you already have.
3:35 “hold the video control button and volume down button to reboot” for those who dont have time
You're giving away all my secrets! :)
He explains how to restart remote at 3:30
just a question why is it the people that collect physical media they say that you don't own the digital media that you buy cannot work it out when you look up buy in the dictionary it means what it says it might be off topic here sorry for that
I've had an idea for a video around this topic in the back of my mind for a while. Some folks just are not comfortable buying things digitally though.
Everything is working except My command is not working.
my apple tv remote has batteries nolonger charger
I accidently washed my controller can't get it to work, do you think its dead forever? LOL
I'd try to put it in a bag with rice or something along those lines for a bit. Try to dry it all out and test again. But likely, it is dead.
Mine doesn't show light, already tried everything, i even forgot the remote on the apple tv settings and now it's totally gone 😂
Ugh, good luck!
Tried literally everything. Still not working
Can you still return/exchange?
Doesn’t help the tv power on and off function.
There was another comment where someone learned the power command for their TV to the mute button as a workaround since they didn't want or use mute.
@@Techthusiasm turns out my hdmi cable was not in the cec port. Changed that connection and it now works.
Piece of junk.Mine bricked.