Thank you this worked for me as my LTE suddenly went off-line. I have a long-term Hertz rental and I am in Palm Springs. I do not have my tools. I do need to do the TCAM full reset as my smart key does not work, I have to use the remote to lock and unlock the door rather than just walking up to it and pulling the handle. First world problems but it’s frustrating a very expensive car.
I have questions. My phone sees the car ..the car sees the phone but when I try to use Polestar app..the app says it does not see the car... I've tried the tcam and ihu reset also, factory reset and still app does not see the car so I am unable to use the app
Does anyone know if you need to actually press down the physical button or is it enough to just hold your finger over the defrost button and not press down?
I did this several times out of the day. I’m unable to charge my vehicle due to it auto resetting to an amp of 6. I can’t listen to music or use maps or Spotify. I also am unable to view my battery charge from the polestar app. I just got this car two weeks ago and it’s a huge disservice. I feel like I wasted my money.
@@SS-yw7vo yes, Volvo “fixed” the situation. However, every once in a while it will disconnect for a few moments but it reconnects. The connective issues are the only con I have with this vehicle. And I have had this vehicle since December 2021.
If these procedures don't work, that means that your TCAM module is locked up, and will requires a manual reset. You can contact your local Polestar dealer, and they will arrange this for you. The manual reset requires disconnecting the 12V battery, as well as the TCAM backup battery.
@@rj240polestar is that something I can do or does an engineer need to do that? I can't connect the phone to the car via the app either. Just seems to have stopped completely.
Thank you this worked for me as my LTE suddenly went off-line. I have a long-term Hertz rental and I am in Palm Springs. I do not have my tools. I do need to do the TCAM full reset as my smart key does not work, I have to use the remote to lock and unlock the door rather than just walking up to it and pulling the handle. First world problems but it’s frustrating a very expensive car.
I have questions. My phone sees the car ..the car sees the phone but when I try to use Polestar app..the app says it does not see the car... I've tried the tcam and ihu reset also, factory reset and still app does not see the car so I am unable to use the app
Does anyone know if you need to actually press down the physical button or is it enough to just hold your finger over the defrost button and not press down?
Very Helpful. Thx.
I did this several times out of the day. I’m unable to charge my vehicle due to it auto resetting to an amp of 6. I can’t listen to music or use maps or Spotify. I also am unable to view my battery charge from the polestar app. I just got this car two weeks ago and it’s a huge disservice. I feel like I wasted my money.
Did you get it fixed?
@@SS-yw7vo yes, Volvo “fixed” the situation. However, every once in a while it will disconnect for a few moments but it reconnects. The connective issues are the only con I have with this vehicle. And I have had this vehicle since December 2021.
Is this done while the car is in off mode?
This doesn't work for my car, which is 2021 model in US. Do you know what else can be done to get this process to work?
If these procedures don't work, that means that your TCAM module is locked up, and will requires a manual reset. You can contact your local Polestar dealer, and they will arrange this for you. The manual reset requires disconnecting the 12V battery, as well as the TCAM backup battery.
@@rj240polestar thank you so much! I will coordinate with my dealer. Have a nice day!
In this case get a BMW.
Neither of these worked and the TCAM didn't do anything at all. Disappointed.
In that case you would have to do a 12V reset as well as either unplug the TCAM battery or pull the fuse. That fixes the issues 99% of the time.
@@rj240polestar is that something I can do or does an engineer need to do that? I can't connect the phone to the car via the app either. Just seems to have stopped completely.
@@DaneKierstenson Use this video, and reference the note I made in the comments: ua-cam.com/video/zOdT2rufU_s/v-deo.html