HORRENDOUS experience at DIOR Harrods Cafe

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  • Опубліковано 8 лис 2024

КОМЕНТАРІ • 460

  • @pippaDlightful
    @pippaDlightful Рік тому +2376

    Go to a nice local cafe and get treated well. Never appealed to me those kind of places.

    • @mi3helle707
      @mi3helle707 Рік тому +17

      Honestly, it's the local ones are sometimes the best ones. Personal service, great food, good vibes all round

    • @lastofthe70schildren70
      @lastofthe70schildren70 Рік тому +1

      🎯✨👌🏾

  • @paulmahoney6313
    @paulmahoney6313 Рік тому +2036

    Loads of bloggers have filmed in the dior cafe the security guy was being a prick .

    • @carliemorgan1871
      @carliemorgan1871 Рік тому +28

      Just because they got away with it, doesnt mean it was right

    • @paulmahoney6313
      @paulmahoney6313 Рік тому +45

      @@carliemorgan1871 I don't see what the hig deal is ask yourself this "HONESTY", would you go to an event/sightseeing if you couldn't photograph it ?

    • @carliemorgan1871
      @carliemorgan1871 Рік тому +13

      @@paulmahoney6313 don't be stupid.. there are tons of places that don't allow video. perhaps get out of the house once in a while?

    • @paulmahoney6313
      @paulmahoney6313 Рік тому

      @@carliemorgan1871 I can just tell your one of those women with a weak chin and tiny lips.

    • @carliemorgan1871
      @carliemorgan1871 Рік тому

      @@paulmahoney6313 like your dick, eh?

  • @aricufl2214
    @aricufl2214 Рік тому +675

    That sounds super embarrassing. He could’ve tapped your shoulder and told you discretely. Same effect and WAY less drama.

    • @sarebear4351
      @sarebear4351 Рік тому

      Yes agreed. Poor guy. Security idiot clearly has no class and on a power trip. Iv never been impressed by high end brands and the pretentiousness that comes with it. We are all equally as important as we are irrelevant.

  • @watercolourmark
    @watercolourmark Рік тому +326

    Lawful speaking: If you are in private property and someone asks you to stop filming then you must stop, but they have no legal right to enforce you delete any footage you have already taken. You own that footage and they don't.

    • @HillbillyYEEHAA
      @HillbillyYEEHAA Рік тому +18

      Agreed.. but again, do they make it clear that you cannot get a pic or make a video before you go?

    • @gerrie1545
      @gerrie1545 Рік тому

      ​@@HillbillyYEEHAAË😂😂

    • @recuerdos2457
      @recuerdos2457 Рік тому +5

      But the point is why yelled and made a scene I guess!!

    • @watercolourmark
      @watercolourmark Рік тому +9

      @@recuerdos2457 - I agree, bad PR. And if anyone asks you to delete videos or photos, just tell them that it is auto backed up in the cloud. But always refuse.

    • @CarolSubList
      @CarolSubList Рік тому +1

      They could’ve warned him politely.

  • @toriladybird511
    @toriladybird511 Рік тому +623

    The security guy took the taste of luxury out of your mouth.

  • @jhunifiedwithlove9750
    @jhunifiedwithlove9750 Рік тому +138

    Please Don’t even go back there even if they offer an invitation of apology

  • @jhunifiedwithlove9750
    @jhunifiedwithlove9750 Рік тому +107

    They forgot that social media is now the #1 form of publicity and awareness. After that experince, everything will be bad even though it’s already bad like the food and the coffee will just taste even bitter in a bad way

    • @myvirtualpresencefyi
      @myvirtualpresencefyi Рік тому +3

      LVMH and Dior in particular have not embraced social media at all.

  • @jhunifiedwithlove9750
    @jhunifiedwithlove9750 Рік тому +81

    I’m sorry that you had to experience this. You look so sweet and innocent.

  • @sharonjohnson212
    @sharonjohnson212 Рік тому +88

    Thanks for the heads up. I definitely wont be going!

  • @tamaramcrae4037
    @tamaramcrae4037 Рік тому +29

    Usually dior security lets you record with no issues. This was a rare occurrence that guy had a chip on his shoulder

  • @rj99545
    @rj99545 Рік тому +220

    That is terrible and should not have happened! Sounds like he was on one and took it out on you.

  • @warsscarsplanetmars
    @warsscarsplanetmars Рік тому +11

    Sounds like he was power tripping. I’m so sorry you went through that, keep up the great filming and reviews! xx

  • @bgranger_842
    @bgranger_842 Рік тому +181

    So they come up with this cafe idea for PR and they are so rude that the PR they end up getting is negative. Wow, what a way to burn money!

    • @ad226200
      @ad226200 Рік тому +1

      To be fair, security is usually contracted, so no relation to the PR team.

  • @myjourney1970
    @myjourney1970 Рік тому +54

    Some of the youtube has made a video of this place. I don't get it why they took so serious with you. They are very expensive as well

  • @jodiemcbrodie4997
    @jodiemcbrodie4997 Рік тому +69

    Don’t think the Dior Cafe head office would appreciate the security guard making such a scene in front of other customers. It probably is over priced, but that sounds like a problem with that particular staff member rather than the actual cafe itself

  • @wildhairchronicles4009
    @wildhairchronicles4009 Рік тому +10

    Once the experience at entry has been slandered, no amount of good food or good coffee can brighten ones mood up.

  • @ejohnson3131
    @ejohnson3131 Рік тому +3

    Aww you’re so adorable telling this story! 🥰

  • @tinythebulldog4552
    @tinythebulldog4552 Рік тому +19

    You are too sweet and handsome to waste your time there. Probably better local places.😊🇨🇦❤🍀

  • @janejdough2230
    @janejdough2230 Рік тому +57

    Thanks for the warning. Shall avoid when I tour London.

  • @tivertonlove850
    @tivertonlove850 Рік тому +61

    When he told his baby mum that he is on a work trip and his side chick that he works in Canary Wharf and you are recording him as a security guard 😂 that will do it

  • @mermaidx9386
    @mermaidx9386 Рік тому +4

    Aww I’m sorry you had to go through that :(

  • @leide4688
    @leide4688 Рік тому +3

    You are so calm, genuine and nice. You did not deserve that 😮 Thanks for the warning 😊

  • @422mb
    @422mb Рік тому +14

    Yea, there’s one here in Miami and it’s not so great

  • @MikSonus
    @MikSonus Рік тому +7

    All he needed to do was to use some discretion, but instead running up to you shouting made him look like a thug. Ridiculous.

  • @TheRezkizuka
    @TheRezkizuka Рік тому +8

    I hope dior and the security guard will apologize to you.

  • @andreaportillo335
    @andreaportillo335 Рік тому +8

    Im sorry that happened to you 😢

  • @herertolearn3418
    @herertolearn3418 Рік тому +7

    You are adorable ❤Sorry that happened to you! Isn’t everyone filming everything these days???

  • @lianseldou
    @lianseldou Рік тому +6

    Amazing review 👍

  • @sylviacarbonell3135
    @sylviacarbonell3135 Рік тому

    😮 That’s terrible. I’m sorry you were treated like that. 😢

  • @JoneOfBark
    @JoneOfBark Рік тому +6

    Poor you! Not gonna lie, these fashion brands are extremely rude and horrendously obnoxious in their stores and so this behaviour does not surprise me. Shame on them.

  • @idpkydv
    @idpkydv Рік тому +1

    UA-camrs should realize every business and person has their right to not get filmed and not be a matter of public entertainment.
    As a responsible and cultured person, you should ask the authorities whether you can shoot the video on their premises or not.

  • @courttmellor8906
    @courttmellor8906 Рік тому +5

    Let all give them 1 star reviews for my man here

  • @foxwonderland8467
    @foxwonderland8467 Рік тому +1

    Sorry for that and yes I agree with you, I’d be embarrassed too. Total overreaction from the security guard of all people. Thank you for your review, yes , I will pass. Not just from the mediocre cafe food review, but based on that security guard’s behaviour alone is so out of line. It’s uncomfortable. If I saw a security guard do this to someone for simply filming, I’d be uncomfortable big time. If a guest had issues with a recording and politely asked to have them removed from the video that’s perfectly fine. But the security guard has no right to behave like that to a paying guest. Specially a paying guest to such an expensive designer cafe. Not exactly the experience you were paying for. Again you did nothing wrong. Very sorry for your experience ❤🥰

  • @racheltremper-dunham4236
    @racheltremper-dunham4236 Рік тому +1

    thank you for the real -
    hugs i imagine any street cafe in france would be lovely . Next ? hugs 🦋

  • @tinkable907
    @tinkable907 Рік тому +7

    Don’t go back!👍

  • @coldworld5
    @coldworld5 Рік тому +2

    Same in Paris. Literally no point going. People only go to say they’ve been.

  • @IKUZIMO_yuri
    @IKUZIMO_yuri Рік тому +3

    The next day would be like *I'm going to Starbucks or Dunkin instead* (or the place you prefer)

  • @stephanieatkins5354
    @stephanieatkins5354 Рік тому +12

    If someone is in your video without permission they aren't in the wrong for wanting you to delete it.

  • @navajoauckland6003
    @navajoauckland6003 Рік тому +4

    Unless your a celebrity they class you as a peasant. It's rather pathetic especially when your trying to take pics of you and your family for birthdays and special occasions. They go nuts

  • @johndarland3633
    @johndarland3633 Рік тому

    Liverpool to London is a super long trip, my guy just woke up and thought he gonna go. I respect that man I wish I had that energy.

    • @luxecollective
      @luxecollective  Рік тому +1

      Thanks man! Only 2 hours though (and London's worth it... great city) 💪

  • @dannowestiedanflarty6990
    @dannowestiedanflarty6990 Рік тому +4

    I had a situation where I was asking directions from a security guard at Harrods and he completely ignored me what I asked him repeatedly he refused to look at my face I made a complaint taken a note of the time and the camera and location and they sent me a full apology and sent him on a training course apparently they are stuck up in Harrods

  • @nathalienguyen6860
    @nathalienguyen6860 Рік тому

    I’m sorry you went through that. Awful

  • @maisiewatkinson2671
    @maisiewatkinson2671 Рік тому

    Why didn’t you say no? Was there a notice anywhere saying that you cannot video inside the cafe??

  • @starbender4714
    @starbender4714 Рік тому +1

    You’re worth it❤

  • @Serena_9
    @Serena_9 Рік тому +2

    It is a bloody café, not a Dior boutique! Surely, I have seen many videos from other blogs whilst in the café with no issues. Dior should hire someone with great manners to serve their premium clientele.

    • @luxecollective
      @luxecollective  Рік тому

      Yes that confused us a little seeing other videos!

  • @jilltomfohr
    @jilltomfohr Рік тому

    I'm sorry that happened to you! What a terrible experience.

  • @Patricia-sv8zb
    @Patricia-sv8zb Рік тому +16

    I hope they apologise after they see this video!

  • @Kourahoney
    @Kourahoney Рік тому +1

    That space used to be Lauree cafe, real nice French Rococo vibe.
    Now it’s kind of …. not sure what’s happening …. Don’t get me started on the Over priced cookies 😂

  • @AutumnMurder
    @AutumnMurder Рік тому +1

    Interesting because i had the worst experience with a guard at harrods too since then I've never went there again been in london for 10 years

  • @Anduril919
    @Anduril919 Рік тому +2

    Oh poor blogger!!! 😂😂😂

  • @claire___
    @claire___ Рік тому

    Hey Liverpool 🙌 Cheers. My sister went and had a fine time, said it was nothing to write home about. Considering thats what she does, lol.

  • @Platty6987
    @Platty6987 Рік тому +1

    Does the security know he’s on CCTV 😅

  • @LCaddyStudios
    @LCaddyStudios Рік тому

    That’s when you change the video plan from the somewhat well performing “I went to this cafe in London” video, to “security harasses me for filming a food review” which would perform so much better.

  • @rafinyx1142
    @rafinyx1142 Рік тому

    How did you recover the footages if you were asked to delete from the bin as well?

  • @lanaava
    @lanaava Рік тому

    Sorry to hear that. Thanks for the honest review. People probably mostly just go there for aesthetics..

  • @rebeccachard5854
    @rebeccachard5854 Рік тому

    Continue to video lol 😂 be strong ❤

  • @StylistOllie
    @StylistOllie Рік тому

    I worked for Harrods many years ago as a senior manager in one of the fashion departments and the filming is a big no no, if anyone has done it before they would of have permission or been sneaky. But interesting fact Harrods is a very old school business like a constitution and the security of I remember correctly are ex SAS or SAS trained and if you think that is harsh imagine working there and going through staff security everyday it’s like going through customs, but it’s Harrods and they run a tight ship

  • @heyu123
    @heyu123 Рік тому +1

    Isn’t that the old Laduree location? 😅

  • @raqueldery1361
    @raqueldery1361 Рік тому +1

    I will not waste good money on companies that mistreat me. That is my rule of thumb.

  • @beththegreen
    @beththegreen Рік тому +1

    it's depressing but it doesn't shock me that people like that work there

  • @tivertonlove850
    @tivertonlove850 Рік тому +6

    I appreciate your honesty

  • @avr0819
    @avr0819 Рік тому +2

    Ok, so I’ve seen like 20 people standing outside Dior store in a queue, Waiting for store guys to let them in, so that they can spend more than $2000. Wow, that sounds like a luxury experience to me!!!

  • @JamSa85
    @JamSa85 Рік тому

    Where's the video of this happening, you recorded it right....

  • @takitam2521
    @takitam2521 Рік тому +1

    He was guarding privacy of customers. 🤔 So you film anyway stealthily, and was so mad you cant monetize this experience that it ruined it. But at the end grumpy clip about it can be sold too 😁

  • @mapumontes
    @mapumontes Рік тому +1

    And you are surprise because… those pop ups always have the worst food…

  • @rosie6
    @rosie6 Рік тому +1

    It’s literally the old lauduree cafe they just redecorated it

  • @AngD03
    @AngD03 Рік тому +1

    Harrods is notorious for not wanting anyone to film in there.

  • @Salma_xx
    @Salma_xx Рік тому

    That sounds terrible! Thank you for sharing. Now we are aware.

  • @geofferzh79
    @geofferzh79 Рік тому +1

    Why did you delete it? He had no authority over you mate

  • @katrina.dippyduck
    @katrina.dippyduck Рік тому +1

    How awful. Gutted for you. Fellow Scouser. X x with love. Loving your reels x

  • @zacharymakenzie8773
    @zacharymakenzie8773 Рік тому +1

    Imagine paying your hard-earned money to go to an exclusive café where the staff is not trained well to communicate with customers. Shouting at a PAYING customer must always be the last resort. Sorry for your terrible experience man.

  • @pixieblondemom
    @pixieblondemom Рік тому

    I am sorry that happened to you ❤

  • @miraanimelover97
    @miraanimelover97 Рік тому

    I honestly don't mind them asking to not record or delete stuff, it doesn't hurt however to be decent about it. You can totally get away with citing copyright stuff. But BE POLITE.

  • @rosie6
    @rosie6 Рік тому

    Man I’m so sorry u experienced that, what a jerk

  • @Chinoiserie9839
    @Chinoiserie9839 Рік тому +11

    Dior apparently have great customer service. Lol

  • @celebrityrog
    @celebrityrog Рік тому

    What he also might not know is that some people like myself have a Google Photos back up using cellular. Meaning even if a photo is deleted on device, that photo is already uploaded and saved to a server.

  • @agk9700
    @agk9700 Рік тому +1

    You need a permission to film that’s normal. You can’t just go to high end places and whip out your camera that’s just reality. Every professional knows this you can’t take pictures or film people without a permit. It’s on you. So I you’re saying - after hearing this you might not want to go is ridiculous. Bloggers ruin everything and every relaxing experience with their cameras constantly out. Most people don’t want to be filmed and just enjoy their day. Thankfully there are private members areas where you’re not even allowed to take pictures with your phone. Sorry but it’s not your home and you can’t just do whatever you like.

    • @luxecollective
      @luxecollective  Рік тому +1

      Hey we totally understand this! However this is a specific cafe pop up open for PR purposes, it's been seen multiple times on TikTok so we assumed filming was encouraged :)

  • @ricksterk7014
    @ricksterk7014 Рік тому +1

    It's not like a liverpudlian to complain.

  • @connielawchan533
    @connielawchan533 Рік тому +1

    Thanks I won’t go there . Sorry to know that.

  • @valeblack3393
    @valeblack3393 Рік тому

    What clothing brands miss is love

  • @GK-up6xz
    @GK-up6xz Рік тому +2

    I went to the Dior cafe in Tokyo. It was a solid 5/10 😏

  • @aneesalaylor9839
    @aneesalaylor9839 Рік тому

    Bless you 😭

  • @monicaenoch5631
    @monicaenoch5631 Рік тому

    That’s awful. Sorry you had to experience that.

  • @salkordi90
    @salkordi90 Рік тому

    I had a similar situation in Apple store in Dubai, everyone was taking pictures but suddenly the female security came to me aggressively said (u should ask the ppl permission when u talk a photo .. delete it) that kind of act damage the brand image and does vad more than good,, thank you for calling them out 👏

  • @ranns2805
    @ranns2805 Рік тому +1

    Why video? What do you gain from videoing?

    • @luxecollective
      @luxecollective  Рік тому

      We create content about luxury fashion. This was a PR café, so we assumed we could film and share it for our followers ❤️

  • @peggyscott2180
    @peggyscott2180 Рік тому

    So, the elegance and superior facade is just that....a facade.

  • @davidglodoski2525
    @davidglodoski2525 Рік тому

    Honesy the emarassing situation made the food and coffee taste sub par. if he hadnt caused a scene and made you feel mortified then you would of had a blast! Im so sorry you had to experience that.

  • @SecretSquirrelFun
    @SecretSquirrelFun Рік тому +1

    Yes, that must have been very embarrassing for you. I’m so sorry that you had that experience BEFORE you’d even sat down.
    I probably would have wanted to leave immediately if it had been me. As a woman, I also might have cried a little bit depending on his tone.
    Hey #DiorCafe, I think that an apology is in order. A public apology not a form letter.
    So, what was that security guards BIG secret?
    I’m not really interested but I really thought it was going to be him telling you that filming inside wasn’t allowed.
    I’m now kinda suss about who they are employing for their security if I’m honest. 😳

  • @bernadinerodrigo9520
    @bernadinerodrigo9520 Рік тому

    This was so sad 🥺 how rude can these people be!?

  • @simbuildboy4595
    @simbuildboy4595 Рік тому

    The worst there. A friend and I asked a security guard to help us find the champagne bar. After walking for a bit he said. "Ahhh not sure where it is" and then just walked off 😂

  • @immune_to_the_light
    @immune_to_the_light Рік тому +3

    What a shame🙈

  • @seanluve
    @seanluve Рік тому

    I hope you made a formal complaint that security gaurd.

  • @rebeccak1648
    @rebeccak1648 Рік тому

    That's horrible 🥺🥺 if only he knew how much effort/how far you travelled just to get there.

  • @lauraspeer9762
    @lauraspeer9762 Рік тому

    I'm so sorry 😞

  • @doreenbibby7941
    @doreenbibby7941 Рік тому +1

    Your right it wasn’t worth it

  • @the_unorganisedtasker
    @the_unorganisedtasker Рік тому

    That's so unfortunate when you look forward to something and it's not what you had in mind.

  • @saragrauso9904
    @saragrauso9904 Рік тому

    Come to Carpo in front of Harrods for coffee and chocolate 😉

  • @dereklwashington1132
    @dereklwashington1132 Рік тому

    Thx for calling them out

  • @paulathis7669
    @paulathis7669 Рік тому

    Coffee Roasters in Liverpool all the way!!! 😍

    • @luxecollective
      @luxecollective  Рік тому +1

      Yess Paula!! There’s definitely some great coffees in Liverpool

  • @422mb
    @422mb Рік тому

    Same here in Miami. It’s mediocre and boring now that everyone has taken their Instagram pics there