Thank you for your video! I just replaced mine without any real headache. Much easier than I anticipated...(procrastinated for about 2 months because I thought Was going to pull out my hair doing it!). Now, I'm back with both machines running! Yay!
Yes it indeed can be fixed! I purchased your cable and now I'm up and running again. Thank you! Another comment mentioned snipping the old cable head off and tapeing it to the new one and then pulling it through the wire chain. This saved me a ton of frustration. You still have to have patience and finesse, but now I have two engravers again.
Really appreciate you providing this cable. Just got mine installed and first print after repair finished. Won't be buying anything glowforge again after they said my machine was as good as ruined (from their own design flaw) and that "you should just buy a new machine".
You are a lifesaver. Not to mention saving me $1,600 in shipping and repair from GF! It was hard, but I have my machine back!!! Thanks for the video step-by-step video and the really fast shipping on the cable. If I have any more issues with my machine, I'm looking to you first!
Thank you for this and for selling the cable! I was really scared about getting the new cable in, but you were right, getting the old one out is the harder part! (and still not that bad!) Glowforge customer support said that they are unable to provide a replacement cable, but "a Glowforge Pro to replace the one that currently has a damaged ribbon cable will be $4,546, plus taxes. That includes round-trip shipping within the US." I was able to get just the cable I needed from you, for $85 roughly. What a difference. I hope you get more in stock soon. Thank you also for the prompt communication when I had a question. You're the best!
Got our cable in thank you! Very fast shipping! I was able to replace this in about 30-45 minutes. Saved a lot of time by taping the new cable to the old and fishing it through
Yes I have done that as well! Its not a bad job at all just got to pay attention and take it slow. Glad all is well, now if only the company that I wont name would offer this sort f help...
I watched this 10 minute video 2x and ordered the ribbon cable. your shipping was quick - Thanks! Start to finish, I did the cable replacement in 1 hour : 10 minutes and we are back in business. Originally I was concerned about how to get the ribbon cable threaded under all of the remaining cords, etc on the "chain" ribbon guide, but that turned out to be much smoother than I was expecting. I purchased an orange small hook set from Harbor freight which was a great help, and I fashioned a ground down Allen wrench pry tool same as yours for top left cover. Since this was the first time I have ever had that cover off, it was perfect time to do some deep cleaning too. In the beginning, I called Glowforge for parts or assistance and they would provide neither. Much disappointment there, but glad I found your video along with others for support. They would never speak on the phone, would only send an email to tell me they could not help this situation. Thank you for a great video. It was exactly what I needed
Glad to hear! Yes sadly their help is very lacking. We have three glowforge sand the entire reason I started repairing them and sourcing parts was due to lack of help after the purchase.
Hey! Thanks for this video. Quick question: my GF is no longer able to focus on the material in the bed (Set Focus and Autofocus are no longer working and result in an error every time). I think the machine is not communicating with the printer head. Have you seen this before? Any idea if replacing the cable would address this issue?
If you cut off the end that connects to the printer head, tape both ends of the new cable, then tape the new cable to the end that you cut off on the old cable You can just pull the new cable through while pulling out the old cable ..thanks for the video and new cable
Would you advise taking that black piece off and covering it or sanding it before having issues with this cable? Would this prolong the life of this cable from the beginning? I've had mine about a year and a half. Could i go ahead and treat this black part to help? Would it help?
replaced the cable with yours, and still I'm getting the yellow light. Im wondering if I damaged the cable during install maybe? Or maybe the printer head itself is bad. I really dont know what to do and definitely cant send glowforge 1800 plus shipping and whatever else for a refurb. Had it for just over a year and didnt use it much. What an absolute waste of 6k. Should have gone with a basic.
Does this fix Laser arm from Skewing? My laser arm skews, seen many threads in the glowforge support page but no one has confirmed a fix for it. I need HALPPP!!!
We replaced our laser head cable thanks to you (what a lifesaver!), but somehow in the process one of the coolant tubes got a small tear, and now coolant is leaking. Have you ever repaired or replaced a coolant tube? It seems like we need to remove the chain housing to access the exact spot of the tear, but we can't quite figure out how to do it. Any advice?
Hi it’s not a big deal. You can use some 3m double sided tape to put it back down. If most of the tape stays down don’t worry about it. The stuff they used was overkill.
Are you trying to save the old cable? It’s not needed the reason for the tape is to protect the clip and keep anything from getting inside the connector when installing.
question can you help me. my glowforge looks like its working but it dosent engrave , score or cut . it goes though the motions but nothing happens. thank you John
Hello this more than likely is not your issue. If the laser tube is not lighting up and marking the wood there are several things it could be. One is the power supply, the other is the power cable that connects to the back of the laser tube. Neither is easy to repair sadly. Is it still under warranty?
i think i found what my problem may be.i have a yellow light and its not focusing.when i connect the cable to the print head the the assist fan spins,so i really dont know if the wire is bad or not.i am so lost i want to cry.please help
Hi, it’s hard to tell for sure since glowforge doesn’t share any info. What we did the first time we had this issue with the yellow light was inspect the ribbon cable. I noticed there was some black marks on the cable that looked like burn marks. That’s what made me pull the cable and test it and found there was resistance in it where it shouldn’t. I know pulling the cable to test it isn’t ideal but it can be done without pulling it.
@@marlegrant5676 yes but the laser head would never move. We also had once where it would move but not focus and that time there was a damaged plastic build inside the laser head.
do you sell the ground down allen keys? I know it sounds so silly, but I don't know how to grind it down. Also have you ever done any repairs with the coolant tank/pump/hose? GF is awful and absolutely no help at all... just a huge money grab. I'd pay you to facetime or zoom and help me repair mine.
@@Cruizin542 my husband got a mechanic friend of his to grind down an allen key for us today, so I'll be able to try and pop off the side panel hopefully. sooo... the GF was cutting a job perfectly fine, when it finished the internet cut out so a few hours later when it was back on I went to switch out the material so I could start the next job and as soon as i reached for the lid I saw a bunch of liquid coming out of the left hand side of the machine (outside not inside the GF). I immediately unplugged and tried to contact GF customer service... they got back to me 2 days later and are telling me to pay to mail it to them and then pay another $1125USD to receive a refurbished one. (money grab). as the liquid was leaking the laser tube filled up with bubbles. Since i cant see any damage to the tube itself i am assuming it is either the hose, tank or pump? have you fixed anything like this before. I have called all over to laser specialists and no one is willing to work on a GF ugh i need help.
Thank you for your video! I just replaced mine without any real headache. Much easier than I anticipated...(procrastinated for about 2 months because I thought Was going to pull out my hair doing it!). Now, I'm back with both machines running! Yay!
Glad it helped!
Yes it indeed can be fixed! I purchased your cable and now I'm up and running again. Thank you!
Another comment mentioned snipping the old cable head off and tapeing it to the new one and then pulling it through the wire chain. This saved me a ton of frustration. You still have to have patience and finesse, but now I have two engravers again.
Yes that is the way I do it now. This was one of the first ones I did and have gotten better since.
Dude, thank you. My cable was worn down to the copper and the copper lines were actually snapping in half. New cable worked great. Good video.
Great to hear!
Really appreciate you providing this cable. Just got mine installed and first print after repair finished. Won't be buying anything glowforge again after they said my machine was as good as ruined (from their own design flaw) and that "you should just buy a new machine".
You are a lifesaver. Not to mention saving me $1,600 in shipping and repair from GF! It was hard, but I have my machine back!!! Thanks for the video step-by-step video and the really fast shipping on the cable. If I have any more issues with my machine, I'm looking to you first!
Thank you for this and for selling the cable! I was really scared about getting the new cable in, but you were right, getting the old one out is the harder part! (and still not that bad!) Glowforge customer support said that they are unable to provide a replacement cable, but "a Glowforge Pro to replace the one that currently has a damaged ribbon cable will be $4,546, plus taxes. That includes round-trip shipping within the US." I was able to get just the cable I needed from you, for $85 roughly. What a difference. I hope you get more in stock soon. Thank you also for the prompt communication when I had a question. You're the best!
Your welcome! I'm happy this has been able to fix so many peoples issues.
Got our cable in thank you! Very fast shipping! I was able to replace this in about 30-45 minutes. Saved a lot of time by taping the new cable to the old and fishing it through
Yes I have done that as well! Its not a bad job at all just got to pay attention and take it slow. Glad all is well, now if only the company that I wont name would offer this sort f help...
@@Cruizin542 How can I reach you to help me. I live near Dothan, Alabama and may be able to bring it to you if need be.
@@skiwinter327 you can call us at wiregrass technologies dothan Alabama. We are there from 9-5 ask for Jonathan.
I watched this 10 minute video 2x and ordered the ribbon cable. your shipping was quick - Thanks! Start to finish, I did the cable replacement in 1 hour : 10 minutes and we are back in business. Originally I was concerned about how to get the ribbon cable threaded under all of the remaining cords, etc on the "chain" ribbon guide, but that turned out to be much smoother than I was expecting. I purchased an orange small hook set from Harbor freight which was a great help, and I fashioned a ground down Allen wrench pry tool same as yours for top left cover. Since this was the first time I have ever had that cover off, it was perfect time to do some deep cleaning too.
In the beginning, I called Glowforge for parts or assistance and they would provide neither. Much disappointment there, but glad I found your video along with others for support. They would never speak on the phone, would only send an email to tell me they could not help this situation.
Thank you for a great video. It was exactly what I needed
Glad to hear! Yes sadly their help is very lacking. We have three glowforge sand the entire reason I started repairing them and sourcing parts was due to lack of help after the purchase.
Hey! Thanks for this video. Quick question: my GF is no longer able to focus on the material in the bed (Set Focus and Autofocus are no longer working and result in an error every time). I think the machine is not communicating with the printer head. Have you seen this before? Any idea if replacing the cable would address this issue?
If you cut off the end that connects to the printer head, tape both ends of the new cable, then tape the new cable to the end that you cut off on the old cable
You can just pull the new cable through while pulling out the old cable ..thanks for the video and new cable
Yes that is a great way to do it. This video was early on I have learned many better ways to do things.
Great video! I think I need to order one soon thank you for the part number and the availability
Look at Wiregrass Made on Etsy we have all our parts there.
I found the link and ordered thank you
Would you advise taking that black piece off and covering it or sanding it before having issues with this cable? Would this prolong the life of this cable from the beginning? I've had mine about a year and a half. Could i go ahead and treat this black part to help? Would it help?
Yes or adding some ultra slick anti abrasion tape.
replaced the cable with yours, and still I'm getting the yellow light. Im wondering if I damaged the cable during install maybe? Or maybe the printer head itself is bad. I really dont know what to do and definitely cant send glowforge 1800 plus shipping and whatever else for a refurb. Had it for just over a year and didnt use it much. What an absolute waste of 6k. Should have gone with a basic.
Hi join friendliest glowforge group on Facebook and ask there will be happy to try to help.
Hi. Does this worn cable cause the bulb not to work? Why are you replacing it?
It causes errors orange light, but it will not keep the laser tube from lighting up.
Does this fix Laser arm from Skewing? My laser arm skews, seen many threads in the glowforge support page but no one has confirmed a fix for it. I need HALPPP!!!
I’m not sure what you mean. Join the friendliest glowforge Facebook page. Ask there and post video.
Would a worn cable prevent materials from being cut all the way through? Mine started this a few days ago and the ribbon looks worn.
Hi, not normally most of the time it’s got to do with glue pockets in the wood.
We replaced our laser head cable thanks to you (what a lifesaver!), but somehow in the process one of the coolant tubes got a small tear, and now coolant is leaking. Have you ever repaired or replaced a coolant tube? It seems like we need to remove the chain housing to access the exact spot of the tear, but we can't quite figure out how to do it. Any advice?
Hi send some pictures to jonathan@wiregrasstechnologies.com
I received my cable quickly, thank you. I started trying to peel off the old cable and the glue is coming up with it. Suggestions
Hi it’s not a big deal. You can use some 3m double sided tape to put it back down. If most of the tape stays down don’t worry about it. The stuff they used was overkill.
@@Cruizin542 thank you for your quick response. I am very nervous about this entire process
Its done! 5 hours later! Praise God! Thank you for your step by step video. I've watched it over and over, stopping it, replying it.
@@kerrinelson2288 glad to hear it. My first one took me a few hours but after doing 6 or more I’m down to 1 hour including a deep clean.
We are having trouble getting the white ribbon to clip back into the board in the back of the glowforge. Any suggestions for that?
Hi so it’s not clipping into the daughter board?
If you put painters tape on the old cable would it prevent it from catching as you pull it out?
Are you trying to save the old cable? It’s not needed the reason for the tape is to protect the clip and keep anything from getting inside the connector when installing.
question can you help me. my glowforge looks like its working but it dosent engrave , score or cut . it goes though the motions but nothing happens. thank you John
Hello this more than likely is not your issue. If the laser tube is not lighting up and marking the wood there are several things it could be. One is the power supply, the other is the power cable that connects to the back of the laser tube. Neither is easy to repair sadly. Is it still under warranty?
no its not under warranty only had it for 1 1/2 years
@@arcadius1970 message me through Etsy wiregrass made.
Are these replacement cables still available? Says sold out on Etsy. Thank you
Yes they are sorry forgot to update the quantity.
I could swear the cable chain grids each pop open. Am I wrong?
You could pop them apart, but could damage the things inside it so I don’t. It’s easy enough to feed it through.
i think i found what my problem may be.i have a yellow light and its not focusing.when i connect the cable to the print head the the assist fan spins,so i really dont know if the wire is bad or not.i am so lost i want to cry.please help
Hi, it’s hard to tell for sure since glowforge doesn’t share any info. What we did the first time we had this issue with the yellow light was inspect the ribbon cable. I noticed there was some black marks on the cable that looked like burn marks. That’s what made me pull the cable and test it and found there was resistance in it where it shouldn’t. I know pulling the cable to test it isn’t ideal but it can be done without pulling it.
@@Cruizin542 was your assist fan still spinning with the orange light?
@@marlegrant5676 yes but the laser head would never move. We also had once where it would move but not focus and that time there was a damaged plastic build inside the laser head.
Where are you located lol I need one installed
Lower Alabama
do you sell the ground down allen keys? I know it sounds so silly, but I don't know how to grind it down. Also have you ever done any repairs with the coolant tank/pump/hose? GF is awful and absolutely no help at all... just a huge money grab. I'd pay you to facetime or zoom and help me repair mine.
Hi, you can use a pick kit you can get at any auto parts store. I have not but its pretty straight forward. Whats going on with your coolant system?
@@Cruizin542 my husband got a mechanic friend of his to grind down an allen key for us today, so I'll be able to try and pop off the side panel hopefully. sooo... the GF was cutting a job perfectly fine, when it finished the internet cut out so a few hours later when it was back on I went to switch out the material so I could start the next job and as soon as i reached for the lid I saw a bunch of liquid coming out of the left hand side of the machine (outside not inside the GF). I immediately unplugged and tried to contact GF customer service... they got back to me 2 days later and are telling me to pay to mail it to them and then pay another $1125USD to receive a refurbished one. (money grab).
as the liquid was leaking the laser tube filled up with bubbles. Since i cant see any damage to the tube itself i am assuming it is either the hose, tank or pump? have you fixed anything like this before. I have called all over to laser specialists and no one is willing to work on a GF ugh i need help.
I purchased the ribbon kit and replaced it and nothing! I'm so sad
Sorry to hear that join the friendliest glowforge group on Facebook and let us know what’s going on.
I don’t see the link to order
Look up wiregrass made on Etsy.
Do you offer overnight shipping
Yes there are shipping options in the Etsy store.
Where can I order one please
wiregrassmade.etsy.com/listing/955809744
Thank you for the info and the video was very helpful on the problem we are having.
will this work on a pro?
Yes it will fit all models.
Excellent! TY!
You're welcome!