It seems like the AC outlets are wired wrong. When the Anker is plugged into AC power it show correct, but once it is unplugged it shows HOT/Neutral reversed.
Mine came with the live & neutral reversed (in the UK). I raised a support call and dropped it off to their repair facility in Cardiff. The following day I had it back and the sockets were correct.
The unit I purchased one month ago had reverse polarity. I received a replacement unit 2 weeks ago. My replacement unit passed all testing with a receptacle tester and a multimeter. Here's what you should see with your tester. With the unit not plugged into the wall outlet and the inverter button on you should get an open ground signal because it is not grounded (middle light with your tester). With the unit plugged into a wall outlet and the inverter button on you should get correct polarity. What you are seeing does not look right. Reach out to Anker.
So, was this unit correct according to Anker? Because my new anker is doing exactly like your test shows on this video. please get back, thanks in advance.
I just received my 767 back from Anker today. Happy to report all problems are fixed. Grounding issues all fixed. Expect no internal ground when not plugged into shore😮😮 power this is normal. If using without 😊shore power you could add a neutral ground jumper just remove it if using shore power or you might Tripp a GFCI breaker if shore power has one.
Thanks. I received new unit and firmware update and it fixed my problems. Posted updated video. ANKER POWERHOUSE 767 FINALLY WORKS ua-cam.com/video/8VzqBVtWVAM/v-deo.html
My 767 is fully charged, it’s been (2 days) and still has not started charging the expansion pack. 🤷♂️ all firmware 1&2 has been updated. Any advice, besides sending it back and getting two ecoflows. 😂. Your advise is greatly appreciated.
@@lifesajourney101im on a international road trip and the local anker store doesn’t want anything to do with it and anker USA wants me to ship it back.
Just got mine today. So is this a normal operation? Mine does the same thing with my tester. Not plugged in and shows hot neutral red light very dim. Plugged in amd everything is correct on tester. Please advise. Thank you!
Thinking of buying this but i would like to know if all the wiring issues have been fixed before i purchase it. Does the firmware update fix this? Can anyone confirm this?
Wow this is fascinating but i don't have any incite. Definitely a ground issue in my novice opinion. I wonder if the gfic plug on the ac is losing it's mind with no ground when unplugged. From the wall.
Today, I received my new Anker 767, but when I tried to plug my portable AC into it, the power was cut off. I didn't notice any shaking or anything out of the ordinary, so I'm not sure if this is related to the issue. My AC has a wattage of 1350.
Oh man, I guess the replacement they are sending to me will be the same problems as my previous unit I returned back. Let me know what Anker say this time. Previous unit have the same issue like yours when running the AC the whole system would shake.
I would say try running the Airconditioner off of the power station with a Ground-to-Neutral bonding plug plugged into one of the other outlets, but hell... the question is, what side is actually the neutral when the unit is not plugged into the wall. I guess you could figure it out pretty easily with a meter. maybe the circuit tester is unreliable when you don't have ground and neutral bonded anywhere in the circuit. I don't know how the wall AC/charging connection works, if it just bypasses the inverter and the load is running straight off the wall and that's the reason or you are getting a ground neutral bond through your house wiring.
I tried with a bonding plug, with the bonding plug my outlet tester will read “correct” but still when running anything with a compressor the Anker outputs erratic wattage.
This is interesting I got a 757 a week ago and the only problem I have is the input readout reads incorrectly when charging a 521 over usb and has the solar read lower
Today I received my replacement 767 because when my first unit was plugged into AC the hot and neutrals were reversed. My tester showed the defect. My replacement unit has the opposite issue! Now when plugged into AC, all outlets test fine. When I run it on battery the AC receptacles test "hot and neutral reversed!" This is a NEW unit, but must be old stock because I need to update the firmware to version 1.7. It has a label that read NEW on the box. I cannot deal with an electrical device that shows it is wired incorrectly. Back it goes, along with the spare battery. What a shame; I wanted to LOVE it.
@@TesSheen Thanks. I was told by Leafnutz that the replacement units test this way because the 767 has a floating neutral and isn't grounded. He also said testing the 767 unplugged from an outlet is fairly meaningless.
@@richardmolnar3007 ya. I don’t know anything about electrical. My Jackery shows a clear open ground when I test it. The Anker kinda shows open ground, but the left light on the tester is very dim. Do you notice the dim light on the plug tester?
My Anker PowerHouse 767 is hot side and neutral reversed when I plug it into ac outlet, normal when not plugged into ac outlet. contacted Anker support, hope to get it fixed.
@@TesSheen They are sending me a shipping label, but it looks like they fix one problem with your and caused another problem! I put my shipping box my PowerHouse came in, so asked if they could send me a shipping box or replacement, and I will send back my old one. You would think they would test the AC output before they sold it to the public. They may have a large safety recall on their hands.
@@TesSheen I tried using a reversed hot/neutral ac power cord, and all now working good! Unit should be easy to fix, Anker is sending me a new one, I will test it before I send back the one I have now. I do really like the unit, and Anker is giving outstanding customer service.
I have pretty robust soft-start capacitors, because our 42 footer has 3 A/C units. The point being; even if the unit would run fine, the draw on the 767 would make the run time almost useless.
@@brianclevenger5521 at 400w draw, it could run my AC for 5 hours, if it’s running continuously. If have solar panels connected, that would extend past 5 hours.
ANKER is THE WORST!!! I purchased the 767 two weeks ago and it will not charge with ANY solar panels and the folks at Anker asked me to do a short video showing them what happens when I try to charge it with a solar panel...ARE YOU KIDDING???? these people are CROOKS!!! they refuse to let me speak to a supervisor OR replace the unit...Is this even legal?? CROOKS!!
It is a defective unit. You need to call Anker. There was another channel that stated the same problem. He called Anker and give the pictures to the Anker engineers. Confirmed the issue and replaced promptly.
Any updates with your Anker? I’m having the same issue with my window AC unit. All the tests seem to pass. Anker plugged into wall is “correct”. Anker unplugged shows “hot/neu rev”, the red light is really dim though, could be “open ground” also. Not sure.
@@leafnutz2341 in my video when I plug in my air conditioner while the unit is floating, the wattage output is erratic. When I plug the Anker to power, it’s not erratic.
@@scottschermerhorn7040 thanks. But that’s not the problem. My Air conditioner doesn’t have a surge above 2400 watts. And if it was a surge issue, the anker would just shut down, not do what it does, produce erratic wattage. Also, in my previous video, I showed my air conditioner, running on a Jackery that has even a lesser search capability than this anker and it ran fine.
@@TesSheen yes it shows correctly both plugged in and on battery. No flipped polarity. it will test it with an air conditioner and refrigerator to see if it works correctly with both later today.
In my testing it would not run a 5k btu AC unit It was able to run both a small and a medium size dorm fridge with ease. Both have a startup of less than 200w. Hope this helps you out. I am not sure why but it probably has to do with the startup surge and could possibly be fixed in software. The polarity on my unit does not flip after the replacement. It functions normally
@@cottoncb thanks. I updated to 1.2.2 and solved my problem. Runs my 5K btu AC. I uploaded a new vid showing. ANKER POWERHOUSE 767 FINALLY WORKS ua-cam.com/video/8VzqBVtWVAM/v-deo.html
Mine came with the live & neutral reversed (in the UK). I raised a support call and dropped it off to their repair facility in Cardiff. The following day I had it back and the sockets were correct.
The unit I purchased one month ago had reverse polarity. I received a replacement unit 2 weeks ago. My replacement unit passed all testing with a receptacle tester and a multimeter. Here's what you should see with your tester. With the unit not plugged into the wall outlet and the inverter button on you should get an open ground signal because it is not grounded (middle light with your tester). With the unit plugged into a wall outlet and the inverter button on you should get correct polarity. What you are seeing does not look right. Reach out to Anker.
I’m waiting for my Anker 767 replacement coming soon. Hopefully everything is good.
Mine shows open ground when not plugged up and then shows hot/ neutral reverse when plugged up. Do I need to contact anker and get a replacement?
Mine shows correct wiring when plugged into AC and live/neutral reversed when not plugged in, is this normal?
So, was this unit correct according to Anker? Because my new anker is doing exactly like your test shows on this video. please get back, thanks in advance.
I just received my 767 back from Anker today. Happy to report all problems are fixed. Grounding issues all fixed. Expect no internal ground when not plugged into shore😮😮 power this is normal. If using without 😊shore power you could add a neutral ground jumper just remove it if using shore power or you might Tripp a GFCI breaker if shore power has one.
Thanks. I received new unit and firmware update and it fixed my problems. Posted updated video. ANKER POWERHOUSE 767 FINALLY WORKS
ua-cam.com/video/8VzqBVtWVAM/v-deo.html
My 767 is fully charged, it’s been (2 days) and still has not started charging the expansion pack. 🤷♂️ all firmware 1&2 has been updated. Any advice, besides sending it back and getting two ecoflows. 😂. Your advise is greatly appreciated.
my 757 got issues too after less than a year of light use and never been outdoors, it WONT CHARGE anymore.
5 year warranty!!
@@lifesajourney101im on a international road trip and the local anker store doesn’t want anything to do with it and anker USA wants me to ship it back.
I've seen someone else post they got hot neutral reverse while plugged into shore power. maybe I'll wait a little longer before I order one.
I'm sure you already checked, but does your unit have the latest firmware?
Just got mine today. So is this a normal operation? Mine does the same thing with my tester. Not plugged in and shows hot neutral red light very dim. Plugged in amd everything is correct on tester. Please advise. Thank you!
@@AnX8765 No cause I don't know how to read like the rest of America.
@AnX8765 Yessir. I read them. I assumed you were being rude about it so I responded sarcastically. Lol
Thinking of buying this but i would like to know if all the wiring issues have been fixed before i purchase it. Does the firmware update fix this? Can anyone confirm this?
Yes, Anker told me all the units are fixed when they get ship out.
See my most recent video. Update on new firmware.
I got mines off Amazon. I have same problem
Wow this is fascinating but i don't have any incite. Definitely a ground issue in my novice opinion. I wonder if the gfic plug on the ac is losing it's mind with no ground when unplugged. From the wall.
Today, I received my new Anker 767, but when I tried to plug my portable AC into it, the power was cut off. I didn't notice any shaking or anything out of the ordinary, so I'm not sure if this is related to the issue. My AC has a wattage of 1350.
If it just cut off. It was probably because the surge wattage was higher than 2400 watts ( the max for the Anker)
@@TesSheen My amazon bonding plug arrived today and it fixed the problem. No more issue for my portable air cond.
@lungfamilyus what does the bonding plug do. I just rewired my panels an the power turns off after running a few hours .
I am having the same issue as you. Can you advise on the outcome from Anker?
Yes. I have updated videos, I updated the firmware and it fixed the problem
What brand model AC is that ?looks like a 5000btu from the wattage, but have you tried another AC?
Ya. 5000btu. The erratic wattage output happens with both 5000btu air conditioners and my household fridge. Basically anything with a compressor.
Wow, i was looking at purchasing this 767 to run a small air con in my she cave.....I hope they fix it
SAME!!! I was going to get some units that are about 5-700 watts but this can't even handle 400 watts rn!
posted updated vid, new firmware fixed problem
Oh man, I guess the replacement they are sending to me will be the same problems as my previous unit I returned back. Let me know what Anker say this time. Previous unit have the same issue like yours when running the AC the whole system would shake.
They told me a firmware update will fix it. We'll see...... Your unit runs fine when it is plugged into power?
I would say try running the Airconditioner off of the power station with a Ground-to-Neutral bonding plug plugged into one of the other outlets, but hell... the question is, what side is actually the neutral when the unit is not plugged into the wall. I guess you could figure it out pretty easily with a meter. maybe the circuit tester is unreliable when you don't have ground and neutral bonded anywhere in the circuit. I don't know how the wall AC/charging connection works, if it just bypasses the inverter and the load is running straight off the wall and that's the reason or you are getting a ground neutral bond through your house wiring.
I tried with a bonding plug, with the bonding plug my outlet tester will read “correct” but still when running anything with a compressor the Anker outputs erratic wattage.
This is interesting I got a 757 a week ago and the only problem I have is the input readout reads incorrectly when charging a 521 over usb and has the solar read lower
Today I received my replacement 767 because when my first unit was plugged into AC the hot and neutrals were reversed. My tester showed the defect.
My replacement unit has the opposite issue! Now when plugged into AC, all outlets test fine. When I run it on battery the AC receptacles test "hot and neutral reversed!" This is a NEW unit, but must be old stock because I need to update the firmware to version 1.7. It has a label that read NEW on the box. I cannot deal with an electrical device that shows it is wired incorrectly. Back it goes, along with the spare battery. What a shame; I wanted to LOVE it.
My new unit is the same as yours. They tell me it is correct 🤷♂️ they said a firmware update is coming to address my issues
@@TesSheen Thanks. I was told by Leafnutz that the replacement units test this way because the 767 has a floating neutral and isn't grounded. He also said testing the 767 unplugged from an outlet is fairly meaningless.
@@richardmolnar3007 ya. I don’t know anything about electrical. My Jackery shows a clear open ground when I test it. The Anker kinda shows open ground, but the left light on the tester is very dim. Do you notice the dim light on the plug tester?
@@TesSheen Yes the red light was dim, but obviously on.
@@TesSheen Open ground is normal when not plugged into A/C because there is nothing grounding the unit.
My Anker PowerHouse 767 is hot side and neutral reversed when I plug it into ac outlet, normal when not plugged into ac outlet. contacted Anker support, hope to get it fixed.
Hmm so exactly opposite of mine. What did Anker tell you?
@@TesSheen They are sending me a shipping label, but it looks like they fix one problem with your and caused another problem! I put my shipping box my PowerHouse came in, so asked if they could send me a shipping box or replacement, and I will send back my old one. You would think they would test the AC output before they sold it to the public. They may have a large safety recall on their hands.
@@TesSheen I tried using a reversed hot/neutral ac power cord, and all now working good! Unit should be easy to fix, Anker is sending me a new one, I will test it before I send back the one I have now. I do really like the unit, and Anker is giving outstanding customer service.
Does it power your air conditioner fine though now?
Only when the Anker is also plugged into the wall. Which is pointless.
I have pretty robust soft-start capacitors, because our 42 footer has 3 A/C units. The point being; even if the unit would run fine, the draw on the 767 would make the run time almost useless.
@@brianclevenger5521 at 400w draw, it could run my AC for 5 hours, if it’s running continuously. If have solar panels connected, that would extend past 5 hours.
And i was thinking about buying this unit again.
ANKER is THE WORST!!! I purchased the 767 two weeks ago and it will not charge with ANY solar panels and the folks at Anker asked me to do a short video showing them what happens when I try to charge it with a solar panel...ARE YOU KIDDING???? these people are CROOKS!!! they refuse to let me speak to a supervisor OR replace the unit...Is this even legal?? CROOKS!!
It is a defective unit. You need to call Anker. There was another channel that stated the same problem. He called Anker and give the pictures to the Anker engineers. Confirmed the issue and replaced promptly.
This is the replacement unit I got from Anker
Any updates with your Anker? I’m having the same issue with my window AC unit. All the tests seem to pass. Anker plugged into wall is “correct”. Anker unplugged shows “hot/neu rev”, the red light is really dim though, could be “open ground” also. Not sure.
posted update video. new firmware fixed it
That’s earth problems
Any tests taken with a plug tester while the unit is not plugged in and “floating” are fairly meaningless. Your unit is correct now.
Any idea why the unit puts out erratic wattage when it is floating. When it is plugged in it doesn’t do it.
@@TesSheen what do you mean “erratic wattage”? Your plug tester only tests ground and polarity right?
@@leafnutz2341 in my video when I plug in my air conditioner while the unit is floating, the wattage output is erratic. When I plug the Anker to power, it’s not erratic.
@@scottschermerhorn7040 thanks. But that’s not the problem. My Air conditioner doesn’t have a surge above 2400 watts. And if it was a surge issue, the anker would just shut down, not do what it does, produce erratic wattage.
Also, in my previous video, I showed my air conditioner, running on a Jackery that has even a lesser search capability than this anker and it ran fine.
They replaced mine and now it is corrected
show correct when it is plugged into outlet? shows open ground when it is unplugged?
@@TesSheen yes it shows correctly both plugged in and on battery. No flipped polarity. it will test it with an air conditioner and refrigerator to see if it works correctly with both later today.
@@cottoncb thanks, let me know. they pushed out firmware 1.2.2 and seems to solve my problem
In my testing it would not run a 5k btu AC unit
It was able to run both a small and a medium size dorm fridge with ease. Both have a startup of less than 200w. Hope this helps you out. I am not sure why but it probably has to do with the startup surge and could possibly be fixed in software. The polarity on my unit does not flip after the replacement. It functions normally
@@cottoncb thanks. I updated to 1.2.2 and solved my problem. Runs my 5K btu AC. I uploaded a new vid showing. ANKER POWERHOUSE 767 FINALLY WORKS
ua-cam.com/video/8VzqBVtWVAM/v-deo.html
Faulty unit. Return it.