I do indeed work at an MSP! All the techs we employ start on the help desk, without exception--it's a good way to become familiar with processes and customer networks before taking on more responsibility. That certainly included me! (I was already in a more senior role when I made the errors I've mentioned here, which is why I had the ability to fall flat on my face in such a spectacular fashion.)
@@NextDoorNetAdmin Something something more power more responsibility more ways to fail 😂 I'm somewhat freshly at an MSP myself as a system admin and have been gravitating towards the network side so I've been enjoying your videos
So are you at an MSP? And did you start as a help desk tech in the same company?
I do indeed work at an MSP! All the techs we employ start on the help desk, without exception--it's a good way to become familiar with processes and customer networks before taking on more responsibility. That certainly included me! (I was already in a more senior role when I made the errors I've mentioned here, which is why I had the ability to fall flat on my face in such a spectacular fashion.)
@@NextDoorNetAdmin Something something more power more responsibility more ways to fail 😂 I'm somewhat freshly at an MSP myself as a system admin and have been gravitating towards the network side so I've been enjoying your videos