I had the same problem at the phang nam arena hostel, I booked 5 nights, 3 weeks in advance,when I arrived to check in,they told me they had let the room go as it hadn't been paid for,but when I booked on agoda,it stated payment on arrival at accommodation, but apparently because it was full moon party weekend,payment is needed in advance,this place is a total scam,and will leave traveller's,with no where to stay,but offer a room at 3 times the price, total scam hostel,beware
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I had the same problem at the phang nam arena hostel, I booked 5 nights, 3 weeks in advance,when I arrived to check in,they told me they had let the room go as it hadn't been paid for,but when I booked on agoda,it stated payment on arrival at accommodation, but apparently because it was full moon party weekend,payment is needed in advance,this place is a total scam,and will leave traveller's,with no where to stay,but offer a room at 3 times the price, total scam hostel,beware