VIN # 4YDTBLM24PT430429 2023 Keystone Bullet Crossfire 2780BH Time line on this camper... I signed papers on this camper on December 9, 2023. I didn't get it home until February 3, 2024. Work Order # 14680W dated 12/5/23 states job 1- Loose trim at bottom of entry door. job 2- Night stand trim needs work (right side). job 3- Master bedroom seam tape and wall panels needs replaced. Cause: Window not sealed causing water damage to unit Correction: Remove window, window valance, blind, trim, sliding door, door track, trim, cabinet, night stand, bed, bed frame, shelf above bed, and put it all back together again and fill all nail holes with color matched wood filler. At the bottom of this work order it states that "The remaining windows on the unit are not sealed properly and going to allow water to intrude in the future." Were ALL these windows even fixed? April 22, 2024... I am in the camper making the beds for our FIRST trip and notice BOTH upper and lower bunks are wet. Upon further inspection the wall panel, the bunk frames, the curtains, and the floor were also wet. There was a 1/4" gap between the wall and the window top. Water was literally dripping from the window frame. I have video of the gap and the water coming in. I had to cancel that trip to get the camper back in for service. Work Order # 15548 dated 4/29/24 job #1- Lower bunk window is leaking. job #2- Upper bunk window is leaking. Cause: window is not properly installed causing a gap in window and not properly sealed. Correction: tighten windows and seal. May 16, 2024 Our first trip... While hooked up to water and the water pump on, we discovered the toilet leaks/spews water from a fitting onto the wall and floor, and the bathroom sink has a pretty substantial drip/leak where it will not shut off. As the day got warmer, we turned on the A/C and discovered there was a gap in the drip rail that allowed condensation/and maybe even rain water, to drip down into the outside speaker. Later that night as we were going to bed, we noticed the night stand trim in the bedroom (that had been "fixed" in w/o # 14680W) was flopping off the wall again. We finish our camping trip inconvenienced by not being able to turn on the water pump. I make an appointment to drop the camper off for yet another "fix". The night before taking this back to Camping World for service, I'm in the camper and notice the lower bunk is wet, again! As I am collecting stuff out of the camper, I notice a hat that had been sitting on the right side night stand in the master bedroom was wet, and a notebook that was on the dinette table was wet. When we go in to drop the camper off, Josh and Bill do a physical walk around and inspection. The wall and nightstand are wet as well. They discover a hole in the right front corner of the roof and tell us all 4 corners of the roof have been patched with some sort of "putty" and this is why the wall and nightstand are wet and is why trim keeps falling off the wall. All of this takes us to Work Order # 15735 dated 5/21/24. job #1- toilet has a massive leak job #2- bathroom faucet will not shut completely off job #3- seam in gutter dripping into outdoor speaker job #4- master bedroom trim is lose again (from W/O #14680W) job #5- lower bunk window is leaking again (from W/O #15548) job #6- dinette window leaks There is no mention of a hole in the roof OR all 4 corners be patched on this work order. No mention of the the wall panels warping. What happens 6 or 10 months from now and the floor and/or walls deteriorate? What happens if mold is discovered? Has anyone even CHECKED BEHIND any of these walls that have been wet? Has anyone checked the stability of the bunk bed frames, where they mount to the wall? Will they deteriorate and come off the wall? The bunk room curtains have been so wet that they have faded and bled black dye onto two set of sheets. What happens when those curtains and the header that they are attached to fall from the wall? We have our annual trip (6 hr drive) coming up. What happens when we find another leak or disastrous situation?? Camping World Customer Service suggested that if we have issues to "reach out to our Elite Tech Support line" and gave me an 844 phone number. The closest Camping World would be AT LEAST 147 miles away! And how would I contact them with no cell service or internet in the hills and back woods of Missouri?? We are not "glampers"...we do off grid or "boon-docking". This camper is not as solid or dependable as it should be for a NEW camper. As of todays date, I have made 7 payments on this camper. It has 96 miles on it...30 to a campground, and 66 miles to Camping World for service. I spoke to Nicole at Keystone Customer Service about a Swap Out or Buy Back. I would swap for another Keystone Bullet. We have always had good luck with Keystone campers and have thought of them as a quality camper. However, this particular camper has some serious issues. Issues that I'm not sure can be corrected properly.
What the length and weight? And how big it the tanks?
VIN # 4YDTBLM24PT430429
2023 Keystone Bullet Crossfire 2780BH
Time line on this camper...
I signed papers on this camper on December 9, 2023. I didn't get it home until February 3, 2024.
Work Order # 14680W dated 12/5/23 states
job 1- Loose trim at bottom of entry door.
job 2- Night stand trim needs work (right side).
job 3- Master bedroom seam tape and wall panels needs replaced.
Cause: Window not sealed causing water damage to unit
Correction: Remove window, window valance, blind, trim, sliding door, door track, trim, cabinet, night stand, bed, bed frame, shelf above bed, and put it all back together again and fill all nail holes with color matched wood filler.
At the bottom of this work order it states that "The remaining windows on the unit are not sealed properly and going to allow water to intrude in the future." Were ALL these windows even fixed?
April 22, 2024...
I am in the camper making the beds for our FIRST trip and notice BOTH upper and lower bunks are wet. Upon further inspection the wall panel, the bunk frames, the curtains, and the floor were also wet. There was a 1/4" gap between the wall and the window top. Water was literally dripping from the window frame. I have video of the gap and the water coming in. I had to cancel that trip to get the camper back in for service.
Work Order # 15548 dated 4/29/24
job #1- Lower bunk window is leaking.
job #2- Upper bunk window is leaking.
Cause: window is not properly installed causing a gap in window and not properly sealed.
Correction: tighten windows and seal.
May 16, 2024 Our first trip...
While hooked up to water and the water pump on, we discovered the toilet leaks/spews water from a fitting onto the wall and floor, and the bathroom sink has a pretty substantial drip/leak where it will not shut off. As the day got warmer, we turned on the A/C and discovered there was a gap in the drip rail that allowed condensation/and maybe even rain water, to drip down into the outside speaker. Later that night as we were going to bed, we noticed the night stand trim in the bedroom (that had been "fixed" in w/o # 14680W) was flopping off the wall again. We finish our camping trip inconvenienced by not being able to turn on the water pump. I make an appointment to drop the camper off for yet another "fix". The night before taking this back to Camping World for service, I'm in the camper and notice the lower bunk is wet, again! As I am collecting stuff out of the camper, I notice a hat that had been sitting on the right side night stand in the master bedroom was wet, and a notebook that was on the dinette table was wet. When we go in to drop the camper off, Josh and Bill do a physical walk around and inspection. The wall and nightstand are wet as well. They discover a hole in the right front corner of the roof and tell us all 4 corners of the roof have been patched with some sort of "putty" and this is why the wall and nightstand are wet and is why trim keeps falling off the wall.
All of this takes us to Work Order # 15735 dated 5/21/24.
job #1- toilet has a massive leak
job #2- bathroom faucet will not shut completely off
job #3- seam in gutter dripping into outdoor speaker
job #4- master bedroom trim is lose again (from W/O #14680W)
job #5- lower bunk window is leaking again (from W/O #15548)
job #6- dinette window leaks
There is no mention of a hole in the roof OR all 4 corners be patched on this work order. No mention of the the wall panels warping. What happens 6 or 10 months from now and the floor and/or walls deteriorate? What happens if mold is discovered? Has anyone even CHECKED BEHIND any of these walls that have been wet? Has anyone checked the stability of the bunk bed frames, where they mount to the wall? Will they deteriorate and come off the wall? The bunk room curtains have been so wet that they have faded and bled black dye onto two set of sheets. What happens when those curtains and the header that they are attached to fall from the wall?
We have our annual trip (6 hr drive) coming up. What happens when we find another leak or disastrous situation?? Camping World Customer Service suggested that if we have issues to "reach out to our Elite Tech Support line" and gave me an 844 phone number. The closest Camping World would be AT LEAST 147 miles away! And how would I contact them with no cell service or internet in the hills and back woods of Missouri?? We are not "glampers"...we do off grid or "boon-docking". This camper is not as solid or dependable as it should be for a NEW camper. As of todays date, I have made 7 payments on this camper. It has 96 miles on it...30 to a campground, and 66 miles to Camping World for service.
I spoke to Nicole at Keystone Customer Service about a Swap Out or Buy Back. I would swap for another Keystone Bullet. We have always had good luck with Keystone campers and have thought of them as a quality camper. However, this particular camper has some serious issues. Issues that I'm not sure can be corrected properly.
Nice😮