How to Implement Unito for ServiceNow and Jira with Low-Code, Automated 2-Way Sync

Learn how to streamline IT Service Management (ITSM) between ServiceNow and Jira with Unito! Our step-by-step guide shows you how to create a seamless flow that automates incident escalation, saving time and improving collaboration between IT and development teams.
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00:00 - Creating a ServiceNow Jira flow
00:45 - Choose a flow direction
01:01 - Add rules to filter incidents
01:36 - Creation date filter
02:12 - How rules work
02:49 - Field mappings
03:09 - Use cases
03:43 - Sync direction
04:42 - Custom fields
05:15 - Duplicating flows
05:45 - Syncing state or status
06:25 - Historical data
06:45 - Demo sync
📌 Find out more about this integration:
🔗 guide.unito.io/servicenow-int...
Discover how Unito can optimize your incident management process and enhance cross-team collaboration between IT and developers.
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USEFUL LINKS
📌 How to implement Unito for ServiceNow
🔗 guide.unito.io/how-to-impleme...
📌 Find ServiceNow fields
🔗 guide.unito.io/find-fields-in...
📌 Jira integration overview
🔗 guide.unito.io/a-guide-to-uni...
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🌐 WEBSITE
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❓ About Unito
Here's a new, simpler approach to integration! Unito keeps your data in sync between multiple tools so everyone is always up-to-date in real-time. Our goal is to simplify collaboration between disconnected apps and tools so everyone can stay in their interface of choice while staying connected to their teams.
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