I liked the way you explained Sir. I have till now worked on ServiceNow Incident management but want to upgrade my profile to Problem management role..right now my contract got over with the company and now I am searching for a job..can I learn problem management processes through your videos and other videos on UA-cam and update my resume mentioning that I have worked on Problem management and apply for it?
Please prepare some scenarios as well , they will ask such questions and if you have implementing and operational experience you can apply anywhere and clear the interview
good video to understand the process. However, the cause has been found and there is no more information on what to do to prevent this problem from occurring again in the future. How can this be illustrated here? Maybe the patch management is deactivated and that is the actual cause. And the missing patch is only the trigger for the fault. this would not be a sustainable management problem
Well, in this case, this is an organisational decision. Ideally, we create change to prevent recurrence, but if there is no resolution, you have to either ignore it and send proper communication to stakeholders. You can afford this if the issue is small and does not have much impact. if impact is high, then you need to deactivate it or find an alternative solution. All these things ITIL leaves in the capable hands of process and product managers.
A great Video sir.Thank you !!
Thanks 🙏
This is a great video.
Thankyou. Please subscribe and share
thank you sir.😀
Your welcome 🙏
Great Video Sir, really helped me.
Thankyou . Please share with your colleagues
I liked the way you explained Sir. I have till now worked on ServiceNow Incident management but want to upgrade my profile to Problem management role..right now my contract got over with the company and now I am searching for a job..can I learn problem management processes through your videos and other videos on UA-cam and update my resume mentioning that I have worked on Problem management and apply for it?
Please prepare some scenarios as well , they will ask such questions and if you have implementing and operational experience you can apply anywhere and clear the interview
@@servicenow911 Thank you so much sir..I will surely search for videos on scenarios and prepare.
Thank you sir, clear explanation
Need more videos related to Problem management
How is this domain for fresher's ?
Your welcome. Working on it. Anyone with good knowledge about platform can get job
good video to understand the process.
However, the cause has been found and there is no more information on what to do to prevent this problem from occurring again in the future.
How can this be illustrated here?
Maybe the patch management is deactivated and that is the actual cause. And the missing patch is only the trigger for the fault. this would not be a sustainable management problem
Well, in this case, this is an organisational decision. Ideally, we create change to prevent recurrence, but if there is no resolution, you have to either ignore it and send proper communication to stakeholders. You can afford this if the issue is small and does not have much impact.
if impact is high, then you need to deactivate it or find an alternative solution. All these things ITIL leaves in the capable hands of process and product managers.
Great Video sir, really helped me to learn.
Thankyou. Please share and subscribe
What incident management gave the resolution for email not working weekend?
This is the job of problem team to do rca
What about Attaching knowledge part?
Yes you can attach
hi sir i need document for this problem mangemnt
servicenowspectaculars.com/servicenow-documents-free-download/
Is this video available in hindi?
Yes . Please search in servicenow Helpdesk Hindi channel