What to do if Steam reject your Refund Request
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- Опубліковано 13 вер 2024
- Common Refund Questions
How do I request a refund?
All refund requests are handled through help.steampowered.com.
For a step-by-step guide, please see our How To Request A Refund FAQ.
What can I request a refund for?
Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours (this includes online, offline and shared library playtime). Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it.
Where is my refund? My refund was approved, but it’s been more than 7 days.
Approved refunds can take up to 7 days to appear in your account - however, refunds to international payment methods may take longer. If your refund hasn’t appeared after 7 days, please contact your bank directly and ask about pending refunds on your account.
When a refund request is approved within 24 hours of the purchase, the original transaction is cancelled and the charge drops off your bank statement. In this case, you will not see a credit on your account. This process can take up to 10 days - wait time for international payment methods may vary.
Still can’t find your refund? Please review your recent purchase history; you may have used the funds to make another purchase!
I tried to refund an older purchase of mine, but it looks like I can't. What can I do?
Purchases made significantly outside of the 14 day refund window are not eligible for a refund request.
My refund request was denied. Can I contest this decision?
If you feel that there has been an error in the handling of your refund inquiry, please submit another request at help.steampowered.com. The request will be reviewed by another Valve employee.
I bought a game right before it went on sale. Can I get a refund and repurchase it at the sale price?
Yes; if you have not already requested a refund make sure the purchase is eligible and submit a request here.
Please note that approved refunds may take up to 7 days to process.
Is there a limit to how many purchases I can request a refund for?
You can submit any number of refund requests for eligible purchases. If it appears that you are abusing the refund system, we reserve the right to revoke access to this feature.
If I refund a game, will my playtime and achievements be removed from my Steam Community Profile?
No, playtime and achievements will not be removed from your Steam Community Profile. To learn more about Steam Profile privacy click here.
Thank you so much i managed to get a refund on a game that i played for 48min and had for about 3weeks. Took some negotiating tho, and i do pretty much fit the terms of service.
getting refund from steam is now difficult
Thanks bro I was trying everything to refund a game that I don't play. Thank you bro you just saved my life there I can not thank you enough bro
Guys this actual works This is not cap
Thank you So much you just saved me a 30€. I will give a sub !
I have a game that I buy that don’t work I try to make it work for 5 hours and the game won’t work I had the game for 6 days and they won’t give me a refund.
Did you try talking to a human?
I just tried this on Helldivers 2, pray for me that it works because my laptop cannot handle it.
Did it work? I'm also trying to get a refund for helldivers 2.
@@Sin_Shadow_Fox in the end no, pretty sure it’s because I waited a while
What to do when a game refunded itsepf or idk what happend becose noone wasn't home and when I came from school its refunded HOW did that happen? And what to do?
Contact Steam support team they can resolve this issue .
So I Purchased five nights at Freddy's security breach on steam 2 days ago and i have 11 minutes of playtime and i mayed a refund request and heres what i made for a refund
Your help request: refund request - its frame rate is too low
Message from you: Hi So I Purchased The Game And It Lags And The Fps Drops Alot Please Can I Get A Refund
How long do you think ill get a refund or if i even can
Thank you it realy workt
Hi, i request steam to refund my money but when i look into steam support and i select my game, the request dissapierd . What should i do ?
I have never come across such problem. Try and contact Steam Team..I explain to them in good manner's that you want Refund. Please how many hours and days ?
@@larryvlog i play 1.6 hours and Its 18 Days But when i request It firstly, It was 14 days .. =(
What happens when it says I played for 2 hours but I only played for 105 minutes
you can get your refund because it's under 2hours. 2.9 hours is 2hours
I bougjt cities skylines 2 for 90euros exactly 9 months ago,i contacted them,do you think they will refund
oh boy 9months ago Jesus Christ !!! 100% they won't
will this work for a game i had for 4 days and 8.6 hours playtime?
8.6 hours will be difficult but I have refund 10hours... I requested for Refund and contact Steam support with a nice message begging for refund. and I was lucky get response from a nice customer service. try to request for refund over and over again and contact steam support over and over again till it get to a nice person
i asked steam support for a refund on a game (high on life) and they declined becuase i played it for more than 2 hours and i bought it a couple of months back. when i play it it is very laggy and is unplayble is there any way i can my money back?
If you have contact steam support and they still rejected it.... sorry it's bad news.... nothing to do
sorry
how long will it take
it's human that will review it maybe 24hours and hopefully it's a nice person
steam dont want to refund my rdr2, i have 3 hours in game
they're now very strict with their policy... and it also depends on the steam team that viewed your issue
It’s the bots seeing you have over 2 hours of play time but if you reach out to a human at steam support hopefully they can see your case through and help you out
Bro I bought a game in november (one piece world seeker) and even tho that game needs a gtx 1060 to run properly, it does not, not even with my gtx 1650, yesterday i asked them for refund, explaining that i cannot play this game..i only have 2 mins of playtime and they rejected it, so do you think i should keep trying with steam support ?
did you write a short note and submit ? Explain to them that your system is slow. because november 2022 is like 7months
@@larryvlog yup that is where my loss is, its been 7 months i dont really think they will, but i will keep trying
@@larryvlog they denied it but i think i have to chat with customer service
Did you get a refund?@@crosswords9151
bro i bought evil nun pc game i bought on november and only 91 minutes play time will i get a refund i dont like the game at all
Ask for refund. after they reject it. Contact steam support and beg them for refund that you have been busy that why you forgot to ask for refund at the right time. Just beg them 🙏 that's the trick
ok@@larryvlog
it keeps on saying We will not be granting a refund at this time. The date of the purchase exceeds 2 weeks (our refund policy maximum).@@larryvlog
What if you play a game for 2 hours is it still refundable?
yes. 2hours and 59 minutes is under 2hours
@@larryvlog okay, thank you! Because I refunded a game that I purchased (it was actually 2.1 hours)
I have a game that I bought on 2 October this year and I only play the game below 2 hours but it says 5 hours of playtime...can I still refund the game...btw The game really lagging while I play the game and my PC system does not meet the system requirement.
it wont work
Lately Steam they're strict with their policy
l wanna ask brother, I want to refund the game (the last of us part l) because the game can't run smoothly in my PC, and I have pre-purchased the game like almost 3 months later, then what should I do? l just need to contact the steam support? or I need to contact the steam support + do the refund at the same time?
please l answer my question, l really need the help brother
sorry for late reply, Yes you can ask for refund if your playtime is below 2hours. 3months pre-order is already too much. Note you can only request for the refund into your Steam Wallet.
If the pre-order title was purchased more than 3 months ago, you may not be able to refund back to your original payment method. However, you may still request a credit to your Steam Wallet.
hopefully you have not played the game above 2hours,,,... It's a useless expensive Game... Steam got so many people to refund because of this game
@@larryvlog no l haven't, l only got 20 minutes play time, is it can be refund?
@@noobbuddy8669 did you get the refund?
@@vroxer21 yeah l did brother
Unfortunately I can’t understand you, it sound like your speaking English half the time but I’m not sure if your also speaking another language?
I believe you are the only one that doesn't understand... It's ok you can check another channel
Try subtitles
Learning a new language is hard man