Winnie X : Yes , I am agree whit you , many of Hong Kong's airline fight attendant their manner is not good enough , just like mainland China and Taiwan's airline their safety not good enough .
疫情前我刚出国来新西兰定居的时候，曾经在奥克兰北岸glenfield mall里面的邮局办身份认证业务，旁边的印度裔员工让我去旁边亚洲面孔员工（事后发现是该工作人员是香港过来的老移民）窗口排队，说只有旁边窗口才有证件拍照和认证功能，由于旁边的队伍人数较多且没有叫号制度，该员工从别处回到柜台不淡定了且目视我并言pls line up no queue jumpers!我回应，I was guided to this window（本人英语出国前也非常流利）....然后该员工不客气的马上切换普通话，你听不懂英语吗？要排队办理业务，我马上切普通话，已经叫完我的号了你们同事，别的窗口让我过来你的窗排队的。突然她又切成粤语，说“讲极都吾听仲继续打尖，D强国人真系无药医....“，这次我不客气马上又切粤语”吾该，你同事同我讲，你个窗先可以做realme认证所以叫我过来你度的，吾该你搞清楚先好讲野，今时今日甘个服务态度吾得掂哦“ 三语自由切换被我完全自如回激，终于无晒声出了....
有次我和朋友在香港轉機，空服一看我們說普通話就一臉不耐煩，我問她：“你會說中文嗎？”她假裝不知道我在說什麼“can u speak english？”我問她“can u speak chinese？”她說“sorry，i cant” 於是我回頭對我朋友大聲說“真有趣，這個煞筆說她不懂中文”，我朋友大笑道“哈哈，她可真是個大煞筆”。 那位空服當時臉都綠了。
In late 1990s I flew with CX from Bangkok to Hong Kong. I'm originally from Thailand and I wasn't proficient in English with heavy accent. I felt like I was mistreated especially in the Economy cabin. A person who sat next to me was a Caucasian man and the flight attendant went above and beyond and my experience was completely opposite. When this incident broke out on social media I can certainly relate to that 100%. This is extremely unethical and lack of professionalism. I do not condone this type of behavior whatsoever. Even the passenger's race is the same as yours and you treated them like dirt. This is absolutely uncalled for. Since then I would never fly with CX ever again. Avoid them at all cost and spend your money elsewhere. People of Hong Kong is no better than anyone else on this planet. This is my two cents.
My family had same issues with CP Airlines, my wife was travelling with our 6 months old son, she get no help from the flight attendant, the lady even gave my wife the face when she ask for help, which never happened with other airlines. My son stroller was damaged during the flight, we sent a formal complaint but only got an AI reply so we never used the airline again. The problem is most flights attendants in HK are from under middle class didn't have a good education, their income is not high and HK is a very income arrogant society, to lift their social standard showing off their English is the only thing they have.
@@skygar2012 Indeed most HK mid aged people can understand and communicate in English. Of course not all can speak fluently as the native or those who raised in English speaking country. A funny fact is that some younger generation has a misconception that "old people don't really understand or studied in English" ,they had assumption just by the appearance The fact is:even older generation like people who are 60+ HK uncles and aunties are those who know English well during the British Colonial peroid. Moreover they are the top one who in those days not so many people can get into college. It's meaningless to have a superior feeling over people knowing 1 more language apart from your mother tongue. People don't show off and just keep studying. One prefer English rather then Mandarin or vice versa doesn't mean that one language is better then the other. Indeed language studying is only useful and meaningful if one can translate and use that knowledge to fully communicate with different people！
@@skygar2012 It's not a language proficiency issue. I once encountered that Cathay Pacific flight attendants used Cantonese to talk to each other, but refused to use Cantonese when talking to guests (including Hong Kong people)
@@kazewendy12 : Er... a lot of the last generation of hk cantonese, could speak cantonese. You know ? And cantonese, fuijian, and pu-tong-hua is not the same thing. I know that, the internet is like the next trendy thing.. but most hans chinese readers can read and write, and they often complain about that as well... and let these kind of netizens fight to their deaths. (Of course, if you could read the characters.. then you know exactly what they are doing. Everybody can edit and filter a piece of news.... to soothe their own region's psyche... which is what they do !)..... Have done. Always. Every time.
Around ten yrs ago i had this kinda experience. It happened to my family. When we were flying to Taiwan, my mum was mistreated just because she spoke " Cantonese". Yes, you heard it right. It is their mother tongue!!! My sis was sitting between my mum and me. The bitxh who served me could speak Cantonese (I knew as i overheard what she said with other passengers) came to me asking what i would like to drink for lunch in English and i answered her in English as it is a good manner to answer in her language if u get asked in that language and you know it, right? Well, to be precise, i kinda look like a mixed so i didn't give it a thought as to whether she thought i was an English native speaker, anyway. The second time she came to me, I told her that i could speak Cantonese that she could speak to me in Cantonese. From the sideway glance, i could tell that she looked annoyed and deflated when she went to the passanger sitting behind me. Later when she was asking my mum the same question, she still spoke English. (The bixch knew that she could speak Cantonese as she had been talking to other passengers sitting nearby in Cantonese and the bitxh was next to them). My mum kept telling her what she wanted several times in Cantonese, she kept asking my mum in English and pretended that she didn't understand what my mum said. I immediately told the bitxh in English that she could speak Cantonese to my mum and she acted like she didn't know the fact. She really pissed me off and i immediately stood up and got confronted with her in English. She was scared I could tell and immediately walked away. Then they sent someone else to serve me later and i didn't give up. Yes, I kept saying sarcastic remarks when i was talking to my family about the bitxh (like narrow-minded 井底蛙 and ignorant 無知) to let the new attendant know as i knew that she would tell the bitxh later. The most pathetic thing was that a local man sitting somewhere behind me didn't know anything but started judging me saying that i was being fussy and bullying that bitxh. He kept judging me and challenged me with his limited English even though he knew that i could speak Cantonese🤦♀🤦♀. Luckily two passengers explained to him in Cantonese saying that it was the bitxh who started it first and eventually the man shut up. A foreigner sitting nearby also felt so sorry about what happened to me and my family and he later also asked another flight attendant if her colleagues could speak Cantonese. 😆😆😆 When i got off the plane, the bitxh and her colleagues said " 就係呢個呀 meaning there she is" while i was walking past her. I fought back saying to her in Cantonese as if i was talking to myself " How classy you think you are !! Just a flight attendant. A form 5 graduate can do this job. Polish your English and check who you are talking to before trying to show off!". My sis said she kept staring at my back🤣 🤣 All i wanna say is that they deserve what they have now (Pay being cut and lost their job because of Covid19 )!! I was not being mean or what. I mean i could have make a complaint to their company but i didn't as they didn't worth my time, paper, stamp, envelop or ink!!! If any in-service local flight attendants of Cathy Pacific happen to see my post here, pls think twice about what i am saying here: No one has ever forced you to enter this industry before you joined. U knew how much you were gonna get when you signed the contract. Don't complain about the wage. Quit if the pay is so low that you can't accept. AND, STOP FANCY THAT YOU ARE MORE CLASSY THAN OTHERS!! BE REALISTIC!! To the management people of Cathy Pacific: please re-evaluate the terms with your employees in term of wages. Be fair to them as they are helping you guys to make money.
Cathay Pacific flight attendants not only discriminate against passengers who speak Mandarin, but also discriminate against all passengers who don't speak English.
It is an unacceptable behavior. I am glad that justice prevails. The last thing the world needs is discrimination, please treat others with the way that you would like to be treated.
It looks like I'm not the only one. I took their flight around 15 years ago from Shanghai to the USA. At that time, my English was very shabby. A female flight attendant asked me to put something in the cabinet, I guess. Because I didn't get it, she seriously gave me a look. I was pissed, being a service worker and in a flight from Shanghai, how could u expect everyone knows English and be so fxxk rude?! And she should speak Madarin since it was a flight from Shanghai. I didn't recall this incident until I saw this news. It seems not those three attendants' issue; it is the whole company's culture. If they want to treat people based on their language, that's the discrimination, and it doesn't deserve to survive in this market. Also I saw their union's notice later, lmao, I can guarantee u they did not change!!!!!
@@felixtang2574 So what! 坐在机倉中就是顧客，無論頭等或經濟位或免費或用積分換的。REMEMBER Service! Service! Service! No matter which field you're working at. Otherwise quit the job if u don't like to serve people.
It is a miracle that Cathay Pacific can survive. I have never heard anyone praise Cathay Pacific, but complaints about it are endless (no matter where the passengers come from). Even some bankrupt airlines have a much better reputation than Cathay Pacific. It is hard to understand that the Hong Kong government has subsidized this company many times.
@Chuan Liu It was a joke, albeit a bad joke that touched a raw nerve of some Chinese passengers harboring the inferiority complex when it comes to the English language.
@@terryanderson5148 Your remarks once again show that you guys feel nothing wrong about the inappropriate attitudes by these three cabin crews. I just wonder how your sense of superiority actually comes from. Joke? Was it funny?
@@VincentLui-kt7dw Beauty is in the eyes of the beholder. Yes it was - albeit in bad taste - consider the circumstances and the people they were dealing with. Then everyone piled on it and politicized it. These air stewardesses are better off working for some other airlines in my opinion. English indeed an international language, not Chinese unless your head is born inside your rear end.
CP needs to ramp up on staff training, the actions of these 3 flight attendants clearly show there is a lack of professionalism that simply cannot be tolerated in the flight industry.
Salary 9100hkd per month, shortage of crew, flights are always full. Don’t you think this is all started from the company’s management itself? Happy crew equals happy passengers
@@Mr5Winston yes you're right, but if they were professional enough, they would respect their job and would never have done this. What has happened is shameful to the people of HK, shameful to the airline company, and shameful to the profession itself… I'm certain this kind of behaviour is not tolerated in any airline company in any country. CP did the right thing to fire them, but that is only a small step in the right direction, a lot more needs to be done.
Few years ago on my Cathay flight from Singapore to Bangkok, I was sitting at the back of the cabin and stewardess sitting at the back of their jump seats were chatting loudly away among themselves. So loud a few passengers turned and looked at them in disbelief. since then I stop taking Cathay
我在1978 年乘國泰航空 到現在已經有45年，就從來沒有再度登上國泰航空的飛機去任何地方旅行了。就是最後一次的經歷令我失望及憤怒。當時我一個人帶著3名子女，3歲，7及8歲移居澳洲，對我的小朋友及我的要求都不想去做但對於那些講外國不同顏色的外國人就會有求必應，自動增送玩具給他們的孩子，服務周到，而我要求他們拿些水也遲遲沒有送到，我也是用同樣的金額去乘搭她們公司的機，但待遇就不一樣。所以到現在四十多年我從來都不再乘搭國泰航空公司的機。
其實他們是空中侍應，得個靓字
真的 真的，她們明明會將中文，還會故意假裝聽不懂😠
對華人口氣超差，遇到外國人音調馬上變了
算吧啦！成件事根本就係個2個空服過份左，5鐘意內地人還5鐘意，5好係到感情用事嚟返工，如果今次事主換轉係紅蘇綠眼，D護主犬咪560度矛指返國泰
深有體會。
同感。我問她要橙汁。她黑口黑面。。。。後來我要開水。她遲遲不拿來。于是我到茶水倉。見到2個空姐在料天。。。
我也是華人，只不過是在美國長大的華裔，父母皆來自台灣。我對香港和那裏的人的印象從小就不好，主要原因有兩個。一個是我從小就觀察到港人很崇洋，崇到有點，不知怎麽用好的詞匯來形容。另一個就是我2018年去香港時，在那邊點麥當勞吃。我盡量用標準的國語跟服務生點餐（女），她竟然給我翻白眼，愛理不理，并且態度極度惡劣。我一開始還以爲她是不是聽不懂我的國語，於是我立刻轉換用英語，她態度就變了。當下我以一個美國人的角度，感受到了她那崇洋媚外的神情與態度。頓時讓我覺得以身爲華人而感到恥辱。怎麽我的民族的人那麽多這種樣子的，實在受不了。
同样经历…
+1
但凡我的同事去过香港的经历都说说普通话会被歧视，然后都是直接转英语的。。。。
欢迎回国看看哦
我去香港银行办事都讲英文他们态度好，如果讲普通话就不行
以下3點想分享一下：1)她們的英語發音也很不敢恭維,沒有資格取笑不懂說英語的乘客；2)語言是用來溝通,不是用來抬高自己或貶低他人的；3)空服人員也是服務員,向乘客儘量提供他們需要的是工作的一部份;個人乘坐法航及德航便從來沒遇到不說法語及德語就不獲尊重的情況；這點也是對自己工作的尊重,若做不到便不要勉強自己從事這份工作,以免拖累其他同業.
另外,若說乘客盜錄她們的說話,問題是她們在一個半開放及明知有乘客可能聽到的空間高談闊論,這根本不是盜錄,只能怪自己愚笨.
咁講啲客其實係好八婆行為，是非當人情，我以前响大公司做事很少埋堆，因為大多浪費時間精力在講是非
仔细地读了一下法律条文，能听到和听到后再录下来是两个概念。 后者大概是在隔音不好的酒店隔着墙录别人的声音，
@@cakelau9578 👍同感,讓大家一起做“是非及謠言”的終結者
香港人英文本来就差，还出了取笑人
@@QiuyuanChenRyan916 但如果是在自己房間錄，沒有隔着牆呢?
我不是个容易生气的人，但是这对话里空乘的态度，对乘客完全没有基本的尊重，对老人完全没有作为人应当有的体谅，确实让人唏嘘。2004年，我从南非出差转机香港回上海，我用普通话在国泰柜台请他们查询我的行李是否已正常转运至下一个航班，他们开始假装听不懂（也许当年还真的是听不懂），后来直接忽视我。无奈，我只好转英语，突然，他们马上一堆笑，帮我办完全部手续。我一辈子都忘不了那假笑的表情，也是我这一生坚决不再从香港转机的原因。同是华人，台湾人的真诚和知足让你深深感动，而香港人的冷漠和傲慢让你无奈的敬而远之
如果只係一時氣憤講幾句，人哋都錄唔到你音啦。
就係你黃到入骨，上晒腦，當班客人係仇人，又無得罪你，根本係歧視，仇恨中毒，
而家炒咗咪仲好，唔洗日日對住咁憎嘅人，又可以大大聲講，講足7日24個鐘。
Winnie X : Yes , I am agree whit you , many of Hong Kong's airline fight attendant their manner is not good enough , just like mainland China and Taiwan's airline their safety not good enough .
这梗不错
你太久没去台湾了，台殖不妨多让
我想他們是真的聽不懂😂我在台灣也遇過比起台灣人更愛白人的長榮女地勤
明知客人的需求，但故意刁難, 這已不配備身為服務業人員的基本素養。
牠們不是“不專業”那麽簡單了，直頭是仇恨上腦那些黃黑來的，終日埋頭在那些抹黑國家或香港的社交媒體，對自己香港、國家、中國人產生仇恨偏見。
文明社會就不該有任何類型的歧視，又沒有人迫牠們做空姐，如果不想serve內地人，大可選擇離職去做其他行業。但若已選擇任職空中服務員了，就得敬業樂業，盡量幫助每位乘客。沒救
很多港人不知从哪里来的高人一等的意识作祟，根子上是根深蒂固的殖民意识还未根除。根除这个问题必须打击产生这种意识的土壤。
@@matson888 港人無高人一等係陸客自覺低人一等啫🥹😭🤣
@@matson888 你們不同城市都互相歧視，老人摔倒都沒人敢扶，有什麽資格在這裏說？
@@Arking888 it doesn’t give you right to discriminate someone else!
这不是空乘会不会说普通话的问题，她的那句“if you cannot say blanket in English，you cannot have it”这句话已经明显表明了她是清楚顾客需求的，但摆明了就是歧视不会说英语的人
如果投訴人吾識英文，又点知空姐講乜，乘客擺明玩嘢
@@yauyau9166 投訴人不是那位被歧視的乘客
乘客懂不懂英语其实不是重点的，重点是空乘知道了乘客想要毛毯，但因为你不会说毛毯的英文而不给你，还有那句“他们听不懂人话”，这不是玻璃心，而是真真切切的歧视
@@yauyau9166 空中待應今次擺明唔抵幫㗎啦，人哋聽唔聽得明同你是否歧視人有咩關係？
@@yauyau9166 投訴人是前後座位乘客， 識英文廣東話所以知道佢地玩人嘲笑人。
香港人來台灣後就知道什麼叫做 服務業，乘客付錢搭飛機，航空公司就有義務給他基本的服務，而不是付了錢得不到服務，最後還被歧視
不见得吧 很多19后跑tw的香港人 怎么骂tw的 你去搜搜吧
很討厭香港人
華航服務我親身領教過，四個大字，不敢恭維。😅
@@ppgun7096 台独诈骗香港人,台湾最没资格讲民主自由的地方,香港人知识眼界匮乏,只看英文媒体被诈骗怪谁?
@@ccyx3016我坐华航悉尼飞台北反而觉得她们十分亲切，态度很好啊。可能我比较lucky😂
其實是整個香港社會心裡病態嚴重，他們心裡不平衡的太多了，去香港旅遊一次就不想再去，給人沒禮貌又容易發怒印象，香港不是一個旅遊放鬆心情的好地方。
😢香港人的我表示也不想外出
我本身也是前線服務人員，客人遇到問題會盡能力去幫助的，因為到自己外出當客人的時候，也希望別人也會這樣對待自己。
確實
感谢你的专业
認同，將心比心 同 同理心係 服務員 應有 的態度。
喔 我之前也同樣是前線服務人員喔，客人遇到問題當然會盡能力去幫助，但不代表我休息的時候不能在茶水間抱怨咯。根本就是平常不過的茶水間聊八卦 卻被人上綱上線給按上辱華罪名 文革式舉報 愈演愈烈 以後乾脆取消茶水間啦 大家只需要埋頭工作好了
@@winterhuang2225 没素质的服务人员取笑嘲讽乘客被开除有啥好抱怨的，如果你是乘客你想听到服务人员取笑嘲讽你吗？嘴贱还要怪别人
這家航空公司的空姐服務態度差是許多人的經歷,沒想到現在更惡劣到羞辱乘客,簡直就令人不齒,國泰也有責任。
顯然這是他們的企業文化。
抵炒 ，还要快炒不懂敬重乘客
@@falee2959 佢係个客面前取笑客人唔識英文，你话低唔低抄。
@@alexlau737 佢地並非響客人面前講的，只係休息閒聊被偷錄。唔好帶方向啦！
曾經碰到，國泰空服互相交談用廣東話，同客人（包括香港人）交談拒絕用廣東話
其實不耐煩回應？？即係乜？？？甘個人化的觀感啫😢有D無聊
疫情前我刚出国来新西兰定居的时候，曾经在奥克兰北岸glenfield mall里面的邮局办身份认证业务，旁边的印度裔员工让我去旁边亚洲面孔员工（事后发现是该工作人员是香港过来的老移民）窗口排队，说只有旁边窗口才有证件拍照和认证功能，由于旁边的队伍人数较多且没有叫号制度，该员工从别处回到柜台不淡定了且目视我并言pls line up no queue jumpers!我回应，I was guided to this window（本人英语出国前也非常流利）....然后该员工不客气的马上切换普通话，你听不懂英语吗？要排队办理业务，我马上切普通话，已经叫完我的号了你们同事，别的窗口让我过来你的窗排队的。突然她又切成粤语，说“讲极都吾听仲继续打尖，D强国人真系无药医....“，这次我不客气马上又切粤语”吾该，你同事同我讲，你个窗先可以做realme认证所以叫我过来你度的，吾该你搞清楚先好讲野，今时今日甘个服务态度吾得掂哦“ 三语自由切换被我完全自如回激，终于无晒声出了....
哈哈哈
“讲极都吾听仲继续打尖，D强国人真系无药医.... " - could sue her and her employer for defamation based on this. Unlike in HK, discrimination has no place in the West.
正面的教訓。不論你是什麼學歷，當你處於什麼崗位，就要有相應的工作表現和態度！
不論你什麼學歷 當你處於什麼地方 就要有相應的禮貌和態度 中國人？
free hk
人家自己閒聊。我不相信你沒有一點歧視。歧視外來者，歧視低下職業的人，歧視窮困的人。
@@someonespeci1697 free nei lo mo
咁你都要俾返相應的人工先得, 香港精神喎🤣
我爸在多倫多返香港也同樣經歷不快事件，26/2/2023 乘CX 825，坐premium economy, 過往爸爸一向坐加航，今次我訂加航，以為座位會好啲，服務會好啲，非常後悔，我爸85歲，要食藥，只有送餐時才有些小水，問空姐攞水吃藥都唔願意，扮唔識聽廣東話，空姐自己交談用廣東話，同客人交談拒絕用廣東話，以後我們都不會再乘國泰。
好多人都有國泰空姐扮唔識聽廣東話嘅經歷!
如果有機會真係想捉個嚟問下做咩扮聽唔明
可惜已經唔會再搭🤭
Omg 太令人失望了。國泰每況越下
@@user-vc7rl2dm7c 每下愈況啦！
太可恶 这样对老人家
空姐自己交談用廣東話，同客人交談拒絕用廣東話
我也碰到過
很遗憾这些人不明白尊重他人才是自信和自尊。这样把自己的低劣品行传递出来，为大家所不齿！
Couldn't have said it better myself
國泰航空服務態度一向不好是衆人皆知应该檢讨及改進才是而不是每次隨便道歉了事。
有次我和朋友在香港轉機，空服一看我們說普通話就一臉不耐煩，我問她：“你會說中文嗎？”她假裝不知道我在說什麼“can u speak english？”我問她“can u speak chinese？”她說“sorry，i cant”
於是我回頭對我朋友大聲說“真有趣，這個煞筆說她不懂中文”，我朋友大笑道“哈哈，她可真是個大煞筆”。
那位空服當時臉都綠了。
哈哈哈哈哈你這個太狠了，下次我學學😂😂😂
你果然係低端人口
@@ericHK1234568790 在低端人口面前就得配合他们一起低端
@台灣生產建設兵團-除奸隊 說廣東話，像台灣也說台話，你們台灣人一說普通話以外語言，就會給人叫sb嗎
@@ericHK1234568790 给人分四五六等的人认为自己很高尚，这种价值观我觉得可以继续发扬，希望你在你的西方社会继续沿用这种价值观
其實飛機上用到的對話範圍有限，都係拿水、食物、毛毯之類，空姐醒目嘅話，個客講carpet，以形態都可意會到可能是指blanket，只要問吓個客就清楚，洗乜笑人咁無品!
这位空姐可耻在明明知道乘客的需求，却故意刁难，难道就是乘客不会英语说“毛毯”吗？这种素质和道德的人怎么能飞上天的！
乘客即使有語言困難，空姐可要要求有同樣方言嘅乘客協助，呢D電視劇都有教。今次空姐沒有提供服務，還故意玩乘客。
@@chicwholesome2417 真的是空姐太没品了
存心留難，抵炒。
真是感慨啊！我十几年前坐国泰从内地往返香港，当时都还有普通话广播，跟空姐说普通话也基本上没有障碍。我能看得出来有些人不会说普通话或者说得不熟练，有时候需要比划一下，最终服务过程都还挺顺利。没想到现在竟然变成了这个样子。
公司文化性质变了
中国人非常玻璃心😆
@@charleselliot9552 你有心吗？
@@charleselliot9552 中国人是不是玻璃心 有些事情的确玻璃心 但这件事确实是乘务员的过错 上班时间公然调侃乘客！还有职业素养吗
如果乘客的要求很无理 那么我同情乘务员 但乘客只是英语不好就这么被嘲笑
@@charleselliot9552 香港服务人员才有玻璃心吧？
我没有乘坐过国泰，但是之前经历过无理空姐的对待。不记得是哪个航空了，我那个时候只有十几岁，自己一个人坐飞机去找堂姐和堂姐夫。我当时因为太矮，很多人又挤在过道上，没有办法把箱子放在行李架上，就请求旁边的空姐帮忙。那个空姐估计是心情不好，很不高兴的跟我说“自己有手不会放吗？”。我当时年纪比较小，又是一个人就被吓住了。后来到了姐姐家和他们说这件事，他们都觉得很气愤说我应该投诉这个空姐。我当时没有投诉，因为被吓到了，现在想想当年真的应该好好跟这个空姐硬刚一下。
其實佢地影衰的不只是國泰，更加影響香港的旅遊業
台灣就算有所不滿，也不會在客戶面前提，多數或不會拿來與同事討論，這水平確實不是很周到。不過開除就過了，問題就解決了嗎，更像是表演吧？合適的方式是先警告一下。
@@hyy3657 呢個唔係單一事件，正確係做得唔夠好先至培訓左咁多歧視人渣。官媒都出聲，唔炒收唔到科咋！
香港係中國一部份，即係 中國人嘅問題。
嗰3個空姐完全冇諗過呢樣嘢，着住套國泰制服就係代表國泰，代表香港，員工的一言一行對旅客係有極深遠影響，如今做出呢啲“倒米” 動作直頭影響香港旅遊業。
更甚者，政府更加有多一個理由搞國泰：引入更多有中資背景高層而換走現有高層＆引入更多國內空姐，仲有會投放更多資源去 ‘’大灣區航空”。
@@hyy3657 岐視放在西方國家可是重罪喔，不是簡單開除就了事的，被告的話是要坐牢的。
我很久以前也乘國泰航空回港渡假、如果你同空姐講廣東話、她們就講英文。那我們就用英文和她們溝通、她們就用中文、而且態度不好、冇耐性。老實其他航空公司的服務好好多。
其实印度人有此习惯, 你a, 佢就b....
空姐有訓练, 一般会好的, 但系“情绪”到, 就难讲.....
国泰, 當然难同日本水平比, 但肯定比美国服務好！
按：美国航空公司, 已不把空中服務作“高端”处理, 三个字：烂斗烂
也2016年春乘国泰到洛杉矶陪家人度春节，来回机票！我讲粤语，她（他）讲英语，我不懂英语，就不理睬我！此后我不再乘坐国泰了！除了疫情3年，每年都来回广州-洛杉矶！
係好能過癮，班7嗨，同佢講英文又同你講返粵語，講粵語又同你講英文，真係吹能脹!真係9唔搭8。佢哋心態就係撩啲嘢出嚟刷存在感，本身做開雞驚人睼唔起自卑所以就要先發制人歧視人睼唔起人在先，對住唔識唔熟英文嘅就用英文同人講，覺得自己高人一等高高在上，識英文嘅梗係用返粵語啦，等你冇機會拎佢用英文，因為佢以為識英文高尚感，你同佢講英文佢就冇機會自以為滿足嘅高尚存在感，即係拎唔到個客甜頭攞唔到威係佢哋心態。呢啲心態就係搵9人着數，踩低人抬高自己，香港大把呢啲hi人，出嚟做嘢打工都好多呢挺hi人，錯就永遠係你錯，佢哋唔會錯，佢哋有錯老嗨都就話你錯同唔出聲提佢，即係錯上加錯。香港人渣做人做到好能老撚土。
@@keaneleung講得實在太精彩了！
这些人分明是来倒米的。无言
國泰cabin crew 服務差已多年了。而且好鐘意在機尾大聱講嘢，十分影響乘客。CX機票好貴，同服務唔align.所以老寶講冇必要都唔坐。其實自己係香港人，都好想支持CX,希望CX正視問題。crew辛苦也是明白的，確寶有時要面對十分不合理的乘客，CX也必須了解清楚事件才take necessary action。
In late 1990s I flew with CX from Bangkok to Hong Kong. I'm originally from Thailand and I wasn't proficient in English with heavy accent. I felt like I was mistreated especially in the Economy cabin. A person who sat next to me was a Caucasian man and the flight attendant went above and beyond and my experience was completely opposite. When this incident broke out on social media I can certainly relate to that 100%. This is extremely unethical and lack of professionalism. I do not condone this type of behavior whatsoever. Even the passenger's race is the same as yours and you treated them like dirt. This is absolutely uncalled for. Since then I would never fly with CX ever again. Avoid them at all cost and spend your money elsewhere. People of Hong Kong is no better than anyone else on this planet. This is my two cents.
CX is the worst airline I have met.
same feeling
As if the attendants were going to know Thai, this is so ridiculous
我返餐廳，本身普通話爛，都照講，仲寫出來令對方知道，為什麼要笑人，客人是付款，你做服務行業就要付出相對的服務
👍👍👍
我都有不好的國泰經驗 我的英文好過佢地服務員 但是國泰真係要好好留意服務質素
我從沒聽到過有人誇贊 國泰航空 的服務，相反抱怨是不絕於耳。
但新加坡航空、阿聯酋航空，甚至 Air Asia （大馬），都時常有人讚許。
真可恶。但问题不只是一线的工作人员，公司要负责一般的责任，毕竟这种我认为的地域歧视不是只有这次，很多年前就有人抱怨过这种事。虽然这间公司的机票价格很不错，但当我去年给我妈妈订机票时，我刻意避开了这间公司。我想我一辈子不会做他家的飞机。
從她們英文對話中分析，她們是了解客人需求的
國泰空服並不只是歧視講國語的乘客，而是歧視一切“不講英語”的乘客。
曾經碰到，國泰空服之間用粵語交談，但對乘客（包括香港乘客）卻拒絕用粵語。
在國泰航班上常能看到這樣的怪事：無論乘客說什麼語言，空服都是講英語，然後就是假裝聽不懂乘客。
我本身係香港人，所以經常坐國泰，近幾年覺得啲空姐質素就好似街上無聊的八婆，兩個空服員一邊行喺乘客旁邊一路講自己的家事或八卦野，好冇儀態。派餐時又黑口黑面。只有坐商務艙嘅時候才會得到比較優質嘅服務，國泰需要檢討吓。
疫情3年，好嘅都轉咗行啦，仲邊會返去做flight attendant呢
Agreed !
@@elsonkfyau刚坐完香港x運，空姐英文呵呵呵。
@@elsonkfyau 哈哈、好像好有道理
問題唔係只是言語不通，你明知個客要咩都唔比人，仲好意思笑人？點做服務行業呀？班飛雞真係影衰香港🤬
係啦，問題係明明係聽得明，笑人地講唔中唔會俾,扮唔明，離譜。
影衰香港人定影衰政府？定係影衰 ...... ?
Exact7ly
呢啲臭雞去到邊都要俾人屌
呢類人唔適合做服務行業
其實… 我覺得不是只有國泰空服員是這種服務態度耶，香港的服務業大多也是這種風格，應該也是有好的，但我真沒遇過耶⋯
金店服务态度一流。
關於哩個事件分析說明得👍🏼成件事最清晰最明白的一條視頻！
一班空中餐飲服務員 都可以做到咁串🙈 真係得香港先有👍
Exactly! 部份井底之蛙港人自大狂自我感覺良好，只識睇少歧視部份英文不及他們好的大陸人. 可惜他們英文屎到屁，英文發音不捲脷不能講出成句英文，能只中英單字混合。今年2月我由香港回北美，国泰空姐質素比covid 前差好多，我要求杯麵水竟是暖的，麵根本未煑好-惟有(麵)硬食。
@@teresachui335 💯 I’m afraid it’s going to take them awhile to get it I’m sad as a hker
@@teresachui335 基本上, 因航是提供緊廉航服務, 但收緊正價. 若以廉航而言, 啲服務都可以嘅.
好心啲飛雞la, 自己有幾多料自己知。真係當自己高級啲？ 前幾年疫情，大把普通office 工都做吾返。 太多自我感覺良好概港女，現實啲就落到地連office 都吾請
Cheap 到成日有壞手勢，大部分cx人 成日偷偷埋埋好多嘢返屋企用 (吾信是但去一個cx人概屋企睇)
雜誌、濕紙巾、被、零食紙包飲品
商務艙過夜包放埋上網賣都得
我相信搭過國泰的乘客， 很多都受過空服的氣。 就算對著港人，都 總是擺著高高在上的樣子。 何來的優越感？你都係打份工。
妖！味侍應一個，上咗飛機做就扮高班。
@@wahwah6022 的確是，同上菜的根本沒分別
我從未聽到任何人誇贊過 國泰，相反抱怨一直不絕於耳（無論乘客來自哪裡）
对港人都这样真是离谱
國泰空姐態度不嬲都唔係幾好㗎啦，根本上就係港女上身，連對香港人都好唔禮貌，疫情前我已經發誓唔搭國泰飛機
啊? 他们对讲粤语的香港本地乘客都态度不好吗...? 真是.....看来只有讲英语的正星条旗正米字旗白老爷才能让他们平视了. 我们这边b站有个普通话很6的新西兰白小哥, 说是自己当初坐国泰, 用普通话和空姐讲, 都一样被歧视了,看来国泰还真是歧视的明明白白童叟无欺
對一般港男乘客 通常皮笑肉不笑 驚死要溝佢咁
😂講下你嘅經歷
碰到白人就主动躺下张开双腿
@@guodallin6813可惜沒有白人會讀中文字看這視頻, 不然我相信會有白人加入戰團一起說 "他們對我也態度不好"
不止是航空公司，在整个香港都是这种感觉。你说普通话爱答不理，你说英文笑脸相迎。走过很多地方，让人感觉最拘谨最不放松的就是HK。
别去完了，破破烂烂狭小潮湿
Honorable to Hongkong People Personality Idiocy + Cocky + Arrogance + Bossy + Bullies + Rude
不論乘客懂不懂英文，空姐都要盡能力協助、或幫忙解決問題、或解釋，怎樣都不可有歧視乘客的心態，更可況係自己中國人，妳做得這個行業（服務性行業）就要應有的態度對待客人，否則妳根本不適宜做這行，今次國泰做得啱。
咪係，唔通一個啞既人上機，永遠都講唔出個字，就永遠得唔到樣野？！正常人都唔會咁，仲做空服。
乜你唔知惡晒航空好多員工都是仇中，否認自己係中國人，認為蠅國係佢哋祖家，呢班異類，返工搞政治玩針對，早就應該摺咗，特衰正苦仲要出錢幫佢哋！
🤣🤣🤣🤣🤣笑死我，又來辱華! 愛國就沒有一個能當空姐嗎？
國泰做法非常正確，以儆效尤
@@user-vz3nd3vq3m 愛國個個都考國航東航度做啦，點會去低汁低標準品流複雜既因航度做😏
國泰空姐一直都有歧視問題，都唔係第一次發生呢類問題，幾年前，我亦親身目睹佢地啲員工都係禁對啲乘客，佢哋啲員工一直只願意用英文溝通，唔好話普通話或國語，係連廣東話都唔願意講，直係一間好失禮嘅航空公司
國泰空姐自己交談用廣東話，同客人交談拒絕用廣東話
我亦碰到過
你可以用d好难好生僻嘅英文去刁难佢地，据我所知佢地英文都无好到甘嘅程度。😁
Snobbish and discriminatory is not the same as racism though. Just saying.
只說英文我覺得沒有問題，她們會說的水平就限於小學生，跟他們說blanket,water,orange juice please .thank you就可以了。明知客人需要還為難乘客這個態度問題就大大不可要。
空姐之所以歧視英語不好的乘客，背後大環境是驕傲的香港人對南亞、東南亞、中國大陸人幾十年從未掩飾過的歧視。
所以，企業教不好員工，因為企業高管、老板也是這種觀念和習慣。他們猖狂了幾十年，到現在才踢到鐵板被拿來開刀。其實只是果報來得比較晚。
其實是國泰航空公司小題大做，最多都是警告就可以了
其实这种情况普遍存在于香港的＂俯视文化＂（打从心里就有的优越感）當中；
40年前我大姐在香港买鞋👠，只是多问了一兩句就被当众辱骂！
我个人在30年前也曾在香港的街上因为不要接受随街拉客替換人民币（当时称为唱钱）而被骂为儍子！
近年和太太在美心吃点心时，只因自己带了新加坡闻名的海南鸡饭辣椒酱，那女服务员立即摆出一幅不可一世的黑臭脸，之后就不再为我们提供服务！
凡此种种，皆因他们一向以来总觉得自己香港人（大部份但不是全部）是宇宙无敌！除了西洋人和东洋人除外！有时想想，无知的人有多＂可爱＂😅😢😂
是啊 ! 那時的香港人是神啊，只是現在.........
我同意你的话，香港服务员从业人员态度恶劣，连本地人也无奈。
几十年来大比例香港人集体欺凌外乡人，尤其大陆人。
不过，我仍然要讲一句：香港人黑脸，跟很多大陆人不守规矩有关。
比方说，在人家饭店吃饭，就不应该自带食物。请问你们夫妇为什么会做出这种事呢？你叫人家怎样赚钱呢？你们不明摆着不尊重店家吗？店家当然认为“大陆人素质低”、没有好脸色啦。
@@user-uz8he3oe1k 看来你有所误解，我们仅仅只是带去 辣椒酱（不是海南鸡饭🍚喔😯），这只是用来沾向馆子里所点的餐食沾上自己喜欢的沾酱而已，並沒有外带其他任何餐馆外的食物和飲料！这不只替餐馆省下沾酱的钱，也不会因此而让餐馆少赚一分钱😅
@@帕特里克 原來如此。那也要跟店家講一聲。
不過，香港服務員惡劣是自古以來的事，據說以前顧客進店要馬上給點錢員工，否則員工就說所有的位置都已經被預定，不接待你。
真的，你去六羽茶室就能親眼看到這個奇葩“傳統”。簡直不可思議！
@@user-uz8he3oe1k 是啊！我不是大陆人华人,一生游历了不少国家,从未因这些事受过困扰😕
從中國內地到香港的航班，空姐應該講國語，這是故意的事件
这也是我想说的，在中国的领土居然嘲笑顾客说不好英语，真TM太离谱。
航空公司理應是出發地到目的地的語言都該廣播，空服員也都會挑選懂得兩地語言的(至少有幾為該懂)，國泰空服員明明懂乘客的要求卻故意裝作不懂還語帶諷刺實屬不該，更違背職業道德，解雇只是剛好而已。
其實講乜嘢話根本唔係重點，重點係工作時間歧視同恥笑客人，仲要俾人聽到同錄音
都不用说是服务行业，就是陌生人之间会用这种方式无缘无故羞辱别人吗，这就是赤裸裸的歧视，放在任何国家都不能容忍
幾個人私底下傾偈講吓啲西客又係歧視？你有冇喺人背後講過人壞話？佢當面鬧個客就話啫
@@Barceman 機艙係佢地嘅工作地點，算公衆地方來啊，點算私底下啊！佢地落咗班，返咗宿舍，就真係啽乜都冇人理了。上更班亂啽嘢，仲要畀客聽到錄埋音，一啲專業操守都冇兼且蠢到連豬都不如……
@@hezhenqiang 我冇話佢冇問題，我只係話同歧視完全冇關係
@Barceman 1003 就係歧視。見唔少香港人會嘲笑、歧視所有英文不太好的人，未必是歧視內地人
@@pumun2011 笑吓又歧視？咪撚咁玻璃心啦，學藝不精俾人笑有幾出奇？有邊個學新語言去當地嘗試溝通冇俾人笑過？人哋袋錢落你袋咋。你幻想吓有個鬼佬用唔鹹唔淡嘅廣東話響酒樓九唔搭八問你攞塊地氈你笑唔笑啊？唔好見俾人笑嗰個係中國人你就跪喺度舐先得㗎
My family had same issues with CP Airlines, my wife was travelling with our 6 months old son, she get no help from the flight attendant, the lady even gave my wife the face when she ask for help, which never happened with other airlines.
My son stroller was damaged during the flight, we sent a formal complaint but only got an AI reply so we never used the airline again.
The problem is most flights attendants in HK are from under middle class didn't have a good education, their income is not high and HK is a very income arrogant society, to lift their social standard showing off their English is the only thing they have.
CX is the worst airline I have met.
呢兩個絕對垃圾空中服務員，什麼垃圾工會仲係度死撐，做錯就認，死不悔改
今時今日仲學人政治行頭，弱智行為😂
之前都遇過搭CX有空姐明講客是非，應該係公司風氣😬😬😬
嗰次landing，兩個空姐坐响備餐區，一埋位就開始不停呻，講啲客是非。
可能氣壓塞住空姐隻耳仔，佢哋以為自己先聽到，其實大聲到隔幾米外都聽到😅
我搭咗好耐機，都幾攰想靜下..
佢哋講啲客問題都係瑣碎事，相反空姐把聲好是非八婆，聽到會覺得好煩！
But most Hong Kong people don't really speak English that well...
@@skygar2012 Indeed most HK mid aged people can understand and communicate in English. Of course not all can speak fluently as the native or those who raised in English speaking country. A funny fact is that some younger generation has a misconception that "old people don't really understand or studied in English" ,they had assumption just by the appearance The fact is:even older generation like people who are 60+ HK uncles and aunties are those who know English well during the British Colonial peroid. Moreover they are the top one who in those days not so many people can get into college.
It's meaningless to have a superior feeling over people knowing 1 more language apart from your mother tongue. People don't show off and just keep studying.
One prefer English rather then Mandarin or vice versa doesn't mean that one language is better then the other. Indeed language studying is only useful and meaningful if one can translate and use that knowledge to fully communicate with different people！
@@kazewendy12 What I am trying to say is why they even bother to look down on people when they are not really so capable in doing something..
@@skygar2012 It's not a language proficiency issue.
I once encountered that Cathay Pacific flight attendants used Cantonese to talk to each other, but refused to use Cantonese when talking to guests (including Hong Kong people)
@@kazewendy12 : Er... a lot of the last generation of hk cantonese, could speak cantonese. You know ? And cantonese, fuijian, and pu-tong-hua is not the same thing. I know that, the internet is like the next trendy thing.. but most hans chinese readers can read and write, and they often complain about that as well... and let these kind of netizens fight to their deaths. (Of course, if you could read the characters.. then you know exactly what they are doing. Everybody can edit and filter a piece of news.... to soothe their own region's psyche... which is what they do !)..... Have done. Always. Every time.
這家客艙風氣，一直以來都是這樣啊，我20多年前就領教過了
雖然解僱了3名空姐，但 國泰航空 的歧視應該遠不止這3人。
只要有選擇，建議不要乘搭 國泰。
應該要求所有空服員必須會説中文 ！
明明只係服務行業，明明係要靠D客吃飯都可以咁高人一等，笑得咁開心？唔通佢哋個個都只係嚟體驗生活，轉頭翻屋企個個都有一大個江山等佢哋去繼承～？🤔
國泰正確炒咗班空姐，無論語言國家人種膚色都唔應該被歧視，這三位小姐應該再受教育不知所謂。😡😡
那尊貴的乘客先操英語要carpet，空務自然用英語應對解釋，何歧視之有!
@@YueHuo-wk4no 咁你嘅意思就係唔識英文嘅人被歧視係理所當然？咁講廣東話都被區別對待你又點講？
应该送去再教育营
@@YueHuo-wk4no 你都好戇居吓😂😂😂
@@sloanjerry2733 直送美利坚人体实验室，全程讲英文。
我記得劉德華有句廣告“今時今日，甘樣嗰服務态度系唔得嘠！”
但我真的沒有想到我在2018年的香港轉機時，都會遇到這樣的空乘。
翻悉尼之後還是感覺氣頂，寫一個封中文信投訴，用私人郵箱發去，但根本沒有回复！
之後我就用英文寫，用我醫學院的郵箱，加上我在大學工作的Title，很快就收到道歉。
但是，渠地甘樣的嘀道歉話，邊個信？
后面两个指控，有证据吗？
在这裹很高興看到大多數人包括香港人都認同事件是空服方面做錯. 証明(至少在这裹)理性看待事情的還是大多數人
我係香港日日都好理性睇中國人
@@Cp_Lam 請問幾時建國 😂
元朗國要唔要去
很多HK不满的，比如它们航空工会，发公告了
1，对开除员工表示不满。2，严查乘客录音。
@@jackzy7223 那個工會擺明就是顛倒是非。英國人統治期間 那有什麼立法會 和工會這些東西。臨走前才放這些地雷 那一百多年那有，什麼香港人權
Such discrimination against own people instead of foreigners is utmost bizarre and ridiculous.
HK ppl , just like Taiwanese, don't consider themselves to be Chinese.
歧视外国人也是错的，天气冷，应该问要不要毛毯，到了饭点应该问要不要餐食，这个是基本服务，大英帝国教的服务难道就是取笑人家英语不好就不该保暖吗？我相信肯定也不是的
Disgraceful to be honest.
她們不止歧視本國人，還歧視本地人。
曾經碰到，國泰空服互相交談用廣東話，同乘客（包括香港人）交談拒絕用廣東話
I think some Chinese are notorious for kowtowing to foreigners and completely against their own people. It’s bizarre and completely shameful .
Around ten yrs ago i had this kinda experience. It happened to my family. When we were flying to Taiwan, my mum was mistreated just because she spoke " Cantonese". Yes, you heard it right. It is their mother tongue!!!
My sis was sitting between my mum and me. The bitxh who served me could speak Cantonese (I knew as i overheard what she said with other passengers) came to me asking what i would like to drink for lunch in English and i answered her in English as it is a good manner to answer in her language if u get asked in that language and you know it, right? Well, to be precise, i kinda look like a mixed so i didn't give it a thought as to whether she thought i was an English native speaker, anyway. The second time she came to me, I told her that i could speak Cantonese that she could speak to me in Cantonese. From the sideway glance, i could tell that she looked annoyed and deflated when she went to the passanger sitting behind me.
Later when she was asking my mum the same question, she still spoke English. (The bixch knew that she could speak Cantonese as she had been talking to other passengers sitting nearby in Cantonese and the bitxh was next to them). My mum kept telling her what she wanted several times in Cantonese, she kept asking my mum in English and pretended that she didn't understand what my mum said. I immediately told the bitxh in English that she could speak Cantonese to my mum and she acted like she didn't know the fact. She really pissed me off and i immediately stood up and got confronted with her in English. She was scared I could tell and immediately walked away. Then they sent someone else to serve me later and i didn't give up. Yes, I kept saying sarcastic remarks when i was talking to my family about the bitxh (like narrow-minded 井底蛙 and ignorant 無知) to let the new attendant know as i knew that she would tell the bitxh later. The most pathetic thing was that a local man sitting somewhere behind me didn't know anything but started judging me saying that i was being fussy and bullying that bitxh. He kept judging me and challenged me with his limited English even though he knew that i could speak Cantonese🤦♀🤦♀. Luckily two passengers explained to him in Cantonese saying that it was the bitxh who started it first and eventually the man shut up. A foreigner sitting nearby also felt so sorry about what happened to me and my family and he later also asked another flight attendant if her colleagues could speak Cantonese. 😆😆😆
When i got off the plane, the bitxh and her colleagues said " 就係呢個呀 meaning there she is" while i was walking past her. I fought back saying to her in Cantonese as if i was talking to myself " How classy you think you are !! Just a flight attendant. A form 5 graduate can do this job. Polish your English and check who you are talking to before trying to show off!". My sis said she kept staring at my back🤣 🤣
All i wanna say is that they deserve what they have now (Pay being cut and lost their job because of Covid19 )!! I was not being mean or what. I mean i could have make a complaint to their company but i didn't as they didn't worth my time, paper, stamp, envelop or ink!!!
If any in-service local flight attendants of Cathy Pacific happen to see my post here, pls think twice about what i am saying here: No one has ever forced you to enter this industry before you joined. U knew how much you were gonna get when you signed the contract. Don't complain about the wage. Quit if the pay is so low that you can't accept. AND, STOP FANCY THAT YOU ARE MORE CLASSY THAN OTHERS!! BE REALISTIC!!
To the management people of Cathy Pacific: please re-evaluate the terms with your employees in term of wages. Be fair to them as they are helping you guys to make money.
Cathay Pacific flight attendants not only discriminate against passengers who speak Mandarin, but also discriminate against all passengers who don't speak English.
@@amandagrant4331 EXACTLY
@@amandagrant4331 This behavior is very excessive
你很棒。我要是碰到也會罵她。讓她道歉，並且投訴她，最好讓她丟掉工作。如果不行的話，就罵她，讓她聽到。
@@amandagrant4331 很想试试看，一个白人故意在国泰飞机上面只说普通话，空姐会怎么反应😅
It is an unacceptable behavior. I am glad that justice prevails. The last thing the world needs is discrimination, please treat others with the way that you would like to be treated.
經過疫情，仲未學識珍惜份工
可能係新入職又或者明知公司缺人奈佢哋唔何。亦可能喺佢哋心目中覺得自己年輕貌美有學識唔志在呢
以後直接改名叫做Carpet Pacific算了
就问一个问题，如果当时在内地上空出现紧急情况，国泰航空的空服是打算用英语来指引旅客吗？
It looks like I'm not the only one. I took their flight around 15 years ago from Shanghai to the USA. At that time, my English was very shabby. A female flight attendant asked me to put something in the cabinet, I guess. Because I didn't get it, she seriously gave me a look. I was pissed, being a service worker and in a flight from Shanghai, how could u expect everyone knows English and be so fxxk rude?! And she should speak Madarin since it was a flight from Shanghai. I didn't recall this incident until I saw this news. It seems not those three attendants' issue; it is the whole company's culture. If they want to treat people based on their language, that's the discrimination, and it doesn't deserve to survive in this market. Also I saw their union's notice later, lmao, I can guarantee u they did not change!!!!!
笑人已經唔啱，聽佢地嘅英文對話都唔見得佢地英文好好、好標準！仲好意思笑人！
又唔係對住客講，😢真慘
@@JosephLee79 要自己醒水
@@JosephLee79 問題係本身擺明玩嘢！
空姐講都係港式英文 blan -cat ?進修下先、冇資格笑人
@Johnny Ng 😂
真心唔撚明白，呢次真係空姐歧視問題，唔撚明白點解還有人死撐😢
同行咪撐囉,果堆賤種冇得救
The three were obviously on the wrong job. Shame on the them!
这事情发生在国泰航空一点也不奇怪 坐过他们飞机的人多少都有点感悟 这好像是他们的企业文化 所以我从来不坐他们飞机 我的一个朋友坐过后来被恶心到了就再也不选择国泰了😂
空姐之所以歧视英语不好的乘客，背后大环境是骄傲的香港人对南亚、东南亚、中国大陆人几十年从未掩饰过的歧视。
所以，企业教不好员工，因为企业高管、老板也是这种观念和习惯。他们猖狂了几十年，到现在才踢到铁板被拿来开刀。其实只是果报来得比较晚。
我多年前坐过一次国泰，也亲眼见过空服对只会说普通话的乘客显露不耐烦，之后便选择不再搭乘国泰
在任何服務行業裡，服務員理應以適合或客人所懂的語言來提供服務，為何只強迫全機乘客只可用英語？？
係唔好的職場文化, 好多空姐嫌乘客要求多, 佢地唔想做咁多嘢所以扮唔識普通話為難乘客, 航空公司又一直縱容.....
乜嘢語言唔重要，客人英文唔好，都可以盡量幫人，呢單野個重點係歧視同恥笑個客而俾人周到，老實講，著住件制服，就謹言慎行啦，放工之後想點笑咪點笑囉，依家影響CX聲譽，炒係唯一選擇喇
只因該乘客是大陸人, 亦側面反影2019的港獨依然存在
@@poonkw410 佢有幫佢喎，不過on9返緊工，喺客面前講是非，俾人聽到姐
@@fabulousdreamer154 無錯，放工換返便服，點笑都冇人理，依家只可以話三個前空姐自己On 9
Very good!!
我去过香港一次，愉快和不愉快各有一次，我和朋友去商场给他女朋友买项链，遭过售货小哥白眼，可能是我朋友比较犹豫看了好几款，小哥挺不耐烦的，不过当时也没在乎，我们本来就是厂里上班的没啥钱。另一件让我觉得很赞的事是：我们是自由行，快到晚上的时候找不到旅馆，就打车去了偏离市区的地方然后我们一边玩一边找，走累了也没找着，路边一个看起来像厂房一样的门卫厅有个阿姨，我就上前问阿姨哪里有住宿，阿姨的热心和热情确实让我感动，帮我们叫的士然后嘱咐司机走那条路那个巷，真的很热心。至今有人问我香港怎么样我都说那边的人很热心。真心希望两边好，人分贫富，无贵贱，心胸要宽阔。
Expensive ticket with low quality of staff training.
贊成👍
Agree, but the ticket of the person complaining was free, courtesy of the Hong Kong Government/ tax payers.
@@felixtang2574 So what! 坐在机倉中就是顧客，無論頭等或經濟位或免費或用積分換的。REMEMBER Service! Service! Service! No matter which field you're working at. Otherwise quit the job if u don't like to serve people.
Never ever fly CP
CP should close down for good
Then why mainland Chinese people take this airline?
有些空姐專門欺負老人家，不是每個老人家/乘客都會講英文，有些人還是第一次登機。空姐職責是幫乘客服務乘客而不是恥笑他們，這是人格問題。日本人就算不會其他語言，也盡力的帶外國人去地鐵站幫助遊客、而不會恥笑人。
but the japs had instigated the nanjing massacre and forced a lot of women to be comfort women
日本人这点确实值得表扬。服务业搞的跟养了个爹，思想是错误的
這不是語言能力問題。
曾經碰到，國泰空服互相交談用廣東話，同乘客（包括香港人）交談拒絕用廣東話
@@amandagrant4331 就算不明白也要尽力帮助客人啊。
@@amandagrant4331这么离谱😅
如果只係一時氣憤講幾句，人哋都錄唔到你音啦。
就係你黃到入骨，上晒腦，當班客人係仇人，又無得罪你，根本係歧視，仇恨中毒，
而家炒咗咪仲好，唔洗日日對住咁憎嘅人，又可以大大聲講，講足7日24個鐘。
It is a miracle that Cathay Pacific can survive.
I have never heard anyone praise Cathay Pacific, but complaints about it are endless (no matter where the passengers come from).
Even some bankrupt airlines have a much better reputation than Cathay Pacific.
It is hard to understand that the Hong Kong government has subsidized this company many times.
執咗佢啦，養埋啲垃圾
So ture
👍👍👍
Such discrimination is definitely not tolerable, even in US. The flight attendants in this case should be fired.
Not even in the UK, so unprofessional behaviour, unbelievable.
Right away!
@Chuan Liu It was a joke, albeit a bad joke that touched a raw nerve of some Chinese passengers harboring the inferiority complex when it comes to the English language.
@@terryanderson5148 Your remarks once again show that you guys feel nothing wrong about the inappropriate attitudes by these three cabin crews. I just wonder how your sense of superiority actually comes from. Joke? Was it funny?
@@VincentLui-kt7dw Beauty is in the eyes of the beholder. Yes it was - albeit in bad taste - consider the circumstances and the people they were dealing with. Then everyone piled on it and politicized it. These air stewardesses are better off working for some other airlines in my opinion. English indeed an international language, not Chinese unless your head is born inside your rear end.
國泰空服對待“不講英語”的乘客，通常有兩種惡劣的做法：
(1)假裝聽不懂。
(2)點頭了但是不服務。比如你要一杯水，空服點頭了，但她永遠也不會跟你拿過來，無論你催促多少次。
做过一次国泰的航班，感觉和其他航空公司的空姐态度差距很大…让她收一下垃圾好像听不到，这种服务态度差已经是我能接受的极限了，没想到居然还在工作时间议论乘客……实在不喜欢可以不飞大陆的行程啊，既然飞了职业操守要有吧😂
係外國生活幾十年，去過唔少國家，香港機場服務係最差之一，分分鐘俾你覺得歧視係周圍發生。
另人想已巴士事件
人與人之間的矛盾 表現得 淋漓盡致
只會不斷發生而不會減少 ，祝福大家 🙏
Wow unbelievable! Shame on you !
沒有服務的精神就不要去當空姐😡😡😡
這種服務態度簡直是嚴重影衰國泰航空公司，解僱他們真是正確的做法，如果旅客不喜歡乘坐國泰航空的話這班空中服務員就真係自食其果！尊重別人就是一種美德
其实不只是国泰，香港服务行业都很有问题。去过一次香港，用普通话服务员装听不懂，也听不懂广东话，各种翻白眼。
@@zilongli9070 那記得不要再來囉 🤣😂
@@chlam6311 你有什么资格叫人家不要去啊，你以为香港是你的啊？
@@mendongwu 對，這言論令人討厭
@@zilongli9070 希望你有機會再來香港，不會再有這樣不開心的經歷。其實每個地方都有一些敗類，同樣，每個地方都有好人，我們歡迎你再來香港😃
No problem, they can choose to teach English : B for blanket, C for carpet, F for fired.
In China you speak Chinese, Mandarin to be exact!
🤣
你們做國泰的時候試過嗎？我本人坐過不下10家以上中內外航空，但是：
1、在配餐是工作，聊天閒聊是禁止的，多大聲才能被偷錄？
2、國泰在旅行團多的航班上發餐是扔！
國泰航空應該是我搭乘過的最差的airline。
其實服務業很難盡善盡美，但如果要排序，國泰航空就是墊底。
就像这样直接辞退，不用上纲上线，也不管这些人处于什么心态，什么价值观，只从职业道德出发来办，以后遇到类似情况即按此办理，直到完全换完，改变这个企业的文化为止。
好明顯，空姐不是說笑，是取笑乘客的英語，以及認為廣東話才是人說的話。抵炒！
这位空姐可耻在明明知道乘客的需求，却故意刁难，难道就是乘客不会英语说“毛毯”吗？这种素质和道德的人怎么能飞上天的！
係鬼。你講粵語一樣唔會得到佢哋對待鬼佬嘅服務
關乜廣東話事，個重點係佢明知人地要乜但冇比到⋯
正確，普通話是官話嘛，一般的人又怎可亂說。 試試姐姐用印尼話投訴，看看有沒人理你。
@@MMM-ku3jh 識聽廣東話既投訴者仲睇到起飛後有老人立刻解開安全帶，欲小孩去洗手間，飛雞只用粵語廣播「安全信號燈還未熄滅，請回到座位」，之後聽到條肇事飛雞向同事指佢地唔識人話
成都飛香港, 居然沒有普通話廣播？乘務員不說普通話, 這是高層管理立心不良的心態問題。人家洋大人的航空公司飛往中國的航線，都會有普通話廣播, 會有會普通話的乘務員。
the most embarassing thing about this are the people laughing in the background
嗰三位空姐, 行為低劣 卑鄙無恥下流, 一定要嚴懲處罰距地, 以後任何航空公司都永不錄用, 以儆效尤, 同埋杯葛 國泰以後唔座國泰 😡
轉行都得，咁玩法，做雞咪可以選擇客，唔識英文不接受服務，真係（性）服務業先驅者。😅
講得冇錯啊，又要做雞又要拎貞節牌坊揀客，揀得嚟都冇客。
因為呢隻雞係插落去會叫口號 時代垃圾 缺一不可😂
其實做雞都未必可以揀客
@@poonkw410 做雞揀客唔係唔得，不過口要擇食可以頂幾耐，如果手足合作練好英文嘅話，又褲袋多，應該唔愁客😂
@@nickycheung9913 唔駛討論太多，即係風流雞囉。開講有話打風流工、踢風流波，賺錢買花戴，佢就做風流雞，揀雞蟲啄🐓🐛
其實由揀人到training 都有問題，但你用咁低人工想請啲乜野人，咪就係呢啲囉..係咁cheap 架啦，公司cheap啲人咪cheap囉..所以如果差唔多價錢真係會揀撘其他航空公司..新加坡航空，長榮，JAL果啲由空姐到服務真係質素唔同.
第一次聽機師都要呃鐘，前線人工的確低咗好多
CX價錢貴啲添
9千1想要啲咩質素？
對d cheap人，態度係要cheap d
This is normal. Few years back I was on a flight from KL to HK same issue. Their flight attendants give me the feeling is arrogant and not friendly.
我說一個從成都飛往HK的航班卻不能普通話來尋求服務是不是太過分了
記得有一年多倫多飛香港，個空姐叫乘客”Close“ the light... on9
CP needs to ramp up on staff training, the actions of these 3 flight attendants clearly show there is a lack of professionalism that simply cannot be tolerated in the flight industry.
It has little to do with training, their behavior simply reflects their culture.
Flight industry😂😂😂 你都係講返中文啦啦
扮鬼作高级。
Salary 9100hkd per month, shortage of crew, flights are always full. Don’t you think this is all started from the company’s management itself? Happy crew equals happy passengers
@@Mr5Winston yes you're right, but if they were professional enough, they would respect their job and would never have done this. What has happened is shameful to the people of HK, shameful to the airline company, and shameful to the profession itself… I'm certain this kind of behaviour is not tolerated in any airline company in any country. CP did the right thing to fire them, but that is only a small step in the right direction, a lot more needs to be done.
shame on you 這些自以為是的無知空姐！
Few years ago on my Cathay flight from Singapore to Bangkok, I was sitting at the back of the cabin and stewardess sitting at the back of their jump seats were chatting loudly away among themselves. So loud a few passengers turned and looked at them in disbelief. since then I stop taking Cathay
CX is the worst airline I have met.
乜佢地有資格歧視人咩.睇清楚自己身份位置啦！
歧視冇分身份位置
酒店bellboy都可以歧視你，出術戲弄你
地方主要官員對你嘅要求不聞不問冷待漠視
兩位都在歧視你，你接受咗身份位置高的人才可以歧視身份位置的人，因此對前者會好有反應，對後者則無能為力😅
國泰航空d餐同竹篙灣隔離營的一樣，通知所有親朋戚友不要再乘搭國泰航空公司的機。
請到呢D倒米趕客嘅職員實屬不幸，如果呢D思維嘅人做醫療行業，佢哋會認為病人如果唔識講出水蛇春咁長疾病嘅英文學名名稱就無資格睇病攞藥唔奇。
唔明國泰飛內地線要找個英語服務員，應該用番當地人。