Very good product. Good to see india doing well in the electronics segment. Boat and now ptron. Lots of love and best wishes to the brand. Also whoever is reading this buy indian and promote the brand. These little steps will ensure our country moves in the right direction by empowering local manufacturing which in turn will create jobs 🇮🇳🇮🇳🇮🇳 👍😊
Thank you Avik for the encouraging words. We are committed to Make in India, make for India and drive the Indian economy. Keep supporting us in this exceptional journey of building the Brand called India 🤗
I haven't seen product under 1000rs such like this beauty you made I have gifted ptron earbuds by someone. And I can't imagine the quality and playback you providing under 1000 is so amazing 👍
@@pTronIndia it works properly with my smartphone but the audio lags in one buds when connected through my laptop. So please you can give me a solution to this problem.
@@pTronIndia sir ek question hai agar mere bassbuds me koi dikkat aayi to mai uski repairing kese krva skta hu kyoku hamare area me to koi service center nhi hai Plz help
Hi Jashan, If you find any issue with the product, then you can mail us at support@ptron.in or visit ptron.in/pages/support to register a complaint. Thank you!
Hi I bought today this product but I am having a doubt after the buds are fully charged in the charging case will after that the charging case charge will drop or be the same?? Pls reply
Hi. I am newly brought ptron TWS earbuds. I press mfb 2 seconds , it opens Google assistant . It's fine. But please let me know how can i get back from Google assistant by using this earpods?
I have just received my ptron earbuds but I have a doubt. I didn't receive any warranty card with my Amazon order if in case how will I claim the warranty further
Hi pTron, bought this buds yesterday but I'm getting connectivity problem. As I'm taking them out from case they are not pairing also when I connect them with Bluetooth there comes two available devices(pTron bassbuds plus) pls help me with this or else I will have to return them 😞
Build quality - 5 out of 5 Sound - 4.5 out of 5 I gave full to build quality because 1 time it dropped by mistake from 4th Floor to direct ground but nothing happened to it .. 👍🏻 very nice quality
Hi GAMING 99 YT, Thank you, Please note that any Physical/Liquid damages caused will void the complete product warranty. Hence this product is not applicable for warranty claim.
Hi, i have an issue, the 1st earbuds which i take from box, works fine.. where as the second one wont !! i will have to place again into the box and take it out !! so both the device works ,, kindly suggest if there is any solution !!
@@pTronIndia Hi Team, Like is said, the 2nd ear bud i take out from the box does not work, I ll have to place it again and take it out from the box, then both the earbuds would work and my product is "Zenbuds 1 ANC , 28Db "
Bought ptron bassbubds plus yesterday from amazon, the sound is great but the mic is not working. Too much disturbance is heard by the other call receiver what to do??? Cannot talk on zoom meetings with these buds
Hi I just bought from amazon 1 hour ago the buds are good only 1 problem when u put both buds in the case only the R logo turns green while the L logo does not turn green and left ear buds does not show right light while right one has red blinking light
Hi Cool_Gamer 755, Please keep the buds properly in the case. Both the earbuds should be placed in their specific slots. L should be placed in L place and R should be in right. And keep the buds properly.
Hi RAJARSHI MUKHERJEE, Yes it has warranty, Please note that any Physical/Liquid damages caused by the customer will void the complete product warranty. Hence this product is not applicable for warranty claim. Thank you!
Hi Manoj Bait, These are the steps to connect “ ptron BassBuds TWS” 1. Power ON both left & right earbuds then both will flash Blue & Red light alternatively. 2. With in-15sec both L & R earbuds will pair (match ) to each other then only one earbud will flash Blue & red light alternatively. 3. Now Turn ON the Bluetooth of your device & search "Ptron BassBuds" 5. Get it connected with your phone & both L & R earpiece will work together. You can enjoy with your music by following these steps. Thanks for reaching us.
Hi VTA SPOIDY GAMING, please follow below steps, 1. Unpair and power off both the earphones 2. Charge the earphones upto 100% 3. Power On both earbuds and wait for 10 seconds so that both will be paired together. 4. Turn on bluetooth in your device and search for available devices 5. Select ("Ptron Bassbuds") from the list and click on pair to connect... it will be connected Then try to check both are connected properly or not, if still getting same problem, Please let us know, Thank you.
warranty is given for 1 year but my doubt is that how to apply for warranty if any manufacturing defects comes in one year like charging case problem,charging problem,bluetooth connecting problem, something like that..... the online platforms like Flipkart and Amazon are only giving 1 week to replace or return.... in case if any defect is coming to be detected ... what to do.... I have ordered a pTron basspod Plus today on amazon ..... please reply to this question this is a major doubt in the customers... thank u sir
Hi ajeesh a, For while playing games mic or sound lag issue, please check your internet speed and reboot your device and also check with other devices, if still same issue, Please let us know. Thank you
Hi ajeesh a, This TWS has no gaming mode. The latency is ok as per shown from our side. Rest, it also depends upon the network or at the internet speed.
Hey...I received this product through amazon yesterday..music function is working properly..its too good and I love it.. But I don't know.. why i am not able answer on call, as other party on call is not able to hear my sound...plz help.. I have enable both media and call function in my phn..still only media function is working, not calls 😐
Hi Sonia Chawla, once check by doing troubleshoot for this. following are the steps for the troubleshoot :- 1. turn off the tws and charge 100%. 2. unpair with the connected bluetooth device. 3. restart the bluetooth device. 4. after 100% charging switch on the tws and first pair the buds. 5. then pair it with the bluetooth device again.
Hi, please follow below steps, 1. Unpair and power off both the earphones 2. Charge the earphones upto 100% 3. Power On both earbuds and wait for 10 seconds so that both will be paired together. 4. Turn on bluetooth in your device and search for available devices 5. Select ("Ptron Bassbuds plus") from the list and click on pair to connect... it will be connected Then try to check both are connected properly or not, if still getting same problem, Please let us know, Thank you.
Hello Sujata, Which light is not glowing, please check once it is getting on or not. Please long press the power button of that bud and tell us. Thank you!
I actually like these buds for the price but I would not as competitive gamer recommend this to anyone for gaming I mean like it has a 1 second sound lag for what ever action u do on ur game like shooting or enemy foot steps u will hear 1 second later n thats a lot Ptro if u have a solution for this pls tell
Hello Zyphyr, this model doesn't have the gaming mode, that's why there is some lag in the game voice.. but hope you have not face lagging issue while listening music.
I purchased this but the problem I faced is that the earbuds don't connect/pair/match with each other as it is mentioned in the user manual or here in this video. Not sure if it's a defective set but I'm bit disappointed with my first wireless earphone purchase.
Hey Abhijit, Hi, please follow below steps, 1. Unpair and power off both the earphones 2. Charge the earphones upto 100% 3. Power On both earbuds and wait for 10 seconds so that both will be paired together. 4. Turn on bluetooth in your device and search for available devices 5. Select ("Ptron Bassbuds plus") from the list and click on pair to connect... it will be connected Then try to check both are connected properly or not, if still getting same problem, Please let us know, Thank you.
@@pTronIndia I tried this already but it still doesn't get paired. After waiting for sometime to get paired, both the earbuds turns off (light stops blinking completely).
Hey Walter, Please try to connect it with other devices and check the volume, if not unpair it from connected device and connect again. It works fine. Thank you!
Hello ptron management my buds are working fine but my case is not charging only if i push the usb it displays battery % if I am not pushing then it's not charging
When i put the both tws in charging case, it doesn't start charging. But when I close the cap of charging case, then it gets charged. Please reply how to solve this issue
Hello Aaditya Rathor, If the buds are already charged then it will not indicate for charging. And please keep the buds in the case and wait for 1 minute and check that the red light is blinking or not. If the red light is blinking then it is charging.
@@pTronIndia thank u 😁 and, my earbuds seem to drain their charge way too soon. If I switch them off and not keep them in the case will the battery drain?
@@pTronIndia can I visit service centre? On your website 1 service centre is showing in my city ? Or If I registered complaint will you pick up the product or will I have to ship to your address with my money?
@@pTronIndia when i m keeping the earbuds into the charging case , when i m observing it after a few minutes they are not getting power off. By this , battery level of the earbuds is slso getting reduced.
Can you please solve my issue.. My right earbud has very low sound compared to left one.. Left earbud is sounding good and has loud sound but the right earbud's sound is very very low.. Please ptron India help me solving this issue 🙃..
Hello Hi NEZUKO, Please follow below steps, 1.Unpair and power off the earphones 2.Charge the earphones upto 100% & and Turn on bluetooth in your device and Select("Ptron Bassbuds")from the list to connect. 3.Check both are connected or not,if still getting same problem,Please let us know
my earbuds are not pairing with each other. once taken out both move to pairing mode and while searching on phone i can see them as two devices. is there a way to reset them?
Hi Akhila, please follow below steps, 1. Unpair and power off both the earphones 2. Charge the earphones upto 100% 3. Power On both earbuds and wait for 10 seconds so that both will be paired together. 4. Turn on bluetooth in your device and search for available devices 5. Select ("Ptron Bassbuds") from the list and click on pair to connect... it will be connected Then try to check both are connected properly or not, if still getting same problem, Please let us know, Thank you.
Hi, please follow below steps, 1. Unpair and power off both the earphones 2. Charge the earphones upto 100% 3. Power On both earbuds and wait for 10 seconds so that both will be paired together. 4. Turn on bluetooth in your device and search for available devices 5. Select ("Ptron Bassbuds Plus") from the list and click on pair to connect... it will be connected Then try to check both are connected properly or not, if still getting same problem, Please let us know, Thank you.
While putting both the ear buds in the case the left one is showing red light but right one is blinking both red and blue...and is getting on and off. And mys case is 100% charged too but still it's happening..
I purchased ptron ear buds on June 2021 but it was not working after 1 week it's As per ptron guidelines I had send my product ptron support team given address and attach courier receipt, invoice copy, and also mentioned other details and send it on date 2nd July 2021 as per ptron policy Product replacement will be done within 15 working days but till but after 1 month they told me that the product is not available so they will refund the money after sending bank details I have sent them till now I didn't receive my money Its already 2 month completed why ptron takes too much time to resolve an issue i was sended many mails but no response lots of people face same situation
Hello Ravinder, We regret the experience you had. Please help us with your ticket no./email ID so that we can resolve this issue for you asap. Thank you!
Hey, Arshad, Hi, please follow below steps, 1. Unpair and power off both the earphones 2. Charge the earphones upto 100% 3. Power On both earbuds and wait for 10 seconds so that both will be paired together. 4. Turn on bluetooth in your device and search for available devices 5. Select ("Ptron Bassbuds") from the list and click on pair to connect... it will be connected Then try to check both are connected properly or not, if still getting same problem, Please let us know, Thank you.
Hi VTA SPOIDY GAMING, please follow below steps, 1. Unpair and power off both the earphones 2. Charge the earphones upto 100% 3. Power On both earbuds and wait for 10 seconds so that both will be paired together. 4. Turn on bluetooth in your device and search for available devices 5. Select ("Ptron Bassbuds") from the list and click on pair to connect... it will be connected Then try to check both are connected properly or not, if still getting same problem, Please let us know, Thank you.
Hi VTA SPOIDY GAMING, please follow below steps, 1. Unpair and power off both the earphones 2. Charge the earphones upto 100% 3. Power On both earbuds and wait for 10 seconds so that both will be paired together. 4. Turn on bluetooth in your device and search for available devices 5. Select ("Ptron Bassbuds") from the list and click on pair to connect... it will be connected Then try to check both are connected properly or not, if still getting same problem, Please let us know, Thank you.
My buds are not pairing with each other they are individually connection to phone but there are not connecting to each other so either of the side is working but both the side are not working at the same time
Hello Mohmed, please follow below steps, 1. Unpair and power off both the earphones 2. Charge the earphones upto 100% 3. Power On both earbuds and wait for 10 seconds so that both will be paired together. 4. Turn on bluetooth in your device and search for available devices 5. Select ("Ptron Bassbuds Plus") from the list and click on pair to connect... it will be connected Then try to check both are connected properly or not, if still getting same problem, Please let us know, Thank you.
@@pTronIndia yes I followed the same procedure but still it is having the same problem the lights on the buds are blinking and are detecting phone's Bluetooth individually with two same names ie. Ptron bassbuds plus but are not pairing with each other.
Hey Shilpa, Apologies for the inconvenience caused. Your issue has been escalated to the relevant team and you can expect to hear from them in the next 2-3 working days.
Hi GAMING 99 YT, These are the steps to connect “ ptron BassBuds TWS” 1. Power ON both left & right earbuds then both will flash Blue & Red light alternatively. 2. With in-15sec both L & R earbuds will pair (match ) to each other then only one earbud will flash Blue & red light alternatively. 3. Now Turn ON the Bluetooth of your device & search "Ptron BassBuds Plus" 5. Get it connected with your phone & both L & R earpiece will work together. You can enjoy with your music by following these steps. Thanks for reaching us.
Gifted these today to bff.
He was HAPPY with the quality with such amazing experience with affordable price.
Thank you pTron
Hey Priyanka, Thank you for the appreciation😊 and Keep grooving to pTron signature sound.
I ordered them and came for instructions thank you so much . It was a really brief and clear explanation
Hello Manhans Rathi, Your satisfaction is our greatest concern! Thank you for shopping with us:)
Very good product. Good to see india doing well in the electronics segment. Boat and now ptron. Lots of love and best wishes to the brand. Also whoever is reading this buy indian and promote the brand. These little steps will ensure our country moves in the right direction by empowering local manufacturing which in turn will create jobs 🇮🇳🇮🇳🇮🇳 👍😊
Thank you Avik for the encouraging words. We are committed to Make in India, make for India and drive the Indian economy. Keep supporting us in this exceptional journey of building the Brand called India 🤗
my new ptron bassbuds plus .single single concted or one side only play.
I haven't seen product under 1000rs such like this beauty you made
I have gifted ptron earbuds by someone. And I can't imagine the quality and playback you providing under 1000 is so amazing 👍
Hey Tanmay, Thank you for the kind words and appreciation. Keep grooving to pTron signature sound. #BeLoudBeProud
Seeing this through my patreon Bassbuds plus
@@pTronIndia it works properly with my smartphone but the audio lags in one buds when connected through my laptop. So please you can give me a solution to this problem.
Hi Abhinav, Please try to connect it with other laptop or PC.
@@pTronIndia in other laptop it is working properly. But in mine it's not working that clearly
Hi Abhinav, please update Bluetooth driver settings.
Bhai off kaise krte h . Sirf case me rkhne se ya aur koi option h
Today i ordered my bassbuds plus after checking reviews
😍
Hey Jashan, Thank you for purchasing our product.
@@pTronIndia sir ek question hai agar mere bassbuds me koi dikkat aayi to mai uski repairing kese krva skta hu kyoku hamare area me to koi service center nhi hai
Plz help
Hi Jashan, If you find any issue with the product, then you can mail us at support@ptron.in or visit ptron.in/pages/support to register a complaint. Thank you!
Hi I bought today this product but I am having a doubt after the buds are fully charged in the charging case will after that the charging case charge will drop or be the same?? Pls reply
Charging case charging will drop as usual.
Whether two buds works individually on 2 devices?
Hello Ritika Rathod, yes
If the mobile is not connected with tws will the google assistant work . Can we connect it with mi tv
Hello sir...I just wanted to know that, can we keep the earbuds inside the case while not in use???
Hey Shagun, You can keep earbuds in case or outside when you are not using it. Thank you!
@@pTronIndia thankyou so much for clearing my doubt 😊
Hey Shagun, Customer satisfaction is always a number one priority
for us.
@@pTronIndia 😊
Can we charge earbuds while charging the case? I'm planning to buy
Hey Arpit, yes you can
Thanks for your reply
Hi. I am newly brought ptron TWS earbuds. I press mfb 2 seconds , it opens Google assistant . It's fine. But please let me know how can i get back from Google assistant by using this earpods?
You can just touch single time on the Home icon showing in your mobile display...
I have just received my ptron earbuds but I have a doubt. I didn't receive any warranty card with my Amazon order if in case how will I claim the warranty further
Hi, Please contact amazon helpline center or amazon customer care support they will help you with the warranty. Thank you!
Hi pTron, bought this buds yesterday but I'm getting connectivity problem. As I'm taking them out from case they are not pairing also when I connect them with Bluetooth there comes two available devices(pTron bassbuds plus) pls help me with this or else I will have to return them 😞
Hello AJINKYA, kindly mail us at support@ptron.in
Ptron is the best earbud brand for me
Hello KTMA, Thank you. Keep grooving to pTron signature sound.
Build quality - 5 out of 5
Sound - 4.5 out of 5
I gave full to build quality because 1 time it dropped by mistake from 4th Floor to direct ground but nothing happened to it .. 👍🏻 very nice quality
Hi GAMING 99 YT, Thank you, Please note that any Physical/Liquid damages caused will void the complete product warranty. Hence this product is not applicable for warranty claim.
Hi, i have an issue, the 1st earbuds which i take from box, works fine.. where as the second one wont !! i will have to place again into the box and take it out !! so both the device works ,, kindly suggest if there is any solution !!
Hello, Kindly help us with more details w.r.t the exact issue you're facing with the product so that we can resolve it asap. Thank you!
@@pTronIndia Hi Team, Like is said, the 2nd ear bud i take out from the box does not work, I ll have to place it again and take it out from the box, then both the earbuds would work and my product is "Zenbuds 1 ANC , 28Db "
Hello, If you are facing any issue with the product, We request you to visit ptron.in/pages/support to register a complaint. Thank you! -Team pTron
Hi... Thanks a lot for the video.. Very good info. While charging the case, should we place the earbuds too in the case..?
Hi Sridevika D, You can do either it's not a problem.
Bought ptron bassbubds plus yesterday from amazon, the sound is great but the mic is not working. Too much disturbance is heard by the other call receiver what to do??? Cannot talk on zoom meetings with these buds
Hello Udbhav, Please unpair and reconnect it, it works fine. Thank you!
I have purchased the product today and it is very awesome and worth of money
Hi Editz_IShant, We are happy to be a part of your lives! Have a great time with your new ptron gadget.
Hi I just bought from amazon 1 hour ago the buds are good only 1 problem when u put both buds in the case only the R logo turns green while the L logo does not turn green and left ear buds does not show right light while right one has red blinking light
Hi Cool_Gamer 755, Please keep the buds properly in the case. Both the earbuds should be placed in their specific slots. L should be placed in L place and R should be in right. And keep the buds properly.
@@pTronIndia didn't help
Hi Cool_Gamer 755,please contact Amazon helpline center or Amazon customer support. Thank you!
Can i charge the box while the buds are being charged in the box or would that affect the battery life?
Hi Warrior, After full charging of buds it automatically off for charging. While case has full charge remove the charging cable. Thank you!
Are they durable? If they fall from hand will they break? And id there any warranty for them
Hi RAJARSHI MUKHERJEE, Yes it has warranty, Please note that any Physical/Liquid damages caused by the customer will void the complete product warranty. Hence this product is not applicable for warranty claim. Thank you!
I purchase bassbuds plus .its work properly thanks ptron🙏
Hi Dinesh, Thank you for the appreciation😊 and Keep grooving to pTron signature sound.
I personally use this it is too good thanks ptron ❤❤
Hello SPIDER_STAR_GAMING., Thank you for the appreciation😊 and Keep grooving to pTron signature sound.
Bro how is your experience now with that ear pods plz say
Because I am going to buy them
Hello ptron may i know what is warranty of product
Hi Amaan, Kindly share the product name which you intend to purchase so that we could provide the details accordingly. Thank you!
Superb product 😍a next level sound quality in its budget
Hi Shaik Afroz, Thank you for the appreciation😊 and Keep grooving to pTron signature sound.
Hey received this product today.... Facing connectivity issues both pairs not getting connected to each other.. What should I do?
Hi Manoj Bait, These are the steps to connect “ ptron BassBuds TWS”
1. Power ON both left & right earbuds then both will flash Blue & Red light alternatively.
2. With in-15sec both L & R earbuds will pair (match ) to each other then only one earbud will flash Blue & red light alternatively.
3. Now Turn ON the Bluetooth of your device & search "Ptron BassBuds"
5. Get it connected with your phone & both L & R earpiece will work together. You can enjoy with your music by following these steps. Thanks for reaching us.
@pTron Global i am facing problem at the last stage please resolve my issue , that left one is paired but not getting any voice
Hlo I have a problem in the earphone can you help me because it is the light of the charging case is not going off
Hi Aparna Ray, This is the feature it will not stop, light keeps on blinking when you're playing songs or doing anything with the earbuds. Thank you!
Teddy bear ke liye achhe rahenge ?
hey pTron ,
my one bass bud is paired with the other one , but its not the left one is not connecting with the phone please solve my issue. 😊🙏thanks
Hi VTA SPOIDY GAMING, please follow below steps,
1. Unpair and power off both the earphones
2. Charge the earphones upto 100%
3. Power On both earbuds and wait for 10 seconds so that both will be paired together.
4. Turn on bluetooth in your device and search for available devices
5. Select ("Ptron Bassbuds") from the list and click on pair to connect... it will be connected
Then try to check both are connected properly or not, if still getting same problem, Please let us know, Thank you.
Can you tell me how to charge it bcoz when i am keeping my ear pods in case only right one charging..left one is not...
HI RSA, Please try to connect it with other devices and check. Thank you!
@@pTronIndia ohk sir welcome...
warranty is given for 1 year but my doubt is that how to apply for warranty if any manufacturing defects comes in one year like charging case problem,charging problem,bluetooth connecting problem, something like that..... the online platforms like Flipkart and Amazon are only giving 1 week to replace or return.... in case if any defect is coming to be detected ... what to do.... I have ordered a pTron basspod Plus today on amazon ..... please reply to this question this is a major doubt in the customers...
thank u sir
Hello vaishnav yt, kindly mail us support@ptron.in
Any solution for sound delay when playing games
Hi ajeesh a, For while playing games mic or sound lag issue, please check your internet speed and reboot your device and also check with other devices, if still same issue, Please let us know. Thank you
@@pTronIndia the problem still exists for games, what to do now
@@pTronIndia please help
Hi ajeesh a, This TWS has no gaming mode. The latency is ok as per shown from our side. Rest, it also depends upon the network or at the internet speed.
Hey...I received this product through amazon yesterday..music function is working properly..its too good and I love it..
But I don't know.. why i am not able answer on call, as other party on call is not able to hear my sound...plz help..
I have enable both media and call function in my phn..still only media function is working, not calls 😐
Hi Sonia Chawla, once check by doing troubleshoot for this. following are the steps for the troubleshoot :-
1. turn off the tws and charge 100%.
2. unpair with the connected bluetooth device.
3. restart the bluetooth device.
4. after 100% charging switch on the tws and first pair the buds.
5. then pair it with the bluetooth device again.
@@pTronIndia Thanks for your kind support 😊
Problem resolved !!
Hey ptron,
If pressing three seconds will switch off the earbuds, then how to pair them for the first time
Hi, Pick out the both earbuds outside from the charging case and just leave it for 3-5 seconds and both the earbuds will get pair automatically.
If both buds are on but we put one bud in charging case then other buds will of or no
Hello Vandna jain, No, the other bud will not off.
Plz tell me how to do factory reset my voice was not clear to other person when i talk him with my bassbuds plus
Hi, please follow below steps,
1. Unpair and power off both the earphones
2. Charge the earphones upto 100%
3. Power On both earbuds and wait for 10 seconds so that both will be paired together.
4. Turn on bluetooth in your device and search for available devices
5. Select ("Ptron Bassbuds plus") from the list and click on pair to connect... it will be connected
Then try to check both are connected properly or not, if still getting same problem, Please let us know, Thank you.
Hello I have one more complain when I am charging the earbuds in charging case one of the earbud is not showing red light??
Hello Sujata, Which light is not glowing, please check once it is getting on or not. Please long press the power button of that bud and tell us. Thank you!
I actually like these buds for the price but I would not as competitive gamer recommend this to anyone for gaming I mean like it has a 1 second sound lag for what ever action u do on ur game like shooting or enemy foot steps u will hear 1 second later n thats a lot Ptro if u have a solution for this pls tell
Hello Zyphyr, this model doesn't have the gaming mode, that's why there is some lag in the game voice.. but hope you have not face lagging issue while listening music.
@@pTronIndia nope no lag while listening to music if u ask me it's the best tws ear phone for its price noice job Ptron
Hello ZYPHYR, Thank you. Keep Grooving to pTron Signature Sound
The excitement
Today I got it earpods are workink but the display is not showing what should I do
Hi Sumedhain, Once pluck the charging case with the given USB cable in the packaging and charge it.
I purchased this but the problem I faced is that the earbuds don't connect/pair/match with each other as it is mentioned in the user manual or here in this video. Not sure if it's a defective set but I'm bit disappointed with my first wireless earphone purchase.
Hey Abhijit, Hi, please follow below steps,
1. Unpair and power off both the earphones
2. Charge the earphones upto 100%
3. Power On both earbuds and wait for 10 seconds so that both will be paired together.
4. Turn on bluetooth in your device and search for available devices
5. Select ("Ptron Bassbuds plus") from the list and click on pair to connect... it will be connected
Then try to check both are connected properly or not, if still getting same problem, Please let us know, Thank you.
@@pTronIndia I tried this already but it still doesn't get paired. After waiting for sometime to get paired, both the earbuds turns off (light stops blinking completely).
Hey Abhijit, Kindly email us at support@ptron.in
I want to know to in this buds have no left right effect?
Hi RAKESH RANDERI, Please let us know the exact issue so that we can resolve it asap. Thank you!
@@pTronIndia isme stereo ya mono konasa effect aata he
Hello please help sir how i off the charging case
Hi Rare, we can't power off the charging case. We can charge
the earbuds when it required. Thank you!
Can we use one earbud while charging the other in the box
Hey Ananthan, yes you can use
hey ptron my one bassbus is not charging even the red light was not permanently showing one of those pair , what could i do now?
Hi VTA SPOIDY GAMING, Please try to connect it with other USB charging cable
I just bought this earbuds 1 week ago but in right side sound is high and in left sound is low .how to fix this any help please.
Hey Walter, Please try to connect it with other devices and check the volume, if not unpair it from connected device and connect again. It works fine. Thank you!
@@pTronIndia I tried both in every device but same right side sounds more & left side less
Hey, kindly mail us at support@ptron.in or DM us
My pTron bassbuds plus earbuds isn't showing indication of right side. While it's showing of left side. What should i do.? I got it today from amazon.
Hi Amrit, please contact Amazon helpline centre. Thank you!
Bro same problem . Have you exchanged it ???
Hi, Amrit, Kindly email us at support@ptron.in
@@enigmatic8304 yup bro, i did. I took money back and bought bassbuds urban.. It works great
@@pTronIndia I didn't return it . Coz when I put it correctly in the case it started showing the red indication. It's working fine 🙂
Can it be charged with high volt charger?
Yes you can , Better use normal charger, with the cable provided in the device box.
@@pTronIndia charging number is decreasing fast for charging earbuds.
Hello ptron management my buds are working fine but my case is not charging only if i push the usb it displays battery % if I am not pushing then it's not charging
Hi Lava, We request you to visit ptron.in/pages/support to register a complaint. Thank you!
-Team pTron
I am Taking my classes online with these buds but left side voice is cracking then what to do
Hi Harsh, We request you to visit ptron.in/pages/support to register a complaint. Thank you! -Team pTron
Hello it's not connecting to the last paired device properly
Hello, we request you to visit ptron.in/pages/support to register a complaint. Thank you!
I could able to hear from only 1 ear bud. I don't to why?
Hello Devika, Please let us know the exact issue you're facing with the product so that we can resolve it asap.
എങ്ങനെ ഉണ്ട് കൊള്ളാവോ
Wonderful product but only lasted 8 days after purchase my left bud never powers up when out of the case..
Hello RAAJESH, kindly mail us at support@ptron.in
@@pTronIndia Done it long back still waiting for response..
When i put the both tws in charging case, it doesn't start charging. But when I close the cap of charging case, then it gets charged. Please reply how to solve this issue
Hello Aaditya Rathor, If the buds are already charged then it will not indicate for charging. And please keep the buds in the case and wait for 1 minute and check that the red light is blinking or not. If the red light is blinking then it is charging.
Where do I keep them if I don't want to charge them?
Hello Keerthana Sathiesh, After full charging buds will automatic stop to carry charging. Keep the earbuds in charging case.
@@pTronIndia thank u 😁 and, my earbuds seem to drain their charge way too soon. If I switch them off and not keep them in the case will the battery drain?
Hello Keerthana Sathiesh, kindly mail us at support@.in
Going to order
Can I charge the case with a 30w charger?
Hello Marketing Gurukul, Please charge it with using Micro USB charging cable provided with the box. Thank you!
@@pTronIndia but along with that cable adapter is also provided or not?
And if not , then can I charge it with 30w or 18 w adapter
Hello Marketing Gurukul, Yes you can charge, please make sure after full charging you have to remove the charging case. Thank you!
bro how is the calling
This product is not working properly now .
How can I get it repaired?
Services centre in Gorakhpur
Hi Puneet, we request you to visit ptron.in/pages/support to register a complaint. Thank you!
@@pTronIndia can I visit service centre?
On your website 1 service centre is showing in my city ?
Or
If I registered complaint will you pick up the product or will I have to ship to your address with my money?
Hi, Please visit our service center
My right earbud is fall on down its was very low volume how to increase volume
Hi Op Telugu gaming, You can control volume through connected mobile or device. Thank you!
@@pTronIndia how can I do it I don't know plz tell step by step
Am facing a problem one ear bud is nor working its connecting but no sound please help i have tried those trouble shoots but no progress
Hi Shaji Shaji, We request you to visit ptron.in/pages/support to register a complaint. Thank you! -Team pTron
I am facing sound delay in earbuds how to fix it
Hi Musiclover Ayush 🎶🎶, We request you to visit ptron.in/pages/support to register a complaint. Thank you!
My powerbank is blinking while charging and not getting charged, what to do ?
Hey Seema, kindly mail us at support@ptron.in
There is some power off issue in my earbuds , they are not getting power off
So please tell me what i have to do??
Hello Sanjay, Please let us know the exact issue you're facing with the product so that we can resolve it asap
@@pTronIndia when i m keeping the earbuds into the charging case , when i m observing it after a few minutes they are not getting power off.
By this , battery level of the earbuds is slso getting reduced.
Hello Sanjay, kindly mail us at support@ptron.in
Can you please solve my issue..
My right earbud has very low sound compared to left one..
Left earbud is sounding good and has loud sound but the right earbud's sound is very very low..
Please ptron India help me solving this issue 🙃..
Hi Rihu, Please try to connect it with other devices and check the volume
I bought this it is excellent but from the right bud the sound is coming to low
Hey BeasTCreepY, Please try to connect it with other devices and check the volume
I have connected to other devices too but same problem
Hello BeasTCreepY, kindly mail us at support@ptron.in
I ordered My earbuds 2 days ago and now sound stop coming and spring of the case is not working
Hi, From which portal you bought this product
Tha erbedes 2 side conit on one side not sound please help you
Hi, We request you to visit ptron.in/pages/support to register a complaint. Thank you! -Team pTron
Just got the bassbuds from Amazon
In good condition .
Hey AMIT GUPTA, This warms our ❤️ We are happy to be a part of your lives!
Anyone!
After I turn on my right earbud, at first it says power on and then says power off.
What should I do as I'm not able to use the right one?
Hello Hi NEZUKO, Please follow below steps,
1.Unpair and power off the earphones
2.Charge the earphones upto 100% & and Turn on bluetooth in your device and Select("Ptron Bassbuds")from the list to connect. 3.Check both are connected or not,if still getting same problem,Please let us know
@@pTronIndia thank you so much , now it's working
my earbuds are not pairing with each other. once taken out both move to pairing mode and while searching on phone i can see them as two devices. is there a way to reset them?
Hi Akhila, please follow below steps,
1. Unpair and power off both the earphones
2. Charge the earphones upto 100%
3. Power On both earbuds and wait for 10 seconds so that both will be paired together.
4. Turn on bluetooth in your device and search for available devices
5. Select ("Ptron Bassbuds") from the list and click on pair to connect... it will be connected
Then try to check both are connected properly or not, if still getting same problem, Please let us know, Thank you.
@@pTronIndia tried the same.. its not pairing. looks like 2 mono head sets are provided in box
Hey Akhil, We request you to visit ptron.in/pages/support to register a complaint. Thank you!
-Team pTron
@@pTronIndia same problem with me
I have tried all everything reset, power off but still showing two different devices in my phone's Bluetooth
Hi Akhila, Kindly email us at support@ptron.in
Only my left side of the ear buds is indicating red light while charging not the right side. HELP
Hi Md Adan, Kindly email us at support@ptron.in
After I attend the call, my voice is not audible to the caller. What to do in case of this mic issue ?
Hi Bala Pravin, For While calling mic issues, Please unpair and reconnect it, it works fine. Thank you
Noise cancelation is not working can u suggest how to activate noise cancelation?
Hello Prabhu Shankar, Please try to connect it with other devices and check. Thank you!
Left ear buds works properly and the right one is continuously saying power on and power off
Hi, please follow below steps,
1. Unpair and power off both the earphones
2. Charge the earphones upto 100%
3. Power On both earbuds and wait for 10 seconds so that both will be paired together.
4. Turn on bluetooth in your device and search for available devices
5. Select ("Ptron Bassbuds Plus") from the list and click on pair to connect... it will be connected
Then try to check both are connected properly or not, if still getting same problem, Please let us know, Thank you.
Today i bought these buds and at start they worked properly but now as the charging has gone down they are not charging back
I m not able to charge them i cleaned the points and tried diff adaptors yet.... Help before i regret buying these
Also i cannot see the red light indicators while charging
Hey Kanishka, Please let us know the exact issue you're facing with the product so that we can resolve it asap.
Sir please tell why my left earbud is blinking red light twice
Hey FIRE GAMING, Red light will come when it is charging and blue light will come when it is fully charged.
Can we adjust the volume through ptron bassbuds plus 😭😭
Hi HARI VIJAY, No, you can control volume through only connected device. Thank you!
While putting both the ear buds in the case the left one is showing red light but right one is blinking both red and blue...and is getting on and off. And mys case is 100% charged too but still it's happening..
Hi, Are you facing any issue with the product?
@@pTronIndia yes, my right ear bud is not getting charged.
We request you to visit ptron.in/pages/support to register a complaint. Thank you! -Team pTron
I purchased ptron ear buds on June 2021 but it was not working after 1 week it's
As per ptron guidelines I had send my product ptron support team given address and attach courier receipt, invoice copy, and also mentioned other details and send it on date 2nd July 2021
as per ptron policy Product replacement will be done within 15 working days but till
but after 1 month they told me that the product is not available so they will refund the money after sending bank details I have sent them till now I didn't receive my money Its already 2 month completed why ptron takes too much time to resolve an issue i was sended many mails but no response lots of people face same situation
Hello Ravinder, We regret the experience you had. Please help us with your ticket no./email ID so that we can resolve this issue for you asap. Thank you!
Warranty hai kya iske upar😅
Hi Aniket, 1-year manufacturer warranty from the date of purchase.
Hey!!! Can anyone tell me how to know whether it's case is charging or not? It don't have any battery indicator??
Hello Keshav, Once the earbuds kept inside the charging case, charging will start automatically or press on button to start the charging.
I lost buds what can I do
I cannot pair both the buds. Both are working but alternate.
Hey, Arshad, Hi, please follow below steps,
1. Unpair and power off both the earphones
2. Charge the earphones upto 100%
3. Power On both earbuds and wait for 10 seconds so that both will be paired together.
4. Turn on bluetooth in your device and search for available devices
5. Select ("Ptron Bassbuds") from the list and click on pair to connect... it will be connected
Then try to check both are connected properly or not, if still getting same problem, Please let us know, Thank you.
Actually I got defective item. Both the buds were of same ear. I noticed it later on.
Hey Arshad, Kindly email us at support@ptron.in
Charging of p tron tws which I ordered yesterday it's falling low very fast
Hi vikas Kashyap, We request you to visit ptron.in/pages/support to register a complaint. Thank you! -Team pTron
Today this product received. But my charge 80%🫤. Not charge. What is the problem. 100% charge not displayed
Hi Navins, From which portal did you ordered the product.
@@pTronIndia now ok. Firstly charge not speed,now all clear. But sound quality very poor. Voice noicing 🫤any solution this problems
Hey Navin, We request you to visit ptron.in/pages/support to register a complaint. Thank you!
my one left bassbud is paired with another but not a single sound at left bud please resolve the issue i not want to replace or refund.
Hi VTA SPOIDY GAMING, please follow below steps,
1. Unpair and power off both the earphones
2. Charge the earphones upto 100%
3. Power On both earbuds and wait for 10 seconds so that both will be paired together.
4. Turn on bluetooth in your device and search for available devices
5. Select ("Ptron Bassbuds") from the list and click on pair to connect... it will be connected
Then try to check both are connected properly or not, if still getting same problem, Please let us know, Thank you.
My left earbud is not working only right is working please make a video on it :)
Hey Noob, please mail us at support@ptron.in
Same issue to my new earbuds. How to fix please
Hi when I removed my earbud is showing blue and again red and if I want to use one earbud then what to do
Hello Palavi, Just keep one earbud inside into the charging case
can we keep it in charging case if we not use it
Hello Palavi, Yes, you can keep it in charging case if not using!
ptron , i wonder why not u are replying 🤔, i have issue with right bass connectivity , that right one is not power off and on, please solve my issue ,
Hi VTA SPOIDY GAMING, please follow below steps,
1. Unpair and power off both the earphones
2. Charge the earphones upto 100%
3. Power On both earbuds and wait for 10 seconds so that both will be paired together.
4. Turn on bluetooth in your device and search for available devices
5. Select ("Ptron Bassbuds") from the list and click on pair to connect... it will be connected
Then try to check both are connected properly or not, if still getting same problem, Please let us know, Thank you.
How start mono buds only
Hello Vandna jain, Just remove one bud from the charging case.
How can raise the volume
Hello Kalaisevi, you can raise the volume through connected device only.
@@pTronIndia THX pTron global bluetooth.
Good product I give 5 out of 5
Hello Kalaiselvi Nagaraj, Your satisfaction is our greatest concern! Thank you for shopping with us:)
How to increase and decrease the volume???
Hi SHWETA KOLI, You can control volume through connected device. Thank you!
My buds are not pairing with each other they are individually connection to phone but there are not connecting to each other so either of the side is working but both the side are not working at the same time
Hello Mohmed, please follow below steps,
1. Unpair and power off both the earphones
2. Charge the earphones upto 100%
3. Power On both earbuds and wait for 10 seconds so that both will be paired together.
4. Turn on bluetooth in your device and search for available devices
5. Select ("Ptron Bassbuds Plus") from the list and click on pair to connect... it will be connected
Then try to check both are connected properly or not, if still getting same problem, Please let us know, Thank you.
@@pTronIndia yes I followed the same procedure but still it is having the same problem the lights on the buds are blinking and are detecting phone's Bluetooth individually with two same names ie. Ptron bassbuds plus but are not pairing with each other.
Hello Mohmed, Please try to connect it with other devices and check.
How to tracking order on ptorn side
Hey Shilpa, please share us with your order ID so that we can assist you further. Thank you!
Hey Shilpa, Apologies for the inconvenience caused. Your issue
has been escalated to the relevant team and you can expect to hear from them in the next 2-3 working days.
@@pTronIndia so tell me product delivery date
Hey Shilpa, we will update you within the given time line. Thank you!
I cannot use both earbuds together pls help
Hey Devesh, Please let us know the exact issue you're facing with the product so that we can resolve it asap.
My left bassbuds not working help me
Hello W-ings UP FF, kindly mail us at support@ptron.in
Mine is not connecting to each other . Please help 🙂
Hi GAMING 99 YT, These are the steps to connect “ ptron BassBuds TWS”
1. Power ON both left & right earbuds then both will flash Blue & Red light alternatively.
2. With in-15sec both L & R earbuds will pair (match ) to each other then only one earbud will flash Blue & red light alternatively.
3. Now Turn ON the Bluetooth of your device & search "Ptron BassBuds Plus"
5. Get it connected with your phone & both L & R earpiece will work together. You can enjoy with your music by following these steps. Thanks for reaching us.