Assessing the Quality of TB Services in Nigeria: Results from a Mystery Client Survey

SHOPS Plus shared key findings from two phases of a mystery client survey, conducted in 2019 and 2021, which assessed the quality of TB services in Nigeria. Representatives from the program, and research teams, discussed the study’s implications for private sector programming in TB and the utility of a mystery client survey.
Nigeria’s large private health sector represents an underused resource for combating TB. To examine the quality of private sector contributions to TB detection and treatment, SHOPS Plus evaluated the adherence to national standards. The evaluation looked at the management of TB cases and sputum samples by staff in private facilities trained by the project including clinics, laboratories, pharmacies, and drug shops.
This webinar shared how health providers maintained the same level of quality of care that they had prior to the COVID-19 pandemic and what improvements were made in TB detection and treatment from 2019 to 2021.
Moderator
William Wells, Senior TB Technical Advisor, USAID
Presenters
Bolanle Olusola-Faleye, Nigeria TB Technical Director, SHOPS Plus, Abt Associates
Lauren Rosapep, Research, Monitoring, and Evaluation Lead, SHOPS Plus, Abt Associates
Mariose Amarikwa, Managing Consultant, Qualiquant Services Limited
Panelist
Dr. Madhukar Pai, Associate Director, McGill International TB Centre
Remarks
Guy Stallworthy, Global Lead for Private Provider Engagement, Bill & Melinda Gates Foundation