talking to your client goes a long way towards knowing what they expect. But sooooooooo many realtors, my wife and mom are one, want to hide things from clients just to sale a home. if you want a good report to not”kill the deal”, then provide better homes, or at least homes that are priced right. I am also a GC/home flipper, i try to explain everything in lamens terms to clients. However…somethings that may not be big deall to me, may be an act of divine power to repair for the client, this is where communication comes in to play.
I can understand the agents being upset with some inspection companies. As inspectors get a call from clients and they mention their agent and we are like, oh no. The agents who say things like, isn't this 3 foot tall flower bed built against the wood siding just gorgeous. We all have to work at client expectations. Alot of realtors in my area love a certain local inspector because he's usually about 45 minutes and a 10 page report. When I started in this area, I actually had realtors refuse me because I took 3 hours. I think if we all meet in the middle and understand expectations we can all get better.
Good valid points. However, I would add understanding and setting proper buyer expectations. Buyer's expectations should be understood before the offer is made and expectations adjusted to reality as needed. I've see more deals go south or get ugly due to the expectation of a home's condition versus the reality. Remodeled Homes (aka, fix-in-flip lipstick on a pig homes) and new construction are two primary classes of homes where a buyer is often disappointed w.r.t. to their expectations. It's hard to "fix" that disappointment emotion. Additionally, over stated over represented homes fall into this category as well. I had one case that stood out, where the listing agent represented the home as "better than new". Although the house was in exceptional condition and a small list of minor repair/maintenance issues, the buyer who paid more than asking price (not in the seller market of today) insisted the seller make the home "perfect" and better than new as advertised. Conversely, issue laden dumps literal "it made be more cost-effective to raze" home inspections and purchases go through without a problem because the buyer's expectation were in sync with the home's condition. Bottom line, start with understanding the buyer's expectations. Inspectors can do this prior to the inspection or review and present the home's facts with that that expectation in mind. Realtors can do the same before an offer is made. It doesn't matter what you sell or service you provide, if the customer's expectations result in disappointment the result usual isn't good.
if your car was being worked on would you stand there and ask endless questions or let him fix then explain????? get real the home inspector is there to do a LEGALLY BINDING inspection...he needs to do his job, not hurried or sidetracked!
talking to your client goes a long way towards knowing what they expect. But sooooooooo many realtors, my wife and mom are one, want to hide things from clients just to sale a home. if you want a good report to not”kill the deal”, then provide better homes, or at least homes that are priced right. I am also a GC/home flipper, i try to explain everything in lamens terms to clients. However…somethings that may not be big deall to me, may be an act of divine power to repair for the client, this is where communication comes in to play.
I can understand the agents being upset with some inspection companies. As inspectors get a call from clients and they mention their agent and we are like, oh no. The agents who say things like, isn't this 3 foot tall flower bed built against the wood siding just gorgeous. We all have to work at client expectations. Alot of realtors in my area love a certain local inspector because he's usually about 45 minutes and a 10 page report. When I started in this area, I actually had realtors refuse me because I took 3 hours. I think if we all meet in the middle and understand expectations we can all get better.
Good valid points. However, I would add understanding and setting proper buyer expectations. Buyer's expectations should be understood before the offer is made and expectations adjusted to reality as needed. I've see more deals go south or get ugly due to the expectation of a home's condition versus the reality. Remodeled Homes (aka, fix-in-flip lipstick on a pig homes) and new construction are two primary classes of homes where a buyer is often disappointed w.r.t. to their expectations. It's hard to "fix" that disappointment emotion. Additionally, over stated over represented homes fall into this category as well. I had one case that stood out, where the listing agent represented the home as "better than new". Although the house was in exceptional condition and a small list of minor repair/maintenance issues, the buyer who paid more than asking price (not in the seller market of today) insisted the seller make the home "perfect" and better than new as advertised.
Conversely, issue laden dumps literal "it made be more cost-effective to raze" home inspections and purchases go through without a problem because the buyer's expectation were in sync with the home's condition.
Bottom line, start with understanding the buyer's expectations. Inspectors can do this prior to the inspection or review and present the home's facts with that that expectation in mind. Realtors can do the same before an offer is made.
It doesn't matter what you sell or service you provide, if the customer's expectations result in disappointment the result usual isn't good.
Great advice, Jon, thank you!
if your car was being worked on would you stand there and ask endless questions or let him fix then explain????? get real the home inspector is there to do a LEGALLY BINDING inspection...he needs to do his job, not hurried or sidetracked!
We have a few agents we never like to work with too! some agents get way to involved in the inspection or want to debate the inspector