Hi @qdjoks! Thank you for reaching out. We understand that aligning the driving pins with the ice cream maker can feel like a tricky task at first. Don't worry, you're not alone in this! The pins are designed to automatically return to their original position when the machine stops, and with a bit of patience and practice, you'll soon find the sweet spot for alignment. As for the swivel arm, a gentle yet firm push at the back should do the trick to close it. We're confident that you'll soon be whipping up delicious ice cream with ease. Hope the above information helps!
Hi @qdjoks , in that case, may I trouble you to bring your MUM5 to our Customer Care Centre to check? We are located at 38C Jalan Pemimpin, #01-01, Singapore 577180. Open from Mon - Fri, 8.30am - 5.30pm (Closed on Sat, Sun and PH).
This accessory is not working properly for me. I did everything according to the instructions, but the red light starts flashing. Sometimes it works though, without doing anything differently. All other accessories work fine with the MUM5.
How I am supposed to align the driving pins. They are very hard to move.
This is a horrible designed accessory. It is always a struggle to swivel the arm down and have the pins and lugs connected.
Hi @qdjoks! Thank you for reaching out. We understand that aligning the driving pins with the ice cream maker can feel like a tricky task at first. Don't worry, you're not alone in this! The pins are designed to automatically return to their original position when the machine stops, and with a bit of patience and practice, you'll soon find the sweet spot for alignment.
As for the swivel arm, a gentle yet firm push at the back should do the trick to close it.
We're confident that you'll soon be whipping up delicious ice cream with ease. Hope the above information helps!
@@BoschHomeSGOfficial in my MUM 5 pins are not getting back to starting position.
Hi @qdjoks , in that case, may I trouble you to bring your MUM5 to our Customer Care Centre to check? We are located at 38C Jalan Pemimpin, #01-01, Singapore 577180.
Open from Mon - Fri, 8.30am - 5.30pm (Closed on Sat, Sun and PH).
This accessory is not working properly for me. I did everything according to the instructions, but the red light starts flashing. Sometimes it works though, without doing anything differently. All other accessories work fine with the MUM5.
Recipe for ice cream?
There are some recipes in the booklet.
Today I've made raspberry ice-cream.