Walmart caught restocking used broken toys and other unethical business practices (shame)
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- Опубліковано 5 чер 2015
- At 8:40, it seems to me that kids are losing their cars in Walmart and they are re-packaging them and selling lost used toys.
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Ahhh the power of free speech at it's finest right here! Hey Mark, I had to chime in on this one. I have dealt with Walmart at many levels, as a consumer, a product developer and outside vendor. As a product developer I once had a manager tell me "We'are Walmart, we can put a turd on the shelf and it would sell". That about sums up the level of cockiness you will find at management level.
As with all retailers they have proper procedures in place for returns. This could be another case of the right hand not knowing what the left hand is doing. All this said, I'm sure the folks over at Mattel would not want their product represented on the pegs in this manner let alone for the most popular Hot Wheels collector on UA-cam to have this experience and bring world wide attention to the matter.
I no longer do business with Walmart however I do shop there and any problems I have go straight to the store manager . I bypasse customer service and department managers as they are just buffers between you and getting the problem solved. If the store manager does not comply there is always a district manager. Beyond that you could take it all the way up the chain of command to the corporate headquarters in Bentonville.
I think you were more than gracious in the matter my friend.
There is problem number 1, waiting 20 mins for a manager to turn up, obviously walmart need to get more staff who care. In a strange way this botched mess has turned your cars into collectable stuff. In the end it's only a toy, and toys have no power in consumer affair issues. Kids can't complain and that's what the stores are counting on. Captain RaceGrooves America
Mark, thank you for posting this. I have had issues with both Walmarts in my area and ran into the same customer disservice with management. The person who stocks both stores will pick cars before they hit the sales flooor and sells them in the parking lot in his uniform for a huge markup. Regular and super treadure hunts and special sets never see the floor. He sold two full cases of the Fast and Furious cars for $250 per set of 8 cars. He had sold supers for $50 each when he may havr not paid for them at all or at least used his discount. Management at the store level is aware of the situation and has done nothing and I have since notified the regional management and am waiting on a reply. Its sad that this happens and is allowed to happen by a company.
Wow. And people still buy it? That's crazy. Especially if he's wearing his uniform.
Aracely Guerrero Yeah he sold all 16 sets of F&F cars. People think that's the only way to get the collectibles in our area.
I'm sorry you had this experience. But am very glad you brought it to the publics attention. This is a problem that is so easy to fix, it seems crazy they act this way.
All they had to do was mark it down,put it in the clearance section with a sticker that says "mixed/damaged stock". The customer then knows it's not 100% right, and they get to sell it ethically.
We all appreciate what you did in bringing this to our attention. I'm very sorry you had to waste your time trying to get this solved.
What a shame! I've seen that at my local Walmarts, seems to me that Walmart is greedy and wants to make every little cent they can squeeze out of the customers no matter how it's done. Thanks for sharing this video sir.
Save money live better
bobby channell ????
WalMart is lazy. They didn't caught the one who is stealing those. These stupid guards haven't trained catching stupid people as well..
It's not Walmart doing this. The people at the returns don't know the difference of a returned item from diecast cars. All the Walmarts and Target in the bay area always be returning cars by swapping the new for old and sometimes even those cheap flea market cars. Monthly I see this happening.
It's also Wal-Mart's fault. They didn't caught the one who is repackaging those
This is why I really don't like telling them about broken items in a Wal-Mart. It's a waste of time when they just put it back.
Thanks for taking the time to report the problem. Sorry they didn't take the issue/complaint seriously. Our Walmart here in Indianapolis, places a big sticker that reads "Damage/Clearance" . . . with a reduced price tag on it. This tells the consumer that something is wrong and to buy accordingly . . . no deceit. Mark I'm already a subscriber to you . . . so i just will "Like" the video and click the ads :)
Tom (F4collector)
F4collector Please only click ads that interest you. Walmart is earning money from selling used toys. It's not fair for advertisers to pay for a click when you weren't interested. It's what this video is about. Fair and honest business practices. Now if you don't mind an advertisement to play for 30 seconds, that's up to you =)
RaceGrooves 1/2 the ads I'm interested in (games/cars/movies) the other 1/2 i'm not so i "x" out ;)
F4collector Just finished watching your 2015D Matchbox unboxing, I definitely have to get that Ford GT40 and Ghe_-0 Rescue vehicle for my son, he love them. Thanks for making and posting that video :)
Tom (F4collector)
F4collector The Ghe-O is pretty cool! Happy hunting for that and the GT40. Thanks for everything =)
I can't believe I missed this video. I just saw the reference to it on Instagram. Great rant/video on the subject. You also took the words right from my mouth about her not knowing his last name. That's sad that not only do we have to watch out for other collectors doing this, now we have to watch the stores for doing it.
Derek Morey This wouldn't be a problem if people didn't steal from the stores but in this case, Walmart, or somebody associated with Walmart, or even a Mattel rep, is taking loose cars turned into Customer Service and re-packaging them and putting back out for re-sale. Thanks for watching.
+RaceGrooves just stop going to that Walmart or what ever it is
I loved your analysis of this... :) And I also loved your attitude! It is great when someone stands up for something.
Kudos to you for doing this! I hate the way they treat you when you raise a major concern and it happens at my stores also. *high five*
Walmart has failed you there Mark. Your video is totally valid. Thank you for taking the time to post. Shame for the sake of honesty they could not sort it out properly.
Our Targets marks toy packs like this as repackaged.
As long as the product is there repackage is used when packages get somewhat broken of the truck. Product still good. They repackage to sell at a lower price instead of defecting out.....
My son (who is not yet allowed to have his own YT page) is subscribed to your channel. I usually don't watch your videos personally, but your headline caught my attention. Thank you for sharing and bringing this to my attention!
TaStY0619 You're welcome and thanks!
Swapping has been a big problem in my area. What a shame. Thanks for the video, Mark. It's important for collectors to bring this sort of activity to the attention of the retailers.
Great to see a collector step up and address this issue!!! Well done race grooves
This is just ridiculous. I have seen a lot of cars like the ones you showed. Pop culture cars that were re-taped in their cards, and sometimes they dont even belong in those cards. Thank you for being the voice of the community Mr. Mark and if there is a way we can help with this, we will support you.
The commitment of this effort is hilarious and deserves a medal
Race grooves thank you very much I've been around since less than 9k I always love ur videos so thank you very much!
Will Bridge I remember you! Thanks!
+RaceGrooves have you thought of doing a acceleracers vs world race in PTDD or a down hill drag strip?! That would be cool please try it out cause those where amazing cars and series!
Mark, we have all got your back. Good form, dude. Well said. Not only heinous on the part of the consumer, but ridiculous on the part of the retailer. I hope this is an isolated incident but something tells me it isn't. Great to hear how much effort and commitment you have toward the hobby you strive to keep clean. Like I said, good form buddy. Take care, put your feet up, and know that you did some good today.
This happened to a track set in my country's store too. A person has stolen a tomb up and a horse play n the speed trap. The track was set and the cars were stolen. The tomb up's picture was left out. I didn't bother about it.
My son and I really appreciate this video! Thank you tons for posting it!
Mark Basquez You're welcome! Thanks for taking the time to write =)
I don't know how many times I've gone to Wal-Mart or Kroger and seen stolen diecast- right out of the package.
Same thing happens here. Very disturbing indeed. This issue , along with many others concerning large retail and our hobby need to be addressed. Im hoping given the popularity of your fine channel, maybe ....just maybe, the right head will turn and listen. If I can be of any assistance in any manner , please feel free. Kudos on this vid mark. 😔
Brilliant vid Mark. Power to the consumer!! Walmart need to be bought down for this, it's bad policy and shameful to Mattel and an insult to the collectors. I've not seen this in the UK at any level , thankfully.
Hey, what happened to your other channel : Tracktime and Stillplaywithtoys ?
Hi Mr Grooves, you've done the right thing by uploading this video, people have the right to know what happens in some stores, you went to the customer's service trying to help them, instead not only did they blow you off but they also tried to defraud customers again! And the embarassing almoust ridiculous thing is that they did that for a 5 dollar item. Shame on them.
One of the best videos i have seen.
I have encountered the same issue, i have found cars that have had their Real Riders taken and returned with plastic wheels. I have seen a Hot Wheels inside one of those M2 boxes, I brought it to someones attention, next time i visited the store, it was back on the pegs. THANK YOU for doing this video.
RaceGrooves thank you so much for bringing this to our attention. There are two entities at fault here, the low lives who steal the cars and the shady companies who restock this stuff. Kudos to you and I hope Wal Mart corporate offices do something about this shadiness.
Yep I have seen this with M2 Cars. The take a car that cost $5.88 and stick a Hot wheel in int. I found 2 like this @ a Walmart 2 months ago. I told the toy Associate and she told her manager. The put both back on the shelf and they are still there. Its a shame for sure. I just goes to show that consumers mean little to nothing in my opinion. Thanks for sharing the video.
That is despicable what Walmart did! Thanks for making the video Mark!
Man if I had 5 bucks for every time I seen this on a retail level,boy I'd be rich!! Funny when I hunt flea markets for vintage hot wheels the package is better on 20yr old cards and 5 packs. Good job mark someone had to say something 👍💯
James Scheer Thanks. It didn't even dawn on me that it was probably Walmart who put the cars in that package. That being said, somebody stole the other four cars to begin with and I doubt that it had anything to do with WM.
They do this crap at my Walmart too I'm glad you made this to show awareness to adults and some kids including me
Hey racegrooves, do you live in Michigan? I know that many roads can have that same name, but im pretty sure that theres a road in Michigan thats named that.
Thanks Mark for taking time to bring this to everybody's attention, Kudo's to you. I'm very disappointed in Wal-Mart.
Target does it too. At Christmas time last year, I bought an Adventure Time tree ornament. When I got home I noticed an arm was broken. The next day I returned it to Target telling them it's broken. A few days later I go back to shop there and my broken ornament was back on the shelf. Really crappy.
I wish you could do a video on Rite Aid. Why are most of the Welly diecast vehicles near the front counter 85% intact? The worst part is that they are missing both a windshield & side mirrors & they still sell it at full price.
I definitely agree with you Mark. As a former retail manager myself I find it appalling the behavior of all those involved.
I had this same thing happen to me a couple years ago with some Boulevard cars. Someone had bought them, drilled out the rivets, swapped out the rubber tires for plastic mainline wheels, re-glued them and returned them. I brought it up to a manager and the next day they were back on the pegs. So I complained again and they finally disappeared. I see multi-packs all the time with cars swapped out or missing altogether, and M2 packages with HW in them. Add all this to the fact that I have several stores in my area that employees take the rare cars and/or call collectors in the area so they can get them first, Walmart has officially lost my business.
I understand your frustration. That's something unacceptable from a big store like that. I see cars being swapped out over here in Belgium too but i've never seen a DAMAGED car put in a package by the store. If they put a random loose car in a damaged package they try to sell it for the full price over here but if you ask for a discount you'll get it. I did that a few times and got 50% off each time because they know they won't get rid of it otherwise.
Hello Mark, I work for Target Australia. Specifically on the Backdock. We often receive broken merchandise to discard/write off. I can tell you that above our back desk area there are literally 10-30 loose toys, toys from our store, fast food promotional toys and toys that look like they've seen multiple play sessions. I can tell you within this collection we have approximately 6 diecast vehicles. While I personally haven't ever experienced any of these toys being repackaged; I can assume that if we have had a higher theft problem these toys would more than likely find them selves repacked incorrectly/falsely. It isn't the only place that I have worked for where I have found one of these so called 'toy boneyards', I have worked for two other retailers and they have both had the same type of area. I can also tell you that at the moment our collection is purely for fun and to ad a little amusement to our otherwise bland work environment. I hope this helps you, Thank You for bringing this problem to the attention of unknowing consumers. With my kindest regards from the land down under
robyn Thank you very much for participating in this topic.
I once saw a box full of loose cars in the hw section in walmart and I couldn't beleive my eyes.
Same thing happens over here in England. I once bought 2 Matchbox Blizzard busters or two frost fighters, I forget, and one was the recolour. So when I paid for them, I was charged 2 different prices, when I asked why the lady she was like "it must be a different kind or a special type" and wouldn't do anything about it. It makes you wonder what happens in other departments. Sainsbury's in my area are notorious for putting the price tickets and special offers (buy on get one free, 15% off) in the wrong places to try and catch people out, some times they even place the special offers over the price ticket of other items too.
Also Hot Wheels were on half price once there and when they sold out I asked if they had anymore and they brought a fresh case out from the back, however they didn't re-stock the HW tray until a week after they brought the case out for me to avoid restocking while the offer was on, loosing a weeks worth of sales to avoid selling at half price is pretty shady in my book.
That's just so bizarre. And wrong. Shame on Walmart and the employees that did nothing about the situation.
My local Walmart had the same problem with a customer. They stated to him that the cars were all alright in the right 5 pack. When my friend took out the cars to show the manager he told the manager that 4 cars were hot wheels and 1 was ,such is. He contacted his Walmart support service and they gave him a free assortment. I believe that Walmart's security is weak especially my local Walmart in which anyone can go to the back of the store and steal a car or mix and match a car just because it is so far from the employees. I'm sorry to hear that this happened to you and I hope somethig gets done about it.
RaceGrooves my Kmart had super blitzens and they just stuck a 1.29 stickers on the bottom this makes me discouraged to buy 5 packs now
I have brought that same type of problem up with a Walmart in my town. It was with just single cars but it ended back up on the
shelf.
I don't expect a Walmart employee to know anything about the cars but if is brought to their attention that it is not the correct car they can't put it back k on the shelf.
I've a lot of respect for you Mark!
hey i saw walmart putting a used relic nerf long strike with the stock not attached to the blaster but still in the box even with darts in box to so it was a return from a possible mistake purchase from a long time ago but someone bought it a minute later which was an exception of unethical practice by reselling used products and the ones on ebay are overpriced or the wrong blaster to scam others
Caught Walmart Utica NY taping dump bin damaged HW 5 packs together & hanging them on the pegs at full price. They also had refilled their single car dump bin with 2018 cars after stocked their pegs with the damaged wilted unsold cars which had been in the dump bin since b4 Xmas. Won’t shop there any more! total waste of time, indifferent staff, crummy selection. Bye Bye Walmart! will shop online for what I WANT & not just make do with what you haven’t been able to sell.
ive seen loose cars in the dump bin at my local Walmart but I just look at them. I don't want to touch them because I don't know where they've been
Wowzers! I've had some pretty crummy experiences at my local Walmart, too, but this is just plain nuts! I can't imagine how or why this would be acceptable to anyone.
Good video Mark. "F" Walmart. Part of it is their ignorance in not knowing and the other part is not caring when caught.
Very much appreciate this video. I believe this is walmart everywhere as of now. Thank You for making this video. An you are correct on you thoughts. 100%
The walmart in Viera florida i belive has a employee that is taking the TH cars out of the case and is replacing them with 2014 basic cars
This problem seems to only happen with walmarts a walmart near me had nerf blasters with out the darts, but at my local target the products are well sealed and they are in perfect shape and the workers are kind
What did the missing car look like?
This situation happened to my Wal-mart about a year or 2 ago. If I can remember correctly I think I found 2 Matchbox 5-packs that had Hotwheels cars, Matchbox cars that don't belong in the pack and even those Cars mini adventure cars too. Now since my Wal-mart got a huge upgrade to be a supermarket, I hope Wal-mart doesn't do this nonsense again. I'm actually glad that this video was made.
I was about 6 months ago in Carrefour, they put doll without ARM and just "flying" in the box! They were selling her for 25$, wow right.....
Wow WM thats some interesting stuff And i can see Walmart doing that kind of crap LOL!! Thanks for the info Mark really thank you sir!!
I see this at many stores , once at walmart i report to the manager that auto world cars were being return whit 1$ hot wheels what happen is they stop putting aw cars on the pegs , just sad to see what some people do , thanks 4 sharing !!
Glad you did this. Walmart should be ashamed of themselves.
Wow just wow this is why I don't bother with Walmart usually bad service from their employees opened products ect that manager that took a car out and put it back makes me sick why? Because they left it at regular price no manager special nothing! You did a good thing for uploading this and taking time to make a safety precaution which should had been taken care of by the employees in the first place, if a customer has to go up and tell the employees what to do especially the manager ect they already have a messed up system again good work for making the vid and hopefully wallmart will see this
Race grooves can you sell me a black smith monster jam truck, I can't find it anywhere and it would mean a lot, thanks
I always disliked that Walmart. I prefer going to the one on Beach and Imperial. But I think all Walmarts has repackaged or damaged stuff at the clearance section... I can't believe this was not and at regular price. It's really bad. I often worry about other stuff being opened and have a habit making sure the seal on peanut butter or face cream--etc--was not tampered since in the past I would toss it away tampered products wasting money because they refuse to exchange or return the fee.
Just wondering... Are the green tag items at Mattel okay? The toys do not seem broken... I don't want used products if I am going to a store.
Thank You for speaking up Mark, they do the same thing at my walmarts....
Seriously? They did that? The amount of stupidity just went straight through the roof.
Right
Ross Stores along with sister chain DDs Discount should also be on the shame list. The toy section looked like a tornado hit it.
My mom bought a lego set one time for my nephew, they got it home opened it and a book, just a regular book, and a couple of legos fell out. She took it back and got her money back. When I worked there years ago, they did put cars back in packages. So it does happen. Unless you know the difference you can get a bad new toy.
Here in the Detroit area someone has been buying M2's and swapping out the cars with basic HW's. Returning the Auto Haulers minus the cars & returning HW's 9 packs with cheapo dollar store cars. I showed this to many Walmart store managers. They removed the items and next day, bingo back on the shelf. I even messaged M2 about it. Some of the stores are 50 miles apart.
Green Light same in South Jersey -but usually they don't even swap in a car! Sorry I didn't read your comment before I posted my own rant that covered some of the same ground.
Hi Mark, this even happens in our store alot, not five packs, but singles. The cars are not swithed but just torn right out of the packaging! But in our store something even bigger happens. They even steal cars out of track sets!!!!!!
kumari gunarathne I agree with you Sandeep
This happens all the time and my walmart. They have 9 packs and about a month ago they had about 8 on the shelf and all were filled with old and scratched up cars! I did not bother to take it to customer service cause they never do anything about it.
It wouldn't surprise me if they did put found cars into busted packs, it actually sounds like something Walmart (and other stores) would do. They think kids are the only ones buying these toys and they can get away with it, because no one will know. Thanks for posting this, it needed to be said.
I this see it all the time here in Canada at Walmart, packages all gummed up with tape, matchbox cars in hot wheels 5 packs and vise versa, action figures heavily taped in wrong packages
Very uncalled for. I should also take the time to talk to Mattel about the situation I ran into last night at a Walmart. I asked if they had any cases, employee said no. I stayed around looking at matchbox and AW cars. This man shows up a few minutes later with pizza and the employee said follow me. So I decided to follow them and behold. 9/10 cases in the back of the garden center.
Mr.Grooves,you're right,I also saw on Ebay,they said the Grease 40 Ford turned into the Morris Mini,that's not so good,I think buyers will angry if they buy restock stuff!
Oh my goodness, this same stuff happens at my local walmart in Puerto Rico, but differently. See, hotwheels collectors here often apply for a job at these stores so that when the store receives new merchandise they can steal the more valuable cars like treasure hunts and supers and sell them for a much higher price right at the store's parking lot! One time, I approached an employee and said to him: " hey you got some treasure hunts and supers to sell?" He responded: " Come with me ". Now, by the time we arrived to his car in the parking lot, I had already called the police and they were waiting just outside of the store to make the arrest. When police saw him take out the treasure hunts and other valuable pieces of his car to show me, the officers went ahead and arrested him and took him into custody. Last I heard about that employee, he was out of a job and was fined. It's a shame this is happening but, oh well I guess we'll just have to watch out and choose wisely where we buy our cars. Good luck to all the collectors and I really hope this doesn't happen anymore to all of you out there that are trying to just enjoy this wonderful hobby...
This just puts my view of humanity even lower.
I saw quite a few opened/broken toys at a Walmart a few days ago. This is disgusting.
Same thing happened to my girlfriend. She thought she was buying me a first edition Impala and Shelby cobra but they were switched with later models..she was bummed!!
I live in Australia and I see the same practices over here in our stores as well. Big companies don't care. They never will.
Hey RaceGrooves! Guess what? I FOUND THE 2008 Mitsubishi Lancer Evolution Treasure Hunt in the 2015 K Case Assortment! ONLY ONE IN THE DUMP-IN BOX IN WALMART! Very lucky find! Just wanted to let you know. Thx.
wow that's totally crazy that they did that. like what the heck is wrong with them are they stupid or what like really. also thanks for making this video and posting it to let us car collectors know what's going on
Thank you sooo much i also heard that the monster jam playsets are cheaply made . thx. You for telling us
I see the same thing too that happen at Meijer. I collect 1:18 scale cars and Meijer have one car that is beat up missing parts and I told the employ about the car and said that it need to go back to the company, the next day it was back on the shelf and price is $30.00. I told them again and the same thing that happens. They don't care at all.
Another reason why I HATE Walmart! Their customer service is horrible! I always find these used packages and random cars all mixed up at the diecast aisle.
Top marks for the video. I wish I had seen it a while ago - I bought a new printer from Argos Store (UK) and failed to realise the significance of the tape around the box.!! Without realising, I'd bought a secondhand printer with empty ink cartridges........!! So, many thanks for wising people up, GOOD MAN
Respect ✊
for you mark. i've done this too, alerting the managers to cars like boulevards that were drilled out and then returned. then the ver next week it was on the pegs. it's all a bunch of bs.
THAT'S SAD...THANK YOU FOR PUTTING UP THIS VIDEO...I KNOW HOW WAL-MART IS...I WAS IN A JAM LIKE THIS BEFORE AND THEY DIDN'T WANT TO GIVE OUT A LAST NAME...NOT A GOOD WAY TO DO BUSINESS..NOT AT ALL..
I was not surprised after i heard an seen your body languish. Thats walmart blew u off mark. I do not even go to walmarts no more if i dont have to. They are rude to there customers my family as well.im sorry there antics played a roll on u aswell mark.great video
Yeah it happens all the time not just toys. I use to work in electronics at target. I sold a 64gb iPod and 30mins later the same person returned it and used a 8gb iPod in its replace.
+RaceGrooves This happened to me as well in a Walmart. But there was a basic Fast Fish in a cool classics package which was a Ford Mustang super snake I believe. I will correct this if I was wrong I have a photo somewhere.
I've seen the marvel the marvel 6in figures that have been swapped with oldder/cheap figs M2s swapped for cheaper cars, and other stuff told them and showed them they put in the "go back" basket then next day it's right back on the pegs. too much time and pain in the rear to keep bringing it up.
Very sad. It's bad enough that most of my local "Wallys" have staff that obviously pull all HTF new cars out of the cases, but this is simply inexcusable.
Mark, I have the same issue at my Walmart in Victoria BC Canada. I think the video needs to be shared with Walmart.
I noticed a Generations WFC Megatron, put back in it's packaging in a terrible, dreadful, and shameful way. Not only that, the instructions are gone. So I take it to someone to deal with it. A month later, found it back on the pegs, and it didn't look tampered or anything, so I guess they brushed it off. And yes, it was Walmart.
TFanPage101 That's sad
Wow, glad to see my stores not doing that!
This happens all the time here where I live although the stores put them in the clearance department and sell them for cheap. I actually bought a pack for $2! However no one replaces the vehicles they just steal the cars
And these people want to unionize and get $15 an hour to not do their job. These returns happen in my area too. I have also seen packages with cars literally cut out of the box.