SREcon21 - Evolution of Incident Management at Slack

Evolution of Incident Management at Slack
D. Brent Chapman, Slack
At Slack, we deliver over 150 million messages per minute at peak. Some fraction of those messages is us, managing incidents affecting the same platform that so many have come to rely on to manage their own incidents. How do we handle dozens of incidents a week, big and small, most of which our users are never aware of? Learn how we've made incident management a core capability of everyone on our engineering team: where we are, how we got here, and where we're going.
View the full SREcon21 program at www.usenix.org...