Digital Transformation in Africa: Key Insights from Omdia’s Research - Africa Tech Festival 2023

Join Thecla Mbongue, Research Manager, MEA at Omdia, in this enlightening session from Africa Tech Festival 2023, as she delves into the pivotal role of digital transformation within African and global organizations. Thecla opens up about the dual pressure faced by telecom service providers in adapting to customer demands for digital services and reorganizing their internal structures for efficiency.
This session offers a deep dive into the multidimensional changes affecting telecom businesses, including customer interactions, operational processes, and technological architectures. Thecla emphasizes that digital transformation is not a destination but an ongoing journey, crucial for organizations in Africa.
Through Omdia's Service Provider Digital Transformation and Cloud Strategy Survey, Thecla presents vital statistics and data. She identifies key drivers for digital transformation, such as increasing business agility and enhancing customer experiences. The session also addresses significant challenges like limited in-house IT expertise and the need for clear digital strategies.
Key focus areas for digital transformation initiatives are highlighted, including improving customer experience, fostering data-driven organizations, and accelerating cloud transformation. The discussion also explores investment priorities like network automation and open APIs for enhancing interoperability.
Concluding with a transition to a session on cybersecurity, Thecla sets the stage for an in-depth exploration of how digital transformation is shaping Africa's tech landscape.
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