Normal people don’t go around attacking an someone’s physical appearance just because they didn’t get what they wanted - a word by the great Veronika 🙌🏾
I had an entitled caller today who wanted me to go against our policy because it would be more convenient for her. I explained why that wasn't going to happen and this upset her even more. She started raising her voice to me and I told her if she didn't stop yelling I was going to hang up. She told me she wasn't raising her voice she was "telling me how things are". Then she asked if there was a manager available to speak to. I told her there was no manager in today but there was a supervisor she could speak to. Silence from her end. Then she just started repeating herself about how I needed to go against policy for her convenience. Again I told her I wouldn't be doing that and she asked "don't you want my business"? I told her I'd love her business but it can't happen if I have to break policy to get it. Once again she starts explaining why I should break policy so by this point I'm getting sick of this circular conversation and tell her "I'm going to put you on hold and hand you over to a supervisor because there is nothing that I can do for you". I passed the phone to my supervisor who she went off on for about 5 minutes straight only to be told "I understand your frustration but this is our policy and there's nothing we can do for you." I wonder if she ever ended up coming in today. Somehow, I doubt that she did, lol. So entitled and rude!
After 23 years in a telephone repair call center I realized a couple of things....People not looking you in the face feel you are their personal punching bag. Two? If they happen to be speaking nicely to someone on their side of the conversation its their PET. Because Honey and sweetie usually mean DOG. You get your butt over here is usually their child. You keep telling it like it is!
I love it...."That's debatable!!😂 Also, "I was fired, but keep showing up! Why can't I think of this??! I couldn't handle customer service. I'm in accounting - I don't talk to people 😂
@EmMiller-d2k Thank you. I see many copycats with similar style and subject with different voices. Hard to know. I just want to be supporting the actual creator of Veronika. I love her!
I literally laughed out loud when Veronika said “They fired me about six times but I keep showing up.” 😂😂🤣
Normal people don’t go around attacking an someone’s physical appearance just because they didn’t get what they wanted - a word by the great Veronika 🙌🏾
That's where your wrong. Normal people do now days. It's the rare exception that people are nice to each other.
I had an entitled caller today who wanted me to go against our policy because it would be more convenient for her. I explained why that wasn't going to happen and this upset her even more. She started raising her voice to me and I told her if she didn't stop yelling I was going to hang up. She told me she wasn't raising her voice she was "telling me how things are". Then she asked if there was a manager available to speak to. I told her there was no manager in today but there was a supervisor she could speak to. Silence from her end. Then she just started repeating herself about how I needed to go against policy for her convenience. Again I told her I wouldn't be doing that and she asked "don't you want my business"? I told her I'd love her business but it can't happen if I have to break policy to get it. Once again she starts explaining why I should break policy so by this point I'm getting sick of this circular conversation and tell her "I'm going to put you on hold and hand you over to a supervisor because there is nothing that I can do for you". I passed the phone to my supervisor who she went off on for about 5 minutes straight only to be told "I understand your frustration but this is our policy and there's nothing we can do for you." I wonder if she ever ended up coming in today. Somehow, I doubt that she did, lol. So entitled and rude!
Get an air horn😂
😮😮😮😮😮😂😂😂😂😂😂😂
Thank you for your service.
Customer: I know what prior after mean. I’m not stupid.
Veronika: That’s debatable 😅😅😅😅
“That’s debatable” has me snickering every time lmao
I need Veronika training iny day to day life. I never want to cry again 😊
Right??! "That training!"😂
Someone so dear nd strong as Veronica would save many kind hearts being torn by disgusting ppl out there
I think that was the best CS ever! Keep up the great videos.
“Jean, are you still there? Nyeahhh, I didn’t thinks so.” 😂
After 23 years in a telephone repair call center I realized a couple of things....People not looking you in the face feel you are their personal punching bag. Two? If they happen to be speaking nicely to someone on their side of the conversation its their PET. Because Honey and sweetie usually mean DOG. You get your butt over here is usually their child. You keep telling it like it is!
Veronika is gangsta! 😂😂😂😂😂
YOU GO GIRL 🤣😅😂
I loved veronika training
Feel sorry for Stephanie.
I feel like this is how it should be! 😂
Be rude and you don't get!
Thanks for this channel 😊
Love these videos! ❤
Savage and true.
Ask a customer service rep myelf...I LOVE VERONIKA!!!!!
G plus, Veronika will get mad for you writing Veronica, please make a video abou that.
I love it...."That's debatable!!😂 Also, "I was fired, but keep showing up! Why can't I think of this??!
I couldn't handle customer service. I'm in accounting - I don't talk to people 😂
I need some Veronika training! lol
SO you just gonna keep re-uploading the same clip?
Customer service: the same useless loop over and over
@@turtletom8383not fun for anyone. Is this the original creator of this character?
@@Pugjems Yes. Veronika is the creator. Welcome to her 3D chess game.
@EmMiller-d2k Thank you. I see many copycats with similar style and subject with different voices. Hard to know. I just want to be supporting the actual creator of Veronika. I love her!
@@Pugjems She's the sass we all need.