I Have a 2020 Rad Rover Step Thru 1 with Almost 1800 off road miles on it with Problem Free , not even a flat tire . I Love my Bike for so many reasons.
Customer service experiences can vary but after sales support can make or break a company. Sounds like for the most part Rad Power Bikes is doing a pretty good job but customer service reps could take more inititive and ownership of customer complaints and make Rad Power Bikes even better. This honest video should be mandatory viewing by every Rad Power Bikes Customer Service rep. Good job Stan.
Sorry to hear about your issues. Purchased a 2021 in February radrover 5 complete with fenders and installed aftermarket rack, tire inserts, etc. Past summer used the bike to herd cattle and run over a rattle snake (not by choice) and hit the back country. Would absolutely recommend this bike, put it through hell and still purrs like a kitten. And thanks for the heads up on the skid plate, will order after this comment.
Bummer the bottom bracket went out on you. But thankfully after a few attempts you got your bike fixed and they paid for the repair. Not many E Bike companies would do that. Thanks for the video and the updates. Keep them coming. I enjoy your videos.
I just bought the new rad rover 5!!! Loved the beginning of this video. I’m looking forward to putting some serious miles On the trails here in the ozarks.
Great video again, Stan. The customer service issue is surprising in the days of social media reviews. A person could easily base a purchase on the spin of a single (honest) review. Re the skid plate, I think for something that basic I'd make one myself.
Seems to me a skid plate should not be a third-party "option". It seems like something RAD needs to fix. They should design future models with that feature automatically installed. Thanks for pointing that out, Stan.
Thanks for the frank, no nonsense review. Love your trail riding videos! Hope your Rover is still going strong. Looking forward to more of your Rad Rover trail adventures!
I want to take mine down their and ride with u when I get it. U act alot like both my grandpa's and a couple of my uncle's. Some of the most fun ppl u could ever meet.
Thank you for making this video. I like that you are straight forward and I feel good about ordering a bike a few days ago. They customer service thing pisses me off but hopefully they will fix it. There’s a lot of other bikes coming on the market.
Nice review. For transport, I bought a motorcycle carrier from Harbor freight for $130. It's a bit of a pain to tie down but it works great and includes a ramp for when I am too tired to lift the bike.
Thanks for your reviews very helpful info now i know what to get for my Rad coming in the middle of July. Didn't know about the bike not shipping with fenders but ill deal with it seems like there good customer serivice
Great information & thanks! 👌 So far I've been looking at this and Lectric, but I just started looking. At this point I'm only thinking of riding on sidewalks to the stores in my subdivision and in particular to get outside and some exercise. I'm getting old (55), fat and not liking getting too lazy. I do like that this bike has a front shock, a decent motor and lots of potential mods.
Dang I’ll tell you what, that beginning in the trails was how your supposed to review bikes, unlike all these other dudes who ride it over a puddle to test it’s off-road capabilities. YES SIR!
Sounds like a company with some growing pains after becoming very popular. They're clearly trying hard. Good balanced review. Given how aggressively they price them, I wouldn't expect perfect quality control. But as long as the support is there for when issues arise, it's a good buy.
Just saw your review, thanks for letting me know that it's got some longevity under some hard use. I have a question for what type of rack do you use. You mentioned that it was a tow peak, is it a Topeak Uni Super Tourist Fat Disc Frame Mounted Bicycle Rack? Thanks for the video.
Best review of any bike I’ve seen so far. Thanks for your honest opinion. Makes me think more about the service I’ll get after I purchase a bike. Now that you’ve had this bike for a while, would you spend a little more on another bike? Or would you buy this one again? Thanks again. Great review!!!
Hello!!! A beginner's question. I'm going to buy a Radrover but I can't decide between Radrover 5 and Step Thru. Please help!!! Which is more versatile? I would like to have a bike that performs well in the city and in the mountains. Is Step thru really much more comfortable than 5 ??
I was looking at Radrover but I think I will wait until Cyber Monday, thanks for the info. Hoping to get a deal and still get the $200 off for a 2-fer so I can pick my wife up a Radcity. Love your videos Mr. Hench. Ride on, my friend.
I purchased the 2019 Radwagon, upon delivery there was a long deep scratch on the under belly of the bike below where the battery sits. I write to the company and explained to them that I forgot to apply a coupon to my order and there was a scratch on my bike during delivery. They gave me $50.00 off the price of the bike because of the scratch and totally ignored my coupon request, they never honored the $50.00 off coupon. Which would have gave me $50 off and $50 off to the person that referred me to rad power bikes. Plus I never did get the screws for the foot rails. I have since sold the bike and took a small loss and will never buy another Rad Power Bike again. The owners or worker just don't give two shits about their customers.
Thanks for making these review videos. I just got my bike a week ago, and it was your reviews that helped me to decide which bike to go for. What pressure are you running the tires at? I have been riding with them at 5-10psi off road and it's fantastic, but the manual says to run them at 30psi. I just wondered what your take on that was, seeing as you're off road a lot.
I’m having the same experience with the radrover customer support. I find the fake politeness very annoying. They sent me the wrong part and after a week I heard nothing from them.
Thanks for being honest Stan. I am having some tuning issues on my new Rover. This is my second one and it is not as smooth as my first 2018 model. I hope I can smooth it out. The rear brake came too tight and dragged hard and I seem to be fighting the pedal assist, weird. I will check the sensor alignment before I call RAD. Keep these reviews coming. Thanks
But my bike is way heavier than that one and I ride it with one leg I have gone more than 50 miles in one trip on One battery going slow ecotric Hammer 2020
the answer to your "beef"...is the RadMini....same motor, same components and it folds up... so you can put it into your trunk. Same price too no less!!!
dude I haven't had a single problem with my Rad , you must be riding the hell out of that thing and have always had instant replies from Rad support ....
You're so right. Customer service always picks up the phone. But if you have serious problems, you better wear a video camera on your forehead at all times. Go tell you they're going to do something, but too much running around to get anything done. Just my opinion from my experience with rad company.. And I love my radrover. Just sad I can't get real help from them. ☹️
Dear Stan: Originally you told in one part of the video other stories that you had experienced with your Rad Rover. For example the thing that you couldn't take off the flywheel. You told it very precise and authentic. Obviously you had to cut your video. It's sad, that you cannot tell the truth and your opinion in a free country. There are always good and bad things about everything. A honest opinion must be possible.
I appreciate the skip plate info. Otherwise, you're awfully critical about the replacement part issue. They paid you for the labor...that's more than most would do. You expect a gift card and follow-up call?? C'mon, lets be realistic. It's a great bike. Great service too.
Nice review but your drove me nuts with your quirky need to drum your fingers on whatever part you were talking about?? Use your your finger to point out your item of discussion and then put your hand away into your pocket! Sounds like Rad could upgrade their part quality!
I Have a 2020 Rad Rover Step Thru 1 with Almost 1800 off road miles on it with Problem Free , not even a flat tire . I Love my Bike for so many reasons.
Customer service experiences can vary but after sales support can make or break a company. Sounds like for the most part Rad Power Bikes is doing a pretty good job but customer service reps could take more inititive and ownership of customer complaints and make Rad Power Bikes even better. This honest video should be mandatory viewing by every Rad Power Bikes Customer Service rep. Good job Stan.
"There won't be a link for it over here, and there definitely won't be a link for it down in the description." LOL! Thumbs up for that alone!
Your review is the best advertising for the product
Sorry to hear about your issues. Purchased a 2021 in February radrover 5 complete with fenders and installed aftermarket rack, tire inserts, etc. Past summer used the bike to herd cattle and run over a rattle snake (not by choice) and hit the back country. Would absolutely recommend this bike, put it through hell and still purrs like a kitten. And thanks for the heads up on the skid plate, will order after this comment.
Bummer the bottom bracket went out on you. But thankfully after a few attempts you got your bike fixed and they paid for the repair. Not many E Bike companies would do that. Thanks for the video and the updates. Keep them coming. I enjoy your videos.
I just bought the new rad rover 5!!! Loved the beginning of this video. I’m looking forward to putting some serious miles On the trails here in the ozarks.
Great video again, Stan. The customer service issue is surprising in the days of social media reviews. A person could easily base a purchase on the spin of a single (honest) review. Re the skid plate, I think for something that basic I'd make one myself.
Seems to me a skid plate should not be a third-party "option". It seems like something RAD needs to fix. They should design future models with that feature automatically installed. Thanks for pointing that out, Stan.
Thanks for the frank, no nonsense review. Love your trail riding videos! Hope your Rover is still going strong. Looking forward to more of your Rad Rover trail adventures!
I want to take mine down their and ride with u when I get it. U act alot like both my grandpa's and a couple of my uncle's. Some of the most fun ppl u could ever meet.
Thank you for making this video. I like that you are straight forward and I feel good about ordering a bike a few days ago. They customer service thing pisses me off but hopefully they will fix it. There’s a lot of other bikes coming on the market.
Nice review. For transport, I bought a motorcycle carrier from Harbor freight for $130. It's a bit of a pain to tie down but it works great and includes a ramp for when I am too tired to lift the bike.
Thanks for the skid plate info. Just ordered.
Well the ecotric hammer 2020 does not have exposed cables on the bottom they are enclosed but it probably holds water that's what I'm wondering
Thanks for your reviews very helpful info now i know what to get for my Rad coming in the middle of July. Didn't know about the bike not shipping with fenders but ill deal with it seems like there good customer serivice
Love your honest reviews!
Great information & thanks! 👌 So far I've been looking at this and Lectric, but I just started looking. At this point I'm only thinking of riding on sidewalks to the stores in my subdivision and in particular to get outside and some exercise. I'm getting old (55), fat and not liking getting too lazy.
I do like that this bike has a front shock, a decent motor and lots of potential mods.
The Radrover people should be paying you to be their spokesman and their ambassador, you really show that their bikes are fun and durable
Dang I’ll tell you what, that beginning in the trails was how your supposed to review bikes, unlike all these other dudes who ride it over a puddle to test it’s off-road capabilities. YES SIR!
Thanks for the review. Was it difficult to change the tire. You say there's a big difference in tire cost. Is the more expensive tire worth it?
Sounds like a company with some growing pains after becoming very popular. They're clearly trying hard. Good balanced review. Given how aggressively they price them, I wouldn't expect perfect quality control. But as long as the support is there for when issues arise, it's a good buy.
Just saw your review, thanks for letting me know that it's got some longevity under some hard use. I have a question for what type of rack do you use. You mentioned that it was a tow peak, is it a Topeak Uni Super Tourist Fat Disc Frame Mounted Bicycle Rack?
Thanks for the video.
when i got mine they only made the one type for fat bikes.
Best review of any bike I’ve seen so far. Thanks for your honest opinion. Makes me think more about the service I’ll get after I purchase a bike. Now that you’ve had this bike for a while, would you spend a little more on another bike? Or would you buy this one again? Thanks again. Great review!!!
it's what you get for $1,495. i would get another one.
Thanks for your video - like me, glad to know you’re happy with your ebike. I certainly am.
loved the vid you are still a young man great stuff
Hello!!! A beginner's question. I'm going to buy a Radrover but I can't decide between Radrover 5 and Step Thru. Please help!!! Which is more versatile? I would like to have a bike that performs well in the city and in the mountains. Is Step thru really much more comfortable than 5 ??
I was looking at Radrover but I think I will wait until Cyber Monday, thanks for the info. Hoping to get a deal and still get the $200 off for a 2-fer so I can pick my wife up a Radcity. Love your videos Mr. Hench.
Ride on, my friend.
That skid cheap plastic skid plate should come with the bike c'mon Rad bikes
I just orded the ibera rack for mine. They had the orange one in stock a couple days ago but I didn't like the look.
I purchased the 2019 Radwagon, upon delivery there was a long deep scratch on the under belly of the bike below where the battery sits. I write to the company and explained to them that I forgot to apply a coupon to my order and there was a scratch on my bike during delivery. They gave me $50.00 off the price of the bike because of the scratch and totally ignored my coupon request, they never honored the $50.00 off coupon. Which would have gave me $50 off and $50 off to the person that referred me to rad power bikes. Plus I never did get the screws for the foot rails. I have since sold the bike and took a small loss and will never buy another Rad Power Bike again. The owners or worker just don't give two shits about their customers.
Lookin like a Jedi through the forest.
I was thinking of the speeder bikes myself
By far the best video you have made!! Keep it up!!
I was looking at Radrover but I think I will wait and look at others, thanks for the info.
Cool video just saw you posted it!!! Thought about getting one for deer hunting going along corn fields and rock roads. You’d recommend it??
Yes, just get a skid plate if you are in the woods.
These bikes are amazing that bike is almost exactly like the ecotric they used to call it snow Beach I know the frame is exactly the same
Thanks for making these review videos. I just got my bike a week ago, and it was your reviews that helped me to decide which bike to go for.
What pressure are you running the tires at? I have been riding with them at 5-10psi off road and it's fantastic, but the manual says to run them at 30psi. I just wondered what your take on that was, seeing as you're off road a lot.
I’m having the same experience with the radrover customer support. I find the fake politeness very annoying. They sent me the wrong part and after a week I heard nothing from them.
Skip customer support find Bolton e bikes for all future upgrades
Thanks for a great, honest review. How much assembly did you have to do?
usually you have to put handle bars on the bracket all attachments already on them and the front tire and some seatpost
Is this a radrover 5?
I got it in March 2019. What's the difference, when did they change?
Stan Hench - Reservoir Rat no idea I’ve been just researching them went to their website and they had radrover 5 on the web.
Stan Hench - Reservoir Rat if you have to buy another one would you still get a Rad?
Thanks for being honest Stan. I am having some tuning issues on my new Rover. This is my second one and it is not as smooth as my first 2018 model. I hope I can smooth it out. The rear brake came too tight and dragged hard and I seem to be fighting the pedal assist, weird. I will check the sensor alignment before I call RAD. Keep these reviews coming. Thanks
Are you from Missouri? Just curious. I have a friend there and you remind me of him.
Damned good review! Enjoyed it.
That is true the wheels are so big I can't fit them in the back of my Golf without taking the seats down :O
Great review !
Cheers
Man why do buddies and siblings always have to go breaking ur stuff? Lol seems like that happens to me every time I get something new.
I have 2,500.0 runs great👍
LOL that is insane going 20 on a bicycle through the woods but I have one leg so I can't do it or I could be really hurt
But my bike is way heavier than that one and I ride it with one leg I have gone more than 50 miles in one trip on One battery going slow ecotric Hammer 2020
Nice job Stan, thanks
Most useful electric bike review online
the answer to your "beef"...is the RadMini....same motor, same components and it folds up...
so you can put it into your trunk. Same price too no less!!!
I love my rad rover im at 1500 mi
Thanks for this....
So you ride the shit out of it. Should not expect things to break?.
You better check for ticks on you not the bike
So far rads been super on warranty issues 👍👍
You rock
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dude I haven't had a single problem with my Rad , you must be riding the hell out of that thing and have always had instant replies from Rad support ....
You're so right. Customer service always picks up the phone. But if you have serious problems, you better wear a video camera on your forehead at all times. Go tell you they're going to do something, but too much running around to get anything done. Just my opinion from my experience with rad company..
And I love my radrover. Just sad I can't get real help from them. ☹️
Why are you calling support if you've never had a single problem?
Yeah good question , you stated no problems but then you brag up customer support? Busted !
Dear Stan: Originally you told in one part of the video other stories that you had experienced with your Rad Rover. For example the thing that you couldn't take off the flywheel. You told it very precise and authentic. Obviously you had to cut your video. It's sad, that you cannot tell the truth and your opinion in a free country. There are always good and bad things about everything. A honest opinion must be possible.
This wasn’t designed as a swamp buggy haha
I appreciate the skip plate info. Otherwise, you're awfully critical about the replacement part issue. They paid you for the labor...that's more than most would do. You expect a gift card and follow-up call?? C'mon, lets be realistic. It's a great bike. Great service too.
You bought the wrong bike :)
Nice review but your drove me nuts with your quirky need to drum your fingers on whatever part you were talking about??
Use your your finger to point out your item of discussion and then put your hand away into your pocket! Sounds like Rad
could upgrade their part quality!