The EPIC FAIL we experienced at Orlando International Airport. Would you rent from Thrifty Dollar after seeing this video? Let us know if you've had a similar experience below!
Same thing two weeks ago with THRIFTY at San Francisco. Upon arrival was informed by THRIFTY REPRESENTATIVE that NO VEHICLES were available. In fact, vehicles were in question for that day. Myself along with hundreds of other in the queue were left with nothing for our trip. I tried calling for remedy outside of airport to be informed that a vehicle would be $750. per day in city. I rented from HERTZ (parent company) for more than 3X the rate I was promised, reserved and paid for through THRIFTY. What compensation is available in this matter? This would seem to me at most to be quite illegal in a "bait and switch" tactic or at least highly unethical to cause such mental injury and anguish to countless families on their trip.
That is awful, I’m so sorry to hear that. We certainly wouldn’t book with them again. Your story is much worse than ours too 😢 thank you for sharing your experience 👍🏻
You should have walked over to the other terminal desk, terminal A is normally quieter than terminal B when you arrive, its actually the same building just on the opposite side. I've actually rented with Dollar for the first time in a while this Sept, used to have an express membership where you just go straight to the parking garage but looks like its been scrapped now and still have to go to a check in desk 😢
Last week we waited 3 hours in line at Dollar in Orlando and were also charged for items we didn’t accept. The car had a light dangling by the pedals and the inside of the windshield was filthy. It was the worst consumer experience of my life.
Wow, that’s terrible, we did get our charges refunded, we had to contact their support when we got home and they sorted it for us. It’s awful service isn’t it.
Hi Sam…can’t believe how calm you stayed. I would have taken issue with the car rental company with such wait times. A tip for you in the future…Our experience with Alamo has been much better as we’ve booked all our Orlando car hire through a British owned broker recommended by almost all the Disney You Tube vloggers…it’s Discount Florida Car Hire. The owner Andy is always very helpful - have used them 3 times now without a problem. Regards, David. 👍😎🇬🇧🏰🇺🇸🌴🛩
Thank you David! That is brilliant to know. I will do next on our next trip for sure. Where do you collect the car from with Discount Florida Car Hire? Is it the Alamo desk at the airport itself? Thank you again!
In Dec 2022 we spent 1.5 hours in the queue only for them to have no cars. That we had already bought & paid for. They told us to come back the next day.
Rented in Louisville from Thrifty - I returned 4 hours earlier - and they CHARGED ME ADDITIONAL $50 for early return(!!!) - when I was picking up the car, they told me early return is fine. Filing a complaint with BBB. Garbage company, NECER again :( - Spirit airlines of car rental. Shame on you!!!
Wow, that is appalling! I’m sure they will get to the point that no one will use them as they’re so focused around scamming people out of money. It’s terrible isn’t it.
Just come across this and we had the same experience. Over a two hour wait when all of the other counters were empty. I would never rent with them again
Thank you! We went through our credit card company and had the extras refunded in the end, took a while but we did get there 🤞🏻 they’re a nightmare though aren’t they.
Thank you for watching! If you enjoyed it then please like the video and comment below to help our channel grow ❤ thank you again, Sam x
The EPIC FAIL we experienced at Orlando International Airport. Would you rent from Thrifty Dollar after seeing this video? Let us know if you've had a similar experience below!
Thank you for the Orlando International Airport video full of joy and happiness~from new friend.🌴
Same thing two weeks ago with THRIFTY at San Francisco. Upon arrival was informed by THRIFTY REPRESENTATIVE that NO VEHICLES were available. In fact, vehicles were in question for that day. Myself along with hundreds of other in the queue were left with nothing for our trip. I tried calling for remedy outside of airport to be informed that a vehicle would be $750. per day in city. I rented from HERTZ (parent company) for more than 3X the rate I was promised, reserved and paid for through THRIFTY. What compensation is available in this matter? This would seem to me at most to be quite illegal in a "bait and switch" tactic or at least highly unethical to cause such mental injury and anguish to countless families on their trip.
That is awful, I’m so sorry to hear that. We certainly wouldn’t book with them again. Your story is much worse than ours too 😢 thank you for sharing your experience 👍🏻
You should have walked over to the other terminal desk, terminal A is normally quieter than terminal B when you arrive, its actually the same building just on the opposite side. I've actually rented with Dollar for the first time in a while this Sept, used to have an express membership where you just go straight to the parking garage but looks like its been scrapped now and still have to go to a check in desk 😢
I will remember that, but I highly doubt we’ll ever book with them again now 🙈 thank you for watching and for reaching out!
Last week we waited 3 hours in line at Dollar in Orlando and were also charged for items we didn’t accept. The car had a light dangling by the pedals and the inside of the windshield was filthy. It was the worst consumer experience of my life.
Wow, that’s terrible, we did get our charges refunded, we had to contact their support when we got home and they sorted it for us. It’s awful service isn’t it.
😌 ok.. looks bad, not renting it from them
Hi Sam…can’t believe how calm you stayed. I would have taken issue with the car rental company with such wait times. A tip for you in the future…Our experience with Alamo has been much better as we’ve booked all our Orlando car hire through a British owned broker recommended by almost all the Disney You Tube vloggers…it’s Discount Florida Car Hire. The owner Andy is always very helpful - have used them 3 times now without a problem. Regards,
David. 👍😎🇬🇧🏰🇺🇸🌴🛩
Thank you David! That is brilliant to know. I will do next on our next trip for sure. Where do you collect the car from with Discount Florida Car Hire? Is it the Alamo desk at the airport itself? Thank you again!
Orlando is not the only place that Thrifty car rental is bad! It’s everywhere in the USA!
We will certainly not use them anywhere again, I don’t want to take that risk!
In Dec 2022 we spent 1.5 hours in the queue only for them to have no cars. That we had already bought & paid for. They told us to come back the next day.
That is terrible! Did you go to another desk? Or did you go back the next day?
Rented in Louisville from Thrifty - I returned 4 hours earlier - and they CHARGED ME ADDITIONAL $50 for early return(!!!) - when I was picking up the car, they told me early return is fine. Filing a complaint with BBB. Garbage company, NECER again :( - Spirit airlines of car rental. Shame on you!!!
Wow, that is appalling! I’m sure they will get to the point that no one will use them as they’re so focused around scamming people out of money. It’s terrible isn’t it.
Just come across this and we had the same experience. Over a two hour wait when all of the other counters were empty. I would never rent with them again
It’s shocking isn’t it! Were back next month, needless to say we aren’t renting through them this time 🙈
@@EverAfterAdventures smart choice! Have a wonderful trip 😊 We look forward to the vlogs!!!
@Th3Bunk thank you so much!
Hi what website did you use to book the car?
I don’t remember I’m afraid 🤷🏼♀️
I have always rented with Expedia, never a problem...best deals@@EverAfterAdventures
Good luck getting your money back. They charged me for shit I declined and there is no recourse with them. Do a BBB complaint.
Thank you! We went through our credit card company and had the extras refunded in the end, took a while but we did get there 🤞🏻 they’re a nightmare though aren’t they.
at Chicago airport, and some ppl have to wait 3hrs+. i was fortunate to wait only 2 🥲
That’s awful! We’ll never use them again. Thanks for watching!
@@EverAfterAdventures i hope the return process is smoother. first time using them.
The return process was fine thankfully, they refunded the charges that were imposed too 👏🏻