Hi there! Sorry for the inconvenience. Please DM us on Instagram or send an email to service@hexgaming.com with your order number. We'll assist you with any issues you may have.
If you have any further question, please send an email to service@hexgaming.com with your order number or DM us via Instagram or Twitter for a detailed mapping instruction video! Have a nice day!
Hey I don’t have any button on the back of my controller just a little led light and it’s never turned on, it’s an Xbox, how do I turn it on pairing mode without the little button?
Can i more the R3 button to one of the paddles, to the point were clicking R3 doesn't operate instead youd have to use one of the paddles to have the R3 Function work?
My bumpers don’t work on the controller, I’ve had it for 5 months and today they just stopped working, they just randomly press on their own. Any idea how to fix this?
Hi there! Sorry for any inconvenience caused. Please send an email to service@hexgaming.com with your order number. We would like to help you with any product quality issues you may have. ❤
If you want to map our SPIKE controller with 2 back buttons, please check out this video: ua-cam.com/video/lNIMR9j_cTQ/v-deo.html. Starts at 24:30. If you want to map our EDGE controller with 4 back buttons, please check out this video: ua-cam.com/video/IIrdDZgLa6g/v-deo.html. Starts at 15:30. Hope this would be of help. ☺
How to cancel all rear button has been set: (L1 + R1 + ↑ + ← + △ + ○) Press and hold the combination buttons for 3 seconds, the red light will slow flashing for 3 times. Now the rear buttons are canceled successfully.
You can map the buttons just like you would on a PS5. Hold down the settings button until it blinks. Then, hold the two buttons you wish to map until they blink as well. Finally, hold the settings button again until it blinks to save your configuration.
@@sebas_rojas The Ultimate controller only has one mapping profile. However, if you're interested, you can check out our Phantom controller, which offers a total of six mapping profiles.
Hi there! Sorry for any inconvenience caused. Please send an email to service@hexgaming.com with your order number. We would like to help you with any product issues you may have.
My k3 andk4 buttons won't program
had it for a month and already have insane stick drift
Hi there! Sorry for the inconvenience. Please DM us on Instagram or send an email to service@hexgaming.com with your order number. We'll assist you with any issues you may have.
Bro I wanted to use the back buttons as their own button
there is a game in which i need to place my sprint (L3) onto the back paddle. when trying to remap it doesn't work.
Hi there! L3 is mappable to the rear buttons and you can check if it works out or not through gamepad-tester.com.
If you have any further question, please send an email to service@hexgaming.com with your order number or DM us via Instagram or Twitter for a detailed mapping instruction video! Have a nice day!
do the custom mapping save for every game or you have re-map every time you launch a game!
The custom mapping would save unless you change it.
Hey I don’t have any button on the back of my controller just a little led light and it’s never turned on, it’s an Xbox, how do I turn it on pairing mode without the little button?
Hi there! Please DM us on Instagram or send an email to service@hexgaming.com with your order number. We'll assist you with any issues you may have.
Can i more the R3 button to one of the paddles, to the point were clicking R3 doesn't operate instead youd have to use one of the paddles to have the R3 Function work?
Sorry. Mapping R3 to paddles is possible, and both the original button and the paddle will both work. 🤔
What do i do after that? My controller stays red and the paddles don't work
When you finish the remap, please exit the setting mode to make it active. Check the video from 1:05 😄
Does the ultimate ps5 controller automatically come with mouse click triggers?
Hi there! When you customize your controller on our website, you can choose yes or no to the Fastshot feature, also known as mouse click triggers.
I got it off of amazon
My bumpers don’t work on the controller, I’ve had it for 5 months and today they just stopped working, they just randomly press on their own. Any idea how to fix this?
Hi there! Sorry for any inconvenience caused. Please send an email to service@hexgaming.com with your order number. We would like to help you with any product quality issues you may have. ❤
If I wanted to map a press and release sequence how could I do it?
So far it looks we only can map one single press
Sorry, the back buttons of our controllers only can map one press every single time.
Can u connect this controller to the ps5
Why can i still edit with the left stick after I already mapped it to k2
Hi there! The button you map and the back button are both active.
@@HexController so i just have to edit with the paddle and try not to edit with left stick
Is this remap kit sold separate.... Just like the rise remap kit?
No, this button layout would be hexgaming's exclusive.
Can you show how to remap the paddles on the ps4 controller?
If you want to map our SPIKE controller with 2 back buttons, please check out this video: ua-cam.com/video/lNIMR9j_cTQ/v-deo.html. Starts at 24:30. If you want to map our EDGE controller with 4 back buttons, please check out this video: ua-cam.com/video/IIrdDZgLa6g/v-deo.html. Starts at 15:30. Hope this would be of help. ☺
Does this work with computers?
YES! Our ULTIMATE controller is compatible with PS5, PC, and mobile.
Is there 2 or 4 remap buttons
The ULTIMATE controller has 4 remap buttons.
how do i unbind a button
How to cancel all rear button has been set: (L1 + R1 + ↑ + ← + △ + ○) Press and hold the combination buttons for 3 seconds, the red light will slow flashing for 3 times. Now the rear buttons are canceled successfully.
Can the back paddles be removed? @HexGaming
That Is exactly what I am trying to do
how do i map the buttons if im playing on pc
You can map the buttons just like you would on a PS5. Hold down the settings button until it blinks. Then, hold the two buttons you wish to map until they blink as well. Finally, hold the settings button again until it blinks to save your configuration.
@@HexController Can you have multiple profiles saved with the palettes mapped?
Or you can only have a saved profile when the palettes are assigned?
@@sebas_rojas The Ultimate controller only has one mapping profile. However, if you're interested, you can check out our Phantom controller, which offers a total of six mapping profiles.
@@HexController Ok thanks
After you cancel it, how do we customize the buttons to what we want?
Enter the setting mode, and then repeat the remap setting process again.
mine dont work idk why
Hi there! Sorry for any inconvenience caused. Please send an email to service@hexgaming.com with your order number. We would like to help you with any product issues you may have.
Nice
Thanks!
Cool
Thank you!