Great thanks for the help on locking door When it’s lock from outside I keyed in code to unlock and then unlock button it didn’t open I reversed my action pushing unlock and then added code n push the block again after it didn’t open PLEASE let me know what I’m doing wrong 😑 Thanks 🙏🏽
Hi there, Reset the lock -- 4:21 Then try to run the door handing detection again. If the problem persists, remove the interior assembly and reinstall it -- make sure the latch bolt is retracted while reinstalling it and the Thumb Turn is set in the vertical position.
Hi there, The code to unlock is User Code -- you can add up to 10 User Codes and share with anyone you want to give access to your home. But you can also use your Programming Code to unlock.
Hi there, What new code did you add -- Programming Code or a User Code? If you have successfully added a User Code, you should be able to unlock the deadbolt from the outside by entering the code and pressing the Lock/Unlock button. If it's not working, it looks like the door handing detection process isn't yet complete. Run the door handing detection process again. If that doesn't help, you might have installed the lock with the thumb turn in the wrong direction. Remove the interior assembly and rotate the thumb turn piece to the LEFT 45° -- if your door is a right-handed door. For a left-handed door, rotate the thumb thurn piece RIGHT 45°. Then put the interior assembly back. Now try again to see if it works.
Hi there, Sounds like incorrect installation. Try removing the interior assembly and reinstall it. Take note of the following when reinstalling: 1. Make sure the cable is properly and securely connected. 2. Make sure the thumb turn is in the vertical position, and the latch bolt retracted. 3. Reset the lock and perform the door handing detection. Now, try operating the lock to see if it works fine.
Sooo helpful! Thanks!
@@RobinWells-l9y Glad it helped!
Thank you!!
@@letishacastellanos1615 You're welcome!
Okay the 1234 lock unlocks it
I did clear however it didn’t clear
I’ll redo steps thank you so much you are wonderful
You're welcome.
I used the PC instead of the UC and it worked.
Great thanks for the help on locking door
When it’s lock from outside
I keyed in code to unlock and then unlock button
it didn’t open
I reversed my action pushing unlock and then added code n push the block again after it didn’t open
PLEASE let me know what I’m doing wrong 😑
Thanks 🙏🏽
Mine is not letting me do the recognition side part… gets stuck
Hi there,
Reset the lock -- 4:21
Then try to run the door handing detection again.
If the problem persists, remove the interior assembly and reinstall it -- make sure the latch bolt is retracted while reinstalling it and the Thumb Turn is set in the vertical position.
Set it up correctly however when I test code to lock it doesn’t not lock
Thoughts
Hi there,
To lock, hit the LOCK / UNLOCK button (you don't need a code to lock it).
To unlock, enter a User Code and hit the LOCK / UNLOCK button.
One question and when I have already done everything what would be the code to open normally
Hi there,
The code to unlock is User Code -- you can add up to 10 User Codes and share with anyone you want to give access to your home. But you can also use your Programming Code to unlock.
I did everything correctly, but after putting my new code doesn’t want to open. No problem closing
Hi there,
What new code did you add -- Programming Code or a User Code?
If you have successfully added a User Code, you should be able to unlock the deadbolt from the outside by entering the code and pressing the Lock/Unlock button.
If it's not working, it looks like the door handing detection process isn't yet complete. Run the door handing detection process again.
If that doesn't help, you might have installed the lock with the thumb turn in the wrong direction. Remove the interior assembly and rotate the thumb turn piece to the LEFT 45° -- if your door is a right-handed door. For a left-handed door, rotate the thumb thurn piece RIGHT 45°. Then put the interior assembly back.
Now try again to see if it works.
Got the junk
It locks and unlocks with key inserted in only lol
Hi there,
Sounds like incorrect installation. Try removing the interior assembly and reinstall it. Take note of the following when reinstalling:
1. Make sure the cable is properly and securely connected.
2. Make sure the thumb turn is in the vertical position, and the latch bolt retracted.
3. Reset the lock and perform the door handing detection.
Now, try operating the lock to see if it works fine.
I have installed everything correctly and it’s not working properly. Help!
@@innercelebrityboutiquesalo8006
Hi there,
I'm sorry to hear that. Could you provide more context or specify the problem so I can assist you better?
I set up everything correctly. But the codes don’t work. I have reset the code and it’s not working