Turo Renters Are Destroying Our Cars

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  • Опубліковано 14 жов 2024
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    #Turo #Broken #Damaged

КОМЕНТАРІ • 72

  • @AutoAuctionRebuilds
    @AutoAuctionRebuilds 4 місяці тому +4

    I always took my Turo cars to a shop for an accurate estimate then when Turo wrote me the check I replaced everything with used parts and pocketed the cash.

  • @clayreacts
    @clayreacts 6 місяців тому +2

    I just had a couple weeks like that. Tundra was totaled, Prius bumper and fog light smashed, Yaris driver door was bent so far forward it bent the pillar a and hinges, and the Corolla had a rear bumper dent similar to your Fusion dent. The rain usually comes in three's for us every couple months. I think the Corolla didn't count in our three's because the guest paid us right away for that repair. :)

  • @Itssuperdave
    @Itssuperdave 6 місяців тому +8

    I just had a total loss on one of my Turo vehicles. First time ever!

    • @AubreyHP
      @AubreyHP  6 місяців тому +5

      Hopefully it works out with the payment! Total losses can sometimes be a win!

  • @Secret_Rare_Oreo
    @Secret_Rare_Oreo 6 місяців тому +8

    Why not the 75 plan? The 5% extra does not seem worth it for that bigger deductible

    • @AubreyHP
      @AubreyHP  6 місяців тому +5

      We look at it on a semi yearly basis and change when it makes sense, it has historically made since to be on the 80 but that could always change! We were on the 75 for a long time prior

    • @gianfrancobonito3053
      @gianfrancobonito3053 6 місяців тому +1

      Do the math, it’s not just 5%. For example, from 75% to 90% plan you make 20% more on all your income..

  • @RemaxTheReevesTeam
    @RemaxTheReevesTeam 6 місяців тому +6

    I’m a new Turo host (a month now with 3 reservations and 3 five star reviews). Found your channel this month and thought I’d ask you a question I’m not sure about. I was told to not rent to first time renters that just signed up to Turo…. You don’t know what you’re getting?? Do you guys have a system for first time guest (charge more, say no, extra cautious, anything). My next reservation is a newby to Turo???

    • @RADrentals
      @RADrentals 6 місяців тому +8

      I've been a host on Turo for about 2 years, and I've had multiple damage claims, a theft and a total loss, and honestly if you purchased right, if the vehicle is making money, and you have the right protection plan for your level of risk tolerance it's really hard to lose $$ if you follow the terms of service.

    • @Reverend-Race-Horsey
      @Reverend-Race-Horsey 6 місяців тому +3

      Sometimes, Turo can be really slow to payout.

    • @Reverend-Race-Horsey
      @Reverend-Race-Horsey 6 місяців тому +5

      I usually fix it myself, then pay it, then submit the receipt to Turo to speed up the process and not submit a supplemental. 🧾

  • @thegamepz
    @thegamepz 6 місяців тому +8

    I have the same happening with me.
    A lot of damage / smoking claims / late returns

    • @AubreyHP
      @AubreyHP  6 місяців тому +3

      It’s crazy! Something in the water this month

    • @thegamepz
      @thegamepz 6 місяців тому

      @@AubreyHP Turo is advertising like crazy also in my market daily rate is up by 10$ / day on the economy cars and they are still being booked, but some of the renters are 😱
      i was blaming it on the spring break but seems it wasnt only it
      Good luck to you guys i really wish you all the best !

    • @AubreyJanik
      @AubreyJanik 6 місяців тому

      @@thegamepzyou as well! Despite this month we had our best month ever so we are keeping things rolling!

    • @Reverend-Race-Horsey
      @Reverend-Race-Horsey 6 місяців тому +1

      ​@@thegamepzYou have to move/relocate the car to a better market with less minorities. I'm a minority myself, though, so it's okay! 👍🏿 😊 😉

  • @CarStory
    @CarStory 6 місяців тому +4

    I don't know what it is about Turo renters. They seem to think they can trash the cars they rent without paying for damages.

    • @AubreyHP
      @AubreyHP  6 місяців тому +4

      I think it just reveals a flaw amongst a lot of people, not just turo people...and that is that people are gross and negligent.

    • @itsmikkaa
      @itsmikkaa 5 місяців тому

      @@AubreyHP Are you sure about that? Because it literally seems as if, because of the app being a business person to customer thing would make people feel like they can do whatever to your car. 😂 Like the backing of a large corporation with a history would probably scare half of them into being careful with the car.

  • @Rew123
    @Rew123 6 місяців тому +7

    Without even watching the video, I'm guessing the Turo play is not passive income?

    • @AubreyHP
      @AubreyHP  6 місяців тому +5

      when you have 30 cars it is not passive -- it can be pretty passive with less than 10! Also depends on how much you are in your fleet, we opt to work on our own cars which creates a lot more work, but also more profit.

    • @dominicgerodano5481
      @dominicgerodano5481 5 місяців тому

      With just one vehicle it's considered active income and you could say semi passive if you were only putting a few hours in per week. Otherwise, Passive Income by definition is something that requires no active work. So owning Stock or buying Stocks via Dollar Cost Averaging etc all Passive. Owning a rental property is semi passive unless you have a property management company then it's purely passive.

  • @armobyzantine5881
    @armobyzantine5881 6 місяців тому +8

    Why would you self repo the car wouldn't you just report it to Turo??

    • @picpis
      @picpis 6 місяців тому +2

      Yeah I didn’t get that part

    • @AubreyHP
      @AubreyHP  6 місяців тому +7

      We did -- Report right away, always. This guest was driving around the entire city so Turo didn't want to repo until he was settled into one spot, when he showed up just down the street we thought we would give it a try.

    • @Reverend-Race-Horsey
      @Reverend-Race-Horsey 6 місяців тому +1

      Yes. You can wait it out and collect the fees from Turo.

    • @Priust189
      @Priust189 6 місяців тому

      It’s more fun

  • @86_Shiro
    @86_Shiro 6 місяців тому +3

    Whats your tip for filing the claim so quick for the Fusion or did you actually take the car to a shop to get all the quote and submit it?

    • @AubreyHP
      @AubreyHP  6 місяців тому +1

      I don’t know that there is a strategy more so it’s luck of the draw of your support rep. The rep who helped us with the fusion is one we’ve worked with before and he is excellent. Some reps are more responsive than others and this can really either bog down or speed up the process

    • @Reverend-Race-Horsey
      @Reverend-Race-Horsey 6 місяців тому

      I'm not entirely sure, that they are even actually hosts(the Uploaders)! 😂

    • @Reverend-Race-Horsey
      @Reverend-Race-Horsey 6 місяців тому +1

      I'm not sure they're even hosts(the Uploaders)! Lol😂

  • @saturnworld1840
    @saturnworld1840 6 місяців тому +3

    So since the Hyundai was damaged the person that was supposed to rent that hyundai that day wasn’t able to, what do they do or what happens when an event like that occurs

    • @AubreyHP
      @AubreyHP  6 місяців тому +1

      With our fleet, we typically have a car we can swap the guest we will just do that, otherwise we will cancel and it won't count against our metrics

  • @markdc31
    @markdc31 6 місяців тому +2

    Cool video.
    Those Walmart shopping carts are super hazardous!!
    I’m curious. Did you say you got your key back from the guest who hadn’t returned a vehicle? How did that happen? Did he return it? Or did I completely misunderstand that part?

    • @Reverend-Race-Horsey
      @Reverend-Race-Horsey 6 місяців тому +1

      I hand the guests a link-based key code using the MooveTrax remote lock/unlocker. 🔐

  • @marccddiaz
    @marccddiaz 6 місяців тому +1

    That’s my biggest worry about using cash cars for Turo due to lower daily rates you’re more than likely to bring in less than favorable clients , can I get your opinion on this take ?

    • @AubreyHP
      @AubreyHP  6 місяців тому +2

      We had a Maserati a few years ago and also have a Lincoln Navigator now (as well as cars that are nicer cash cars) and in our experience people abuse the crap out of every car -- our Lincoln was damaged on it's first trip, and then again on it's third -- this is why we like cash cars because it at least leaves us open to profit off of that damage. Damage is, at least in our opinion, just a part of people renting cars.

    • @marccddiaz
      @marccddiaz 6 місяців тому

      Thanks for the reply! Makes complete sense , I’ll make sure to share the vid 💪🏻

    • @Reverend-Race-Horsey
      @Reverend-Race-Horsey 6 місяців тому +1

      ​@@marccddiaz You have to move/relocate the car to a better market with less minorities. I'm a minority myself, though, so it's okay! 👍🏿 😊 😉

    • @RADrentals
      @RADrentals 6 місяців тому

      Yes, the lower daily rates can bring in less than favorable clientele. But this can work in your favor with excess cleaning fees, smoking fees, late fees, etc... you just have to be prepared. I use Spiffy Smart Tumbler for smoking odor. If you purchase the cars right and they damage them or wreck them or even steal it, you should be able to profit.

  • @EdG_0923
    @EdG_0923 6 місяців тому +1

    Are they accepting Hyundais again?

    • @AubreyHP
      @AubreyHP  6 місяців тому

      Not all Hyundai's are effected by the recall - of our 4 Hyundai's 2 are out and 2 are not....depends on the VIN

  • @Dontneedtoknowdoode
    @Dontneedtoknowdoode 4 місяці тому +1

    I tried turo for 4 months. people treat the car like crap. sold the car after multiple headaches and bad guests.

  • @joetrevino4551
    @joetrevino4551 6 місяців тому +1

    Let's hope April is a little kinder to us all...... lol

    • @AubreyHP
      @AubreyHP  6 місяців тому

      Seriously lol

  • @abelchr0028
    @abelchr0028 6 місяців тому +1

    Yeah I've had 3 cars with damage in the last month... killing me!

  • @superlintran
    @superlintran 6 місяців тому +3

    245k miles Ford holy moly. That est is more than the car itself hahaha

  • @dgmcdnld
    @dgmcdnld 6 місяців тому +4

    Not the YARIS!

  • @henrymedina7106
    @henrymedina7106 6 місяців тому

    Bummer, what a run of bad luck. And I'm trying not to laugh at the "Someone pee'd" in one of your cars, gosh!

  • @racingdreamz8021
    @racingdreamz8021 6 місяців тому

    How are you renting these old junk cars on Turo? I thought they had to be 2015 & up

    • @AubreyHP
      @AubreyHP  6 місяців тому

      These aren't junk....read the TOS and you'll find out

  • @republicandan
    @republicandan 6 місяців тому

    You have replaced many parts with non-oem parts. Aren't those most likely to collapse

  • @gamereactz
    @gamereactz 5 місяців тому

    Buddy of mine i assist just had a TRX total loss from a guest.

  • @ronhazlett2289
    @ronhazlett2289 6 місяців тому +1

    You guys should get your own reality show on learning channel or tru tv

  • @Leela0705
    @Leela0705 6 місяців тому

    Wow what a month!

  • @nick_dizzle
    @nick_dizzle 2 місяці тому

    It's almost like you guys got an insurance scam going

  • @victorbaird8220
    @victorbaird8220 6 місяців тому +1

    Did Aubrey get a white Tesla? 😊

    • @AubreyHP
      @AubreyHP  6 місяців тому +1

      Yes! Her new daily❤️

  • @wantsanewvehicle
    @wantsanewvehicle 6 місяців тому +1

    Escape - Okay, so you have a 'cheap' vehicle that is obviously old and worn out (I see those faded headlights and it's a 2012 or [probably] older so it's at least 14 years old) and got in a minor accident, and you're hoping it'll be totaled and you can make some money on it. Gotcha.

    • @AubreyHP
      @AubreyHP  6 місяців тому

      We are not hoping it’s totaled, but we want to be realistic with the claim - if it was totaled, this car has like a $3500 ACV, we certainly wouldn’t be able to replace it with that same price. we will happily get this vehicle fixed

    • @Reverend-Race-Horsey
      @Reverend-Race-Horsey 6 місяців тому +1

      Turo typically doesn't total out the car unless they're undrivable. Which is good because the repairs sometimes cost more than the replacement of the car.

    • @andreyd8116
      @andreyd8116 4 місяці тому +1

      @@Reverend-Race-HorseyWhy do you say it’s good?

    • @Reverend-Race-Horsey
      @Reverend-Race-Horsey 4 місяці тому

      @@andreyd8116 Because you can get more money and pocket it. Turo sends you the check

  • @jaehohwang8125
    @jaehohwang8125 3 місяці тому

    lol TX drivers

  • @Reverend-Race-Horsey
    @Reverend-Race-Horsey 6 місяців тому +1

    You have to move/relocate the car to a better market with less minorities. I'm a minority myself, though, so it's okay! 👍🏿 😊 😉

    • @AubreyHP
      @AubreyHP  6 місяців тому +2

      Crappy renters isn't exclusive to color...everyone can suck lol

  • @Robb650
    @Robb650 6 місяців тому +1

    I'm shocked turos insurance shortchanged you on the damage amount. Just shocked...

    • @AubreyHP
      @AubreyHP  6 місяців тому +2

      They ended up not pushing back at all on the supplement!

    • @Reverend-Race-Horsey
      @Reverend-Race-Horsey 6 місяців тому +2

      I think the OP is being sarcastic! 😂