Django media files are not loading when DEBUG=False

Django media files are not loading when DEBUG=False "Pythonanywhere.com"
Step 1 : Go to settings.py, DEBUG=False (For production)
Step 2 : Go to web tab in Static Files:
URL: /media/
Directory: /home/username/projectname/media/
Step 3 : Reload the app.
Step 4 : Check your webapp.
settings.py
MEDIA_ROOT=os.path.join(BASE_DIR, 'media')
MEDIA_URL='/media/'
STATIC_URL = '/static/'
STATIC_ROOT=os.path.join(BASE_DIR, 'static')
#Django #Pythonanywhere
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i have got an error 500 in python anywhere .if debug is true it show home template not found

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I went through your tutorial, great. However, some of my media files are still not loading. Please help.

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I'm having issues with my static files, its not showing and I'm getting frustrated please help me

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Have you used collectstatic?

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