With the Ritz I would've never thought this experience would be so horrid. Hopefully they see this video they will be able to work on a better experience for future guests.
Right, Kenya! We never expected such an experience either. Probably most guests do not expect to have such a gross mattress cover. This room looked like it wasn’t properly cleaned in a while… And even though our second room was reasonably clean, we left with overall mixed feelings
@@CheckerTravel When you guys were showing the room and I saw the stains that was so unexpected. I don't think housekeeping does a thorough cleaning,it's more of a surface cleaning to get part of the job done quickly.
That first room was a disgrace! There is no excuse for such poor housekeeping on a $1,600 per night room. I appreciate the service recovery with a small upgrade, but I would feel better if management had sent a team to clean that room immediately. A beautiful ocean view, but I wouldn’t stay there. Hopefully you both had a nice stay overall.
Can’t agree more with you, Ann! We were so shocked by the amount of dust and food crumbs everywhere. And that mattress cover was just disgusting. It’s so sad that they take it for granted. The name carries a lot of weight and expectations are high. They felt short this time, unfortunately :(
don’t worry everyone! i’ve been to the ritz carlton many other times before and it wasn’t as bad as this unfortunate experience was! it is usually very clean and tidy.
Yellow stains all over the sheets! Oh no! What a shame! It seems like a hotel like this would have better cleaning process. The view from this hotel is great! Sorry that you had go through that! When I go I’ll make sure management cleans it before I go! I’m glad you got a new room, only fair after knowing your room is dirty. So glad you got a good ocean view too! Amazing view and great scent, I like Laguna beach. It’s so relaxing there!
Thanks, Ivan! 🙏🏻 We were so shocked by the cleanliness of the first room. It’s like they “relaxed” and think that their brand name will do the job for them. Really disappointing. It was our first stay here after many many dinners at Raya restaurant and drinks at the terrace where they have cool live music every weekend here over the past years. It’s been one of our favorite go-to places (and still is) to watch the sunset. Recommend the view, but unfortunately not the hotel at this time.
With the Ritz I would've never thought this experience would be so horrid. Hopefully they see this video they will be able to work on a better experience for future guests.
Right, Kenya! We never expected such an experience either. Probably most guests do not expect to have such a gross mattress cover. This room looked like it wasn’t properly cleaned in a while… And even though our second room was reasonably clean, we left with overall mixed feelings
@@CheckerTravel When you guys were showing the room and I saw the stains that was so unexpected. I don't think housekeeping does a thorough cleaning,it's more of a surface cleaning to get part of the job done quickly.
That first room was a disgrace! There is no excuse for such poor housekeeping on a $1,600 per night room. I appreciate the service recovery with a small upgrade, but I would feel better if management had sent a team to clean that room immediately.
A beautiful ocean view, but I wouldn’t stay there. Hopefully you both had a nice stay overall.
Can’t agree more with you, Ann! We were so shocked by the amount of dust and food crumbs everywhere. And that mattress cover was just disgusting. It’s so sad that they take it for granted. The name carries a lot of weight and expectations are high. They felt short this time, unfortunately :(
Sahdow government
don’t worry everyone! i’ve been to the ritz carlton many other times before and it wasn’t as bad as this unfortunate experience was! it is usually very clean and tidy.
wow~~~~
thanks for uploading this video.
Yep, we were shocked…to say the least. Not something you’d expect from Ritz and for the price.
Yellow stains all over the sheets! Oh no! What a shame! It seems like a hotel like this would have better cleaning process. The view from this hotel is great! Sorry that you had go through that! When I go I’ll make sure management cleans it before I go! I’m glad you got a new room, only fair after knowing your room is dirty. So glad you got a good ocean view too! Amazing view and great scent, I like Laguna beach. It’s so relaxing there!
Thanks, Ivan! 🙏🏻 We were so shocked by the cleanliness of the first room. It’s like they “relaxed” and think that their brand name will do the job for them. Really disappointing. It was our first stay here after many many dinners at Raya restaurant and drinks at the terrace where they have cool live music every weekend here over the past years. It’s been one of our favorite go-to places (and still is) to watch the sunset. Recommend the view, but unfortunately not the hotel at this time.
I didn't know there was a Ritz Carton in Laguna Nigal! 🤣 I wish I know where it is? This place looks bad, you should go to the one in Dana Point!
Ritz Carlton, Laguna Niguel is the official name of this Ritz Carlton hotel. Even though it’s located in Dana Point ;)
I like the sense of humor!! 😂 very enjoyable tour
you gotta have it when your Ritz room is so filthy 😅🤣
Oh no this is so disgusting
yes, and disappointing :(
Wth😮😮
yes, it was shoking...