Measure NPS ✨the right way ✨

Trustmary's CEO, Johannes Karjula, explains how everyone should start asking questions, when a company says their NPS is really high.
Karjula goes over how a B2C home improvement company claimed its Net Promoter Score (NPS) was 90, but in reality, it was 30.
It's all about how you measure NPS.
Make sure you're measuring the quality of the work, not the interaction between the installer and the client.
Read our guide about measuring CX for home improvement or renovation companies: trustmary.com/...
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