British Airways | BA Better World | Sustainable Aviation Fuel
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- Опубліковано 28 вер 2024
- Learn about Sustainable Aviation Fuel, the industry recognised term.
For more information, please visit www.britishair....
#BABetterWorld #Sustainability #SAF
British Airways! My old friend 😄
Uhm remember when I was in your Fleet back in 2003?
@Fatih Emery Good morning
Wowww, what a amazing
Good luck
1. Cancellation of a full day of flight.
• We found out at the Ezeiza Airport by email that the flight was completely canceled for the following day.
2. Loss of hotel reservation.
• The receipt was attached to the claim made through the BA website.
3. Loss of vacation time.
• Our vacation time was profoundly affected as we lost places to out of town visits, not being able to see friends and family due to this cancellation.
4. All flights and connections with delays of more than 4 hours.
• Both from Buenos Aires to São Paulo and from São Paulo to London. As well as when returning from Barcelona to London, from London to São Paulo, and from São Paulo to Buenos Aires. All flights and connections delayed. "I had never lived it, an unbearable experience"
5. Flight attendants who speak only English and no other languages.
• None of the flight attendants spoke Spanish or Portuguese, which made communication and staff predisposition tedious.
6. Highly distracted and nervous flight attendants at takeoff and catering.
• Before and during the flight, the flight attendants yelled at each other from one side of the plane to the other. They have even yelled at passengers.
• During dinner there were only two menus to choose from (spicy chicken and vegetable noodles) they ran out of noodles, they only kept the spicy chicken menu. Inedible
• I asked for coffee with milk, they gave me tea.
• They didn't give me Coca-Cola at dinner because the stewardess forgot to bring it to me.
7. The food of the flights of very low quality.
• Lousy lunch and dinner service, the gastronomic offer during the flight makes no sense.
8. Very dirty toilets.
• I have never seen such a dirty airplane bathroom, poop on the floor, diapers on the sink, urine on the toilet seat. really gross
9. More than 30 days of delay in the response to my cancellation claim.
• Once the claim is made, BA gives you a reference number on May 29.
I have been waiting for a response for more than 25 days, they have only sent me a few emails apologizing for the delay.
This apology for the delay is good for them, but they are seriously damaging people and the trust and value they put into choosing to travel through BA.
10. They do not have personnel who attend claims by phone
• I called BA to explain why my case is taking so long. I was attended by a certain Juan who did not want to give me his last name but if he gave me a procedure number: 200399, he has told me that BA does not have a center where I can make a claim or consult about a claim that has already been made. .
• I have tried to get in touch through the social networks Facebook, Twitter, Instagram. On Instagram and Twitter they directly block you. But on Facebook I managed, after so much insisting, that they respond to me. Despite the fact that in the end they could not solve my problem, despite having provided all the information requested, and having waited more than two days for them to respond to me through a robot that promised that it would communicate with someone from customer relations.
More than 30 days of claim. The lack of empathy and solidarity with passengers is something extremely incredible. I had never experienced anything like this in my life.
I demand that you take my case "urgently" and solve it as soon as possible. If you do not answer my claim, I will be forced to initiate legal action.
What about the livery??? Btw you are my favourite airline
Hmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
Love from 🇮🇳❤️
Well done for the achievement
Very good video - thanks. I look forward to being able to fly CO2-free (gross, not net!) with BA in the near future. Keep up the good work towards using 100% SAF on all flights.
This airline has a lot of problems