I also took the ferry from Bari to Durres and back last year, and it was my first time as well. I didn’t find it complicated at all, as you described it. I don’t know what you did wrong, but I received an email with the information that you have to be there two hours before departure, and that the digital ticket needs to be printed on paper. I also got a text message the day before. But sure, you can make it complicated if you have no idea what you’re doing and then blame everyone else.
I also took the ferry from Bari to Durres and back last year, and it was my first time as well. I didn’t find it complicated at all, as you described it. I don’t know what you did wrong, but I received an email with the information that you have to be there two hours before departure, and that the digital ticket needs to be printed on paper. I also got a text message the day before. But sure, you can make it complicated if you have no idea what you’re doing and then blame everyone else.