I am just simply trying to order a card reader for a used machine I purchased. My first machine was bought at A&M Vending and they took care of setting up card reader and it has been flawless. The website is giving me an error message when I try to order the reader. Send an email over the website as well as called yesterday. No luck yet. Not promising but hey, I'm gonna give em another shot. I will update this post to let people know in the future of my experience. Thank you Adam for helping all of us new to vending.
Yes waiting time was 1 min , I have ask other vending operators in the fb group I moderate and they are saying the same thing. Tech Support is better than pre covid days
5min hold time lol...thsts a lie!!!... hold two hours then it clicks and they hang up!! Lots of vendors are troubleshooting there own card reader issue's!!!
I am just simply trying to order a card reader for a used machine I purchased. My first machine was bought at A&M Vending and they took care of setting up card reader and it has been flawless. The website is giving me an error message when I try to order the reader. Send an email over the website as well as called yesterday. No luck yet. Not promising but hey, I'm gonna give em another shot. I will update this post to let people know in the future of my experience. Thank you Adam for helping all of us new to vending.
I bought a used reader 2 weeks ago and was shocked to find out that it would take 6+ WEEKS to transfer a device. That sounded insane to me.
Even cantaloupe says it could take a long time, but it was within a week for my transfer.
yeah maybe 3 weeks for me
Is it possible to transfer a device without the previous account info. I have 4 machines with card readers on them.
Been waiting on a call back from the billing department for 2 days!!! Called multiple times.
One of the speakers stopped working on one of mine. Been debating if its worth it to call/email in, good to know they improved in their times!
Mine keeps freezing or not working
I hope so it's frustrating to be onsite, and waiting for a call back or on hold for an hour.
Wait time about 20 to 60 min in the morning and the after noon for get about it.
Damn I thought of changing from cantaloupe lol.. but yes had issues also before
Thanks, Adam! This information is good to know!
I like watching your videos. I have a question. Did you ever think about getting a bill l recycler for any of you machines?
No we haven’t had a need for any.. want people to use card over $20 bills
Yes waiting time was 1 min , I have ask other vending operators in the fb group I moderate and they are saying the same thing. Tech Support is better than pre covid days
Who are you dealing with? I'm about to sue them. I have lost hundreds of dollars and they just tell me to continue to send emails.. Crazy..
i noticed this on friday, i was shocked to say the least
Have you ever tried IM30 ?
Thank you for this update!!!
You bet!
Try 6 to 48 hours so I call bs
5min hold time lol...thsts a lie!!!... hold two hours then it clicks and they hang up!! Lots of vendors are troubleshooting there own card reader issue's!!!
Is the customer service U.S. based or overseas call center??
They are overseas, I have multiple issues that have yet to be resolved.
Ahh that sucks!
I’ve had so many issues with this company and there readers for the last two months!
I just can’t believe you did a partner deal with them after all your other content about not liking there services or product 🤷
Where did I say that I didn’t like them?
Cantaloupe....best
They still suck