I have a question, I did the step as you instructed and I had a customer purchase a card. They bought a $50 gift card for $45 dollars. When I checked their balance, it shows $45 and not $50 dollars. What did I do wrong? The denomination shows $50. Thanks in advance!
Humm, I can’t say what could be wrong without seeing the backend. Reach out to Shopify support first for immediate assistance. They are great, and will help you fix the customers balance and assist with checking the set up of the sale on the GC.
Thank you so much! This is the only clear explanation of what I was looking for.
You're very welcome!
Great video thanks!
You're welcome!
First option did not work for me, I have an Australian shopify site, if that makes any difference?
Sorry it’s not working for you. It shouldn’t make a difference the country your in. What version of the theme are you using?
I have a question, I did the step as you instructed and I had a customer purchase a card. They bought a $50 gift card for $45 dollars. When I checked their balance, it shows $45 and not $50 dollars. What did I do wrong? The denomination shows $50. Thanks in advance!
Humm, I can’t say what could be wrong without seeing the backend. Reach out to Shopify support first for immediate assistance. They are great, and will help you fix the customers balance and assist with checking the set up of the sale on the GC.