This is the perfect rendition of an angry customer. This is more believable then the others I had watched thus far, and while the others are more streamlined and "here's how it should be done", this is how it goes down in real life. It's never clean, the customer doesn't want to be happy unless they get something out of it for either free or they can see that you are visibly uncomfortable so they can hold that power over you till you give them what they want. (I've seen that happen to a few young newbies, I had to go and play superwoman and come to their rescue). And the way that this was ended....I have legitimately seen that, it was ended like a real actual upset customer would have acted that had a turning point in their moods...though...it did end and switch over a little too fast, and the phone calls were put through and accepted perhaps a little too quickly, but this is a scenario...not a documentary. This was an excellent video, everything was handled wonderfully, the customer had everything explained to her, she was made happy with the waiving of the activation fee, she got a discount on some accessories so the company made some money and she was given more information. Wonderful video, a highly REALISTIC video. Also...kind of makes me want to go and get an At&t phone...and I definitely can't use the excuse I don't know about the activation fee.
Probably the most accurate representation of an irate customer to be honest. They are NOT handling it correctly, they are on the defensive. They need to be more assertive (not aggressive but assertive) and more confident. Less uhhs and more silence (if you can't control it). There are certainly some articles to help in this area but don't look to this video.
You will NEVER NEVER put your coworker down saying things like he is "new" and he needs training. It is not professional. Good customer service doesn´t mean you should allow the customer throw their garbage over you. So basically the customer humiliated you and won, she got wherever she wanted they way that she wanted, just cancel the freaking service, who needs customers like that? They are never happy!
Tara Russell those customer are shitty person They are the worst I hate that They were so willing to help I will give them a 10 out of 10 because there were so cute helping her
Let me explain how we screw up our customers , maybe if you understand the process , you will feel like paying the extra Why the they add them in the first time if she never asked for it
They should of offered the accessories at no extra charge, instead they're getting her for more money. True, they did waive the activation fee but they could of done more. Maybe changing her plan to meet her needs might lower the bill. The whole thing with prorated rates and billing cycle is correct in reality. I would of handled it very differently that's all.
This is the perfect rendition of an angry customer. This is more believable then the others I had watched thus far, and while the others are more streamlined and "here's how it should be done", this is how it goes down in real life. It's never clean, the customer doesn't want to be happy unless they get something out of it for either free or they can see that you are visibly uncomfortable so they can hold that power over you till you give them what they want. (I've seen that happen to a few young newbies, I had to go and play superwoman and come to their rescue).
And the way that this was ended....I have legitimately seen that, it was ended like a real actual upset customer would have acted that had a turning point in their moods...though...it did end and switch over a little too fast, and the phone calls were put through and accepted perhaps a little too quickly, but this is a scenario...not a documentary.
This was an excellent video, everything was handled wonderfully, the customer had everything explained to her, she was made happy with the waiving of the activation fee, she got a discount on some accessories so the company made some money and she was given more information. Wonderful video, a highly REALISTIC video.
Also...kind of makes me want to go and get an At&t phone...and I definitely can't use the excuse I don't know about the activation fee.
Probably the most accurate representation of an irate customer to be honest. They are NOT handling it correctly, they are on the defensive. They need to be more assertive (not aggressive but assertive) and more confident. Less uhhs and more silence (if you can't control it). There are certainly some articles to help in this area but don't look to this video.
You will NEVER NEVER put your coworker down saying things like he is "new" and he needs training. It is not professional. Good customer service doesn´t mean you should allow the customer throw their garbage over you. So basically the customer humiliated you and won, she got wherever she wanted they way that she wanted, just cancel the freaking service, who needs customers like that? They are never happy!
Man they both threw Greg under the bus. Haha.
It is always that damn Greg
this depiction of an angry customer is so accurate
Don't look at the bill but explain why is the bill so high.
Love it she broke character and laughed lol and at the end.
This was a very well done example
This video is really useful
I thought this was going to bust out into a low budget prono flick at any moment.
Thank you for this video.
Nothing like throwing a coworker under the bus to use as a scapegoat. That's att alright.
What a rude customer. Their trying to help and she wouldn't listen.
Tara Russell bitchy girls always think that other girls are also bitches! u got it yeah?
Tara Russell ok i agree with u now!
Tara Russell ikr. She kept interrupting the associates.
Tara Russell those customer are shitty person
They are the worst I hate that
They were so willing to help I will give them a 10 out of 10 because there were so cute helping her
Sorry helping that bitch
I 🧡 Metro by T-Mobile!! 😎🤗🥳
Let me explain how we screw up our customers , maybe if you understand the process , you will feel like paying the extra
Why the they add them in the first time if she never asked for it
You're good Darlin'
I cringed when he said that. eeek
Another 'entitled to be rude ' customer
Always get a receipt too!! 😊❇
As long as customers you don't complaint they will keep sticking it up to you
Is it I or aye or eye😂. Aye dont wanna pay the money.😂
She is playing the rude customer so well
So irritating and bsd
Like!
This video: exists
My autistic ass: Oh 🙃
They should of offered the accessories at no extra charge, instead they're getting her for more money. True, they did waive the activation fee but they could of done more. Maybe changing her plan to meet her needs might lower the bill. The whole thing with prorated rates and billing cycle is correct in reality. I would of handled it very differently that's all.
Try Nigerian customers and see the true meaning of impossible if your not already arrested by the police.