Fix Epson EcoTank Error E02: 100016 Scanner Error for details see your documentation.

Поділитися
Вставка
  • Опубліковано 10 вер 2024
  • Hey everyone! We're going to tackle a common problem that Epson EcoTank users may face - the scanner error E-02. If you see this error message accompanied by a small number underneath it (100016), don't worry, we've got you covered. This error can be frustrating, as it may occur randomly, even when the printer seems to be functioning fine. You might have tried turning the printer off and on again, but the error just won't go away. In this video, we will explore the possible reasons why this error occurs, and I'll take you through some troubleshooting steps to help you fix the issue. So sit back, relax, and let's get started!
    We fixed Espon's scanner error and shared thought processes and troubleshooting procedures.
    For other helpful videos, go to / bchtechnologies
    For printer repair:
    🢡 Visit us: BCH Technologies, 506 Radar Road, Suite B, Greensboro, NC 27410.
    🢡 Send the printer for repair! bchtechnologie... Yes! We repair DTF, DTG, and sublimation printers too!
    🢡 Donate your printer to us! Contact support@bchtechnologies.com
    More support options for your printer device are available at support.bchtec...
    Continue the Conversation: support@bchtechnologies.com
    FACEBOOK: / bchtechnologies
    TWITTER: / bchtechnologies
    INSTAGRAM: / kevinatbch
    LINKEDIN: / bchtechnologies
    TIKTOK: / kevinsinknmore
    SHOP NOW: bchtechnologie...
    About BCH: BCH Technologies is an innovative company focusing on ink and related products. Founded in 2011, the company transforms how people and businesses refill their printers through innovative technology solutions. Our core purpose guides the research direction of 1) preventing land waste and 2) bringing customers better products with lower costs. Every day, over one million ink cartridges are thrown into landfills worldwide. The company has focused on working with businesses of different sizes, from Fortune 500 companies to entrepreneurial starters, to develop custom ink, spanning from printer ink to stamp ink, re-entry ink, indelible ink, redaction ink, invisible ink, and more.
    This video was produced by Kevin at BCHTechnologies.com.
    Here's a timeline summarizing the subtitles:
    00:01 - Kevin introduces himself
    00:05 - Kevin describes the problem he will solve
    01:25 - Kevin explains the scanner error E-02 and its possible causes
    02:18 - Kevin provides instructions for cleaning the cable and finding spare parts

КОМЕНТАРІ • 168

  • @kelsiem9875
    @kelsiem9875 4 роки тому +7

    THANK YOU! This was SO helpful and allowed me to get my orders out without having to get a repair or a completely new printer!

  • @ifeelavon2447
    @ifeelavon2447 2 роки тому

    TYSVM!!! Epson "Customer Service" prepared a return on this printer, and simply, a pencil had dropped down into where you input paper. PROBLEM SOLVED!

  • @MooseJawKim
    @MooseJawKim 2 роки тому +8

    Thank you so much with helping me understand how to connect the cables that came loose! I really appreciate the time you took to film and explain it!

  • @joanseason2740
    @joanseason2740 Рік тому +1

    I almost gave up and found your video ,Thank you!

  • @B24CPN
    @B24CPN 2 місяці тому

    Thank you for letting me know how to take the side panel off of the Epson et-4800 like this one. After all colors clogged, and using a cleaning kit, the two scanned cables came apart. I was able to use this video to figure out how to access them to put them back. Thank you.

  • @SusanHomeroad
    @SusanHomeroad 3 роки тому +1

    Thank you thank you! I had the error for months on my new printer. I followed your directions and found out that the smaller plug on the motherboard was not connected. It is all fixed thanks sooo much!

  • @eddiedpaulding550
    @eddiedpaulding550 3 роки тому +1

    I pulled the cover up to high to flush print head and you guess it, the scanner cables came loose.
    Thanks so much for making this video, you have saved my printer and blessed my evening.
    Thanks again.

  • @lornettahooks1522
    @lornettahooks1522 2 роки тому +3

    If the cable gets bent behind the silver marks will it be ruined? I tried this fix, but still getting the Scanner error 100016. help!

  • @Original_BeeBoo
    @Original_BeeBoo Місяць тому

    I'm going to have to watch your video later on. I had a friend give me a printer that he said didn't scan.
    What he failed to mention is that he didn't put the screws back in after he took it apart to see if he could fix it. And then proceeded to lose every screw because he didn't put them in a box or back in.

  • @marleyalcalar237
    @marleyalcalar237 2 роки тому +3

    I did this and I’m still having the same error code ha any one done anything different to fix this error?

  • @carolkeller4299
    @carolkeller4299 2 роки тому

    Thank You! Epson support told me it was a complete loss of firmware and that my computer had viruses that they would clear for only $100!

  • @greentea7037
    @greentea7037 Рік тому +2

    Thanks -- this really saved my printer... I really liked you explaining "everything" - what color goes up or down etc.

  • @JAIRTA25
    @JAIRTA25 Рік тому +1

    Gracias!!! Tuve el mismo problema y logré resolverlo con su video.

  • @lissmejia620
    @lissmejia620 6 місяців тому

    Thank you sooooooo much you made my day I was so sad I thought I had to buy another printer TY!!!!

  • @aliciaacosta6304
    @aliciaacosta6304 Рік тому

    Thank you for helping me get my printer working again !!

  • @Rajrules100
    @Rajrules100 4 роки тому +1

    Thanks a lot Kevin!, just fixed this error. Saved me from a trip to repair shop.

  • @You_said_what1
    @You_said_what1 Рік тому

    You just saved me $400. Thank you!!

  • @monicacurlin5506
    @monicacurlin5506 Рік тому +1

    I have a ET-4700 with the same code but my cables are not loose or didn’t come out! Any suggestions

  • @dauriagroux-holt4028
    @dauriagroux-holt4028 3 роки тому +1

    Thank you! Got a free printer off buy nothing and fixed it!! Not only saved money but also saved something from the landfill!

  • @MrCaco702
    @MrCaco702 2 роки тому +2

    Great! I got mad and ripped the hole dam scanner cables and all...now my crap don't work 🤣😂🤣

  • @trevastewart8876
    @trevastewart8876 6 місяців тому

    The Hank you so much! Problem fixed! I must’ve pulled those two connectors out when I opened the lid too far :)
    So many thanks to you for making this video?❤❤

  • @user-st7tj9nx6y
    @user-st7tj9nx6y Місяць тому

    I have an et-2803 and it doesn't come apart in the same way. Do you know how I would get it apart to continue the rest of the video?

  • @UkinyaandXia
    @UkinyaandXia Рік тому

    I'm planning to try this when I get home. This has been the best explanation I've had. Epson wants me to purchase a new one. This messed up within the first 2 years. I'll keep you updated if it worked for us. UPDATE. You are the best!!! My printer is working!!!!! There was one little cord that came undone. Do you know Epson told me I would need to buy a new printer. I been looking.....I checked videos and was about to finally buy another one until I came across your video!!! THANK YOU! I have an ink question for you...

    • @BCHTechnologies
      @BCHTechnologies  Рік тому +1

      Thanks for the sub! You are welcome! Happy Printing!

  • @jett0206
    @jett0206 Рік тому

    Thank you for your video my problem was the two small cables were disconnected

  • @giuseppedambrosio2892
    @giuseppedambrosio2892 Рік тому +1

    I have same problem on a epson wf2860, how i can do to fix the problem?

  • @xRDHxBrownSugar
    @xRDHxBrownSugar Рік тому +2

    Where can I get the scanner ribbon replacement part. I think I damaged it trying to put it back in

    • @luciagonzalez5718
      @luciagonzalez5718 Рік тому +1

      Same happened to me still wondering how to replace that wire. Hoping Kevin does a video on this.

  • @laynebrandy8458
    @laynebrandy8458 Рік тому

    Thank you! Worked for me after trying twice.

  • @xhesixhesixhesi1945
    @xhesixhesixhesi1945 3 роки тому

    Omg thank you so much , this saved me right before my exams - you're a genius

  • @Sadeq_Jali
    @Sadeq_Jali Рік тому

    Great, I fixed it as you said and you clarified, thank you very much 🙏🙏🙏

  • @CorrineB
    @CorrineB 2 роки тому

    Thank you! It was a loose cable, fixed it quick thanks to your help!

  • @jkytown
    @jkytown Рік тому

    I purchased a used Epson ET 2760 the seller said it had a jam paper error. When we received it the scanner was off the printer with 2 small ribbons out, I don't see a 3rd large ribbon. It appears the scanner was forced too far back when opening it up. Does this model use a 3rd large ribbon? How do we dissemble the printer to get to where the cables connect?

  • @michellesprout4199
    @michellesprout4199 3 роки тому

    You just saved my behind with this video. Your awesome Kevin!!

  • @angelicarivera8385
    @angelicarivera8385 3 роки тому +2

    I tried this and still get the error code, the scanner does not move. You mentioned in previous comments it may be the scanner itself and to take it apart and figure out the problem but I am not confident in myself. Do you have instructions or a video of you taking the scanner apart and figuring out why it won't move?

    • @latoyasmall
      @latoyasmall 3 роки тому

      I have this same problem, took out the cables put them back in and still have that same error

    • @kkkrysta13
      @kkkrysta13 2 роки тому

      @@latoyasmall Same. were either of you able to figure it out?

    • @janetallen4070
      @janetallen4070 2 роки тому

      I have the same issue. And it's brand new! Ugh so frustrating.

  • @hadassah2118
    @hadassah2118 4 роки тому +6

    Thank you for the details and camera angle. I did it !! Those cables seem to pop up quickly if you have a paper jam.
    Can you do a paper jam for this model. I found myself removing the top lid off so the cable came out and I did not realize it.
    Shay shay !! :)

    • @bb-kv8cb
      @bb-kv8cb Рік тому

      Anche io, ma non sono riuscita ancora ad aprire la scatola con il cacciavite, faccio leva ma sembra attaccato

  • @a.athertonwrites
    @a.athertonwrites Рік тому

    if the lamp does not turn on when the printer turns on and moved to the left how do we order a new lamp for et-15000 do you have one?

  • @katherinevalenciagallagher5749

    Thank You!! I fixed my printer!!

  • @anabela7231
    @anabela7231 Рік тому

    thank you i did all the steps u did, but it shows the error code 100032. everything is properly installed with the cables, the scanner doesnt move. any tips?

  • @sandrapeak5053
    @sandrapeak5053 9 місяців тому

    Your video was really really done well and very helpful.

  • @beyondblueprint2023
    @beyondblueprint2023 Рік тому

    Hi my printer is Epson L5190 and scanner Error 100016 I have tried to clean and reinsert the cables but still the error is still there. What could be the other reason?

  • @mzgstylez9284
    @mzgstylez9284 3 роки тому

    Awesome! Thank you for your help I was able to get ride of the error message…

  • @reetah584
    @reetah584 2 роки тому

    Thank you! This saved me so much time and effort

  • @beverleymaloney7102
    @beverleymaloney7102 3 роки тому +2

    Hi Kevin, I find your channel excellent. I have a problem my Epson workforce 545 is showing a Printer error problem. no code number. it states turn off and then on again. I have done these to many times to count. I changed out the ink and placed in a new Epson ink cartridge. I cleaned the print heads, the printer came back on then I went to check the print pattern and the error came up. Please help.
    I have not been able to use the printer since.

  • @dngoldman1
    @dngoldman1 Рік тому

    Super helpful in a pinch...Thank you!

  • @rositagarcia94
    @rositagarcia94 3 роки тому +2

    Thank you so much I literally crying I was already gonna give up go rush myself buy another printer

  • @malikfaisal8080
    @malikfaisal8080 2 роки тому

    Very Amazing Video and Very Good Description in Detail .
    Thank You so Much.

  • @quistone508
    @quistone508 2 роки тому

    Thank you so much. Your video REALLY helped me out

  • @kaylaholston751
    @kaylaholston751 2 роки тому +1

    My printer is brand new. Error came on during setup?/

  • @tashiphillips3745
    @tashiphillips3745 2 роки тому

    Thank you so much. This helped me resolve my printer issue, You Rock

  • @luciagonzalez5718
    @luciagonzalez5718 Рік тому

    Thank you for your video , I tried this method once before and it worked ?, it happened again and now the smallest cable wire is badly scratched is there a video on how to replace or fix this problem, can this wire be cut? or does the wire need to be completely replaced and if replacement is necessary is there a video on how to do this ? Please advise I am sure that is the problem with the printer as it was working fine. I really do not want to get rid of it if I can fix it with a spare part.

  • @MariaLuisaCMT
    @MariaLuisaCMT Рік тому

    omg, thank you so much!! I was getting ready to throw my printer out the window lol it was just a loose cable

  • @revakozdras834
    @revakozdras834 Рік тому

    Thank you so much I pulled mine out on accident and was having a mini breakdown. I have a question can you put the whole top of the scanner on to the same model printer my fiancé broke my scanner glass and he bought a second hand one to replace it and the ink isn’t working right on it . Just curious

  • @agrubbs7496
    @agrubbs7496 9 місяців тому

    Hi Kevin,
    I know this video is old but hoping you see this. I accidentally messed up one of the scanner tabs from trying to get it to fit.
    I don’t need the scanner function and would love just to bypass the error. Is this possible?

  • @alliedoll5
    @alliedoll5 3 роки тому +3

    I followed all directions and still getting the E2 error code. Any advice?

    • @Thedreamteam99
      @Thedreamteam99 3 роки тому +1

      Same I fixed this same issue before and now it’s still giving this error message after plugging both cables back in.

    • @yolandabey2097
      @yolandabey2097 3 роки тому +2

      So once he tells you he won’t come back and answer our questions? I’m having the same issue and this is a printer I just got yesterday frustrated to say the least

  • @laurencreech5894
    @laurencreech5894 Місяць тому

    What do you do if cleaning the cables doesn’t work?

  • @mimojadi
    @mimojadi Рік тому

    Hello. Can I get help with scanner error code e02 100032? I remove both of the little cables in the back and reinserted and reinserted the larger cable in the front. The printer turns on but I can't bypass the error.

  • @yovanettyaremen3122
    @yovanettyaremen3122 3 роки тому +1

    How to disassemble the epson l5190 printer scanner?

  • @fixcar111
    @fixcar111 3 роки тому +1

    thank you very much! You made my day!

  • @ashleypovia8697
    @ashleypovia8697 3 роки тому +1

    Just bought my printer a week ago , changed out ink (making it a sublimation printer) I initially put in the wrong ink so I followed a video and drained the printer of the wrong ink and now when I turn it on (haven’t added new ink yet) I get a scanner error - 100077. I’ve unplugged and plugged back in multiple times . Nothing . Epson says just take it back to Walmart and exchange it but my Walmart and every Walmart within a 100 mile radius is out of stock. So I need to fix this . Can you help ?

    • @BCHTechnologies
      @BCHTechnologies  3 роки тому

      You can call Walmart and they should be able to arrange a pickup or Fedex. What is your EcoTank’s model?

  • @marialuvsdee10
    @marialuvsdee10 9 місяців тому

    Hi do you have any videos on how to install a roller feeder? I'm dealing with my paper not being feed thank you

  • @rjmackofficial2486
    @rjmackofficial2486 4 місяці тому

    How do I fix the moving pc with the light on scanner ?

  • @TheMalachiAcademy
    @TheMalachiAcademy Рік тому

    Really worked thank you . Now lol can you tell me why the ink levels are not visible from the front ?

  • @communication6835
    @communication6835 2 роки тому +5

    I have tried the method per the small cable I remove it and clean it and fix it back again. But it does not work

  • @Game-367
    @Game-367 Рік тому

    Thank you so much, I achieved Thanks to you

  • @ilhamhab8846
    @ilhamhab8846 4 місяці тому

    Thank tout verry much

  • @kellyzhang8932
    @kellyzhang8932 Рік тому

    😊thx so much. Resolved my problem!

  • @magnetic_melissa
    @magnetic_melissa 5 місяців тому

    Hello, I was setting up a brand new Epson Ecotank 2800 and trying to get it ready for sublimation. Soon as I reached the step after preparing, it mentioned it would take 11 minutes, but before it could finish I received a message that there's an E2 scanning error with the same numbers underneath.😭 All the website says is to shut off and turn back on, but it's been wasting my sublimation ink. I tried to follow the steps you mentioned, removed the screws to open the printer up and looked at the three ribbons, as well as removed the side panel to place the ribbons back where they belong. When I went to open the printer, a screw was missing from the front already and on the inside there was a piece of black tape on the inside near where the ribbons were. I removed the black take and observed the ribbons. I didn't see any damage, so I proceeded to use a dry cloth, even though the ribbons looked like there wasn't any dust or damage. I've been trying to figure this out for awhile now, any advice would be appreciated. The latest is that when I try to turn it on now, it skips the initiation step, but when I try to do anything, such as copy, or maintenance, it says printer busy, and then the same error message happens. I'm not sure if it's the way I'm loading the paper, because it doesn't seem to smoothly be able to be pushed to line up with the arrow where the printer rear tray is, or if I'm not loading enough pages at the same time. I also was in the middle of setting up the wifi network to connect to it, but I couldn't finish setting up the wifi because of the scan error. I finished trying to set it up on my cell which is android, and my laptop I'm using is a MacBook Air. Additionally, I was using brand new A sub sublimation paper, but then switched to use regular copy paper to not damage or waste the sublimation paper, and the Hippo Sublimation Ink that mentioned it would work for an ET 2800.😔 I don't know if it's a printer problem, or a problem with the sublimation ink, paper being loaded, or air in the line, since I can't get passed this error code to even attempt to print anything. Thank you in advance for any information or assistance you can provide.

    • @mayvue3075
      @mayvue3075 4 місяці тому

      Have you figured it out?! I had the exact issue! Omg how interesting! I just bought the et 2800, my husband also notice that a screw was missing in the same spot like you described. Mine is also showing error😒. I'm thinking of just returning it

    • @magnetic_melissa
      @magnetic_melissa 4 місяці тому

      Hello @@mayvue3075. Sorry for the late reply, I just saw that you left a comment.
      I'm not sure if you already returned yours or not, but what I did was contacted the merchant that I purchased from, in my case, Amazon and explained the situation. It was under buyer protection, so they issued me a 1x replacement for the printer, and said the faulty printer, I could keep. I tried to fix the one that didn't work, and found a video that was about the scanner having an issue, where you have to take the section with the glass apart to get to the mechanisms inside. I followed the steps, which seemed like it might work, but then the part that holds one of the mechanisms that moves the scanner, broke when I tried to follow the instructions, so I'll never know if it was an issue because of the scanner not being able to move or it just was a defective item. The replacement printer I took the chance to try setting up for sublimation again, and thank God it worked. So maybe we both just received bad batches or printers that previously were defective, I'm not sure. I hope it'll work out for you too. Sorry for the late response.

  • @elsaponce4366
    @elsaponce4366 2 роки тому

    Muchas gracias, solucione mi problema 🙏!!

  • @ritatolen5756
    @ritatolen5756 Рік тому

    What would be my step if the pages start to print with color and lines and then starts printing blank pages?

  • @yolandabey2097
    @yolandabey2097 3 роки тому

    Ok so I have a refurbished printer that I got from epson and got it yesterday and did my ink sublimation step now I’ve done all of your steps and still getting error message! Reached out to epson but since I’ve already put the sub ink in they won’t allow me to return it I’m almost in tears

  • @skulants3996
    @skulants3996 3 роки тому +1

    is there a way i can do it without taking the cover off

  • @rebecamartinez645
    @rebecamartinez645 2 роки тому

    This video was so helpful but could you help me with the number of the part so I can order the cable set because Im still having the same error.

  • @muhamadadnan1652
    @muhamadadnan1652 2 роки тому

    My printer problem after choosing 1200dpi scanner from my computer ,
    and now its say the scaner is out of order,
    How can I fix it ,please?

  • @michaelmasanegra2793
    @michaelmasanegra2793 11 місяців тому

    How to fix system error on epson et-2850? Need assistance please.

  • @martinapenarodriguez4154
    @martinapenarodriguez4154 3 роки тому +1

    Is there anyway to get parts for the scanner?

  • @justynapasieka2204
    @justynapasieka2204 2 роки тому

    Mam ten sam błąd,I zrobilam to co Pan zamieścił na filmiku,ale niestety drukarka dalej nie działa🙈

  • @carolinecyr6339
    @carolinecyr6339 Рік тому

    It worked perfectly! Thanks alot! 🙂

  • @R4Ever56
    @R4Ever56 2 роки тому

    my epson ET-4700 prints out an information page before each print , how can i avoid this?

  • @seamus9305
    @seamus9305 3 роки тому

    Hey, it worked! Thanks Kevin.

  • @QueenitISwhatitIS
    @QueenitISwhatitIS 2 роки тому

    i did this and it worked at first then one of the cables came out again i cleaned it and pushed it back it and now the error code is back and wont go away.

  • @4909jessi
    @4909jessi 11 місяців тому

    Thank you sooooo much ❤

  • @myhappymedium143
    @myhappymedium143 2 роки тому

    Wow...thank you
    Sooooo helpful 😀

  • @a.athertonwrites
    @a.athertonwrites Рік тому

    Do you have a more detailed video where you take the scanner apart?

  • @barbaralasek7395
    @barbaralasek7395 Рік тому

    Thank you!

  • @jazzhdz3326
    @jazzhdz3326 3 роки тому +1

    It's still showing error and I followed all steps, like it turns on for a couple of seconds and error shows up again what can I do?

    • @alliedoll5
      @alliedoll5 3 роки тому

      Me toooo!!! I was so hopeful!!

    • @marasalmon9588
      @marasalmon9588 3 роки тому

      Did y’all ever fix yalls issue cause I’m having the same problem

  • @finnharreidsson5862
    @finnharreidsson5862 14 днів тому

    Smallest ribbon cable somehow had come loose on my et-2820.

  • @leandrolima7002
    @leandrolima7002 Рік тому

    Muito abrigado resolvi problema da minha l4150

  • @bissouma2730
    @bissouma2730 2 роки тому

    Thanks. You helped me a lot ;)

  • @medoHamodi
    @medoHamodi 2 роки тому

    thank you very much

  • @fkabarca
    @fkabarca 3 роки тому

    Thank you so much!

  • @1945temo
    @1945temo 2 роки тому

    Apparently the scanner error has to do with those cables getting disconnected, I am checking them and nothing semms disconnected.

  • @annetteblud4492
    @annetteblud4492 2 роки тому

    Thank you. I did that now I have a black display screen.

  • @cpaulette1
    @cpaulette1 4 роки тому

    Help. I can see I have the med and the small cable that aren't connected to anything. I can't no matter how hard I try to get the back off. I have pushed in on the white tab but it doesn't seem to release anything. What am I doing wrong. This is a new printer and I am getting really frustrated.

    • @BCHTechnologies
      @BCHTechnologies  4 роки тому

      Make sure they aren’t upside down. Hold on the blue part and push.

  • @coachsmp1534
    @coachsmp1534 3 роки тому +1

    Hey! After 7 hours I found this video. Thank you soooo much! It helped a lot 😎🤝😎

  • @linaespinosa8446
    @linaespinosa8446 3 роки тому

    Thank you so much

  • @GH-qi1wv
    @GH-qi1wv 2 роки тому

    My still the same. Error. I was looking for other video about to check the other sensor. Cuz the wheel move a little bit. But still same error. If you can help me please. My error is 100032. Thanks

    • @mimojadi
      @mimojadi Рік тому +1

      did you ever figure this out

  • @Savayalane
    @Savayalane Рік тому

    Thanks!

    • @BCHTechnologies
      @BCHTechnologies  Рік тому

      ❤❤❤❤❤ Many thanks for the support! ❤❤❤❤❤

  • @AA-uo5fj
    @AA-uo5fj 3 роки тому

    I have the epson et4700 and it is showing an error 100077 please help

  • @linaespinosa8446
    @linaespinosa8446 3 роки тому +1

    Perfect

  • @kimberlystripling2055
    @kimberlystripling2055 Рік тому

    I need to know how to do it for the et-2760 serial #*X6NJ154142*

  • @sanjaymali4622
    @sanjaymali4622 2 роки тому +1

    epson M2170 printer Error Non Printing Features are avaliable 000023