This is New Public Management, and its implications for reform today

Watch Caroline Slocock who was part of the creation of the current New Public Management (NPM) design as a senior civil servant working for the Thatcher and Blair governments. She describes the creation and of NPM and the implications for public sector reform today.
As we search for better ways of working, Caroline Slocock talks about how New Public Management started and how pervasive it has become. She explains that its original aim was to deliver efficiency and value for money through devices such as competition and targets, and reflects on how NPM has in fact achieved the reverse.
Policy makers and public sector managers in so many countries now recognise that their public services are far from perfect. And in the UK some are broken. This is characterised by poor cross-collaboration, and a ‘revolving door’ for people experiencing complex issues, where they are commonly passed poorly from one service to another. Too often people never get the joined up help they need. This is evident in the rises in demand over the past decade, and increasing costs whilst service provision drops. The impact on the UK National Health Service (NHS) has now reached breaking point.
The public sector is in desperate need of reform and new ways forward, and this video will help understand how that can happen.
Caroline, talking to John Mortimer, who is an expert on redesigning services that are free of NPM, using mission driven approaches. They discuss better ways to achieve reform to provide truly effective and efficient services using systemic mission focused examples. This results in reduced demand, lower costs and better outcomes.
This has profound implications for the reform of central and local government, and the development of services. As demonstrated by the case studies in the website below, and in 'the liberated method'.
It would be great to hear about your thoughts on new public management in the comments.
How to make reform work and what the new mission driven approach looks like
• How to reform New Publ...
This is what the structure of a reformed public sector could look like www.improconsu...
Case studies of what systemic way of working looks like
www.improconsu...
And I cover how to design services leaving behind NPM and more, in this deepening workshop www.improconsu...
Caroline Slocock wrote a book about her experiences 'People Like Us: Margaret Thatcher and Me'
Lastly, a framework around how to move on from NPM, Human Learning Systems
www.improconsu...