Gutted.... The Eastman AC630BD Fail To Impress Its New Owner
Вставка
- Опубліковано 19 січ 2019
- I would love to know what you think about this situation? Its a really interesting insight into customers expectations and how sometimes you think you have done everything you can yet you still "fail".
Now I have to find a new home for this beauty!
rguitars.co.uk/products/eastm...
What do you think?
I would love to know how you would feel if you received this guitar?
Thank you all so much for your comments! Wow over 80 in just hours since I posted last night - thank you. Following the outpouring of love for this guitar I thought I would set up a voucher code for anyone wanting this beautiful guitar.
Voucher code : LOVEMYWART
This will give you 10% off. The voucher can only be used once against this specific guitar so if the voucher code doesn't work chances are its gone to someone else.
I have had several enquiries for the guitar so I know it will find a loving home.... If I could keep her I would. Hey ho...
This link I believe will automatically apply the code for you...
rguitars.co.uk/discount/LOVEMYWART?redirect=%2Fproducts%2Feastman-ac630-bd-inc-100-professional-setup-added-value
Clearly I'm tardy to this party discussion, but I just have to comment that I would have rejected it too. Wait six months in anticipation for a $2500 guitar (guess price), I would have been pretty let down too. Someone buys in your shop they see that flaw, and I do call that a flaw even if being purely cosmetic as it's just too obvious to ignore, and they either accept it or negotiate for a price consideration, but waiting ...AHH!
Six months suggest that Eastman had no back stock and had to add that into their making mix. That is kinda their flagship acoustic right, so I'm surprised that QC didn't squelch that early on like at wood selection.
I own an Eastman T58V electric hollowbody and am quite happy with it, great tone and look. Being a solid wood hand carved archtop with a vintage finish is quite different from high gloss nitrocellulose and does evince a certain roughness or unevenness that's acceptable as 'aged'. But having said that ...
I still see minor 'flaws' in the making that while don't affect playabillity are none the less curious to me.
Well I hope your customer is happy anyway, oh - did he get his replacement yet I wonder?
It's a beauty spot, I bet your soppy customer wouldn't have turned down Cindy Crawford....
Stunning guitar, the beauty spot reminds me of Cindy Crawford, I wouldn’t reject either of them!
I'd take the guitar over her at this point.
oh ! i was thinking the same. Hi five !
cindy crawford? eww yuk,shes ugly as fuck.
Actually, good comparison, Cindy was actually rejected at several agencies when she was young because of her beauty mark! Call the guitar Cindy!!!
@@bigmike9527 Different folks, different strokes I get that. But seriously, I can't imagine any red-blooded man would of kicked her out of bed in her prime...
I worked for a premier acoustic guitar manufacturer in the USA, and one of my roles was selecting different species of wood for custom and high end guitars. It's extremely difficult to obtain perfect wood, especially this day and age. But, If the customer doesn't like it because of this minor blemish, that's fine he doesn't have to buy it,. The problem is, the next guitar may not sound , or, play as well as the original, and to me it sounds fantastic. There are many other things to consider when buying a guitar, more than just cosmetic issues. No guitar is perfect. I call it character and individuality! Do we sit and look at guitars, or, do we play and listen to them? People now pay lots of money for relic and distressed new guitars, with manufactured dings and blemishes. It's very subjective and obviously a personal preference. But remember, every guitar is different.
TBH the irony here is that some of the most overpriced and hyped guitars are the bashed and battered ones Fender et al have realised they can dupe idiots out of tens of thousands to buy - so, yeah for a substantial chunk of the market looks do matter (although not necessarily good looks) - And you'll note that brands know that bright pretty colours attract people on a low or no budget. Obvious example here is that the AZ premiums tend to look pretty (or at least stand out more) than the finishes on the AZ prestige. But there's an obvious quality difference between them that makes the prestige the better instrument. The prestige is the better guitar to play. But Ibanez know that people will buy the premium and rationalise that the colour is nicer - people who buy cheaper things need to kid themselves they have a better deal than the expensive one. Same as people who buy an expensive item need to make sure that buyers remorse doesn't kick in - so they need to know it's better than the budget model. A blemish is going to stick out more.
You often see people commenting on this perhaps not realising that the garish bright finish is there because it's being sold on looks. Even Vai, who has a lot of garish Jems has tended to find one that he really likes to play and it's a plain white - that should tell you that even the most egocentric, showman virtuoso guitarist cares about playability over looks. But most Jems are sold to people who care about the looks - and the audience is wowed when Vai does one song with some fancy pants garish Jem model.
The other side of the coin is how much you're paying. The trouble is making a guitar in some parts of the world is significantly cheaper because Cort et al can get away with mistreating staff and those staff don't cost as much. But the problem is the difference in resulting price doesn't reflect the difference in quality. i.e The difference between, say, a USA select Charvel or a USA made PRS and the Mexican Charvel or Cort made PRS SE isn't several hundred percent. Maybe the expensive ones are 10-25% better but simple economics means to get a 25% improvement you need to pay 5x more. But once someone is paying more they expect it to be perfect and because how much money you have isn't reflective of how good a guitarist you are, for a significant number of people paying a lot of money for a guitar they only really have looks to go on. They don't need a £3k+ guitar or a £10k guitar, but they have the money for one and the desire so they buy it and they want it to look perfect.
Same as 99.999% of the people buying high performance sport cars will never explore or experience the performance of the car but they'll be able to look at the paint work and the trim - and the more they pay the more they'll expect perfection. Whereas the highly skilled guitar player would probably pick a guitar blindfolded (and I'm not talking about those buffoons on Andertons wearing blindfolds) but there aren't many highly skilled guitar players. I mean you wouldn't set up a business selling musical instruments to highly skilled players. When you set up a business selling instruments primarily you're going to get people who can't play at all and want to learn (and, often as not mum or dad are buying something and are more concerned that it doesn't cost them much because they expect Johnny or Sally to be wanting a skateboard in 2 months time and they'll never touch the guitar again) or very average guitar players with money to waste - and these people are the ones you can oversell a guitar that's bashed or got a brand name on it. The rest are average guitar players who buy an instrument based on their budget - they'll have some idea of how well an instrument feels but their playing really won't be good enough to make it worth paying £5k rather than £500 even if they do. The number of really skilled guitar players walking into your shop is going to be an insignificant percentage - not enough to form a business around. Hence why you have to fret about how the guitar looks. You ask but most people strum a few chords and do a few cliched pentatonic riffs they can't play their guitar so yeah they're looking at it. I don't know how many signature models Guthrie Govan has sold but the only ones being played to any extent are his - with a couple of exceptions. There are a few Jem players who can bash out decent copies of Vai songs but the vast majority of Jem owners may as well have bought a GRG model ibanez in terms of playability and their level - and a more significant number are the 'collectors' people who buy guitars because they think they have value as objects.
Lastly, of course, in the modern day it's become pretty difficult to make a guitar that sucks. In the 80s if someone had a les paul copy or a cheap guitar they were absolutely useless instruments. Unplayable. Now it's harder to find a instrument that you can't play because of the way its manufactured. Mass produced guitars in the 21st century are light years ahead of the best instruments from 50 years ago. It's the same thing that the average people in the UK now live better than the king did in the middle ages. When it comes to the sound they make there's a bigger difference still although for electrics that are put through amps or an amp modeller and a lot of effects it becomes a bit moot. That means an even bigger proportion of your potential customer base has no reason to spend more - but it also means if they are convinced to spend more they are going to be more critical - as I say to avoid buyer's remorse - especially if he spent £2k when there's an £800 guitar that's more or less the same spec and plays more or less exactly the same - but the reality is the difference in price is simply because the only person who cares about Indonesian and Korean workers is Tom Morello. The bulk of your extra money isn't going towards making the guitar better - it's just a family in the USA or UK or Japan need to be paid more - but, yes, to make that worthwhile they will spend a bit of time and effort to make the instrument better, albeit mostly what they are doing is selling expensive guitars to wealthy people and how they look and the brand etc is more important than how they play. You look at PRS video where Paul gives one of his guitars to Lee Anderton and it's as meaningful as if Paul had handed his guitar to a chimpanzee. Lee can't play guitar. And Lee is only interested in his Les Pauls - sold entirely on his feelings. So Paul hands him a great crafted instrument (for free) and Lee is nonplussed. Well Lee is closer to your average guy who is buying a really expensive guitar than, say, Guthrie Govan is. It's mostly people who can't play instruments that buy them.
Yeah, Bravo Pete.
It’s a knot ! Wood has knots. Sack the customer!
@Sylvester McArthur You clearly have no idea what you are talking about.
I like character marks on my guitars. Things I can see and know it’s mine.
I've watched this video a few times and no doubt the customer deserves to get exactly what he or she wants, but I love the blemish it adds character sort of like the so called bear claw marks you get on some woods. Eightteen years ago we decided to get a puppy from a rescue centre, they showed us a sheep dog that nobody wanted because she had one brown eye and one blue one, this was seen as a blemish by many, we instantly fell in love with her and over the next 17 years she was the best friend and companion ever.
Heart broken when she died. That knot makes it all the more real for me, makes it unique. I've no doubt you found a home for it.
Reminds me of the Seinfeld Cashmire sweater episode, wherethe sweater was coveted till everyone eventuall noticed the red dot on it !
😀
LOL more though tha t Elaine realised George got it on the cheap as a result of the red dot
Its called a beauty spot.
I'm very late to this thread (nothing unusual there) but I'd still like to comment on how superbly this was handled all round. The bottom line is any imperfection or discontinuity in a natural product whether it be wood or something else will divide opinion. If it's not detrimental to the structure or the sound then in my opinion it's natural character only. So to see Eastman and Richard give the customer so much room on this is really encouraging but if we want any form of sustainability with our wood supply then we can't reject such details time after time (Taylor Ebony project anyone?) so I hope this guitar found a loving owner. As for the customer who rejected it in the first instance, I appreciate your outlook too especially if this is a costly lifetime dream to own it and it's detracted from your wish but at the same time I hope Willy Nelson never offers you Trigger ;-)
Your love and passion for the instrument shines through. I'd trust you with my next guitar.
Good on you, Eastman and Pepijn for looking after the customer! Of all the music companies I’ve ever dealt with, I found Pepijn’s assistance exemplary, and I can see why you deal with them Richard. My lefty SB59v that I purchased from you is simply awesome, and easily competes with my friend’s Custom Shop Les Paul. I’d buy Eastman again in a heartbeat.
As you say, the customer is right; once you see something you’re not happy with, you can’t un-see it can you? I know you’ll find a good home for the lovely thing.
the guitar "blemish" would help identify the guitar should it be stolen..
That’s a ridiculous reason to reject a guitar. Wood had blemishes, he should buy a fibreglass guitar.
Nah, I'd have lived with that, slight flaw. Would this flaw have been produced out of Gibson, Montana? Guild? Nevertheless, I'd never buy a guitar, even a perfect guitar from a CCP Pariaha, communist country. Good analysis, bad politics.
@@Calatriste54 Gibson has had it's fair share of selling over priced junk at times in history, like when they couldn't source rosewood and started with the baked maple fingerboard to look like rosewood...um if I wanted a maple fingerboard I would buy a maple fingerboard...
Much appreciate your channel Richard. Fantastic knowledge.
Just seeing this now more than two years later. I am hopeful it wound up in the hands of someone who loves it and enjoys making beautiful music with it.
Hi Richard,
As a pro guitarist, I came across Eastman a couple of years back, then an unfamiliar brand to me, played the whole price range, discovering that Eastman builds extremely high quality guitars in every price range they offer, blown away buy it.
This blond ac630 is a work of art, at a ridiculously affordable price!
The "knoest" at the back of the neck would not be a reason for me to reject the guitar at all!
Wood is a product of nature and if you, as a guitar building company would have to sort through every pile of wood to find that piece for each part of the guitar, without any "knoesten" you'd have to have a pile that big that you can build 100 guitars with "imperfections" to be able to build 1 guitar unblemished.
The price would rocket for that one guitar.... And would have to be sold at a much steeper price (6000€ and more) to compensate.
It's astonishing that Eastman has build such a piece of art with only one small "knoest" at the back of the neck and offers it at such a great price!
In my opinion Eastman is going places and has become a major league brand in the guitar industry.
As the satisfied owner of an Eastman, Gibson is falling rapidly behind the curve when it comes to pricing and product quality. While manufacturers are better off going up than down, data shows that, on average, 86% of consumers are willing to pay more "if" excellent products are accompanied by great customer experience. However, one should be careful not to charge too high a price as it will turn potential buyers away. Eastman is offering products with significantly better quality, for considerably less, hence value.
Gibson's current focus is on branding and making the purchasing journey more enjoyable. The company firmly believes that customers will also be willing to pay for that experience. Unfortunately, by rehashing the same product (with well known design issues) simply based on "pride of ownership," creates another generation of dissatisfied customers who will vote with their wallet, as other have done in the past.
Seems like a real treat to play, sounds fantastic, looks fantastic. Personally, I think the 'blemish' adds character.
I'm definitely keeping my eye on these, I think I want one.
Hat off to you Richard!! that's a fantastic attitude to have, personally I would be more interested in playability and tone than a silly little spot.
Well, you cannot swing a customers opinion if they're resolute, but I'd be extremely nervous as a retailer offering another on this flimsy basis. In fact, I would consider rejecting ordering the same guitar for that customer altogether, and probably their future business. God knows what he'd come up with next? You have more faith than me in the public!
The only thing I'd change on this beauty would be swapping the inlays on the bridge for another inlay at the first fret, but that's personal taste, and done prior to ordering.
Having worked professionally with a multitude of hard and softwood timbers throughout my life, it is clear and obvious all examples of the even the same wood are unique and different. It's why wood has that natural appeal. And we are not even talking about a really expensive guitar here (in the range of a new Gibson SJ200 equivalent).
I just mentioned I worked with many different woods for a long time. Whenever people ever complained about knots, which as rare, my response was,
"Unfortunately, trees have branches".
I am very impressed with Eastman instruments, whatever the comparison to a Taylor or Gibson. They hold their own against any manufacturer, and this AC630BD is no exception. My principal concern as a musician would firstly be the the quality of tone, then the quality of manufacture.
This example appears to excel in both, but goes further. I actually prefer to see knots in hardwoods, as long as they don't fall out! But this is far too small, hard and compact to ever do that.
What your video HAS done however, is turned a lot of attention onto this stunning instrument which I am now anxious to try myself.
i'm a player- last thing on my mind is the shine- i understand if your interested in a show piece- but me i would have taken it - played and loved it dings and all that are gonna come to it- life's too short
i can understand the customer but i also totally understand where your coming from too! that is with out a dought one of the most beatiful guitars i have ever seen! and its birth mark just makes more unique! im going on your website right now and if its in my budget and still available i might just have to buy it!!!!!!!
The knot is paintstakingly added by nature and as such is a bonus and makes it more real
Absolutely beautiful guitar! Aesthetically awesome, with a magnificent rich sound. I would NOT have rejected that guitar - it gives it personality. Beautiful piece of wood crafted by masters. The fact that it is hidden away on the back just shows that some people can be a wee bit spoilt. The argument is, you'd expect perfection for a couple of grand, but to me it is a slight blemish (which we all have) and gives it a little bit of personality. Beauty spot. It's beautiful, that's a spot! His loss.....
That guitar is BEAUTIFUL. I'd be very proud to own that one. I agree with one of the other comments. It is a beauty mark. Made even more wonderful and endearing by its imperfecitons.
Like a beauty spot on human skin, a small distinctive mark on a nice piece of wood can be seen as a blemish or an added attraction. Given the choice between two otherwise identical guitars I’d choose the one with the “beauty spot” in a heart beat. To me it gives it more character and makes it more unique
that's a beautiful guitar,you know some people you just can't make them happy.oh btw I've been watching reviews of the 59/v and yours is the one that sold me so i found a Eastman dealer close to me it's gonna take about 6 months or longer right now i planned on buy e few guitars for my retirement anyway so i can wait.i'll get a les paul standard gold top to play until my Eastman gets home.thanks have a great day and stay safe in these crazy times.
The person who rejected that guitar was buying it for the WRONG reason. They obviously put more value on the look (and potentially what other people thought of the look) instead of the sound - which is why we play the guitar in the first place. I don't care who made the guitar or how much it cost, that was completely shallow.
Gorgeous guitar for sure. I feel the same way you do about wood having imperfections sometimes. The question becomes can the customer accept this imperfection and in this case I guess he can't. Another factor that maybe customers think about as well is the price of the instrument. If a customer pays a higher price for a really great instrument they would have a tendency to expect it to be flawless. I personally could live with this minor difference because it certainly doesn't affect the sound any or how it feels. I would be curious to know how much this guitar sells for because it really is stunning and sounds awesome. Good work on the video.
I understand the customer's point of view. I have been there! Seeking perfection in whatever can be like a tunnel vision goal that excludes a lot of other beautiful things, waiting and deserving appreciation, like Cindy Crawford, i love that comment. Perfection is also difficult to sustain, one ding of the headstock and calamity! The fragile concept of perfection is broken forever. A new search for perfection has to begin again. Solution is don't play it, put it in a large cigar humidifier with a revolving platter in order to appreciate the unspoilt beauty. Richard I hope to get down to your shop in the New Year please help me find my Cindy!
I really enjoy our reviews here....if I lived in the UK I would buy an Eastman from you....I'll take that red SS behind you... BTW that guitar is stunning!!
It looks and sounds amazing 🎶 🎸
Walked into a music shop for the first time in years. Played some of these Eastman guitars. Was very impressed.
Great job capturing the flame...
I’ll take it wart and all. Looks like a tiny knot in the wood. Blinded by the bling
Truth be told, that “wart” just makes that guitar a one of piece. I’d love to have one.
Naa! Just a dab of beige paint would fix it! ;) But, seriously, I can see both sides on this - and I think the point raised earlier about it only really showing up because the wood on the rest of the guitar is so free of "blemishes" is undoubtedly a factor. While I'd have accepted this beautiful guitar without complaint, the fact that you and Eastman are going the extra mile and providing a complete new build for your customer is a real credit to you both.
Impeccable fit and finish and a tone to die for with what looks like a really silky smooth action. Eye candy aside (and this has it in spades) I can only dream of owning an instrument of this kind of quality. My seriously pesky OCD would not get a look in over the tiny blemish when so much is right about this gem of a guitar. It probably would not improve my playing much - at an age and stage where nothing could - but my pride of ownership would be immense.
What if the replacement doesnt play/feel or sound as good as this one, because surely its those things that make them perfect.
It is imperfect but I’d still consider buying it. Seriously. I will check things out in detail & be in touch. That sound .....!
That guitar has a remarkable combination of persistent sustain that hung in there for four or five bars. Plus plenty of volume and its clear, crisp bass side which doesn't kind of overwhelm or overshadow the bright treble side of the instrument as you described like itwold with a good solid spruce top and rosewood back and sides. It's a really sweet and big sounding jumbo acoustic that is new yet once opened up sounds kind of like a vintage adirondack spruce/figured maple back and sides Gibson SJ-200. Happy playing, bro. .
My only thought would have been if it were a knot that could possibly be an issue down the road with it being right at the joint with the body. I would assume the builders at Eastman probably saw it and determined it would not present a structural issue and gave it a pass. Personally, I would not have rejected it, particularly if it came with a good warranty. It's a stunningly beautiful instrument and sounds great too!
This defect area will likely be stronger than not (NPI).
I got a nasty ding in the back of one of my Martin acoustics. A luthier I know managed to fill it and smooth it off, but it left a dark mark, looking a bit like a knot. He offered to re do it, or not charge me. I happily paid up. He had fixed the damage and given it a little unique mark. As some have said, like a beauty spot 😊
I feel sad for that customer of yours. But I believe you'll find another guitar player that will love that guitar and embrace that beauty mark for which it is.
Excellent discussion. The 630 BD is pretty rare. I have one on order and have waited months for it so far. At the end of the day the customer chooses how to spend his money so he's not wrong but on the other hand like others have indicated, it's a natural product and that knot that has no effect on the sound or playability of the instrument. If I was purchasing a super deluxe boutique brand I would probably be concerned but (at least in the States) the price for this guitar is extremely reasonable - if you can get one. Personally I would be more concerned about runout on the soundboard more than a spot on the neck. Thanks for sharing.
This is a late comment... of years. That noted, I would have loved to have the guitar even more so. It gives it character..and what an awesome way to identify your guitar if it were to unfortunately go missing and be found. What ever happened to the guitar..I wonder?
sounds beautiful
I got an Eastman T184MX from you in 2018. I've subsequently discovered what could well be dirty finger prints under the finish on the neck. If I hadn't paid you a competitive price for a superb instrument, I still wouldn't mind because that imperfection is character. However, my perspective on that particular instrument was different because I had it in my hands when I made the purchase decision. If I had waited six months for something flawless, that 'flaw' would probably bug me too, although it's made of wood not plastic, so maybe it wouldn't.
Just wondering, would a traditional large jumbo pickguard affect the tone of that beauty?
I grew up with two friends, identical twins - they were amazingly identical ( both beautiful girls, by the way, who became wonderful mothers ) - one of them had a birth mark, a tiny birth mark, on her neck ( ironically ) - even their closest friends could only ever distinguish them by evidence of this birth mark ....... need I say more ? - sometimes, the tiniest marks of individuality are quite simply divine ( I would have adored this " imperfection " had this been my guitar - it is its fingerprint )
Also an identifing mark if it were stolen etc
Amazed the customer rejected it on those grounds. Obviously the buyer wanted a guitar to look at and not to play, if it plays well of course. Surprised you didn't spot it Richard. Lovely guitar.
Hi Richard so much appreciate your way of business! If - IF- the guitar is such a fantastic instruas it looks - I - myself - would never return it and would simply apply there the strap holder - point. But there are people who just wants the gear to astonish the friends😅 Cheers and keep the excelent value wirk you add to the guitars you sell - I live in Portugal so with customs values added it's impossible to buy from UK😢
It's a nice.guitar. Regardless of the the mark .nothing to worry about. Beautiful looking instrument which sounds great 👍
Piece of art. I wouldn't refuse. Beautiful guitar
I would not have rejected it, like you said it's wood. That little spot gives it character, makes it unique to that Guitar.
I don't think I would have turned it down love the guitar !!!!!!!
to my eyes thats a work of art warts an all
I may be hearing some low action buzzing? I love the binding...beautiful guitar! Some people are VERY hard to please.....maybe OCD? I dropped a tv remote control on my J35 the second day I had it so there you go.....its not perfect anymore....lol...
Appreciate all your care but I would have no problem with the wart.
If it is not a bump or hole or some sort of texture I would accept it as part of the wood. The guitar sounds amazing. You will find a buyer.
Put the STRAP BUTTON on the wart! Insane.
That's exactly what I said . Because that's exactly where the button's supposed to be.
That "blemish" looks totally fine. It just adds to the beauty.
I would have been delighted with this guitar. Its a beautiful dream of workmanship, stunning, i would not have rejected that, its a woody imperfection in a convenient location that, in my view doesn’t retract from the guitar. It sounds gorgeous. He’s missing out imo.
The guitar reminds me of the sound that Nic Jones made on his Fylde. Not interested in the looks so much but what is it like to play. I have an Eastman Mandolin that plays so well. If I played that I would be unable to let it go.
Beautiful guitar, I don't have a problem with that mark, but I can also understand that is how the customer felt. They had a vision in their mind and certain expectations, and that perceived blemish didn't fit those expectations.
I would love to own it though if I was looking for that type of guitar!
I recently bought an inexpensive new guitar that was damaged in shipping. It had a ding about that size in the finish. Being a brand new instrument at full price the ding was not acceptable. This is different. It’s a small variation in the wood and I would have no problem accepting it. A lovely guitar.
Gorgeous guitar- wart and all.
That guitar looks and sounds beautiful
Really?? That's the beauty of this guitar which makes it kinda unique! Small story: Some years ago, I bought a used ESP Edwards Explorer through ebay. The seller (a very reputable American guy living in Tokyo having a guitar shop there) had photos of that guitar with all its marks and dings and it's amazing wood grains. I fell in love and got it. Arrived exactly as was shown in the pictures and I couldn't be happier. I now own a fantastic Explorer (I always wanted one, love this shape) which although a mass produced guitar it's still unique because of its dings and marks and awesome wood grains! Anyways, different perspectives, different opinions. At the end of the day as the person who spends the money, you know better what you like and what you don't :)
I would have seen if they wanted a discount. It's a beautiful full guitar. The blemish kind of reminds me of the Navajo concept of ch'ihónít'i.
I can see his point, but if it’s a “working” guitar and it’s going to be used a lot , he could take it out of the case tomorrow and ding it , resulting in something more invasive than that. In day to day playing I’m assuming you can’t actually feel the blemish ? and it’s just a colour change underneath the lacquer. If it’s going to be an ornament then I suppose that appearance is everything. Has the customer asked for another of the exact same model ? Somebody, as you say, is going to love it, and hopefully play it a lot
I thought you were going to say the problem is the string touches the E string tuning peg...
Lovely guitar!
I think it sounds amazing and great price.
I can see his point too as buying guitars at this level I’d very often a once in a lifetime thing. I have certainly invested in guitars now to the point that I am very likely never to buy any more now.
That's amazing that was never caught in production. Inexcusable, but if you have to get rid of it, I'll take it as blemished 1/2 price with no problem. She's a beauty!
Wood on guitars is often really incredible to look at.
The customer had a valid point and I'm sure the factory would be aware that the blemish might cause a problem at the retail end. This guitar is a luxury item so there are high expectations about appearance as well as function. You are doing the right thing to offer it at a slight discount.
Great Video Richard & tbh that would put me off buying the guitar & had a Gibbo Trad with a dark line in the maple top that did my head in & had to go ❗️BUT I do suffer from chronic OCD & always strive for perfection in everything I do which is totally not possible & causes me all sorts of mental angst 😅 I work with wood a lot in construction & a lot of it is shocking but I know if I was clever enough to build Guitars of that quality that piece of wood would have been rejected by me 👍🏻🎸
It's stunning and I would love that wart as it would make that guitar totally unique. But I also see some may just see a blemish at that price point. So if I had the money I'd beg you for it lol. But alas I don't😢
So I have an E10D with a dime size dark knot on the side of the neck. I see it as I play. Funny enough it’s one of my favorite things about the guitar. It’s a remainder of the tree it came from, a spot of natural wood in a sea of smooth gloss. That guitar just needs a different partner. BTW my E10D is the best sounding guitar I have ever owned.
How far would Will Nelson got if he rejected Trigger? I would like to have a pretty guitar too, but I rather in the long run have one that sounded good and played well.
I think they buyer was right to reject it of course it's absolutely gorgeous and the small knot really is something that wouldn't bother everyone. But when you're paying a premium for something what ever it maybe you expect perfection. If they buyer is anything like me he'd have thought of nothing else for six months while waiting I can only imagine to him it must have stuck out like a saw thumb. I commend you Richard was dealing with it the way you did. I really love how you run your business your customer care really can't be matched. Keep up the great work.
I guess it depends on if you buy a guitar to look at or to actually play! .. ;)
Is it a knot or a blemish? Could it be scraped away and refinished? If you sit with that guitar on your knee and look down it will be in your line of sight. I’m on the fence over it, but it shouldn’t have got to the finish stage in the factory. At this price point it should be perfect....unlike most Gibson’s now.
One of the best-best guitars i have ever played (the sound, the comfort /the perfect neck, very rounded; even the jumbo size is not a problem for me, being not a big person/; the beauty). Unfortunately,..2000$..can't handle it.
It's stunning your customer was unnecessarily picky,the builder is an exceptional artist and luthier.
I truly understand both sides, but to me that spot on the guitar would make me feel like it’s more of a one of a kind and that it’s mine. I definitely would not have rejected it. I’m in agreement that the customer isn’t always right, but in this case, like you said it’s really in the eye of the beholder.
Wood is a natural product.
Blemishes happen the same way that grain occurs by nature.
Bear claw is a blemish yet people crave it on guitars.
One man's blemish is another man's joy.
The tone of that guitar and as a whole the beauty - someone is gonna love it.
I understand the customer wanting a perfect guitar but that is not the nature of wood. No two guitars are identical and personally that would not have bothered me at all. I would have just seen it as part of the unique nature of this particular guitar. Still, it is a relatively expensive guitar and I guess expectations are high when spending that sort of money. Beautiful guitar though ;)
Indeed. An interesting dilemma. I can totally understand why someone would consider it "not right", as did the Director of Eastman. We all loved it so much we just didnt consider the "other view". Never mind. The customer will however get a guitar that they consider to be right for them.
Man this is a tough one. First of all let me say I love how you have that emotional connection to that guitar. I honestly don't know how I would react. There is part of me that demands high quality and perfection, especially when I'm paying for just that. However, there is that part of me that, like you said, realizes it is natural and perfectly imperfect and that should be just fine as well. I think I probably would have kept it though. After waiting so long for it and hearing how beautiful it sounds, it would just have to go home with me
That little spot in the wood is like Cindy Crawford's mole. Who cares when something is that beautiful and sounds so good.
Customer is right. I am with you though. It is the imperfection that makes it unique and, if it were mine, would make it more "Mine". It's organic. Made by hand. Finished by hand. Oh, and just how much of a re-mortgage would I need if that thing had Martin on the headstock?
I think it makes it more valuable.. perfect in its imperfections, like all of us.❤
It's made from natural materials and the customer was surprised that there was a blemish? I'm surprised that there is only one. That is a beautiful guitar.
If it did not have a flaw I'd be worried positive/negative go together, at least in this part of the megamultiverse.
In my view the mark makes the guitar immediately identifiable should it get stolen... I have a fantastic strat with a lovely letter T in the neck timber still a fabulous guitar...
well done Richard , such a gracious attitude I’m sure that guitar won’t be in the shop for long..
I'm a woodworker and I find that items with a tiny knot like that or a catspaw sell before the other "Perfect" ones...
well he can pay double price to the other brand then. it’s a great offer for the price and there is a lot more space for more “imperfection”, and yet it only has a tiny bit of imperfection on such a gorgeous built. He just expected way too much on this price point.
It would not bother me at all. In fact, its "imperfection" is like a beauty mark. Gorgeous guitar. Someone will see it's unique beauty.