It’s so dumb we can be rated or reported by customers and restaurants but we can’t rate customers and restaurants. It would be so helpful to see customer ratings to help you pick better orders with friendly people
Bro I put them right in their place! Remember you can also call DD and complain as well I do that so they can take notes and help you when people snitch
The problem here is the people working in the restaurants are not treated like human beings. From their view point you are just someone making their already miserable life more miserable. I'm not saying it's right. But it's the poor fighting the poor :(
1 tip that I believe really helps with your rating. I literally always type. "enjoy and have a great night!" and my rating went up. I had zero rating after a couple dozen deliveries now I'm at 5.00
@@npdgmale yeah i had this one lady who had the wrong address in the app she didn't thank me nor tip me after spending 30 minutes looking for her house and also spoke trash about dashers on the phone with me not knowing i spome her native language as well
I was harassed by a customer and luckily support felt like helping me that day. They cancelled the order and I got to keep a pizza and some breadsticks😋
I'm new to doordash and I learned the best way is to just take a picture after they told you to leave at the door. If you don't see them taking the food. Give them a text or call the food is out there. Also, be fast.
I agree! Take pics even when it does not prompt you to. I had a gut feeling to go back and take a photo, since after I knocked on their door and got back into my car. No one came out to grab the food. I went back to knock on the door again, this time I took a photo including their apt # with their food by the door. I received another order and started to head to the merchant and I got a email, stating that the customer didn’t get their order. I was like “what!???, I will send the photo to the customer and to the dash support!” Never got a response from the customer( they had a big order from Popeyes, uh huh sureeee you didn’t get the order, right!) scammers!
@@rw-kp1gy some people are just scumbags and want to get the food delivered for free so they make a complaint to get compensated when in actuality they ate the food. I’ve had it happen with Uber eats.
Exactly. I tell them to call ahead and I even live in a one party consent state on recording, so they can record my confirmation. I use DD a lot so I want to ensure a smooth transaction all around. When they call, I respond "Hi is this door dash?" so that if they are recording, they have proof of record.
Agree!!! I stopped accepting a specific Wendy's in my area because same thing, as well that Wendy's has a very rude staff and even worst, literally they ALWAYS ran out of something the customer ordered
I’m not a dasher but I do use door dash as a customer often and you’re right. Wendy’s always out of either chocolate chip cookies or sugar cookies. and for Taco Bell.... Every time I try to order a Mountain Dew freeze... the freezie machine is ALWAYS down.... there ice machine never works either. I remember my dasher bringing me a cup of WARM sweet tea with no ice.. WOW Taco Bell could at least buy ice from somewhere. Ice isn’t expensive at all smh. Who wants a warm beverage?
I started off keeping a great customer rating. Then once I learned the ropes my rating started going down and I was doing nothing wrong. I started to panic about getting deactivated and just couldn't figure things out. I didn't know what my customers wanted from me since we can't see feedback. And the bad feedback came from the urban areas,with my own people. Feedback should be visual. We should know what customers think we did wrong so we can fix it. Finally after talking to a seasoned worker I concluded I didn't smile and talk to the customers enough. They don't want you bouncing around like a clown or holding them up with long drawn out conversations as if y'all are buddies. However, they seem to want you somewhere in the middle. They want a happy smile on your face as if you just LOVE LOVE LOVE serving them as if it's an honor. And they like it when you make small talk "How's your day going? I made sure to give you extra napkins. Your food is good and hot. I hope you have a fantastic rest of your evening and enjoy your meal". To me that is just too much and fake. I feel a hello and thank you have a nice day" should suffice. But once I start making a lil small talk with a big smile on my face, my ratings started going back up. So much for a $3.50 run. I realized when I first started I was nervous and awkward and would explain that I was new. The customer would be sure to rate me 5stars out of empathy I guess but once I stopped the small talk and got strictly business they felt I didn't give it a personal touch of my character. Or I didn't kiss their butt lol.. I guess..either way it seemed a bit weird or egomaniacal because the ones that don't tip or always the ones harshest with the ratings. You have to really do wrong to make a top tipper leave negative feedback. So it makes me feel it's really a reflection of 'their'personality and what they got going on in 'their' lives. They feel pleasure in being able to assault you in your ratings because they're unhappy with themselves. Maybe I'm overthinking but it almost cost me my job so it's worth acknowledging and getting a handle on. I just wonder if anyone else experienced that?
I always make sure to make eye contact with the customers when I hand them order. Most of the time, upon doing so, I can see their demeanor instantly change and they usually become more personable in the way they communicate. I've also had customers come to the car to get the order and there are multiple bags or drinks so I politely ask if they want me to help them by carrying the extra bag or drinks to their door and they often say yes. It's my job after all. This simple act has resulted in getting 5 star reviews I also am thinking about putting together small bags with mints, candy, gum, or toothpicks, and a business card with slogans like "Treating Your Kindly" or simply saying "Thank You" with my name. I just have to make sure to buy items that are sealed so they trust that the items haven't been tampered with. It's amazing how the little things make a big difference.
A little tip that can also help.If you're doing a "leave at my door" order and you have no others upcoming, take your time going back to your vehicle. The customer usually comes out and says "thanks" and you can say "you're welcome." . And if they don't come out right away, wait at your vehicle until you get an order. They'll get their food and see you were considerate enough to watch their order.
@@nhialor5321 it's been advised in a previous vid, that you need to go to the restaurant as soon as you accept the order. This will prompt the staff to do the order quicker as you're there (make sure you notify the staff that you have arrived and that you're from doordash picking up for so and so customer). Also this will save you from others stealing the food.
@@pch3339 well what if I was the one who accepted the order first and went there early to grab the food. Then once it’s pick up, I just unassigned the order, since most food places never asked me to confirmed the order and I keep the food. A second dasher comes along and accepts the order that I had unassigned. I have the food but the restaurant informs the second dasher that the food has been picked up. That’s the point I was trying to make and you keep insisting that getting there early will solve everything. Again, there are shading dashers!!!!
@@nhialor5321 not really. Could also just be any random fuck taking it. So often places have zero security at all, food sitting out, names on receipts visible to anyone. Just walk in, see receipt "here for x" walk out with food. Actual dasher walks in. No food. Dashers unassinging then stealing food is risky af because door dash can see everyone the order was given to and their locations.
yo this is good shit man I just found your channel and I just started Doordash and it's going really well. On behalf of everyone watching, thank you. Keep it up.
@Twin Cities News That's why you take pictures. Take a picture of the delivery, include the house/apt. Number if you can. And keep it for the proceeding 14 days. *Cover Your Ass!*
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But even if you dont have the address in the pic, at least a pic of their front door.. then I think dd asks them to submit a pic of their doorway cause I had this happen before and there was no address but you could clearly see whether or not it is their house.
Here is another reason you can get deactivated. I recently became a target of a sting operation while delivering 6 pack beer. Why these undercover police officers would target an innocent Doordash driver is beyond me. I'm a single mom trying to make a living. I have no criminal record whatsoever and I don't even drink. I had 5 - 6 undercover officers surround me before I had a chance to even notice the text message from Doordash telling me not to leave the alcohol with the customer. When I scanned the ID, I had the approval from my DD app to proceed with the completion of the order. Even though I tried to explain the situation to the officers, they still cited me with a ticket to show up in court three months from now to tell my side of the story. I was an innocent driver trying to make $6.25 for this particular order but ended up being a target a bad sting operation. Things got worse for me when I tried to contact DD for some support. When I contacted DD, they told me they were going to escalate the case to their legal team and that they will get back to me within 24 hours. Four days went by before somebody finally got back to me. He asked me to explain what had happened and asked me to email him a copy of the citation for their record. He promised to keep in touch and told me again that somebody from the legal team will be contacting me. Thirty minutes after I emailed him a copy of my citation, I received an email from DD telling me that my account has been deactivated. I was shocked beyond belief. Instead of getting help from the company I worked so hard to deliver over 3000 deliveries in less than 6 months with a 4.98 driver rating, I was left hanging high and dry. I was shocked and felt betrayed. Doordash is not a company you can trust. They will not support you in any way but instead will throw you under the bus if anything happens even though it's no fault of your own.
Oh no!! We've been doing this for over a year now. I wouldn't be able to work with a nursing baby without DD. Man, they're jerks! You must live in a larger city. I am sorry that happened to you.
@@mrs.hatfield1451 Actually, I live in a small college town called Davis in California. It's crazy how the law enforcement would try to target a helpless delivery driver who's just following instructions. Lesson learned is don't expect DD to assist you with any help if you get in trouble and don't take orders with alcohol. It's not worth it.
@@lydiachu4029 No doubt! This would not stand in Idaho. DD plays dirty a lot I hear, we just haven't happened to have an issue like this, hopefully never.
Lydia Chu please elaborate as to why you were cited by the cops. Did you scan the driver license? Why did DD text you to not leave the alcohol with that particular customer. Your story is missing essential facts.
Binge watching ALL of your videos! Started Dashing to make some $$ while waiting for this COVID to pass.. I have to tell you thank you so much 😊 Super helpful
Are you not collecting unemployment because You do know if you're collecting unemployment and doing DoorDash that's illegal I hope people realize this..
Tee M I am not doing this, but I thought you could work and collect unemployment as long as you report it? Say one week you work one week you don’t? I could be totally wrong. Again, I’m not doing this but it could be good information for others.
Tee M that’s False information. you can still collect unemployment as well. It’s only illegal if you DONT report it. I know this because last year I was able to collect unemployment for a job I was terminated at and still able to work part time at a new job. They just cut the difference from what I was making at my new job compared to what I would’ve received had I not been working at all, you should research these things before you give out wrong info to people.
@@krenajaylo7470 I apologize I just want people to be safe but you are right It is false information apparently and I was wrong I want everybody to be able to earn and make money.
@@teem1653 Actually it's not, ESPECIALLY right now. We don't because our bills are covered thanks to both of us doing DD. A LOT of people are abusing it, but a lot of people would not be making it without.
what I realized is that a lot of customers be so rude and angry it’s like they are mad that you have. A little gig to make money while they just sit home and wait for stimulus checks like I always drop the food off in time give great customer service and take a picture and they will still say they never got they food and make up false things 🙃it’s just crazy
This happened to me on my first day on my last order......ruined my whole ass mood. Got warning from DD and tried to dispute it. Went to bed angry lmao
It's the same skin tone of people as you 9/10 times. Maybe teaching people with your skin tone to stop stealing and being dishonest and keeping the father around and YES I'm being serious. We would have less people with your skin tone trying to rip us off.
If you want to take all that time to clog your phone with irrelevant pictures and send them, be my guest. But I have had several deliveries where Google maps was wrong and there were other coincidences to make you think you were in the right place. The deliveries ended up 200-1000 feet from where the customer actually was. Had we been a reasonable species and didn't cave in to all the Covid fear mongering, a live person at the door of those locations would have made it obvious I was at the wrong place. But with "contactless delivery," it's too easy to make assumptions. Yes, it does save time generally. But we are social beings and the only sure way to know the correct customer received the correct order is to hand it to them.
@@fjockey1 check the house number or apartment number. If the Customer puts the wrong address or number that’s on them. Also I literally delete the pictures after 2 days. Yeah sometimes in apartment complex is wrong, but that’s why you look for the building number.
You are brilliant!! You are so full of so much helpful info!! Who else would know better than someone that has done 10k+ dashes. Thank you sir! I appreciate you!!
Great channel, I’m still waiting on my activation kit to be mailed out, I’m currently a uber eats driver. I love to do research and enjoy a good presentation. I’m also a DIY mechanic, took a week off to replace my exhaust. It broke while making a delivery. I kept a emergency maintenance fund that helped me out tremendously. I’m back with a much quieter car.
So when you talk about being careful about not revealing your customers information you’re absolutely correct. I’ve been rideshare in North Carolina for six years and about two years ago I had a lady get in my car who happens to be an attorney representing a case against DoorDash and it was for a breach of confidential information so that makes perfect sense to me I don’t necessarily think it was intentional but I do think people would like to keep their information private and they have that right
My friend I just want to take a minute to sincerely thank you for taking the time to provide this information. I'm fairly new to this and I've been watching your videos and they are very helpful. Thanks again
I got deactivated for “creating an unsafe environment” she accused me of acting like I was going to run over her by jerking my wheel towards her smh the cops got involved and found that she was full of it
Hey! I was also curious about this. Do you mind if I ask what state you DoorDash if for? I wanna know if this is going on near my state in order to not accept those orders. Thanks !
My first time (and last) getting an order from Wendys, the line was 6 people long. I told them "I have a door dash order" and the prick manager said "We will get to you once it's your turn in line". Looking through these comments, I see I'm not the only person who won't take an order from Wendys.
My good friend was suddenly deactivated for “misuse of red card”… no explanation as to how, or what transpired. He filed an appeal and they rejected it, saying “under the independent contractor bylaws”…. The coldest part to me is them not saying what he did, essentially robbing him of any opportunity to defend himself…
That has happened to me before to. I usually give a descripiction of who I give the food too. If it's Ben and a female picks it up or a kid picks it up, I'll text the person or call them, tell them who picked up the order and tell them "Thank you for choosing Door Dash. You have a great day!!!" Then I note in the comments what the person looked like and what they were wearing. I hope that helps.
After seeing a ton of videos and comments, I always take a picture after delivering the food. Not going to risk it, especially with so much hate and rude people around.
Not dashing much lately due to rude customers and restaurant staff. They take advantage of the fact they can rate you. I had restaurant employees curse at me. I don't have this issue on other food delivery APPs. The ratings creates an adversarial relationship. Image a restaurant server being rated by each.customer they serve along with the kitchen also rating them on each order they place and pick up. I see why Doordash cannot keep drivers. I am very bitter right now due to this which is why I haven't been dashing. Doordash ratings and how they are implemented border on employee and employer relationships. They do not address the why of the rating. What you've described is not an independent contractor relationship especially given that the contractor controls how the task is done. That is not for Doordash to control. One of the litmus tests for employee versus contractor is not just how much supervision but, if there's supervision. With contractors there can be no supervision. A barber (hairdresser) renting a chair in a barbershop is an independent contractor. The barbershop has no say in the relationship between that barber and his/her customers. The barbershop also has no say in the interaction between the barber and product supplier merchants (restaurants).
E Walker agreed, they can ensure their customers are receiving ample service without CR. There is no safeguard against malicious or unscrupulous individuals baselessly giving out 1 stars to diminish a dasher’s rating. These company’s treat CR as a de-facto performance report. At-least at a 9-5, only your superiors could evaluate you and that was periodically e.g quarterly, semi-annually or annually. Here it’s every single contact with a customer and it carries the same weight, it’s quite terrifying when you think about it. Not to mention the effect the rating has on the psyche on the dasher-doing everything right, being conscientious to go above and beyond and yet and still your rating takes a tumble, it can be demoralizing. They should abolish the star rating system but still have an area where customers can leave valid comment or criticism, and allow us to view it to consider it. That’s just my 2 cents.
@@FlexSZN23 Best 2 cents ever spent. Instead of CR being inspiring, it's the opposite. It's punitive. Each customer and restaurant could be the enemy that gets you deactivated. Dashing less. Working more on other APPs and looking for alternatives.
First day dashing today and 1st order wss for sonic they took 40 minutes past their ready time to get the food even after speaking to 4 separate employees. Then my second order was McDonalds and they had a sealed bag so I couldnt check the food I verified the order with staff and they confirmed everything was there, but when I got to the customer they where missing 60% of their food... how are these 2 situations typically handled? The rest of the day was fairly uneventful
I would unassign before I wait 40 minutes past pick up time. But how long you typically wait past pick up time depends on your market. 40 minutes is unacceptable for any market. Don’t beat yourself up over your first delivery being a nightmare. You do have some control with the ability to unassign, but you need to learn your merchants and who is timely, friendly and cooperative and who is not. That will help you learn what orders you should accept or decline and what situations to unassign. It will also help you learn what offer you should accept with what merchant with the $1 per mile rule also in consideration. Some merchants aren’t worth less than a set dollar amount no matter if the offer is $2 per mile. You can’t check sealed bags, but DD won’t let you take anything less than 5 star when the bag is sealed and items are missing. That rating will be deleted if the bag is sealed. No need to sweat sealed bags. Your acceptance rate can be as low as 0% (in my market, mine is between 20% and 30%) and your completion rate as low as 80%, but I keep mine above 90%. Completion rate (80% or below) and customer rating (below 4.2 after 100 deliveries) are the only ratings you get deactivated for. When someone tells you they are missing 60% of their food after you deliver a sealed bag, refer them to DoorDash support. A good reply would be, “I cannot open a sealed bag to check the order and I cannot refund your missing items nor can I redeliver them. Please contact DoorDash support through the chat option or at 855-973-1040.” If they text you back, ignore it. Or you could reply if they get nasty, “This is a DoorDash communication. Your Dasher has completed the order and is no longer reachable. Please contact Dasher Support through the app.”
My man! Haha “you already ready” thank you for giving us these great tips. I’m looking to start my journey through door dash, and clearly need some heads up before I get into this.
@Sam707BFBC When I was in elementary school in the 80s, they gave us honey with our chicken nuggets at school. That's when I started doing it. So yummy.
I watched a few of your vids, I wanna rake up this dash cash in my area. This vid had my attention because I can't rake nothing if I hit a banana peel unknowingly so preciate ya man.
I've had food that was delivered that was either clearly tampered with, drinks that showed signs of someone else drinking from them, or packages with the attempt to steal its contents. I've heard the kids in the back seat of dashers complaining that they didn't get to eat my order as was promised to them. I've had deliveries where the name or vehicle that was supposed to arrive be entirely the wrong gender, name, or make of vehicle. I even had a door dasher get stuck in my driveway after I purposely told them not to use the driveway. He drove off the edge of it getting his front wheel stuck in the soft soil. He got mad at me for ignoring my request that he not use it after he got stuck. It was cold and wet outside. I left it to him to get himself out of the problem he created. The next morning I woke up to multiple sets of tire marks dug deep into the soil all over my front yard that were covered with cardboard. I reported him to door dash and tried to get them to pay for the repairs. I never got compensation for the damage to the lawn.
#7 hit home for me. I was delivering an order and noticed that the instructions were kind of snarky. The instructions said something like “put the food by the door not in the chair!” and I thought it was silly. I thought about screenshooting it (with the customer info blacked out) but I decided not to lol whew😬
I recently got deactivated They said i was abusive to a customer or restaurant staff but I have no idea what incident they are talking about. In 638 deleveries I have never had an unfriendly word with a customer or restaurant staff and I have a high customer rating. I appealed asking them to tell me what incident they are referring to. The reply said we have looked into your appeal and an incident did occur in which you violated the ICA rules or deactivation policy. What the??? If they dont' even know which it was they surely didn't actually look into anything. Don't I have the right to know what I am accused of so I can defend myself? Have others had an experience like this? Could it be that they can't legally terminate us for a low acceptance rate so they trump up a phony charge and use it as an excuse to get rid of us. If so we should find a lawyer and do a class action lawsuit.
Something similar happened to me. They just deactivated my account and then when I called to check why they said they didn't know and that I would have to send in an appeal and they would let me know the results in 10 business days. After waiting 10 days they sent me a text saying my appeal had been denied and to read over my rules and instructions. How in the world am I supposed to know what I supposedly did if they don't specifically tell me!? Then they tell me I can wait 90 days and put in another appeal. How many appeals does it take? So is the 90 days like a punishment period?
You do a very good service Thank-you I've had 25 deliveries over 1 week. I made 2 big mistakes I won't make again vmy phone battery went dead by over looking that need. The second and last was delivering to the wrong address. Because the app said I arrived. And instructions said leave at my door. There were no visible address numbers. Door dash called and I retrieved the goods and took it doors up to the exact right place. To avoid these issues. I got binoculars to read house numbers with. And I will look up Google maps to see a picture of the exact delivery location. My rating is 4,00. So I hope it goes up. I'm getting a pizza carrying bag. And a hat. That's my door dasher experience. Keep up the good you tube tips. Thanks.
I been dashing for 3 years, i had 3700 i would not take pictures alot of times almost never when i would leave it at the door. It finally caught up with me.
Bottom line: treat the gif like you would any regular ole job coz it literally pays the bills. Be respectful, courteous, considerate and patient with everyone you encounter from pickup to drop off.
I had a dude from a greasy project hood order a tiny pizza at like 3 am and he changed delivery directions when I was in mid delivery and gave me like 3 stars or lower, gave me so much attitude when I called in to ask how to get to his house I should've unassigned and retained my great record.. Great vid
I handed the order directly to the customer, so in hand to hand deliveries a photo is not required, even so she accused me of not delivering her order. It was a sad night for me.
Sabrina, they have not followed up with me about it. I was so excited about doing DD, and I really try my best with customer service, but when that happened, it was a real downer. I still try my best, but knowing that this could happen again, I just don’t get as eager. I just need to pray more about it.
My completion rate gets close to 75 because I multi app. If I accept a DD order and then Grubhub sends me a much better and higher offer I will unassign the DD order. That happens a lot. Also if I get to the restaurant and the order is not ready, I unassign and keep it moving to the next. I make 200 plus a day doing this
@@Cool7216bp Usually it seems the only reasons a meal might not be ready when you get there are that they haven't gauged your reliability yet or they had issues with getting paid for the orders. They want to get paid and for the food to be fresh when they send it out.
@@jasonlisonbee maybe but I think it's because of my market. Bronx NY. Most of the time they don't even know that there is an order on the tablet until I arrive and tell them.
I ALWAYS after picking order up send a text introducing myself and greeting the customer letting them know I have it and I’m headed their way and about when I will arrive. I thank them for ordering through company and for tipping and tell them to have a great day
i started dashing today & it’s pretty cool except for them sending me to wrong addresses & when i do get to the place to drop the items off ppl say they didn’t order anything 😤 like what am i supposed to do with the ppl stuff??? 🤦🏽♀️
That happened to me once thankfully he told me it was his next door neighbor then she had the audacity to say I overcharged her for food like if I’m the one who charged her for it then when I showed her the receipt on the bag is when she got more quiet and just went back inside
I started yesterday and I did 24 orders in a day and my rating is 3.7. I have no idea how its that low when I can't check sealed bags and all I do is leave it at the door like they request it, like wtf why is it that low
Make sure you knock loudly (unless they say not to), don't leave their bags directly in front of a door that swings out, and be sure to text the customer at delivery with a picture of their bag at the door including the house number in the picture if possible.
Also, if any of those sealed bags were missing items and you got a 1 star for them, DoorDash will drop off your 1 star ratings from any merchant that seals their bags. It’s been 5 days since you posted this so you may have noticed your rating going up out of the blue.
Someone gave me a 1 star rating on my second day of Dashing. I had called the customer multiple times because I couldn’t find her apartment, I texted her as well and she never answered so it took my a long time. By the time I found the apartment, I guess the food had gotten cold..
I text the customers this message and ask before I get to them and my rating is high: Hi This is your Dasher Warren, The DoorDash app defaults for me to leave your order at your door would you like for me to do that or would you like it handed to you? That made my ratings go way up because some people don't realize it is defaulted to leave at the door
I respect a man that takes a bite of his biscuit BEFORE hitting the answer button.... someone who doesn’t let a call keep him from taking a bite...... straight gangsta
I avoid any pharmacy or store deliveries such as CVS or Dollar General because the area where I live drop offs 60% of the time are difficult due to GPS or apartment complexes where buildings are NEVER marked and parking is difficult or IMPOSSIBLE!!
My account got deactivated because my completion rate dropped to 73 just one day ago, DD didn’t even give me time to get it back up. My account is deactivated 😭 I’ve been dashing for so long, my ratings are great and I’ve completed thousands of deliveries. I feel like I was treated very unfair 😔
lousy :( all it takes is for one nasty customer to just ruin it all.... do they realise they are ruining someone's income, someone who may need to put food on the table for their family?! some ppl have no conscience! I hope you found work elsewhere, maybe Uber or one of the others.
@@pch3339 If someone does not understand what contractor means and gig means, AND they need the money, then that person better get off their tail and get a 9 to 5 or 8 to 4 or whatever. The agreement they signed laid out ALL THE INFORMATION.
@@takemetothemoon328 hardly, but you're still the one worried about being deactivated AND still going to have to work for someone else while being soooo in love with someone that is in love with someone else 🤭 and you will sit there and take it🤭
Hi Bentley! Just a request, if possible... Could you make a video explaining ways to protect yourself against scammers? I had an issue where the food was delivered at a hotel, on camera, and the customer called to say it was never delivered. Somewhat of a newbie, I want to know ways to protect myself from deactivation against scams...
there really isn't much you can do if people want to scam the system. If you have some kind of geotracking system you could prove that you were at the address at the indicated date and time. Like my dashcam has built in GPS. I can take the flashcard out, put it in my computer and it'll show me where on a map I was at any given time. If a customer ever tries to say I never delivered I'd have that as proof. The only other thing you can do is get a spycam and record yourself giving the order to every customer.
M. B. Shit I have an 85% acceptance rate and have made $120+ in 4 hours or less. Just last night I made $115 in 2.15 hours. Maybe it’s cause of where I am but I don’t accept orders under $8.50.
@@stevenneeley4226 people need to strike DoorDash Uber eats and all these other b******* jobs listen people if you do this full time you're not making s*** again if you do this full time you're making a hell of a lot less than if you were to do it literally for hour a day... The toll on your vehicle alone such as mileage oil changes tires etc not to mention the potential of getting in an accident etc. There's no way you could convince me its profitable unless you do it sparingly
No you can decline all you want and stick to $1 or more a mile the base pay is $3 so I won't take anything under $7 or $8 my acceptance rate is 5% you can never be deactivated for it either
You do know that it came to light that this "dasher" actually works directly for DD making videos FOR DD but acts like he's just a regular dasher who posts on YT, right? That's why everything he's saying is what DD has told him to say. That's why it sounds like he's reading a script
There's several reasons why one would unassign an order, a major one being that the restaurant is taking way too long to prepare it. If they told you that it was a 40 minute wait, would you really sir there? If you'd answer yes then that means you enjoy sitting and losing money. But like I said it can end up being several reasons, it just depends on your market. I'm in a smaller area so usually no reason to unassign, except for an order the other night where the McDonald's drive thru was packed out into the street.
Sometimes I get those customer directions to “ hand to the customer” and on the customers end it says “ leave at the door “ , I have stood outside someone’s house ringing the doorbell waiting to hand them their food only to be told to leave it at the door . Or I will be told to open a door and go upstairs and leave food at the upstairs door , one time that door would not open so I took a pic and left the food at the downstairs door , that customer tried to say I did not deliver the food ! Make sure to take a pic if the order says hand to customer but the instructions say leave at the door , the complete delivery won’t go to take a pic if the customers has a hand to customer on their instructions . Always take a pic in any cas just in case because they can de activate you if you can’t prove the food was delivered
For # 3: I have a confession. Recently I cussed out a customer for continuously giving us dashers bad ratings. Though I didn't do this directly because he never comes up to get the food himself, I am sure he got the message because I told the person that actually brought him the food this "And if this guy even thinks about giving me a bad rating, you can tell the S.O.B. to go out and get it himself. I don't know what is his problem but I guarantee you he has no right to make our lives hell when we work out butts off!" I may have paraphrased that a little but I work 2 jobs now and I can barely keep up on my bills. Getting those bad rating really brings me down.
You forgot the one fraudulent referral practices. Got deactivated for it on Friday, but have never even got a referral bonus. So how's that work doortrash. Keep your 7 dollar orders. Grubhub pays on avg 15 min. Dont miss doorcrash one bit
Grubhub is taking their sweet time delivering me the card. The first week has been up so I haven't been able to deliver until I activate the card. I have been calling them. And I got an email a week and a half later saying thanks for confirming your shipping address, the card will be delivered Lol. Even though the address was confirmed a long time ago. Idk, still waiting though. But that first week that they allow before the card gets there, I was doing great.
If you are a 1099 worker, you are an independent contractor. As an independent contractor, if you live in a state where subcontracting is legally and lawfully allowed by contractors, then you can in fact dash for someone else as long as they have set you up as a subcontractor.
i was at a taco resturant a few months ago, I cant remember if it was taco bell or something else but anyway I ordered food to go, and i dont know if it was a door dasher or uber eats or whatever-whatever but he walks in, goes up to the cashier looks him dead in the eye and says hurry up I ain't got all day. At which point the cashier screams at him "THEN GET THE FUCK OUT OF HERE IF YOU IN A RUSH" to which the driver stated "the whole world is in a rush man the earth is constantly moving now move your ass or ima have to bust it" that is when the manager standing behind the cashier leaped over the counter and began strangling the man with his bare hands So i stood up and broke up the fight at which point both the driver and the manager began kissing and making out and thats when I realized none of this actually happened so have a nice day
I had an delivery with g hub where I was unable to get a hold of the customer by phone or text and I had a gut feeling so I called driver support for help and they couldn't reach them as well about 20 after all was done I had given their food away as i was on a double delivery I was on to a whole new trip with uber when g hub called wanting to know if I still could deliver the food I said no and they called again 15 min later so I asked about deactivation they said I did everything right so always call support for help if they don't awnser
My first week doing DoorDash, I did a Jack in the box order. The woman at the register tells me “I’ll be right with you.” She then proceeds to ORDER FOOD FOR HERSELF and then CLOCK OUT. I then didn’t get help for five minutes 🙃 I felt so bad having to explain to the customer that the order was gonna be late due to staff barely acknowledging me at all
479 deliveries in and 4.56 customer rating that hasn't changed since i started. seems to only drop when certain customers request cigarettes or beer on the way. I always ignore those special request . " Sorry but no way to verify age and Door Dash is a food delivery service" is what i always tell them when i hand of their delivery. some folks need to knock that shit off and Door Dash needs to address that growing issue with customers
It’s so dumb we can be rated or reported by customers and restaurants but we can’t rate customers and restaurants. It would be so helpful to see customer ratings to help you pick better orders with friendly people
Problem is, a lot of restaurants don't treat drivers like human beings.
Bro I put them right in their place! Remember you can also call DD and complain as well I do that so they can take notes and help you when people snitch
The problem here is the people working in the restaurants are not treated like human beings. From their view point you are just someone making their already miserable life more miserable. I'm not saying it's right. But it's the poor fighting the poor :(
@@anthonylopez5 Yeah, so you clearly never worked a min wage job before.
@@larryjohnson3087 I have, and the workers are treated just fine in some jobs, maybe you've been unlucky? Idk my experience it's been alright
And in fact Those waiter and waitresses are making much lesser than dasher lol
1 tip that I believe really helps with your rating. I literally always type. "enjoy and have a great night!" and my rating went up. I had zero rating after a couple dozen deliveries now I'm at 5.00
Same. I have over 1400 deliveries and I'm at 4.99
I add emojis and I believe it lightens the interaction between dasher and customer. I get tons of thank yous and 5 star ratings.
Can u message the customer after delivery is already complete??
How do I message the customer?
I always say that and my hubby says I sound like I’m kissing ass
I've noticed that the people who tip are also usually very nice.
Ive also noticed a lot of non tippers are rude. 😑
I've noticed the tip heading towards your face...
People who don't tip are angry&mean because they know they should be tipping but are selfish assholes.
Yup same here
@@npdgmale yeah i had this one lady who had the wrong address in the app she didn't thank me nor tip me after spending 30 minutes looking for her house and also spoke trash about dashers on the phone with me not knowing i spome her native language as well
Sending funny doordash memes to tell my customer I’m on the way has got me tons of extra tips and made some peoples day. Lol
Not gonna lie. I would totally tip hella good if i was sent funny memes like that. That's awesome
Lol above and beyond
Where can you get door dash memes
(Sends a picture of a cow on a grill saying EAT ME. )
Gets a complaint..
(Oh yeah, vegetarian delivery...) 🥴
I was harassed by a customer and luckily support felt like helping me that day. They cancelled the order and I got to keep a pizza and some breadsticks😋
You are extremely lucky they felt like supporting you that day lol
😂😂😂
I'm new to doordash and I learned the best way is to just take a picture after they told you to leave at the door. If you don't see them taking the food. Give them a text or call the food is out there. Also, be fast.
I agree! Take pics even when it does not prompt you to. I had a gut feeling to go back and take a photo, since after I knocked on their door and got back into my car. No one came out to grab the food. I went back to knock on the door again, this time I took a photo including their apt # with their food by the door. I received another order and started to head to the merchant and I got a email, stating that the customer didn’t get their order. I was like “what!???, I will send the photo to the customer and to the dash support!” Never got a response from the customer( they had a big order from Popeyes, uh huh sureeee you didn’t get the order, right!) scammers!
Right!
@@rw-kp1gy some people are just scumbags and want to get the food delivered for free so they make a complaint to get compensated when in actuality they ate the food. I’ve had it happen with Uber eats.
Just use the timestamp app and leave
Exactly. I tell them to call ahead and I even live in a one party consent state on recording, so they can record my confirmation. I use DD a lot so I want to ensure a smooth transaction all around. When they call, I respond "Hi is this door dash?" so that if they are recording, they have proof of record.
I never realized restaurants could report Dashers, thanks.
They can report doordash drivers? Why?
They dont even know who are when entering restaraunts... Idk where he gets that from.
Confirm it. Next time you go somewhere with a tablet...ask them if they know your name.
@@Rare7Breed What r u talking
about? They HAVE for know our names to confirm pickups. It's on every single store's tablet: "Dasher Melanie waiting."
@ LIKE I SAID!!! I NEVER KNEW THAT!! BUT I DO NOW...😜
Im gonna say, just in my area, ive stopped picking up from wendys and taco bell. My ratings are going back up!
I have thought about that. In my area those 2 are frequently completely out of items that I see the most on my orders.
Agree!!! I stopped accepting a specific Wendy's in my area because same thing, as well that Wendy's has a very rude staff and even worst, literally they ALWAYS ran out of something the customer ordered
I’m not a dasher but I do use door dash as a customer often and you’re right. Wendy’s always out of either chocolate chip cookies or sugar cookies. and for Taco Bell.... Every time I try to order a Mountain Dew freeze... the freezie machine is ALWAYS down.... there ice machine never works either. I remember my dasher bringing me a cup of WARM sweet tea with no ice.. WOW Taco Bell could at least buy ice from somewhere. Ice isn’t expensive at all smh. Who wants a warm beverage?
Kim Adams as a Postmates driver, and door dash user I’ve seen it on both ends. Super frustrating. Ice is an easy fix.
Crooze LA Taco Bell staff have attitude and missing items from the order is common.
I started off keeping a great customer rating. Then once I learned the ropes my rating started going down and I was doing nothing wrong. I started to panic about getting deactivated and just couldn't figure things out. I didn't know what my customers wanted from me since we can't see feedback. And the bad feedback came from the urban areas,with my own people. Feedback should be visual. We should know what customers think we did wrong so we can fix it. Finally after talking to a seasoned worker I concluded I didn't smile and talk to the customers enough. They don't want you bouncing around like a clown or holding them up with long drawn out conversations as if y'all are buddies. However, they seem to want you somewhere in the middle. They want a happy smile on your face as if you just LOVE LOVE LOVE serving them as if it's an honor. And they like it when you make small talk "How's your day going? I made sure to give you extra napkins. Your food is good and hot. I hope you have a fantastic rest of your evening and enjoy your meal". To me that is just too much and fake. I feel a hello and thank you have a nice day" should suffice. But once I start making a lil small talk with a big smile on my face, my ratings started going back up. So much for a $3.50 run. I realized when I first started I was nervous and awkward and would explain that I was new. The customer would be sure to rate me 5stars out of empathy I guess but once I stopped the small talk and got strictly business they felt I didn't give it a personal touch of my character. Or I didn't kiss their butt lol.. I guess..either way it seemed a bit weird or egomaniacal because the ones that don't tip or always the ones harshest with the ratings. You have to really do wrong to make a top tipper leave negative feedback. So it makes me feel it's really a reflection of 'their'personality and what they got going on in 'their' lives. They feel pleasure in being able to assault you in your ratings because they're unhappy with themselves. Maybe I'm overthinking but it almost cost me my job so it's worth acknowledging and getting a handle on. I just wonder if anyone else experienced that?
I always make sure to make eye contact with the customers when I hand them order. Most of the time, upon doing so, I can see their demeanor instantly change and they usually become more personable in the way they communicate.
I've also had customers come to the car to get the order and there are multiple bags or drinks so I politely ask if they want me to help them by carrying the extra bag or drinks to their door and they often say yes. It's my job after all. This simple act has resulted in getting 5 star reviews
I also am thinking about putting together small bags with mints, candy, gum, or toothpicks, and a business card with slogans like "Treating Your Kindly" or simply saying "Thank You" with my name.
I just have to make sure to buy items that are sealed so they trust that the items haven't been tampered with.
It's amazing how the little things make a big difference.
I truly don't mean to be mean but....... Kinda common sense
A little tip that can also help.If you're doing a "leave at my door" order and you have no others upcoming, take your time going back to your vehicle. The customer usually comes out and says "thanks" and you can say "you're welcome." . And if they don't come out right away, wait at your vehicle until you get an order. They'll get their food and see you were considerate enough to watch their order.
Love how your sentences flow. I can definitely relate. Numerous stingy customers with their low tip; and low rating.
@@adotintheshark4848 o
There's been some dashers lately in my area taking food, unassigning the order and keeping the food. Really puts you out.
Screws it up for the decent ones. I wouldn't dare! Been a mostly great experience with DD over a year.
@@mrs.hatfield1451 true, if you go to grab the food and the employee tells u that it’s already been pick up, that means a shady dasher stole the food.
@@nhialor5321 it's been advised in a previous vid, that you need to go to the restaurant as soon as you accept the order. This will prompt the staff to do the order quicker as you're there (make sure you notify the staff that you have arrived and that you're from doordash picking up for so and so customer). Also this will save you from others stealing the food.
@@pch3339 well what if I was the one who accepted the order first and went there early to grab the food. Then once it’s pick up, I just unassigned the order, since most food places never asked me to confirmed the order and I keep the food. A second dasher comes along and accepts the order that I had unassigned. I have the food but the restaurant informs the second dasher that the food has been picked up. That’s the point I was trying to make and you keep insisting that getting there early will solve everything. Again, there are shading dashers!!!!
@@nhialor5321 not really. Could also just be any random fuck taking it. So often places have zero security at all, food sitting out, names on receipts visible to anyone. Just walk in, see receipt "here for x" walk out with food. Actual dasher walks in. No food. Dashers unassinging then stealing food is risky af because door dash can see everyone the order was given to and their locations.
yo this is good shit man I just found your channel and I just started Doordash and it's going really well. On behalf of everyone watching, thank you. Keep it up.
In all fairness Door Dash don't listen to anyones complaining..on either end!!
Facts...
Facts 💯
I've had a couple frauds too.
@Twin Cities News That's why you take pictures.
Take a picture of the delivery, include the house/apt. Number if you can.
And keep it for the proceeding 14 days.
*Cover Your Ass!*
But even if you dont have the address in the pic, at least a pic of their front door.. then I think dd asks them to submit a pic of their doorway cause I had this happen before and there was no address but you could clearly see whether or not it is their house.
Here is another reason you can get deactivated. I recently became a target of a sting operation while delivering 6 pack beer. Why these undercover police officers would target an innocent Doordash driver is beyond me. I'm a single mom trying to make a living. I have no criminal record whatsoever and I don't even drink. I had 5 - 6 undercover officers surround me before I had a chance to even notice the text message from Doordash telling me not to leave the alcohol with the customer. When I scanned the ID, I had the approval from my DD app to proceed with the completion of the order. Even though I tried to explain the situation to the officers, they still cited me with a ticket to show up in court three months from now to tell my side of the story. I was an innocent driver trying to make $6.25 for this particular order but ended up being a target a bad sting operation.
Things got worse for me when I tried to contact DD for some support. When I contacted DD, they told me they were going to escalate the case to their legal team and that they will get back to me within 24 hours. Four days went by before somebody finally got back to me. He asked me to explain what had happened and asked me to email him a copy of the citation for their record. He promised to keep in touch and told me again that somebody from the legal team will be contacting me. Thirty minutes after I emailed him a copy of my citation, I received an email from DD telling me that my account has been deactivated. I was shocked beyond belief. Instead of getting help from the company I worked so hard to deliver over 3000 deliveries in less than 6 months with a 4.98 driver rating, I was left hanging high and dry. I was shocked and felt betrayed. Doordash is not a company you can trust. They will not support you in any way but instead will throw you under the bus if anything happens even though it's no fault of your own.
Oh no!! We've been doing this for over a year now. I wouldn't be able to work with a nursing baby without DD. Man, they're jerks! You must live in a larger city. I am sorry that happened to you.
@@mrs.hatfield1451 Actually, I live in a small college town called Davis in California. It's crazy how the law enforcement would try to target a helpless delivery driver who's just following instructions. Lesson learned is don't expect DD to assist you with any help if you get in trouble and don't take orders with alcohol. It's not worth it.
@@lydiachu4029 No doubt! This would not stand in Idaho. DD plays dirty a lot I hear, we just haven't happened to have an issue like this, hopefully never.
@@mrs.hatfield1451 Good luck to you!
Lydia Chu please elaborate as to why you were cited by the cops. Did you scan the driver license? Why did DD text you to not leave the alcohol with that particular customer. Your story is missing essential facts.
I’m really happy and impressed with the good work of your hands mr perms,my account is bac
Binge watching ALL of your videos! Started Dashing to make some $$ while waiting for this COVID to pass.. I have to tell you thank you so much 😊 Super helpful
Are you not collecting unemployment because You do know if you're collecting unemployment and doing DoorDash that's illegal I hope people realize this..
Tee M I am not doing this, but I thought you could work and collect unemployment as long as you report it? Say one week you work one week you don’t? I could be totally wrong. Again, I’m not doing this but it could be good information for others.
Tee M that’s False information. you can still collect unemployment as well. It’s only illegal if you DONT report it. I know this because last year I was able to collect unemployment for a job I was terminated at and still able to work part time at a new job. They just cut the difference from what I was making at my new job compared to what I would’ve received had I not been working at all, you should research these things before you give out wrong info to people.
@@krenajaylo7470 I apologize I just want people to be safe but you are right It is false information apparently and I was wrong I want everybody to be able to earn and make money.
@@teem1653 Actually it's not, ESPECIALLY right now. We don't because our bills are covered thanks to both of us doing DD. A LOT of people are abusing it, but a lot of people would not be making it without.
what I realized is that a lot of customers be so rude and angry it’s like they are mad that you have. A little gig to make money while they just sit home and wait for stimulus checks like I always drop the food off in time give great customer service and take a picture and they will still say they never got they food and make up false things 🙃it’s just crazy
This happened to me on my first day on my last order......ruined my whole ass mood. Got warning from DD and tried to dispute it. Went to bed angry lmao
@@emmaa405 damn i’m sorry about that, people can be really mean
It's the same skin tone of people as you 9/10 times. Maybe teaching people with your skin tone to stop stealing and being dishonest and keeping the father around and YES I'm being serious. We would have less people with your skin tone trying to rip us off.
I also love people with your skin tone don't get me wrong. I know the federal crime stats however.
@@savagerandy8244 Maybe teach yourself to not say racist shit while pretending like you're helping someone out.
That's Love! You did told them, you did show them, hope they paid attention!
The best thing is the no contact deliveries. I wish they would just make all the deliveries like that where you have to take a picture.
If you want to take all that time to clog your phone with irrelevant pictures and send them, be my guest. But I have had several deliveries where Google maps was wrong and there were other coincidences to make you think you were in the right place. The deliveries ended up 200-1000 feet from where the customer actually was. Had we been a reasonable species and didn't cave in to all the Covid fear mongering, a live person at the door of those locations would have made it obvious I was at the wrong place. But with "contactless delivery," it's too easy to make assumptions. Yes, it does save time generally. But we are social beings and the only sure way to know the correct customer received the correct order is to hand it to them.
@@fjockey1 check the house number or apartment number. If the Customer puts the wrong address or number that’s on them. Also I literally delete the pictures after 2 days. Yeah sometimes in apartment complex is wrong, but that’s why you look for the building number.
@@fjockey1 why are the pictures being saved to your phone?
@@fjockey1 if you're delivering to the wrong place, your simply not cross checking the details well.
With covid going on I’ve only had a hand full of contact orders. I love just dropping it and taking a pic and go! Lol
You are brilliant!! You are so full of so much helpful info!! Who else would know better than someone that has done 10k+ dashes.
Thank you sir! I appreciate you!!
Great channel, I’m still waiting on my activation kit to be mailed out, I’m currently a uber eats driver. I love to do research and enjoy a good presentation. I’m also a DIY mechanic, took a week off to replace my exhaust. It broke while making a delivery. I kept a emergency maintenance fund that helped me out tremendously. I’m back with a much quieter car.
You can make more money being a mobile mechanic to. You can set your own price.
So when you talk about being careful about not revealing your customers information you’re absolutely correct. I’ve been rideshare in North Carolina for six years and about two years ago I had a lady get in my car who happens to be an attorney representing a case against DoorDash and it was for a breach of confidential information so that makes perfect sense to me I don’t necessarily think it was intentional but I do think people would like to keep their information private and they have that right
My friend I just want to take a minute to sincerely thank you for taking the time to provide this information. I'm fairly new to this and I've been watching your videos and they are very helpful. Thanks again
I got deactivated for “creating an unsafe environment” she accused me of acting like I was going to run over her by jerking my wheel towards her smh the cops got involved and found that she was full of it
charles beevers 😂
I NEVER accept orders from Wendy's they have literally been missing items from the menu every time
i stopped ordering wendys for this reason. no wonder there biggest franchisor went bankrupt again.
Hey! I was also curious about this. Do you mind if I ask what state you DoorDash if for? I wanna know if this is going on near my state in order to not accept those orders. Thanks !
Same. Wendy's is probably the worst restaurant I've ever dashed
My first time (and last) getting an order from Wendys, the line was 6 people long. I told them "I have a door dash order" and the prick manager said "We will get to you once it's your turn in line". Looking through these comments, I see I'm not the only person who won't take an order from Wendys.
My good friend was suddenly deactivated for “misuse of red card”… no explanation as to how, or what transpired. He filed an appeal and they rejected it, saying “under the independent contractor bylaws”….
The coldest part to me is them not saying what he did, essentially robbing him of any opportunity to defend himself…
A POS customer LIED on me saying he never got his order 😡 I waited at the restaurant nearly half an hour for his order 🤬🤬
This is were u start video recording. And or take pics of each delivery A. Body cam would be good. A Excellent investment
I take a pic of me handing the customer the food so they cant say i didnt
That has happened to me before to. I usually give a descripiction of who I give the food too. If it's Ben and a female picks it up or a kid picks it up, I'll text the person or call them, tell them who picked up the order and tell them "Thank you for choosing Door Dash. You have a great day!!!" Then I note in the comments what the person looked like and what they were wearing. I hope that helps.
After seeing a ton of videos and comments, I always take a picture after delivering the food. Not going to risk it, especially with so much hate and rude people around.
Did you get deactivated?
I am a new dasher. I have found your videos to be very helpful. Keep up the good work.
Your hat is changing colors.
😅😅😅😅😅😅 i know right! Hat got a virus.
It's a mood hat lol
RGB
His shirts gets tight too. 😂
One minute he blood then he soowoop
His services are just satisfactory and guaranteed
I've been at a 4.0 for the longest and over 100 still nor deactivated, but traffic is usually heavy or slow vehicles in both lanes in my case.
Not dashing much lately due to rude customers and restaurant staff. They take advantage of the fact they can rate you. I had restaurant employees curse at me. I don't have this issue on other food delivery APPs. The ratings creates an adversarial relationship. Image a restaurant server being rated by each.customer they serve along with the kitchen also rating them on each order they place and pick up. I see why Doordash cannot keep drivers. I am very bitter right now due to this which is why I haven't been dashing.
Doordash ratings and how they are implemented border on employee and employer relationships. They do not address the why of the rating. What you've described is not an independent contractor relationship especially given that the contractor controls how the task is done. That is not for Doordash to control. One of the litmus tests for employee versus contractor is not just how much supervision but, if there's supervision. With contractors there can be no supervision.
A barber (hairdresser) renting a chair in a barbershop is an independent contractor. The barbershop has no say in the relationship between that barber and his/her customers. The barbershop also has no say in the interaction between the barber and product supplier merchants (restaurants).
E Walker agreed, they can ensure their customers are receiving ample service without CR. There is no safeguard against malicious or unscrupulous individuals baselessly giving out 1 stars to diminish a dasher’s rating. These company’s treat CR as a de-facto performance report. At-least at a 9-5, only your superiors could evaluate you and that was periodically e.g quarterly, semi-annually or annually. Here it’s every single contact with a customer and it carries the same weight, it’s quite terrifying when you think about it. Not to mention the effect the rating has on the psyche on the dasher-doing everything right, being conscientious to go above and beyond and yet and still your rating takes a tumble, it can be demoralizing. They should abolish the star rating system but still have an area where customers can leave valid comment or criticism, and allow us to view it to consider it. That’s just my 2 cents.
@@FlexSZN23 Best 2 cents ever spent. Instead of CR being inspiring, it's the opposite. It's punitive. Each customer and restaurant could be the enemy that gets you deactivated. Dashing less. Working more on other APPs and looking for alternatives.
@@ewalker1057 same here. It's nice to know I'm not the only one struggling with this disappointing issue.
Doordash is fake. They dont want to say employees but treat you like one. Ratings. Wtf. Smh.
You can also review them on YELP. Make sure to use NAMES on there.
First day dashing today and 1st order wss for sonic they took 40 minutes past their ready time to get the food even after speaking to 4 separate employees. Then my second order was McDonalds and they had a sealed bag so I couldnt check the food I verified the order with staff and they confirmed everything was there, but when I got to the customer they where missing 60% of their food... how are these 2 situations typically handled? The rest of the day was fairly uneventful
I would unassign before I wait 40 minutes past pick up time. But how long you typically wait past pick up time depends on your market. 40 minutes is unacceptable for any market. Don’t beat yourself up over your first delivery being a nightmare.
You do have some control with the ability to unassign, but you need to learn your merchants and who is timely, friendly and cooperative and who is not. That will help you learn what orders you should accept or decline and what situations to unassign. It will also help you learn what offer you should accept with what merchant with the $1 per mile rule also in consideration. Some merchants aren’t worth less than a set dollar amount no matter if the offer is $2 per mile. You can’t check sealed bags, but DD won’t let you take anything less than 5 star when the bag is sealed and items are missing. That rating will be deleted if the bag is sealed. No need to sweat sealed bags. Your acceptance rate can be as low as 0% (in my market, mine is between 20% and 30%) and your completion rate as low as 80%, but I keep mine above 90%. Completion rate (80% or below) and customer rating (below 4.2 after 100 deliveries) are the only ratings you get deactivated for. When someone tells you they are missing 60% of their food after you deliver a sealed bag, refer them to DoorDash support. A good reply would be, “I cannot open a sealed bag to check the order and I cannot refund your missing items nor can I redeliver them. Please contact DoorDash support through the chat option or at 855-973-1040.” If they text you back, ignore it. Or you could reply if they get nasty, “This is a DoorDash communication. Your Dasher has completed the order and is no longer reachable. Please contact Dasher Support through the app.”
Terrell X
Out of all
That is why I no longer take McDonald's. They are the kings of wrong orders.
If it's not a 3rd party order you can get comped $5 for every 30 minutes you wait after pickup time.
@@squarepeg418Thank you!!!
I'm so much impressed with your good service....
I did 174 delivery then I got deactivated. I tried my best, wtf.
Did you ever get back in?
Caesar Guzman no, now I do instacart and postmates
MUSTASHEO lll is doordash better then those?
@@caesarguzman5831 They can't if it is due to ratings they deactivation is permanent
Why were you deactivated?
My man! Haha “you already ready” thank you for giving us these great tips. I’m looking to start my journey through door dash, and clearly need some heads up before I get into this.
Honey on biscuits is so good! It's also good to dip chicken nuggets in.
Yeah, but I don't want to watch him eat.
Good X_Charlie then don’t
@Sam707BFBC When I was in elementary school in the 80s, they gave us honey with our chicken nuggets at school. That's when I started doing it. So yummy.
I love honey on my food!!
Honey and hot sauce y'all
I watched a few of your vids, I wanna rake up this dash cash in my area. This vid had my attention because I can't rake nothing if I hit a banana peel unknowingly so preciate ya man.
Took a guy from the 704 to give out Dash Tips! LETS GO!!
I've had food that was delivered that was either clearly tampered with, drinks that showed signs of someone else drinking from them, or packages with the attempt to steal its contents. I've heard the kids in the back seat of dashers complaining that they didn't get to eat my order as was promised to them. I've had deliveries where the name or vehicle that was supposed to arrive be entirely the wrong gender, name, or make of vehicle. I even had a door dasher get stuck in my driveway after I purposely told them not to use the driveway. He drove off the edge of it getting his front wheel stuck in the soft soil. He got mad at me for ignoring my request that he not use it after he got stuck. It was cold and wet outside. I left it to him to get himself out of the problem he created. The next morning I woke up to multiple sets of tire marks dug deep into the soil all over my front yard that were covered with cardboard. I reported him to door dash and tried to get them to pay for the repairs. I never got compensation for the damage to the lawn.
#7 hit home for me. I was delivering an order and noticed that the instructions were kind of snarky. The instructions said something like “put the food by the door not in the chair!” and I thought it was silly. I thought about screenshooting it (with the customer info blacked out) but I decided not to lol whew😬
Thank you for making us better dashers! Raising the bar!
I recently got deactivated They said i was abusive to a customer or restaurant staff but I have no idea what incident they are talking about. In 638 deleveries I have never had an unfriendly word with a customer or restaurant staff and I have a high customer rating. I appealed asking them to tell me what incident they are referring to. The reply said we have looked into your appeal and an incident did occur in which you violated the ICA rules or deactivation policy. What the??? If they dont' even know which it was they surely didn't actually look into anything. Don't I have the right to know what I am accused of so I can defend myself? Have others had an experience like this? Could it be that they can't legally terminate us for a low acceptance rate so they trump up a phony charge and use it as an excuse to get rid of us. If so we should find a lawyer and do a class action lawsuit.
I happened to me too.
Something similar happened to me. They just deactivated my account and then when I called to check why they said they didn't know and that I would have to send in an appeal and they would let me know the results in 10 business days. After waiting 10 days they sent me a text saying my appeal had been denied and to read over my rules and instructions. How in the world am I supposed to know what I supposedly did if they don't specifically tell me!? Then they tell me I can wait 90 days and put in another appeal. How many appeals does it take? So is the 90 days like a punishment period?
You do a very good service Thank-you I've had 25 deliveries over 1 week. I made 2 big mistakes I won't make again vmy phone battery went dead by over looking that need. The second and last was delivering to the wrong address. Because the app said I arrived. And instructions said leave at my door. There were no visible address numbers. Door dash called and I retrieved the goods and took it doors up to the exact right place.
To avoid these issues. I got binoculars to read house numbers with. And I will look up Google maps to see a picture of the exact delivery location. My rating is 4,00. So I hope it goes up. I'm getting a pizza carrying bag. And a hat. That's my door dasher experience. Keep up the good you tube tips. Thanks.
This dude is so funny. Bentley your videos are knowledge and entertainment 😀
I been dashing for 3 years, i had 3700 i would not take pictures alot of times almost never when i would leave it at the door. It finally caught up with me.
Bottom line: treat the gif like you would any regular ole job coz it literally pays the bills. Be respectful, courteous, considerate and patient with everyone you encounter from pickup to drop off.
I had a dude from a greasy project hood order a tiny pizza at like 3 am and he changed delivery directions when I was in mid delivery and gave me like 3 stars or lower, gave me so much attitude when I called in to ask how to get to his house I should've unassigned and retained my great record.. Great vid
I handed the order directly to the customer, so in hand to hand deliveries a photo is not required, even so she accused me of not delivering her order. It was a sad night for me.
Wtf, what happened?
Sabrina, they have not followed up with me about it. I was so excited about doing DD, and I really try my best with customer service, but when that happened, it was a real downer. I still try my best, but knowing that this could happen again, I just don’t get as eager. I just need to pray more about it.
@@laurasurdyk4627 wake up new and ready.
I don't see how anyone can legitimately have a completion rate lower than high 90s.
If you don't complete the delivery
My completion rate gets close to 75 because I multi app. If I accept a DD order and then Grubhub sends me a much better and higher offer I will unassign the DD order. That happens a lot. Also if I get to the restaurant and the order is not ready, I unassign and keep it moving to the next. I make 200 plus a day doing this
@@Cool7216bp watch that they can deactivated u on Completion but not Acceptance
@@Cool7216bp Usually it seems the only reasons a meal might not be ready when you get there are that they haven't gauged your reliability yet or they had issues with getting paid for the orders. They want to get paid and for the food to be fresh when they send it out.
@@jasonlisonbee maybe but I think it's because of my market. Bronx NY. Most of the time they don't even know that there is an order on the tablet until I arrive and tell them.
I ALWAYS after picking order up send a text introducing myself and greeting the customer letting them know I have it and I’m headed their way and about when I will arrive. I thank them for ordering through company and for tipping and tell them to have a great day
Don’t they get a message once you click confirm at the restaurant?
Basically don’t deliver from local fast food restaurant chains because most of the time they mess up the order and you will get blamed as a dasher
Dude, McDonald's is a gold mine.
Call doordash & take the food back im not so sure an order you accepted.
i started dashing today & it’s pretty cool except for them sending me to wrong addresses & when i do get to the place to drop the items off ppl say they didn’t order anything 😤 like what am i supposed to do with the ppl stuff??? 🤦🏽♀️
That happened to me once thankfully he told me it was his next door neighbor then she had the audacity to say I overcharged her for food like if I’m the one who charged her for it then when I showed her the receipt on the bag is when she got more quiet and just went back inside
Excellent tips! You're a wonderful teammate. I bookmarked this video.
Some of these customers be about naked answering these door lol
Great channel Bentley! Thanks
It's some bs because the customer can say that they didn't get their food and lie to get another order of free food
That's y u don't deliver to broke people. No tip. Probably will try some shady shit for free food. I'm in the rich areas
Thanks all your video help just starting tips like you give makes me see how things work keep it up
I hope to God I don't run into a freaky situation. My market is Phoenix and there are wackos all over the place.
Agreed. Definitely never deliver to anyone being hostile in the slightest, it is so not worth your safety and well being.
I started yesterday and I did 24 orders in a day and my rating is 3.7. I have no idea how its that low when I can't check sealed bags and all I do is leave it at the door like they request it, like wtf why is it that low
Make sure you knock loudly (unless they say not to), don't leave their bags directly in front of a door that swings out, and be sure to text the customer at delivery with a picture of their bag at the door including the house number in the picture if possible.
Also, if any of those sealed bags were missing items and you got a 1 star for them, DoorDash will drop off your 1 star ratings from any merchant that seals their bags. It’s been 5 days since you posted this so you may have noticed your rating going up out of the blue.
Honestly it’s all about being quick . Get ur order to your customers as quick as possible
Someone gave me a 1 star rating on my second day of Dashing. I had called the customer multiple times because I couldn’t find her apartment, I texted her as well and she never answered so it took my a long time. By the time I found the apartment, I guess the food had gotten cold..
I text the customers this message and ask before I get to them and my rating is high: Hi This is your Dasher Warren, The DoorDash app defaults for me to leave your order at your door would you like for me to do that or would you like it handed to you? That made my ratings go way up because some people don't realize it is defaulted to leave at the door
Ha ha...lots of good old blues songs about the iceman...thinking about that dragon tattoo..some things never change. Thanks for the information.
I respect a man that takes a bite of his biscuit BEFORE hitting the answer button.... someone who doesn’t let a call keep him from taking a bite...... straight gangsta
I avoid any pharmacy or store deliveries such as CVS or Dollar General because the area where I live drop offs 60% of the time are difficult due to GPS or apartment complexes where buildings are NEVER marked and parking is difficult or IMPOSSIBLE!!
My account got deactivated because my completion rate dropped to 73 just one day ago, DD didn’t even give me time to get it back up. My account is deactivated 😭 I’ve been dashing for so long, my ratings are great and I’ve completed thousands of deliveries. I feel like I was treated very unfair 😔
lousy :( all it takes is for one nasty customer to just ruin it all.... do they realise they are ruining someone's income, someone who may need to put food on the table for their family?! some ppl have no conscience! I hope you found work elsewhere, maybe Uber or one of the others.
@@pch3339 me too
@@pch3339 If someone does not understand what contractor means and gig means, AND they need the money, then that person better get off their tail and get a 9 to 5 or 8 to 4 or whatever. The agreement they signed laid out ALL THE INFORMATION.
@@sheinthecomments187 ok boomer
@@takemetothemoon328 hardly, but you're still the one worried about being deactivated AND still going to have to work for someone else while being soooo in love with someone that is in love with someone else 🤭 and you will sit there and take it🤭
Been watching your videos for a couple weeks. This one just tickled me. Liked and subbed!
...but all your videos are awesome
Hi Bentley! Just a request, if possible... Could you make a video explaining ways to protect yourself against scammers? I had an issue where the food was delivered at a hotel, on camera, and the customer called to say it was never delivered. Somewhat of a newbie, I want to know ways to protect myself from deactivation against scams...
there really isn't much you can do if people want to scam the system. If you have some kind of geotracking system you could prove that you were at the address at the indicated date and time. Like my dashcam has built in GPS. I can take the flashcard out, put it in my computer and it'll show me where on a map I was at any given time. If a customer ever tries to say I never delivered I'd have that as proof. The only other thing you can do is get a spycam and record yourself giving the order to every customer.
Wait people scamming now?? Forget this I’m done with door dash . It’s not worth it now
Best content on door dash tips!, Keep the grind up my brotha!.
My customer rating 4.74, completion rate 99%, acceptance rate 82% deliveries 131.
Aronka Lindner lol if i had 82% acceptance rate I’d be negative profit, im barely at 40%. Sounds like u accept too many shitty orders
Give it time
@@m.b.3916 I'm not turning on this app everyday
Noobie
M. B. Shit I have an 85% acceptance rate and have made $120+ in 4 hours or less. Just last night I made $115 in 2.15 hours.
Maybe it’s cause of where I am but I don’t accept orders under $8.50.
Respect you and your hustle Bro. Thanks for sharing the tips
Good info thanks for sharing 👊
Mos Def. so many new people and people who could over look these things
I do doordash in about 3-4 different cities and I do pretty good.
I get about $150 a day and go home. Usually six days a week.
Can you do a video on how taxes work with doordash please?
Your a contractor you take your own taxes out
@@stevenneeley4226 people need to strike DoorDash Uber eats and all these other b******* jobs listen people if you do this full time you're not making s*** again if you do this full time you're making a hell of a lot less than if you were to do it literally for hour a day... The toll on your vehicle alone such as mileage oil changes tires etc not to mention the potential of getting in an accident etc. There's no way you could convince me its profitable unless you do it sparingly
find a tax person lol. Take 20% of your weekly pay and put it in a separate account to cover your taxes for the year.
Tee M profitability is the same whether full time or part time. You have wear on your car either way and can write off 54 cents per mile
Big thing with 1099 is that you have to pay the social security and Medicare tax that is ~13%. Deductions do not reduce this amount due.
shot out to Charlotte nc keep doing ya thang man
At 5:20 you’re right down the street from where I live
Great video and good info on doordash
Does having a low acceptance rate affect me in any way? Do I receive less orders because of it or should I not worry about it
No you can decline all you want and stick to $1 or more a mile the base pay is $3 so I won't take anything under $7 or $8 my acceptance rate is 5% you can never be deactivated for it either
You'll never make top dasher. It seems to affect us. I would be very choosy, accept ones that are close and quick.
Thank you for tips
First week and was scary. You are amazing and helpful. Love your humor.
Thanks for sharing such helpful tips.
You do know that it came to light that this "dasher" actually works directly for DD making videos FOR DD but acts like he's just a regular dasher who posts on YT, right? That's why everything he's saying is what DD has told him to say. That's why it sounds like he's reading a script
How could you have a low completion rate? Do people just choose to pick up an order and not deliver it???
There's several reasons why one would unassign an order, a major one being that the restaurant is taking way too long to prepare it. If they told you that it was a 40 minute wait, would you really sir there? If you'd answer yes then that means you enjoy sitting and losing money. But like I said it can end up being several reasons, it just depends on your market. I'm in a smaller area so usually no reason to unassign, except for an order the other night where the McDonald's drive thru was packed out into the street.
one time i accepted a order and went to the restaurant and they said they’re closed and shutdown the machines
Sometimes I get those customer directions to “ hand to the customer” and on the customers end it says “ leave at the door “ , I have stood outside someone’s house ringing the doorbell waiting to hand them their food only to be told to leave it at the door . Or I will be told to open a door and go upstairs and leave food at the upstairs door , one time that door would not open so I took a pic and left the food at the downstairs door , that customer tried to say I did not deliver the food ! Make sure to take a pic if the order says hand to customer but the instructions say leave at the door , the complete delivery won’t go to take a pic if the customers has a hand to customer on their instructions . Always take a pic in any cas just in case because they can de activate you if you can’t prove the food was delivered
For # 3: I have a confession. Recently I cussed out a customer for continuously giving us dashers bad ratings. Though I didn't do this directly because he never comes up to get the food himself, I am sure he got the message because I told the person that actually brought him the food this
"And if this guy even thinks about giving me a bad rating, you can tell the S.O.B. to go out and get it himself. I don't know what is his problem but I guarantee you he has no right to make our lives hell when we work out butts off!"
I may have paraphrased that a little but I work 2 jobs now and I can barely keep up on my bills. Getting those bad rating really brings me down.
Don’t let one order and some current frustration allow us to be set back even further.
#StayFocused
Sounds like you deserve the bad rating.
How do you know which customer it is??
I was at 4.74 rating, accept 99% completed delivery 99%
#KARPTECH UA-cam CHANNEL successfully reactivate within few minutes I appreciate your efforts sir
Thanks for the great tip of not joining online groups. I canceled all the social media I had for Door Dash.
Well I call doordash when the restaurant makes a mistake. Doordash gives me credit.
I’ve had ppl text me I’m cute after a delivery 😩
when i have a bad dash i watch this video to get my mind right to keep going.
You forgot the one fraudulent referral practices. Got deactivated for it on Friday, but have never even got a referral bonus. So how's that work doortrash. Keep your 7 dollar orders. Grubhub pays on avg 15 min. Dont miss doorcrash one bit
Trying hard to get on with GH. On a waiting list though!
Grubhub is taking their sweet time delivering me the card. The first week has been up so I haven't been able to deliver until I activate the card. I have been calling them. And I got an email a week and a half later saying thanks for confirming your shipping address, the card will be delivered Lol. Even though the address was confirmed a long time ago. Idk, still waiting though. But that first week that they allow before the card gets there, I was doing great.
If you are a 1099 worker, you are an independent contractor. As an independent contractor, if you live in a state where subcontracting is legally and lawfully allowed by contractors, then you can in fact dash for someone else as long as they have set you up as a subcontractor.
Its was the lady with the dragon tattoo
Pretty sure that was her stage name. 😂
i was at a taco resturant a few months ago, I cant remember if it was taco bell or something else but anyway I ordered food to go, and i dont know if it was a door dasher or uber eats or whatever-whatever but he walks in, goes up to the cashier looks him dead in the eye and says hurry up I ain't got all day. At which point the cashier screams at him "THEN GET THE FUCK OUT OF HERE IF YOU IN A RUSH" to which the driver stated "the whole world is in a rush man the earth is constantly moving now move your ass or ima have to bust it" that is when the manager standing behind the cashier leaped over the counter and began strangling the man with his bare hands So i stood up and broke up the fight at which point both the driver and the manager began kissing and making out and thats when I realized none of this actually happened so have a nice day
You should have got wayyyyyyyy more clout for this
I sent you a PM on facebook - did you see it? I'd love to interview you for my channel.
Thank you brother!!!
I had an delivery with g hub where I was unable to get a hold of the customer by phone or text and I had a gut feeling so I called driver support for help and they couldn't reach them as well about 20 after all was done I had given their food away as i was on a double delivery I was on to a whole new trip with uber when g hub called wanting to know if I still could deliver the food I said no and they called again 15 min later so I asked about deactivation they said I did everything right so always call support for help if they don't awnser
They never pick up. Time is always important and to be on hold for 30 minutes isnt adequate
@@bend.7590 fr better start paying us a flat hourly rate 😂
Thanks so much for this great information!! I appreciate it so much!!
Basically have common sense but they say everybody doesn’t have that smh
It's like my former employer said common sense ain't so common.
My first week doing DoorDash, I did a Jack in the box order. The woman at the register tells me “I’ll be right with you.” She then proceeds to ORDER FOOD FOR HERSELF and then CLOCK OUT. I then didn’t get help for five minutes 🙃 I felt so bad having to explain to the customer that the order was gonna be late due to staff barely acknowledging me at all
479 deliveries in and 4.56 customer rating that hasn't changed since i started. seems to only drop when certain customers request cigarettes or beer on the way. I always ignore those special request . " Sorry but no way to verify age and Door Dash is a food delivery service" is what i always tell them when i hand of their delivery. some folks need to knock that shit off and Door Dash needs to address that growing issue with customers
You have great content.