DEAR MAYTRONICS CUSTOMERS PLEASE READ ABOUT THEIR SERVICING AND PLANNED OBSOLESCENCE SCAM: Maytronics will not sell you the carbon brushes for the main DC pump motor of their robots. This means that as a consumer you CANNOT prevent the main pump motor from failing after a few years. A carbon brush is a $10 consumable part to keep a DC motor running. This means that when you pay for a “service” they do not exercise due diligence and replace the carbon brushes while inside the control box. This means that after a few years the robot will cease working no matter what you do. THEY WILL however sell you an entire new motor, or an entire new robot... Buyer beware. You can buy brushes for your ryobi angle grinder, your Makita drop saw, your cars internal blower fan, you can buy them from the manufacturer for just about ANY dc motor, but Maytronics refuse to sell the brushes, and will only sell (via the service reps) you the diagnostics fee, an entire new motor and replacement costs. Any questions please don’t hesitate to ask. Please ask why these were not replaced ANY time your robot is serviced. Absolutely DISGUSTING business practice. If this isn’t planned obsolescence then what is!? They will also make excuses that their system is modular unlike the competition somehow justifying this scam. They are happy to sell you an entire new robot for 2.5k, or the entire assembly, when a $10 consumable part would very likely keep the motor going and irrespective should be available for sale via the service reps and should be replaced ANY time the motor box is opened for paying customers.
DEAR MAYTRONICS CUSTOMERS PLEASE READ ABOUT THEIR SERVICING AND PLANNED OBSOLESCENCE SCAM:
Maytronics will not sell you the carbon brushes for the main DC pump motor of their robots.
This means that as a consumer you CANNOT prevent the main pump motor from failing after a few years. A carbon brush is a $10 consumable part to keep a DC motor running.
This means that when you pay for a “service” they do not exercise due diligence and replace the carbon brushes while inside the control box.
This means that after a few years the robot will cease working no matter what you do.
THEY WILL however sell you an entire new motor, or an entire new robot...
Buyer beware. You can buy brushes for your ryobi angle grinder, your Makita drop saw, your cars internal blower fan, you can buy them from the manufacturer for just about ANY dc motor, but Maytronics refuse to sell the brushes, and will only sell (via the service reps) you the diagnostics fee, an entire new motor and replacement costs.
Any questions please don’t hesitate to ask. Please ask why these were not replaced ANY time your robot is serviced. Absolutely DISGUSTING business practice. If this isn’t planned obsolescence then what is!?
They will also make excuses that their system is modular unlike the competition somehow justifying this scam. They are happy to sell you an entire new robot for 2.5k, or the entire assembly, when a $10 consumable part would very likely keep the motor going and irrespective should be available for sale via the service reps and should be replaced ANY time the motor box is opened for paying customers.
Just some feedback for next time. The background music was annoying and it was a bit hart to hear what you were saying at times.