ANZREG Conference 2024 - Revolutionising Resource Sharing: The Rapido Effect

Revolutionising Resource Sharing: The Rapido Effect
Kirrarne Ianson & Roshan Thapa (Charles Sturt University)
In this presentation we will talk about our experience on implementing Rapido at Charles Sturt University. Our main objective of getting Rapido was to make Interlibrary Loans an outstanding experience for students and staff. We have seen a complex and cumbersome process that was mediated by staff turned into a more automated and simplified workflow. We have been stoked with the turnaround times and 24/7 availability of obtaining resources for our users without Library’s intervention. We will present some exciting numbers on the change and our user's positive feedback.