How to Make an AI Customer Support Phone Line in 3 Minutes (w/ Knowledge Base)

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  • Опубліковано 30 лис 2024

КОМЕНТАРІ • 111

  • @LiamOttley
    @LiamOttley  8 місяців тому +2

    📚 Join my free Skool community (+ access my FREE Al Agency course): bit.ly/3uRIRB3
    📈 We help industry experts, entrepreneurs & developers build and scale their AI Agency: bit.ly/skoolmain
    🤝 Need AI Solutions Built? Work with me: b.link/qv62vqy6
    ⚒ Build AI Agents Without Coding: agentivehub.com/

  • @thecryptocoach_
    @thecryptocoach_ 8 місяців тому +15

    Thank you, these micro learning videos are excellent. Straight, actionable and not overwhelming.

  • @CoolVibes365
    @CoolVibes365 7 місяців тому +16

    The current issue with these AI agents lies in their delayed responses, causing them to feel non-human. However, there are two potential solutions to this problem:
    Solution 1: Incorporate filler words such as 'Yes' and 'Ummm...' into the agent's response framework. By interspersing these filler words until the actual answer is ready, the AI can mimic the natural pauses and hesitations typical of human speech, thereby reducing the perceived delay.
    Solution 2: Implement an assumption-based approach both at the beginning and during the response process. By anticipating potential customer responses and preparing suitable follow-up responses in advance, the AI can significantly shorten the time needed to generate a relevant reply. This method enables the AI to swiftly recognize and adapt to expected customer inputs, streamlining the conversation flow and enhancing the overall user experience.

    • @BoxingPound4Pound
      @BoxingPound4Pound 6 місяців тому +2

      100% agreed. A combination of both solution 1 & 2 sounds like gold. Do you work in the AI space?

    • @CoolVibes365
      @CoolVibes365 6 місяців тому +1

      @@BoxingPound4Pound Currently I'm studing Coding and AI. What about you?

    • @a.s.1005
      @a.s.1005 2 місяці тому

      yup, the name of this feature is back-channeling

    • @yusufkazim6046
      @yusufkazim6046 Місяць тому

      ​@@CoolVibes365can we work on something together..

  • @symbotz
    @symbotz 3 місяці тому +2

    I appreciate that so many people are taking the time to help you "improve." I appreciate your content. I can not wait to watch the critics' videos! I am confident they will be flawless.

  • @BrockMesarich
    @BrockMesarich 8 місяців тому +17

    The days of annoying customer service robots are soon to be over. These AI customer service agents are going to be even more helpful than an actual human! Fire video as always! Say hi to your sister for me (;

    • @SaminYasar_
      @SaminYasar_ 8 місяців тому +2

      Lmaoo brock 😂

    • @axtrion888
      @axtrion888 8 місяців тому +1

      100% done with humans.

    • @madjunir
      @madjunir 8 місяців тому

      They are coming for all our jobs... Rip humanity

    • @BrockMesarich
      @BrockMesarich 8 місяців тому

      @@SaminYasar_ hahaha!

    • @jamesmiller6319
      @jamesmiller6319 8 місяців тому

      You can say that again Chief

  • @alefermin
    @alefermin 8 місяців тому +9

    As much as I appreciate the work you do Liam, I think it’s not totally transparent that you constantly edit out the wait times for the AI to respond

    • @EDashMan
      @EDashMan 8 місяців тому

      Have you done it before and is it long? I know it’s not long response times with synthflow

    • @poshsims4016
      @poshsims4016 8 місяців тому +3

      It’s just a demonstration, he needs to keep ppls attention spans too and not show every single detail

    • @LiamOttley
      @LiamOttley  8 місяців тому

      ^

    • @janetjohnson7351
      @janetjohnson7351 7 місяців тому +4

      @@poshsims4016 That's nonsense the response times should take less than 5 seconds - if it works as expected. He edited because the response times were taking too long. It proper conversation the person would interrupt and you'd get the AI and human talking over each other. This isn't a review, its a promotion. The founder AIR ai is a well known, not for the right reasons. Liam you make good videos and have built up a lot of authority - use it in the right way.

    • @robertrhau7342
      @robertrhau7342 6 місяців тому

      @@janetjohnson7351 Yea it's straight up misleading honestly. Love his videos and the value he provided but it's just not reliable as far as what using these AI callers is really like...

  • @shortsegments241
    @shortsegments241 7 місяців тому +1

    Thanks for this tutorial.
    Question: the Twillio Website creates the phone line, which then connects to your bot?

  • @Random.faxs1
    @Random.faxs1 8 місяців тому +4

    Liam out here with Gem after Gem. Love from Melbourne Australia my g

  • @SaminYasar_
    @SaminYasar_ 8 місяців тому +4

    Awesome vid Liam this sector is gonna be so huge

    • @CoreAspect
      @CoreAspect 8 місяців тому +1

      It sure is, the application of real life voice with LLMs is going to bring AI into a new level of useful. Pair that with vision... now its almost alive ;)

  • @ascension-spiritualawakeni7865
    @ascension-spiritualawakeni7865 8 місяців тому +1

    Thank you so much for your expertise and mentorship!!! Earlier you had a video of “AI Voice Appointment Setter” and now “AI Voice Knowledge Base or FAQs Bot.” Is there a way to have the same number for both or would it be just more simple to have separate numbers?

  • @jesbass3603
    @jesbass3603 20 днів тому

    Do you forward the clients line to the line you created ? and whats the website ? How much do you charge the client for monthly service

  • @hannesheinemann9612
    @hannesheinemann9612 8 місяців тому +1

    Hi Liam, if I understood correctly, you can use this tool in all languages using the PDF document you upload. Is that right ?

  • @ajeyparanjape4260
    @ajeyparanjape4260 8 місяців тому +2

    Yesterday there was a premiere video which was interview of a 16 year old, which suddenly became private and went off the air. What was the reason?

    • @Camz_24
      @Camz_24 8 місяців тому +1

      I watched partially and was looking for it to continue but I couldn’t get access back to it. It was great information for sure, and thanks for sharing

  • @nandadoneparthy1143
    @nandadoneparthy1143 17 днів тому

    Excellent one, is it possible to use wifi calling. So that we can reduce the phone line charges. Just a thought.

  • @sithewiseguy
    @sithewiseguy 8 місяців тому +2

    10/10 for thumbnail

  • @beaubreau
    @beaubreau 3 місяці тому

    These would need to have dynamic data for them to be usable. Product questions might be alright for a chat bot that can integrate with your product catalog but honestly it isn't needed with most search engines. For an AI on the phone to be fully functional, it would need to connect to order data. There are far too many people calling for their order information, is less with product information.

  • @shortsegments241
    @shortsegments241 7 місяців тому

    Can you link to a FAQ page as a knowledge base? Or does the knowledge base have to be a file?

  • @aimattant
    @aimattant 8 місяців тому

    That's the update that I have been waiting for. At last. Knowledge base. I hope it lives up to the new update and does perfect calls without robotic inbound calls. I will check it out and see what it can actually do. If it does it well. I will do a video and service on this for potential clients for sure 🎉🎉 But with what I have seen recently, I am not convinced yet. I wonder what LLM air ai works on?

  • @vinces1921
    @vinces1921 5 місяців тому

    Nice video. Instead of referring the client to support, can we ask if they want a callback and capture their contact details interactively as party of the call or is that not a feature of Air?

  • @joeg816
    @joeg816 7 місяців тому +2

    What happens if the caller goes off script, asks for a supervisor, tries to flirt with the AI rep, etc? How does the AI bot handle these?

  • @alfredleyva2579
    @alfredleyva2579 8 місяців тому +2

    It’s a nightmare to cancel the membership as they don’t have a cancellation button on the stripe page or any other page on their website

  • @Falkenbergo
    @Falkenbergo 8 місяців тому

    This is so helpful. Liam you are the man. I hope its not to late to make an AI company start next year?

  • @marjo-electron-libre
    @marjo-electron-libre 8 місяців тому +1

    Amazing Liam! Nice sharing, so useful, thanks!

  • @jesbass3603
    @jesbass3603 20 днів тому

    Can I sell the service to business and make money off them for a monthly service ?

  • @elephantintheroom5678
    @elephantintheroom5678 5 місяців тому

    Interesting. I can see people who have print on demand shops where the customer service enquiries is the most annoying part wanting to link this to their shops.

  • @robinsondigital7753
    @robinsondigital7753 8 місяців тому

    Do the phone numbers only work in the US

  • @Islandportal
    @Islandportal 7 місяців тому

    How does this work for outbound Liam?

  • @priztucker
    @priztucker 2 місяці тому

    Where is the Air Ai link? I am having issues setting up the account. Also does any of these AI support platforms capture customer information into a CRM or record convos? Thanks for your posts.

  • @boicom7
    @boicom7 4 місяці тому

    This is nice. However, is there a solution, more like an Ai Omnichannel, that wherever the customer is reaching in from, call, email or chatbot etc, the Ai can remember the previous conversations and transactions made to continue the conversation smoothly.
    It would also be great if the Ai can, scan one's website for updates or availability in the case of a booking website, and send an email if the customer had requested for some info and provide the requested info during the call. What do you think? Is there something like this available?

  • @Smail-AI
    @Smail-AI 8 місяців тому

    Awesome ! Do you think Air AI is better than RetellAI ?

  • @tesscreatives
    @tesscreatives 4 місяці тому

    Hey, do you know if one works in dutch?

  • @thealainyo2
    @thealainyo2 8 місяців тому

    Does the Ai bot schedule appointments too?

    • @LiamOttley
      @LiamOttley  8 місяців тому

      Check my other tutorials, covered this already!

  • @darshitmehta3768
    @darshitmehta3768 7 місяців тому

    Can you please make a video for the python openai and whisper for the phone calling agent.

  • @mamadoulamaranasow5010
    @mamadoulamaranasow5010 8 місяців тому

    Thanks bro for this tutorial. I think I'm gonna create it's French version for my UA-cam channel Commarketing AI. No problem with that ? Otherwise, I'd like to know what software do you use to record your screen ? Thanks in advance

    • @blair5475
      @blair5475 7 місяців тому

      Can we sell this AI Agent to businesses without a license?

  • @akrmvc_7
    @akrmvc_7 8 місяців тому

    Liam, will agentive be free after it's realease (after beta) pls respond to me

    • @LiamOttley
      @LiamOttley  8 місяців тому +1

      I mean it won't be free forever considering how much I'm investing into it but yes there will be free features

    • @akrmvc_7
      @akrmvc_7 8 місяців тому

      @@LiamOttley Well, if not approximately how much will costs whole service, and make a vd about your SaaS agentive as well please

  • @djahandrews
    @djahandrews 7 місяців тому

    Can it be outbound?

  • @cryptomana1367
    @cryptomana1367 7 місяців тому

    Hey Liam why did you delete the video with dixith

  • @BienGuapo
    @BienGuapo 8 місяців тому +1

    Couldn’t like fast enough. Amazing

  • @tylermcmillan705
    @tylermcmillan705 8 місяців тому

    do you have to pay for every call that you take?

  • @Faabio158
    @Faabio158 6 місяців тому

    Tu é brabo meu pasero!!!!

  • @markricard
    @markricard 2 місяці тому

    Did not get it to work following your instructions precisely. After setting everything up, when I call the number, twillio message states "configure your numbers voice URL". Not sure what that means. I think you missed a step.

  • @MigookNomNom
    @MigookNomNom 6 місяців тому

    One problem I’m encountering is the inability to control what number customers can call in. If I purchase a number off Twilio, then start a campaign in Air ai.. the campaign generates a new number. Doing so will render 10000 of flyer moot… do you know of a way?

  • @sivanosh
    @sivanosh 7 місяців тому

    What languages does it support? Does it also support Arabic?

  • @CedDigitalEcom
    @CedDigitalEcom 8 місяців тому

    Thanks Liam

  • @franciscouria2608
    @franciscouria2608 8 місяців тому

    Amazing!
    ~Memas AI~

  • @vipanchika5059
    @vipanchika5059 Місяць тому

    Thank you sir

  • @RameshP-ds4xt
    @RameshP-ds4xt 8 місяців тому

    Nice one

  • @Aaron7k
    @Aaron7k 8 місяців тому

    Thanks Liam❤

  • @StudioGrandTheftAuto
    @StudioGrandTheftAuto 3 місяці тому

    great video

  • @idekay1399
    @idekay1399 7 місяців тому

    This call can make in spanish?

  • @kelvinho4ssathekge795
    @kelvinho4ssathekge795 3 місяці тому

    lol bro the way you just the AI OFF 💀🤣

  • @janetjohnson7351
    @janetjohnson7351 7 місяців тому +38

    It takes 5 minutes to research airai and you'll see the reviews are very poor and the founder behind it is questionable to say the least. The fact that you edited the videos to shorten the response the times speaks volumes! It's disingenuous. I agree with Ryan Baggott calling you... Liam "this is not a sponsored video" Ottley --- if its not sponsored at least doing a little digging to the people behind it, show the good and the bad.

    • @edufrendebernal5160
      @edufrendebernal5160 3 місяці тому +2

      What would be a better service than airai?

    • @gatecse3535
      @gatecse3535 2 місяці тому

      Bland ai ​@@edufrendebernal5160

    • @GabrielsGalaxy
      @GabrielsGalaxy Місяць тому

      @@edufrendebernal5160chatgpt Realtime API

    • @Twenty_8888
      @Twenty_8888 2 дні тому

      What do you recommend

    • @daytimeal
      @daytimeal 8 годин тому

      Ghl al employees dm me

  • @tariqbinbashar1180
    @tariqbinbashar1180 7 місяців тому

    cool solution

  • @Moe-c7r
    @Moe-c7r 8 місяців тому

    How much is Air AI?

    • @TheTAEclub
      @TheTAEclub 8 місяців тому

      And who owns it is it his buddy's company

    • @LiamOttley
      @LiamOttley  8 місяців тому

      $0.11 per minute. No the founder isn't my friend

    • @BakerKabanda
      @BakerKabanda 6 місяців тому

      They have free account and you only pay $0.11 per min however no customer support and the voice responses have long delays ( latency)

  • @Attah-mi3nl
    @Attah-mi3nl 7 місяців тому

    i celebrate you brother

  • @blackbird6535
    @blackbird6535 8 місяців тому

    How to sell this to local businesses

    • @TheTAEclub
      @TheTAEclub 8 місяців тому

      Sell to a niche businesses so it's the same sale pitch that you perfected over time

    • @blair5475
      @blair5475 7 місяців тому

      Do we need a license before we can start selling?

  • @geehammer
    @geehammer 4 місяці тому

    I can't join your Skool, you keep denying my applications for unknown reasons.

  • @paolosorgente7097
    @paolosorgente7097 8 місяців тому

    Woow, fantastico

  • @Aaron7k
    @Aaron7k 8 місяців тому

    Claudio conde tiene nuevo video para grabar xdddd

  • @chanrox69
    @chanrox69 Місяць тому

    I'm an AI Engineer with double masters, research and industry experience in top B2B company. I must say that few aspects of the tech Liam showed in this video is disingenuous

  • @i.k.8868
    @i.k.8868 4 місяці тому +1

    Don't. Just don't. This is the worst idea ever.

  • @JC-tm3dj
    @JC-tm3dj 5 місяців тому

    Call centers RIP

  • @edparry4640
    @edparry4640 5 місяців тому

    Holy fkkkkkk !

  • @PleaseTellMeMoreToday
    @PleaseTellMeMoreToday 7 місяців тому +1

    AIR ai = SKETCHY! ⚠️ do your own research I looked into it I BACK OUT RIGHT AWAY!

    • @blair5475
      @blair5475 7 місяців тому

      How can we sell these AI Agents?

    • @OliverGrafTV
      @OliverGrafTV 7 місяців тому

      Why do you say that?

  • @nostratheone
    @nostratheone 7 місяців тому

    Show us about telnyx please