Thank you so much for your post. It took me just a few minutes to get the warranty claim package in my inbox. Their chat service is indeed so responsive. You're so kind!
Thanks for Posting! I had the F0 Code, cleaned the sensor and housing twice, got it very clean, worked for about an hour. F0 code again. I called Frigidaire. They were GREAT! ( like Frosted Flakes). They said it was a major failure and I qualified for a free replacement. Mailed in the paperwork today. They said it should arrive pretty soon. Thank You so much for posting Brother! And A sincere Thank You to Frigidaire for standing behind their products!
Thanks for this very helpful, and well made, video. When I got the infamous F0 error code on my three year old unit I was sure I was going to have to purchase a new dehumidifier. I called Frigidaire/Elecrtrolux and got a service rep the first time. Took about 20 minutes, and they sent the paperwork as you described. I put it together and emailed it back in an hour and the replacement was on its way. Shipping took only four days! The replacement has a top outlet rather than side, but it may work just fine. We'll see. Happy camper! BTW: If anybody needs to know what to do with their old unit (it has freon in it so it's hazardous waste), I contacted my HVAC service contractor and they took it off my hands for free. They deal with A/C systems all the time. :-)
I have a couple of 50 pint Frigidaire dehumidifiers, one that's several years older and slightly different design that's still going strong. I also have one that's in the same series as your 70 pint that's started throwing an F0 code. I tried the other recommended fixes with no success, so I'll be chatting with Frigidaire this week in hopes of some help. Thanks the effort in posting an excellent, informative, detailed video that includes real-world product application over time.
I'd like to add my name to the growing list of people whom you have helped... everything you said was spot on and they are going to send me a replacement in the next 10 days, thus saving me the cost of a replacement unit. I should note that my 5 years was to expire in 45 days... I appreciate that you took the time to make this video... thanks... u are the man!
Thank you so much for this post. Had I not seen it, I never would have called with this same problem, nor would I now be receiving a brand new one!!!!!
My replacement dehumidifier arrived today. The original with the F0 code was purchased in June 2018, so it was just over two years old. Thank you very much for setting up this informative video; the replacement process played out exactly as you described it. (The Electrolux/Frigidaire chat feature was no longer working so I used the "Contact us" email option, and the reply was within a few days.)
Thanks for posting this. This helped A LOT. I will note that the chat feature on website does not work anymore and emailing them is not a worthy way of doing anything productive. I have spent the last few weeks calling into customer service only to be repeatedly hung up on or not even allowed to be placed in the waiting que. Your video gave me the language that I needed to use once I finally got through to a human being. I simply told them that "I had an F0 error that is a breakdown of the 'Sealed' system and that it is covered by the 5 year warranty as noted in the user manual. I need you to send me the document to fill out and sign to get a replacement sent to me." After I said that...there was no issue at all. The customer service agent took some info and them emailed me the pdf that outlined the steps that you described here. Thanks again!
Just wanted to add my "thank-you" for posting this. I did as you suggested and chatted up an agent at their website and they took my info and said they will replace my defective unit (I purchased mine from Amazon in Sep. 2018). It's great that Frigidaire is still replacing these lemons 4 years later. 👍
Update: They shipped the new unit a week after I submitted my claim but they did not email a tracking number so I just found out today it was waiting for me at my ship-to address when I went to retrieve another item. Anyway, it seems like a decent replacement and I'm happy with the quick response by Frigidaire. I just wish they would have advised that my claim was approved and sent a tracking number.
I came to UA-cam looking for troubleshooting help with an F0 fault and my dehumidifier was three years old. I never would have thought that Frigidaire would have a 5 year warranty on a $200 product. Due to your video, I did I a quick chat with Frigidaire and have received a replacement unit. Thanks for your video and to Frigidaire for standing behind their product.
Just letting you know this is still helping people. My replacement is on the way and I just shared this with another person in our town on Facebook. Fellow CT resident here!
You are awesome man! Mine was ordered on 2016 Nov from amazon. I have been struggling with the F0 Error Code since 2020 summer... Just chat and got a replacement since it's under 5 years warranty. Thanks again man. In addition, Frigidaire is a trustworthy brand.
Thank you SO MUCH for this video! I was just looking for new things to try, but it had never occurred to me that they might replace it for free. Definitely worth digging around my old emails trying to figure out where I bought it 3.5 years ago and find an e-receipt.
My dehumidifier was 4 1/2 years old. Have been trying to get it to work (even during the 15 minutes it took for the "F0" error code to appear, it wasn't working properly, almost certainly from a condenser leak). I was searching for any possible way to get it to work, and stumbled upon your video. I had emailed Electrolux/Frigidaire several months ago, with no response, and was at the point of buying a new unit. Three days ago (May 11, 2021) I contacted them via chat as you suggest. As in your case, a few minutes later I was done. After I completed their requirements and emailing it all, I received an email response within 2 hours telling me to expect a replacement unit within 10 working days. Wow. How often does something work out this well??? Thanks for saving me $200+ bucks! You sir, are a scholar and a gentleman!
Thanks. Same thing here. Talked to web chat. Got the paperwork in. They don’t ask you to cut off the cord now. At least not yet. Will hear something within 10 days. Appreciate the video. Saved me from buying a new purchase.
John J Thank you for your video on 70 pint dehumidifier. I've contacted and e-mailed in the necessary information, I purchased the unit 9/29/18 not a good advertisement 22months of service. Thanks again
Thank you soooooo much! I moved into a new house and this dehumidifier was sitting in my new basement not functioning with the F0 error code. I tried cleaning the sensor, but it didn't work. Saw your video here, chatted with Frigidaire, and now they have a new unit on the way! You rock!
I had the FO code on my dehumidifier and contacted Frigidaire on August 31, 2020 - the absolutely free new dehumidifier came on Sept. 3, 2020. Thanks for posting your solution!!
Thanks! I was actually going to open our unit to try to clean the sensor, but then I saw this video and initiated the chat per your suggestion. Our machine was four years old, and, indeed, we're getting a new one for free.
Great explanation. We have exactly the same problem and your video will be a real guide for our next steps. Seems to be a general problem with this Frigidaire model.
This was very helpful! I think I have the same issue. It looks like the old model is no longer an item Frigidaire currently sells. The grey model is so much nicer in appearance and quality.
Thanks for the tip, called the customer support and I am in the process of sending them the required info to receive a replacement. This is my 2 years old 2nd Frigidaire Dehumidifier giving the same F0 error, I have trashed the 1st one and was searching for another brand replacement when I came across your video. My brother in-law loaned me his old GE which is working like a champ. I will not buy Frigidaire product in the future. Updates: Received the replacement yesterday (1 week after submitting the required documentations).
Thanks so much for this video. This is my second Frigidaire unit in 9 years. The first unit froze up and died due to a known problem. It was replaced under warranty. The current unit from 2017 has the dreaded FO code but, to my surprise, is still under warranty! I did the live chat and started the process exactly as you described. It's nice to still have companies stand behind their products. Saved me a couple hundred dollars!
Thank you very much for the tips and demonstration. My 30-pint Frigidaire (one-year old) has been showing the F0 recently. I am in touch with Frigidaire for a replacement. BTW I like your collection of license plates!
Thank for posting this. Called them up since chat was not working for some reason. Within 15 min I had the warranty claim in my email ready to go. With out this I would have spent alot of time and effort trying to fix it and eventually just buy a new one. Thank you
Followed your advice, on-line 8 min Chat, replacement authorized and unit arrived in 6 days. Drying basement again with, as you say, a slightly inferior unit! Thanks!!!
Yes, our humidifier showed the FO. Error without cause, I did the Chat this past Wed. And we have a new unit this Saturday. Thank you... now to test the new unit-very different from the one that failed. IT has a drum vs other tech inside. We’ll see. We have to hook it up to a condensate pump so we’ll see how it works in high humidity.
Your video is very helpful, I have the same problem, contacted through live chat, which sent me to a professional repair site with a charge, and 2nd time sent me to a lawyer. Which shocked me.
Thanks for your help. I called the 800 line, they emailed me the form to request the replacement, I submitted it the same day and the unit arrived 4 days later.
I had this code and followed this. It worked for about 30 mins and the had the code again. I ended up taking a shop vac and besides ensuring everything inside was clean, i placed the shop vac hose over the small sensor located towards the top of the back (little white sensor). This appears to have resolved the issue as it has been running for a few days without issue. Recommendation: if cleaning this small air sensor, vacuum it out versus just wiping it down.
I have the exact same old unit and it was made in 3/19, it has just failed on me. I will be getting my new one like you did, well hopefully they honor the warranty on mine, I have no receipt it was a gift to me. Thanks for the advice
Ours did the same thing. I watched this video yesterday, and did the website Live Chat. The unit was 3.5 years old, and they sent me the same replacement form. Free replacement is supposed to be delivered in 10 days.
I had a near identical situation with the same two units. I was very happy with the old one. It lasted nearly 5 years. Fortunately it flashed the FO error code just 2 weeks before the 5 year mark. That was dumb luck. I used the recommended procedure and got a free replacement. Likewise I hated the fan opening on top. What a brainstorm. And sure enough, the unit failed with an EC error code after less than 6 months. I managed to get that one replaced. Now the replacement has failed with the EC code after barely 4 months.
Dude! You saved me at least $250. Dehumidifier has the dreaded F0 error. I bought in 2017. Just used chat feature and they will replace! Thank you! Hope the new one works better.
Very helpful. I have the exact same unit and only just today experienced the F0 code just prior to the 5 year warrantee expiration. I had purchased the unit in 2017 after extensive research, and really liked the unit, sharing many of this owner's perspectives on it. It is 2022, and hope to have a positive experience with Frigidaire, as this owner did. Hopefully they still maintain a free replacement policy , but I hope also that they do not send me an inferior unit, as they seem to have done with this owner.
@@SevenFortyOne I actually called at 8:30 this am and I got a rep from Georgia who is giving full refund as soon as they receive my paperwork. Thanks bro!! So far so good!!
Thanks for the info. My dehumidifier had the same code and I called Frigidaire and they sent me the forms to fill out. They just looked up the serial number and said they would send me a new one as soon as they get the forms back. They must being having some real issues with theses. Thanks.
Thanks. I"m going to pursue a replacement. This is the third Frigidaire dehumidifier (same model as yours) that failed on me with a F0 error. Frigidaire replaced my first and the replacement later failed with F0. My daughter-in-law gave me hers, which she never even took out of the box, and that Frigidaire (same model as yours and mine) just failed with a F0 error code. I definitely would not buy a Frigidaire dehumidifier again. By the way, I got a real kick out of seeing all those license plates on your car, each from a different state but all having "741" somewhere on the plate!
Got my first FO code this week and I hope I can get a replacement if I cannot get it to work. Every time I plug it in and start working and in about 10-15 minutes it stops and gives the same code. Thanks for the video.
I logged on today and I was able to chat (there is a red tab to the right of the screen that says Live Chat that wasn't there yesterday). They are going to send me a replacement. I can't thank you enough for posting this video. I really thought I was going to have to buy another one.
Dude... I think I picked up your dehumidifier at the dump last month (also CT resident). I saw it, looked brand new except the power cable was cut, lol. Plugged it in, got F0 code, found and watched your vid, face palm.
This really helped me. After 2 months of trying to contact them they are finally sending a new unit. An important oversight on my part was that the Chat button is way over on the right of the webpage. I kept trying to click on the words that say "Chat" in the area that describes chatting for support. I am very frustrated with this company. I agree with the author of this video that the old unit is much better, except it doesnt work.
Follow up. Almost a month and a dozen chat sessions later, I still don’t have a replacement unit! They sent me a 22pt to replace a 70pt. Then they tried to send me a 50pt unit and someone there cancelled it because they they it was a duplicate order! What an f’d up company. No wonder they’re closing plants.
Very helpful comment... thank you so much. I was looking for the elusive chat button, and it was all the way over to the right like you stated. Thanks again!
Thank you! Tried your fix, which did not work. But contacted them today via chantabout my Frigidaire Dehumidifier that is about 19 months old, and looks like they are going to replace--if they accept the stuff they asked for that I sent in.
Up here Canada I don't see a chat button and on the PDF manual it says 1 year. Wondering if any Canucks have had a replacement after 1 year with the FO code? My unit is about 2 years old.
I suspect that those units were built in two different places. I spent 30 years in the plastics industry and I see exactly the difference in quality. When you receive black injection molded plastic anything, the odds are pretty good that the plastic itself was used form excess plastic or scraps and reground to be used over. Thirty years ago, there was a Frigidaire plant about 20 minutes from here in Edison, NJ. I used to work there sometimes as an outside contractor. Now it's a Costco and other shops. Got taken down about 15 years ago.
I've went thru 5, yes 5 of the Frigidaire 30 pint models. After a year I got the FO fault. The company replaced 4 of them and it was obvious the compressor unit failed on them all. Now I'm on my 5th one and it too failed, but now after 2 years. Same problem compressor unit failure. These things are junk but at least the company stands behind their product. I've had other makes and models of dehumidifiers in the past some that lasted 20 years! I'm amazed that Frigidaire can make money on a product so poorly made that it needs repeated replacement.
Seems like they got rid of the online chat. Had to wait on the phone. Thanks a bunch for posting this. Never would of thought to check if they’d warranty it otherwise even though it’s only 3 years old…
Thanks for the video. I've lost count of how many Frigidaire dehumidifiers I've replaced either under warranty or recall over the last 10 years. I'd guess it's at least six. It's a disgrace, and I can't understand why they haven't fixed these F0 issues by now. Is this really good business? One thing I know for sure, I will avoid every buying a Frigidaire/Electrolux unit in the future. But as long as they keep sending me replacements, I may not have to! BTW, your cellar looks pretty pristine compared to mine. These units have bigger problems than dirt!
HAAAA! As promised, this is a follow up comment. After 4 attempts using the chat I was told it was only for US citizen (even if I accessed it from the Canadian website??). I was given a phone number, called 6 times. They had problems with the files access and their phone system all that time. Had to go through the process twice because my infos were lost and no ticket was found for me. Finally, I received an email for return. Was told I would be reimbursed but with no taxes. Was sent a digital MC number. It did not work. Had to reach them again (now 10 times) to make it work. Was told it was for security reason. Try to use it on Amazon for product did not work but it did word for Amazon refill card..?? So I went with this and was able redeem it this weekend. So thanks for your post otherwise I would never have thought I could be reimbursed for an item purchased 2 years ago. If you are in the same situation, hang in there, be persistent and you will get compensated eventually. tx ☮
Hi - I am on my second unit. I purchased unit in 2018 -- installed Nov 2018. I had a replacement unit for F0 code sent to me sometime in 2019. I am not getting F0 code on the replacement unit. At this point, I don't think i'd ever buy a frigidaire unit again!
I purchased the 70 pint model January 18, 2017. It died after one summer but received a free replacement from Frigidaire. Just yesterday the replacement unit has stopped working and the display shows F0. Two failed dehumidifiers in less than 4 years.
2022 update. The chat with Fridgedaire is very easy and simple,thanks to this video,but they did not say to cut the cord this year, but to keep it intact, until I hear more. They are not replacing the 70 pint with a 70 pint, they claim because of new energy standards. I had to agree to a 50 pint unit. Also, the replacement will only be warranted for 90 days or through the end of the old one’s warrantee.
Great help, thanks for posting. Chat with Frigidaire agent was short wait, got the email soon after. Aloha! PS...I live in NE Ohio, willing to swap homes anytime. Would be permanent, though.
I sent in my email with the documents on Dec. 16th. Form didn't ask for pictures of the code or cutting the cord. Didn't get an auto-reply either...at this point my form won't be eligible since it has almost been 30 days. Did you mail it in or email?
Thanks, very helpful video. I just got my replacement unit due to the F0 code. I completely agree with your assessment of the older version having the better design. But the replacement has been working well for the past few days. Curious if you have had any issues developing with the replacement unit since you posted this video 3 years ago?
Yes- the replacement only lasted about a year before suffering the same problem. They would not replace the replacement so I bought a completely different type of unit this time
Hey I wanted to know, where is the filter sensor located on the old unit? I’ve already received my replacement unit and this video was very instrumental in helping me doing so. Thanks again!
Hey! Great video! Just got our 50 pint replacement for a 70 pint, and I’m disappointed they didn’t send the 60 pint instead, as this would be closer to the capacity of the older one than the 50 pint. What is your take on the abilities of the 50 pint over the 70 pint from a dehumidifying standpoint?
I feel i need to warn you that your replacement is just like the one I purchased in July of 2020. I almost got hot enough to start on fire just the other day, so I unplugged it and waited until the next day and plugged it back in and it came on instantly without pushing the start button. It also made a strange noise and started to get hot again. I called Frigidaire and they said they would replace it, but I needed my receipt. I'm still looking for it. So, please keep an eye on yours.
Thank you so much for your post. It took me just a few minutes to get the warranty claim package in my inbox. Their chat service is indeed so responsive. You're so kind!
Thanks for Posting! I had the F0 Code, cleaned the sensor and housing twice, got it very clean, worked for about an hour. F0 code again. I called Frigidaire. They were GREAT! ( like Frosted Flakes). They said it was a major failure and I qualified for a free replacement. Mailed in the paperwork today. They said it should arrive pretty soon. Thank You so much for posting Brother!
And A sincere Thank You to Frigidaire for standing behind their products!
Thanks for this very helpful, and well made, video.
When I got the infamous F0 error code on my three year old unit I was sure I was going to have to purchase a new dehumidifier.
I called Frigidaire/Elecrtrolux and got a service rep the first time. Took about 20 minutes, and they sent the paperwork as you described.
I put it together and emailed it back in an hour and the replacement was on its way.
Shipping took only four days!
The replacement has a top outlet rather than side, but it may work just fine. We'll see.
Happy camper!
BTW: If anybody needs to know what to do with their old unit (it has freon in it so it's hazardous waste), I contacted my HVAC service contractor and they took it off my hands for free. They deal with A/C systems all the time. :-)
I have a couple of 50 pint Frigidaire dehumidifiers, one that's several years older and slightly different design that's still going strong. I also have one that's in the same series as your 70 pint that's started throwing an F0 code. I tried the other recommended fixes with no success, so I'll be chatting with Frigidaire this week in hopes of some help. Thanks the effort in posting an excellent, informative, detailed video that includes real-world product application over time.
I'd like to add my name to the growing list of people whom you have helped... everything you said was spot on and they are going to send me a replacement in the next 10 days, thus saving me the cost of a replacement unit. I should note that my 5 years was to expire in 45 days... I appreciate that you took the time to make this video... thanks... u are the man!
Awesome! Glad to hear this helped!
Thank you so much for this post. Had I not seen it, I never would have called with this same problem, nor would I now be receiving a brand new one!!!!!
My replacement dehumidifier arrived today. The original with the F0 code was purchased in June 2018, so it was just over two years old. Thank you very much for setting up this informative video; the replacement process played out exactly as you described it. (The Electrolux/Frigidaire chat feature was no longer working so I used the "Contact us" email option, and the reply was within a few days.)
Did they send the same or different replacement?? Grey top or black top
Just received my replacement today. Thank you for making this video. If not for you, I would’ve thrown away the old one and just bought a new one.
Thanks for posting this. This helped A LOT. I will note that the chat feature on website does not work anymore and emailing them is not a worthy way of doing anything productive. I have spent the last few weeks calling into customer service only to be repeatedly hung up on or not even allowed to be placed in the waiting que. Your video gave me the language that I needed to use once I finally got through to a human being. I simply told them that "I had an F0 error that is a breakdown of the 'Sealed' system and that it is covered by the 5 year warranty as noted in the user manual. I need you to send me the document to fill out and sign to get a replacement sent to me." After I said that...there was no issue at all. The customer service agent took some info and them emailed me the pdf that outlined the steps that you described here. Thanks again!
Thank you!!! Called & submitted form yesterday. My unit was 4.5 years old, so code came up just @ the right time.
Just wanted to add my "thank-you" for posting this. I did as you suggested and chatted up an agent at their website and they took my info and said they will replace my defective unit (I purchased mine from Amazon in Sep. 2018). It's great that Frigidaire is still replacing these lemons 4 years later. 👍
Update: They shipped the new unit a week after I submitted my claim but they did not email a tracking number so I just found out today it was waiting for me at my ship-to address when I went to retrieve another item. Anyway, it seems like a decent replacement and I'm happy with the quick response by Frigidaire. I just wish they would have advised that my claim was approved and sent a tracking number.
I came to UA-cam looking for troubleshooting help with an F0 fault and my dehumidifier was three years old. I never would have thought that Frigidaire would have a 5 year warranty on a $200 product. Due to your video, I did I a quick chat with Frigidaire and have received a replacement unit. Thanks for your video and to Frigidaire for standing behind their product.
can I ask did they require you to submit a receipt. I cannot find my copy.
@@muffinlou3944 Yes I did have to provide a copy of the receipt.
Thanks so much for this! I chatted with their CSR and am submitting Paperwork for a replacement under warranty!
Thank you so much! I followed your advice and I got my new dehumidifier today after emailing my form, pictures and receipt!
Just letting you know this is still helping people. My replacement is on the way and I just shared this with another person in our town on Facebook. Fellow CT resident here!
Cool! Glad this video helped save some people buying new units
Thank You! Followed your instructions and received a replacement that works within a week.
You are awesome man! Mine was ordered on 2016 Nov from amazon. I have been struggling with the F0 Error Code since 2020 summer... Just chat and got a replacement since it's under 5 years warranty. Thanks again man. In addition, Frigidaire is a trustworthy brand.
Thank you SO MUCH for this video! I was just looking for new things to try, but it had never occurred to me that they might replace it for free. Definitely worth digging around my old emails trying to figure out where I bought it 3.5 years ago and find an e-receipt.
My dehumidifier was 4 1/2 years old. Have been trying to get it to work (even during the 15 minutes it took for the "F0" error code to appear, it wasn't working properly, almost certainly from a condenser leak). I was searching for any possible way to get it to work, and stumbled upon your video. I had emailed Electrolux/Frigidaire several months ago, with no response, and was at the point of buying a new unit. Three days ago (May 11, 2021) I contacted them via chat as you suggest. As in your case, a few minutes later I was done. After I completed their requirements and emailing it all, I received an email response within 2 hours telling me to expect a replacement unit within 10 working days. Wow. How often does something work out this well??? Thanks for saving me $200+ bucks! You sir, are a scholar and a gentleman!
You are awesome!!!!! Never would have thought about it still being under warranty!!!! Starting my paperwork today, Can't thank you enough.
Good luck... hopefully they'll take care of you
Thanks. Same thing here. Talked to web chat. Got the paperwork in. They don’t ask you to cut off the cord now.
At least not yet.
Will hear something within 10 days.
Appreciate the video. Saved me from buying a new purchase.
John J Thank you for your video on 70 pint dehumidifier. I've contacted and e-mailed in the necessary information, I purchased the unit 9/29/18 not a good advertisement 22months of service. Thanks again
Thank you soooooo much! I moved into a new house and this dehumidifier was sitting in my new basement not functioning with the F0 error code. I tried cleaning the sensor, but it didn't work. Saw your video here, chatted with Frigidaire, and now they have a new unit on the way! You rock!
did you have a receipt?
@@makmelaf nope. No receipt was required !
Thank you for posting this. It took literally less than 10 minutes chatting for the Frigidaire support rep to send me the form.
Hi Mr. Cole,
Do you have the link?
Thanks
I had the FO code on my dehumidifier and contacted Frigidaire on August 31, 2020 - the absolutely free new dehumidifier came on Sept. 3, 2020. Thanks for posting your solution!!
M Coller-Ditta would you please show the link you used? I tried but sent me to a lawyer.
Thanks! I was actually going to open our unit to try to clean the sensor, but then I saw this video and initiated the chat per your suggestion. Our machine was four years old, and, indeed, we're getting a new one for free.
Great explanation. We have exactly the same problem and your video will be a real guide for our next steps. Seems to be a general problem with this Frigidaire model.
Thank you so much! Glad i ran across your video! Was able to get a replacement also. Saved me a huge headache!
Thank you so much! Glad i ran across your video! Was able to get a replacement also. Saved me money and a headache!
Thank you so much for this video. I also had the F0 error code. I now have a new dehumidifier!
This was very helpful! I think I have the same issue. It looks like the old model is no longer an item Frigidaire currently sells. The grey model is so much nicer in appearance and quality.
Thanks for the tip, called the customer support and I am in the process of sending them the required info to receive a replacement. This is my 2 years old 2nd Frigidaire Dehumidifier giving the same F0 error, I have trashed the 1st one and was searching for another brand replacement when I came across your video. My brother in-law loaned me his old GE which is working like a champ. I will not buy Frigidaire product in the future.
Updates: Received the replacement yesterday (1 week after submitting the required documentations).
Was your replacement the same one with the black top or grey top?
This is great, thank you! We bought 2 of these units in 2019, so I'm going to follow your directions and hope to get them both replaced.
Thank you for an informative and helpful video! I engaged via the the chat and within 5 minutes the replacement documents were being emailed!
Thanks so much for this video. This is my second Frigidaire unit in 9 years. The first unit froze up and died due to a known problem. It was replaced under warranty. The current unit from 2017 has the dreaded FO code but, to my surprise, is still under warranty! I did the live chat and started the process exactly as you described. It's nice to still have companies stand behind their products. Saved me a couple hundred dollars!
Please show a link for the live chat. thanks
Thank you for this. Got a free replacement under warranty. If i hadn't checked this video I probably would've just bought a new one.
Ditto at free replacement! Mine was just shy of 4 years old when it got hit with the F0 error. Thanks for sharing! You are awesome!
I wish I could get 4 years out of one. One year and kaput!
Thank you very much for the tips and demonstration. My 30-pint Frigidaire (one-year old) has been showing the F0 recently. I am in touch with Frigidaire for a replacement. BTW I like your collection of license plates!
Thanks! I hope you get a replacement like I did.
Thank you so much for posting this - it helped us so much!
Thank for posting this.
Called them up since chat was not working for some reason. Within 15 min I had the warranty claim in my email ready to go.
With out this I would have spent alot of time and effort trying to fix it and eventually just buy a new one.
Thank you
Glad this helped!
Followed your advice, on-line 8 min Chat, replacement authorized and unit arrived in 6 days. Drying basement again with, as you say, a slightly inferior unit! Thanks!!!
Got the new one replacement for the old, thanks for your help!!
Yes, our humidifier showed the FO. Error without cause, I did the Chat this past Wed. And we have a new unit this Saturday. Thank you... now to test the new unit-very different from the one that failed. IT has a drum vs other tech inside. We’ll see. We have to hook it up to a condensate pump so we’ll see how it works in high humidity.
Hey, thanks. I had similar issue. I did exactly what you said in your video and I am getting a replacement unit. thanks again.
Got my free replacement. Thank you for your video.
Thank you! I used the frigidaire chatbot, like you said, they are sending the paperwork for my replacement.
Amazing presentation. Thanks so much for taking the time. Enjoy the revolving license plates.
Thanks!
You saved me taking mine apart and most likely shelling out $300 for a new one. Much appreciated!
Cool- glad this helped!
Thank you! I’m going to check this out. Mine just threw the FO code. I just called. You save me $$$.
Your video is very helpful, I have the same problem, contacted through live chat, which sent me to a professional repair site with a charge, and 2nd time sent me to a lawyer. Which shocked me.
That's strange....when I did tbe chat they just sent me a new machine
Thanks for your help. I called the 800 line, they emailed me the form to request the replacement, I submitted it the same day and the unit arrived 4 days later.
I couldn't get through on the 800 number, I'm glad you were able to!
I had this code and followed this. It worked for about 30 mins and the had the code again. I ended up taking a shop vac and besides ensuring everything inside was clean, i placed the shop vac hose over the small sensor located towards the top of the back (little white sensor). This appears to have resolved the issue as it has been running for a few days without issue. Recommendation: if cleaning this small air sensor, vacuum it out versus just wiping it down.
Thank you so much. My dehumidifier is just under 5 years old and they're sending me a new one!
I have the exact same old unit and it was made in 3/19, it has just failed on me. I will be getting my new one like you did, well hopefully they honor the warranty on mine, I have no receipt it was a gift to me. Thanks for the advice
Good luck!
Im with you on not liking the new one having the vents on the top. On the side is much better!
Ours did the same thing. I watched this video yesterday, and did the website Live Chat. The unit was 3.5 years old, and they sent me the same replacement form. Free replacement is supposed to be delivered in 10 days.
I had a near identical situation with the same two units. I was very happy with the old one. It lasted nearly 5 years. Fortunately it flashed the FO error code just 2 weeks before the 5 year mark. That was dumb luck. I used the recommended procedure and got a free replacement. Likewise I hated the fan opening on top. What a brainstorm. And sure enough, the unit failed with an EC error code after less than 6 months. I managed to get that one replaced. Now the replacement has failed with the EC code after barely 4 months.
Great video. I am working on getting my broken unit replaced now.
Thanks for this. Worked for me!
Dude! You saved me at least $250. Dehumidifier has the dreaded F0 error. I bought in 2017. Just used chat feature and they will replace! Thank you! Hope the new one works better.
Have the same unit and same error code. Going to give them a chat for a warranty return 🤞🏻😁 Just chatted with Frigidaire and getting mine replaced 🥰🤓
Very helpful. I have the exact same unit and only just today experienced the F0 code just prior to the 5 year warrantee expiration. I had purchased the unit in 2017 after extensive research, and really liked the unit, sharing many of this owner's perspectives on it. It is 2022, and hope to have a positive experience with Frigidaire, as this owner did. Hopefully they still maintain a free replacement policy , but I hope also that they do not send me an inferior unit, as they seem to have done with this owner.
Thank you so much for this. It took me nearly as long to locate the "chat now" link on their website as it did to complete the chat itself (:
Can you tell me where that chat button is please :)
Look under the "contact" section of the wrbsite
@@SevenFortyOne I actually called at 8:30 this am and I got a rep from Georgia who is giving full refund as soon as they receive my paperwork. Thanks bro!! So far so good!!
Cool!
Thanks for the info. My dehumidifier had the same code and I called Frigidaire and they sent me the forms to fill out. They just looked up the serial number and said they would send me a new one as soon as they get the forms back. They must being having some real issues with theses. Thanks.
Thank you for this video! I am doing the same thing right now. Yay!
Good luck!
Thanks. I"m going to pursue a replacement. This is the third Frigidaire dehumidifier (same model as yours) that failed on me with a F0 error. Frigidaire replaced my first and the replacement later failed with F0. My daughter-in-law gave me hers, which she never even took out of the box, and that Frigidaire (same model as yours and mine) just failed with a F0 error code. I definitely would not buy a Frigidaire dehumidifier again. By the way, I got a real kick out of seeing all those license plates on your car, each from a different state but all having "741" somewhere on the plate!
Got my first FO code this week and I hope I can get a replacement if I cannot get it to work. Every time I plug it in and start working and in about 10-15 minutes it stops and gives the same code. Thanks for the video.
Yes got my free replacement a year ago. The replacement now also has same problem. Both were about 12 months old
Bummer....that's not good
Tried live chat this morning. Seems like they disabled this feature. You video shook things up lol!
Could be just a glitch...I'd try again later and see if it works
I logged on today and I was able to chat (there is a red tab to the right of the screen that says Live Chat that wasn't there yesterday). They are going to send me a replacement. I can't thank you enough for posting this video. I really thought I was going to have to buy another one.
I'm glad you got through!
Dude... I think I picked up your dehumidifier at the dump last month (also CT resident). I saw it, looked brand new except the power cable was cut, lol. Plugged it in, got F0 code, found and watched your vid, face palm.
Not mine...it's still in my garage.
"Your call is important to us ... " ... ... . Been there!
This really helped me. After 2 months of trying to contact them they are finally sending a new unit. An important oversight on my part was that the Chat button is way over on the right of the webpage. I kept trying to click on the words that say "Chat" in the area that describes chatting for support. I am very frustrated with this company. I agree with the author of this video that the old unit is much better, except it doesnt work.
Follow up. Almost a month and a dozen chat sessions later, I still don’t have a replacement unit! They sent me a 22pt to replace a 70pt. Then they tried to send me a 50pt unit and someone there cancelled it because they they it was a duplicate order! What an f’d up company. No wonder they’re closing plants.
Very helpful comment... thank you so much. I was looking for the elusive chat button, and it was all the way over to the right like you stated. Thanks again!
I managed to get through after holding for 20 min. Went well after that.
Could I rebuild this with a 325 Hemi?
Thank you! Tried your fix, which did not work. But contacted them today via chantabout my Frigidaire Dehumidifier that is about 19 months old, and looks like they are going to replace--if they accept the stuff they asked for that I sent in.
Up here Canada I don't see a chat button and on the PDF manual it says 1 year. Wondering if any Canucks have had a replacement after 1 year with the FO code? My unit is about 2 years old.
I suspect that those units were built in two different places. I spent 30 years in the plastics industry and I see exactly the difference in quality. When you receive black injection molded plastic anything, the odds are pretty good that the plastic itself was used form excess plastic or scraps and reground to be used over. Thirty years ago, there was a Frigidaire plant about 20 minutes from here in Edison, NJ. I used to work there sometimes as an outside contractor. Now it's a Costco and other shops. Got taken down about 15 years ago.
Good info RW!
I've went thru 5, yes 5 of the Frigidaire 30 pint models. After a year I got the FO fault. The company replaced 4 of them and it was obvious the compressor unit failed on them all. Now I'm on my 5th one and it too failed, but now after 2 years. Same problem compressor unit failure. These things are junk but at least the company stands behind their product. I've had other makes and models of dehumidifiers in the past some that lasted 20 years! I'm amazed that Frigidaire can make money on a product so poorly made that it needs repeated replacement.
Seems like they got rid of the online chat. Had to wait on the phone. Thanks a bunch for posting this. Never would of thought to check if they’d warranty it otherwise even though it’s only 3 years old…
Same here. No chat link to use.
Could you please put on a link for the chat page. I am not sure whether to look for an Electrolux page or a Frigidaire page. Thanks
Got the same problem, my unit though maybe be >5 years old :(..... more like 6+.. have to check.. thank you for a good material!
Good luck!
Thanks for the video. I've lost count of how many Frigidaire dehumidifiers I've replaced either under warranty or recall over the last 10 years. I'd guess it's at least six. It's a disgrace, and I can't understand why they haven't fixed these F0 issues by now. Is this really good business? One thing I know for sure, I will avoid every buying a Frigidaire/Electrolux unit in the future. But as long as they keep sending me replacements, I may not have to!
BTW, your cellar looks pretty pristine compared to mine. These units have bigger problems than dirt!
HAAAA! As promised, this is a follow up comment. After 4 attempts using the chat I was told it was only for US citizen (even if I accessed it from the Canadian website??). I was given a phone number, called 6 times. They had problems with the files access and their phone system all that time. Had to go through the process twice because my infos were lost and no ticket was found for me. Finally, I received an email for return. Was told I would be reimbursed but with no taxes. Was sent a digital MC number. It did not work. Had to reach them again (now 10 times) to make it work. Was told it was for security reason. Try to use it on Amazon for product did not work but it did word for Amazon refill card..?? So I went with this and was able redeem it this weekend. So thanks for your post otherwise I would never have thought I could be reimbursed for an item purchased 2 years ago. If you are in the same situation, hang in there, be persistent and you will get compensated eventually. tx ☮
👍👏👏I will try to have replacement I got 2 and both are FO 😖 thank you you for that go information 👍🙋♂️and I am glade to put the 900 th (👍). 😂🤣
Hi - I am on my second unit. I purchased unit in 2018 -- installed Nov 2018. I had a replacement unit for F0 code sent to me sometime in 2019. I am not getting F0 code on the replacement unit. At this point, I don't think i'd ever buy a frigidaire unit again!
As a side note, they can only help you if you have the exact purchase date and retailer
Love license plate changes with each edit. Unfortunately my unit is 7 years old but nwo giving me the old F0 code.
Good to know!
Does the new unit run continuously or turn off when set level is achieved?
Thanks!
Thank you!
I bought this new one, its running but not collecting water. It is showing no error as well. What is the solution?
I purchased the 70 pint model January 18, 2017. It died after one summer but received a free replacement from Frigidaire. Just yesterday the replacement unit has stopped working and the display shows F0. Two failed dehumidifiers in less than 4 years.
total junk
2022 update. The chat with Fridgedaire is very easy and simple,thanks to this video,but they did not say to cut the cord this year, but to keep it intact, until I hear more. They are not replacing the 70 pint with a 70 pint, they claim because of new energy standards. I had to agree to a 50 pint unit. Also, the replacement will only be warranted for 90 days or through the end of the old one’s warrantee.
Well done
Great help, thanks for posting. Chat with Frigidaire agent was short wait, got the email soon after. Aloha! PS...I live in NE Ohio, willing to swap homes anytime. Would be permanent, though.
I live in CT...the hawaii plate is a prop...take a close look at it. But if you want to swap, you can have my high taxes!
wait a minute....is the house you recorded this at even in Hawaii?
No, it's in Connecticut. Sorry bud
I sent in my email with the documents on Dec. 16th. Form didn't ask for pictures of the code or cutting the cord. Didn't get an auto-reply either...at this point my form won't be eligible since it has almost been 30 days. Did you mail it in or email?
Thanks, very helpful video. I just got my replacement unit due to the F0 code. I completely agree with your assessment of the older version having the better design. But the replacement has been working well for the past few days. Curious if you have had any issues developing with the replacement unit since you posted this video 3 years ago?
Yes- the replacement only lasted about a year before suffering the same problem. They would not replace the replacement so I bought a completely different type of unit this time
Hey I wanted to know, where is the filter sensor located on the old unit? I’ve already received my replacement unit and this video was very instrumental in helping me doing so. Thanks again!
I'm not sure there is a sensor...the filter reset may just be a time thing. Check the manual to be sure...
Hey! Great video! Just got our 50 pint replacement for a 70 pint, and I’m disappointed they didn’t send the 60 pint instead, as this would be closer to the capacity of the older one than the 50 pint. What is your take on the abilities of the 50 pint over the 70 pint from a dehumidifying standpoint?
The ratings changed a few years ago. The 50 and 70 pint are the same
I feel i need to warn you that your replacement is just like the one I purchased in July of 2020. I almost got hot enough to start on fire just the other day, so I unplugged it and waited until the next day and plugged it back in and it came on instantly without pushing the start button. It also made a strange noise and started to get hot again. I called Frigidaire and they said they would replace it, but I needed my receipt. I'm still looking for it. So, please keep an eye on yours.