AICD Director Series: The ROI of CX Free Seminar Invitation

Upcoming Event Schedule:
- Thursday 12 October: @AICD Sydney
- Thursday 19 October: @AICD Melbourne
- Thursday 26 October: @AICD Brisbane
- Thursday 2 November: @AICD Adelaide
Link to register: bit.ly/3Pu5yTg
Are you grappling with the ROI of your digital transformation and customer experience (CX) initiatives? Wondering where all the investment went? You're not alone.
Hi, I'm Robin Leonard, CEO and Co-Founder of AFDigital, a Salesforce Consulting Partner specialising in Customer Experience. We're excited to announce a series of free seminars and networking events across Sydney, Melbourne, Brisbane, and Adelaide, focused on the ROI of Customer Experience.
Join us for a 45-minute talk followed by a Q&A session, where we'll demystify the anatomy of ROI in CX initiatives. You'll leave with a template to measure both the cost and benefit of your programs, focusing on customer lifetime value modelling and key ROI levers like churn reduction and customer acquisition cost.
This is a must-attend event for company directors who want to understand modern metrics for measuring the impact of CX investments. Don't miss this chance to network and gain valuable insights.