Been a Support manager for about 6 years transitioning fully into the CSM realm. Very solid run through on the ins and outs! Very insightful! Great job, Tom!
Good luck on your journey! Do watch more of our video to learn more about Customer Success. We'd appreciate it if you would subscribe to our channel and give us a thumbs up on videos you found helpful.
Awesome insights. Congrats to your channel and thanks to Tom 🙂
Appreciate it ❤️
Thank you, Irit. It was fun speaking with you!
Thank you for being awesome, my friend! Irit
Been a Support manager for about 6 years transitioning fully into the CSM realm. Very solid run through on the ins and outs! Very insightful! Great job, Tom!
Agreed! Tom is wonderful. Appreciate your kind words.
Great meeting and information. Thank you
Thanks! Appreciate it
This is a great reminder of the fundamentals for all Customer Success Managers. Love the conversation!
Thank you so much ☺️
I needed this channel. I'm so happy I found it!
Hey Rose! Glad you found this helpful
EXCELLENT questions you posed, Irit! Very informative interview.
Thanks Jonah!! I appreciate it, Irit
I’m an account manager trying to transition to a customer success role with a startup. This was very helpful!
Good luck on your journey! Do watch more of our video to learn more about Customer Success. We'd appreciate it if you would subscribe to our channel and give us a thumbs up on videos you found helpful.
awesome information. I'm trying to get into this career space and its been insightful watching your videos. thank you
Hello Johnathan, hope you find our other CS related videos helpful. Good luck on your career journey!
This is very insightful. Thank you
Thanks, Joy! I appreciate the kind words, Irit
good stuff
Thank you!
@@CSMPractice one should call out 'gold' when one spots some. good day!
Thank you so much 😊
Roughly, about how many hours a day are CSM's on the phone?
Good question! Probably 20-30 hours per week depending on how many accounts they have.
Great content but the graphic transitions with the opening closing bars are too much. A little less please. Its taking away from your good work.
Appreciate the feedback. We will look into it and see what we can do for future videos to accommodate.
Why did it get cut off at 3 of 5 of his points :(
It did?!