Actionable Steps for Behaviour Change from a Hostage Negotiator

Nicky Perfect returned for part two of our special webinar series as she expands on her communication strategies to influence behaviour change at your organisation.
Former Hostage Negotiator Nicky touches on the following key pillars:
A recap of communication theory, including:
The importance of talking to someone in a ‘logical state’, and the ‘power of because’.
How to apply her communication tactics in the real world and in reference to sustainable commuting.
Actionable steps to encourage behaviour change and progress difficult conversations.
Nicky also dedicated half the session to answering your questions, helping you to solve challenges you have encountered since the previous webinar.