The $550Bn Business Of Patient Care | 🎙️Series C Podcast Ft Harsimarbir Singh

From building India's largest home salon business as an Entrepreneur In Residence to establishing a $550Bn business that truly cares and offers support to patients in times of need.
Our next guest on our Series C Podcast is the man who is responsible for the most extensive surgery support services in the nation, Harsimarbir Harsh Singh, the Co-Founder of Pristyn Care.
While building the home salon offering at Urban Company, Harsimarbir expressed learning the greatest lesson of his life - that experience is the fabric which builds any business.
From answering 6am customer calls about unbearable pain to standing in long lines for hours and days to ensure that all forms, medications and essentials are in place for a patient undergoing surgery - he discusses what it takes to earn the customer's trust in this category. It was by delving deep into the universe of pain and patients, that he built India's most extensive surgery care company, Pristyn Care.
Chapters:
01:46 - What Inspires You
02:35 - Journey to Becoming an Entrepreneur
10:49 - Joining Urban Company
14:24 - The Unexpected Journey of Building a Salon Business
18:53 - The Importance of Ground Research in Building a Business
23:00 - How Pristyn Care's Journey Began
28:56 - Pristyn's Meeting with Sequoia Capital and the Path to Investment
32:00 - Transforming Surgical Care with Pristyn Care
37:54 - Pristyn's Patient-Centric Approach to Surgery Care
43:34 - Embracing Generational Shifts: Navigating Differences in Business Perspectives
52:42 - What Did Pristyn Learn From Its Failures?
59:07 - The Abundance of Capital and Entrepreneurial Support
01:06:10 - How have You Done Things Differently As a Founder?
01:07:10 - The Importance of Hiring A-Players
01:20:11 - Building Better Experiences is the key to success
01:25:00 - How do you build trust in the healthcare system?
01:30:58 - How Optimal Healthcare Is Different From Its Rivals
01:35:14 - How to Build a Close-To-Customer Culture
01:41:34 - What is the biggest reason for startup failure?
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#startup #pristyncare #mastersunion #mba #podcast #business #bschool

[@pankajsuthar3740]

Thank you Master's Union, it's my 4th time watching this.

[@chapterme]

Chapters (Powered by ChapterMe) -
00:00 - Coming Up
01:46 - What Inspires Me
02:52 - 3 Failed Journeys
10:25 - How I Got to Join Urban Company
14:22 - Building Salon Business
17:11 - I Couldn't Wait to Start
18:04 - How Did you Start a Business with No Experience?
20:25 - Going to the Ground
22:50 - Staying in OYO for 2 Years and Getting a Job Offer
24:27 - Starting Pristyn
28:21 - Building from Scratch
28:56 - Raising from Sequoia Capital
30:37 - Scaling Pristyn and its Business Model
37:54 - Picking Patients From Home
40:42 - Startups: Do All the Work Yourself
42:45 - Building Non-Sexy Offline First Business
47:26 - Experience Building Fast Food QSR
51:50 - Company Building in a Sustainable Fashion
52:42 - What did you Learn from your Failures?
59:13 - There is No Funding Winter
01:03:38 - People Side
01:04:07 - You Don't Need to be Old or Experience to Build Anything
01:06:06 - People and Culture
01:08:23 - First Hire
01:10:16 - Second Hire
01:14:17 - Lockdown Story and Starting beatXP
01:20:12 - Q&A: MOT (Moment Of Truth) and Building It?
01:24:55 - Strategy to Deal with Patients Mistrust?
01:30:28 - Selling Surgery and Not Pushing It Onto Customers
01:32:09 - Strategy on Internal Focus
01:34:52 - Standardization rather than Personalization
01:35:14 - Remaining Close to Customers
01:41:35 - Evaluate Starting Up in Healthcare Space
01:42:18 - Convince Experienced Professionals to Join A New Startup
01:45:07 - Outro

[@skillitup5563]

The best podcast you guys have released till date, Great guest, and a wonderful host. Liked this one more than the Ashneer Grover podcast.

[@durgeshkumarkumar4943]

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[@ashleshvikhe2698]

one of the best podcast you saw in recent times

[@techypawan3782]

Heartily Inspiring, amazing👍

[@khushwantsingh5299]

Excellent podcast what a clear mind 👍👍👍 great enjoyed every moment

[@amitvishwas2942]

This is awesome

[@sanjeetkaur4437]

Loved it.Amazing Prodcast.

[@ssaabroadofficial4031]

Mind open podcast😇

[@RakeshSingh-xr7dl]

Very informative podcast

[@tamanna4697]

Best one so far 🙆‍♀️

[@abhisheksahu9380]

That was an amazing podcast.

[@shubhamrohatgi5675]

Amazing podcast 💐👏

[@dstradingco9498]

bai ji paag bnnn lo ❤

[@pankajsuthar3740]

just 11k views on this? 😮

[@bettertube]

Entire podcast i felt that energy of host didn't do justice to energy that guest had

[@DeepGhosh-r8n]

This Singh is toxic

[@UditTandon-n7y]

Fraud founder

[@ashishjangra3860]

Loved it.