We can’t unlock this device because is still under contract. AT&T Locked iPhone What to do?

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  • Опубліковано 13 тра 2023
  • We tried to unlock an iPhone 12 Model A2172 Carrier Lock - SIM Locked with AT&T using the AT&T Unlock Portal ( www.att.com/deviceunlock/ ) and we got the message:
    "We can’t unlock this device because the device is still under contract. Sign into your account to review your contract. To pay the early termination fee and unlock the device, call 800.331.0500 or dial 611 from your wireless device. You can submit a new unlock request 24 hours after your payment posts to your account."
    When we try to use a Mint Mobile SIM card on the AT&T iPhone we got this other message: "SIM Not Supported" so we called the AT&T Customer Service number: 800.331.0500 and the representative told us they can't do anything about it since we don't have access to the original contract.
    The only good thing about all this is that we know we can still activate the iPhone on the AT&T Network or any other Mobile Virtual Network Operator (MVNO) that use the AT&T Network because the iPhone is not Blacklisted, you can check if your iPhone's IMEI is blacklisted by going to this site: www.imeipro.info/
    Here is a list of Mobile Virtual Network Operator (MVNO) that use the AT&T Network in 2023:
    - Cricket Wireless
    - Consumer Cellular
    - AirVoice
    - Optimum
    - Black Wireless
    - FreedomPop
    - FreeUp Mobile
    - Good2Go Mobile
    - H2O Wireless
    - PureTalk USA
    - Red Pocket Mobile
    - Republic Wireless
    - UNREAL Mobile
    - Wing
    #ATT #iPhone #Unlock
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КОМЕНТАРІ • 106

  • @jgquiroz5280
    @jgquiroz5280 8 місяців тому +2

    Excellent information, please make a video of what to do in case an iPhone is stolen, how can I as the user to make my device more secure?

  • @hyunjooncho84
    @hyunjooncho84 10 місяців тому +2

    Thank you so much! I have Firstnet Iphone, and it just requested to unlock my iPhone! hopefully it works!

  • @Dave-vw9bm
    @Dave-vw9bm 29 днів тому

    Alex, so I have this exact clean per IMEIpro check, who should I use to unlock my device?

  • @thes3xcichef
    @thes3xcichef 2 місяці тому

    I have an AT&T 12 Pro Max and just wondering if I can convert it over to a prepaid still using AT&T

  • @user-dr9wy8vs9i
    @user-dr9wy8vs9i Рік тому +8

    Thank you it worked -- your video was very clear and easy to follow.

  • @ok1k8888
    @ok1k8888 Рік тому +1

    Hi how about the blacklisted one at&t variant also is there anything i can do for me to be able to use it outside the US like asian country? Someone is selling me a sealed iphone 13 and upon checking the imei is blacklisted i guess in the US?

  • @musicvibes8089
    @musicvibes8089 5 місяців тому +1

    i have iphone 14 pro max . no place to insert gevey sim !! what can be the solution

  • @aslammuhammed4094
    @aslammuhammed4094 10 місяців тому +1

    When i submit it say -We can’t unlock this device because it’s not compatible with the AT&T network.

  • @Viral_Barn
    @Viral_Barn 5 місяців тому

    What if you are the owner of the phone any way to do it then?

  • @thatguyasphalt2297
    @thatguyasphalt2297 6 місяців тому

    What if it takes me to the page where I can fill in my form?

  • @KeithBerry-wc1jx
    @KeithBerry-wc1jx Рік тому

    My iPhone 11 stuck on emergency calls person who lost phone said I can keep it because he has a new iPhone what can I do please help I phone apple they say connect to I tunes or I cloud but u have to have apple I'd which I not got please help

  • @PapaleguasNY
    @PapaleguasNY Рік тому

    Does it work for Iphome 14?

  • @mabelh16
    @mabelh16 24 дні тому

    So how to we use it on cricket? If Atnt locked it

  • @danielcruzgomez8528
    @danielcruzgomez8528 11 місяців тому +3

    Hello Alex, I have an iPhone 14 pro that at the time of checking the IMEI comes out clean but when I do the steps it tells me that I have to pay the installment plan, and well they gave it to me by 2nd hand, does that mean that it is going to be blacklisted?

    • @SationalCyn
      @SationalCyn 2 місяці тому

      If it's T-Mobile you are probably fine. Not sure about other carriers

  • @quzeanalove6331
    @quzeanalove6331 Місяць тому

    I know nothing about iphone plans but someone just told me they were put on a plan where there were three different phones, paid for one got the others free but the main phone is the only phone they can use to make payments on... can someone please tell me if this is true or not and maybe explain to me how this stuff works I think I am being lied to....😑😑😑

  • @frenddymusiccompany9134
    @frenddymusiccompany9134 11 місяців тому +18

    says. We can’t unlock this device until the former owner removes it from their AT&T account. how can i solve?

    • @EpicMyLife
      @EpicMyLife 3 місяці тому +3

      They didn’t paid the contract. You can’t do anything rather than taking the iPhone imei and paying their balance or using that phone as a trade-in to another carrier. Spoofing the IMEI … but is a gray area.

    • @vivekpatel6776
      @vivekpatel6776 2 місяці тому +2

      @@EpicMyLifeany red flags on trading it in if it’s unpaid? Just curious

  • @StephenMarquez
    @StephenMarquez Рік тому +14

    Be weary of used financed phones. They will show as clean up until that account goes into a negative status. Always make sure the phone is PAID off and unlocked.

    • @willzwittrillz3741
      @willzwittrillz3741 7 місяців тому

      i paid off my phone and switched to a different carrier and when i switched again they said i hadnt paid off my phone like how do i switch in the first place.. some places just wanna fuck you and you just have to take it sometimes cause of the situation

    • @SationalCyn
      @SationalCyn 2 місяці тому

      This is true, but it honestly depends on the carrier. I had T-Mobile and got the 13 pro Max when it came out. I never finished paying it off and sold it to a family member with T-Mobile (told them I'd buy it back if it got blacklisted). They are still using it now in 2024 with no issues

  • @reesa8573
    @reesa8573 6 місяців тому

    But there is no sim tray

  • @rayross8111
    @rayross8111 7 місяців тому

    Can you still use your active service on another phone after using the unlocked SIM card?
    I have T-Mobile service but I am trying to use an ATT phone that’s not paid off and it’s locked. Will I be able to use my T-Mobile service. What about E-Sim? Thank you

  • @MS-mt3hi
    @MS-mt3hi Місяць тому

    We can't unlock this device because it has been reported as lost or stolen. Any solution??

  • @danielcruzgomez8528
    @danielcruzgomez8528 Рік тому +1

    Hola Alex, espero y leas mi comentario 🥺
    Recientemente me regalaron un iPhone 14 pro Max americano de 2da mano, y al revisar el IMEI no está en BlackList, pero cuando hago este mismo proceso de at&t me sale que no se puede desbloquear hasta pagar el plan de cuotas, y la verdad no me interesa desbloquearlo ya que yo soy de AT&T
    Si está en cuotas y pues no se paga entonces después de tiempo lo van a poner en la BlackList?

    • @Calejandro_
      @Calejandro_ 11 місяців тому

      Hola por lo que entiendo no pasa a estar en la lista negra tengo el mismo problema pero con 13 pro y ya tengo como un año de tenerlo y no lo bloquean por parte de Apple pero mi pregunta es como desbloquearlo de Att o si habrá alguna manera de pagar la Mora pendiente

    • @Calejandro_
      @Calejandro_ 11 місяців тому

      Si sabes cómo salir de la mora con att me ayudas por fa es que quiero liberarlo con esa compañía

    • @danielcruzgomez8528
      @danielcruzgomez8528 11 місяців тому

      @@Calejandro_ tu iPhone también está con adeudo y no está en lista negra?

    • @charlierivera5013
      @charlierivera5013 10 місяців тому

      Mi teléfono está saldo tengo un 14 promax y dice que está boqueado no entiendo

  • @mohammadejaz3523
    @mohammadejaz3523 11 місяців тому +4

    Hai I from INDIA. I am planning to buy an Iphone xs AT&T locked(US phone) and I have checked using ATT website it is asking email and contact number for creating unlock request.so I want to know that Are the going to charge me for unlocking the device? if so then how much? on rough estimate.
    Please let me know any info about this. thank you alex

    • @SuAmigoAlex
      @SuAmigoAlex  11 місяців тому +1

      Namaste, if you want to use the iPhone in India pls buy an unlocked iPhone, don’t buy a locked iPhone hoping to unlock it for free, unless you already have the IMEI and AT&T already approved your request with that IMEI.

    • @mohammadejaz3523
      @mohammadejaz3523 11 місяців тому

      @@SuAmigoAlex Namaste..great advice I will try through the website.
      Thank you Alex..

    • @saikrishnakittu9475
      @saikrishnakittu9475 2 місяці тому

      Possible paid ways to unlock ? For Permanent unlock verizon

  • @theanimecompletionist
    @theanimecompletionist Рік тому +8

    This actually happens usually even if there isn’t a contract. You have to call their loyalty department until they force the unlock. Just did this yesterday with my Pixel 6 Pro.

    • @Sauvetur
      @Sauvetur Рік тому

      I agree. I need to contact loyalty because I literally paid off my iPhone 12 Pro Max and any recent bills. It doesn’t let me submit an unlock request and I spoke to an agent telling me to wait 24-48 hours meanwhile she shoved advertisement and offers up my throat to stay with ATT if I connect the second line. I don’t understand why the forcing us to be LOCKED when we have already 100% paid off the device. Honestly it’s better to buy the iPhone full price from Apple or any cellar device. ATT IS A SCAM

    • @davidngulube5944
      @davidngulube5944 11 місяців тому

      Can this also work for me cause I bought a cricket Samsung A13 from a certain seller on ebay last month and he said the phone was used for 4months...it can't unlock
      Any solution

    • @Faisal-Alomari
      @Faisal-Alomari 11 місяців тому

      Literally not true

    • @djrep6122
      @djrep6122 11 місяців тому

      ​@@Sauveturwhat's funny is you can't even get a hold att customer service anymore. You get thru the first section of the auto voice, then after that it says "numbers is no longer in service" lol

    • @forromedia
      @forromedia 7 місяців тому

      How do you call loyalty department?

  • @Kvngstudio
    @Kvngstudio 10 місяців тому +2

    Can i use the phone via wifi and use apple services? Maybe download apps and use the phone normal without putting a sim card in it?

    • @SuAmigoAlex
      @SuAmigoAlex  10 місяців тому +1

      Yes like an iPod will work fine, or get a Gevey Pro SIM

    • @babanikki7828
      @babanikki7828 8 місяців тому +1

      What does a gevey pro do ?

  • @cihataru8387
    @cihataru8387 10 місяців тому +1

    Hi Alex,
    I live in Turkey.
    I bought iphone 14 pro max from Puerto Rico but AT&T locked it.
    full payment in advance. But They say you have to wait 60 days.
    Is it okay if I don't use AT&T for 60 days (I accidentally deleted the e-sim from the phone)?
    I won't be using AT&T for 60 days. I will buy new operator e-sim in turkey after 60 days

    • @omerdemc
      @omerdemc 4 місяці тому

      Bende de 13 pro max var çalışmıyor malesef sakın gevey isimli cihazı almayın çalışmıyor.

    • @omerdemc
      @omerdemc 4 місяці тому

      Siz sorunu çözebildiniz mi ?

    • @youtubestudio1600
      @youtubestudio1600 3 місяці тому

      ​@@omerdemc14 pro e simli bende de var nasil çalıştırabiliriz

  • @DLFfitness1
    @DLFfitness1 11 місяців тому +3

    There are no free rides. A lot of companies use locked phones to lock you into their services. Unfortunately new phones quickly become old phones. The promise of a new phone, is simply locking you into a contract.

    • @SuAmigoAlex
      @SuAmigoAlex  11 місяців тому

      I remembered switching carriers just to get an iPhone, the iPhone began in the US with an AT&T contract, back in the days

    • @jazzybrady3497
      @jazzybrady3497 11 місяців тому

      I paid mine off and they still won’t unlock it 😢

    • @jessespencer6330
      @jessespencer6330 5 місяців тому

      Phone only gets locked to the carrier after they put the sim chip in. If you put sim in yourself it will lock to whichever carriers sim you are putting in the phone

  • @angelinapatel9358
    @angelinapatel9358 Місяць тому

    What do you do if it says you can’t unlock your device until your installment plan is paid off

    • @SuAmigoAlex
      @SuAmigoAlex  Місяць тому

      Keep trying once a week, use an MKSD SIM in the meantime.

  • @deancolbird2240
    @deancolbird2240 Рік тому +4

    My blacklist is clean so what exactly I have to buy to unlock it?

    • @ErinWolf-vn2gp
      @ErinWolf-vn2gp 5 місяців тому

      That's what I'm wondering and I don't know where to find video

  • @KomeFits
    @KomeFits 2 місяці тому

    This makes their service useless if i could just call the carrier why woukdbt i do that

  • @Creaa889
    @Creaa889 10 місяців тому

    if my account it’s closed with att due to non payment, can i use a att prepaid card from walmart?

    • @SuAmigoAlex
      @SuAmigoAlex  10 місяців тому

      Try it, AT&T still wants your business, or you can use Cricket too

    • @babanikki7828
      @babanikki7828 8 місяців тому

      Did it work with the prepaid ???

  • @EdFonsecaR
    @EdFonsecaR 2 місяці тому +1

    We can't unlock your device until 60 days post-purchase. Please submit an unlock request after you’ve had your device for 60 days or more.

  • @user-fz6wi8hp2t
    @user-fz6wi8hp2t 10 місяців тому +1

    14 pro max esim Locked to att and it’s blacklisted anyway you can help me out ?

    • @SuAmigoAlex
      @SuAmigoAlex  10 місяців тому

      Why it was blacklisted?

    • @user-fz6wi8hp2t
      @user-fz6wi8hp2t 10 місяців тому

      @@SuAmigoAlex I’ve got no idea I was one using the esim and it later came on as no service until date still no service

    • @user-fz6wi8hp2t
      @user-fz6wi8hp2t 9 місяців тому

      @@SuAmigoAlex hello

  • @KINg-qz8xp
    @KINg-qz8xp Місяць тому

    Bro They Say ….We can’t unlock this device because it’s not compatible with the AT&T network

  • @user-zo6ch6cp7d
    @user-zo6ch6cp7d 11 місяців тому

    But if it’s blacklist can you still unlock it ?

  • @user-sm1oz4ox4n
    @user-sm1oz4ox4n 4 місяці тому

    Current status denied then what’s a next ?😢

    • @SuAmigoAlex
      @SuAmigoAlex  4 місяці тому

      This ua-cam.com/video/nwKtr-jMoJM/v-deo.html

  • @MoorishDesign
    @MoorishDesign 17 днів тому

    i tried to unlock my iphone X but i'm getting an error message saying :We can’t unlock this device because it has been reported as lost or stolen
    . How can i fix this issue . Thank you

    • @SuAmigoAlex
      @SuAmigoAlex  17 днів тому

      Your device is blacklisted, use it as an iPod.

  • @guadamagana4008
    @guadamagana4008 3 місяці тому

    What is the solution, when it says I have to wait 24 hours and I wait 24 hours and the same thing happens?

    • @SuAmigoAlex
      @SuAmigoAlex  3 місяці тому

      If you paid it in full file a FCC complaint, they will unlock it!

    • @guadamagana4008
      @guadamagana4008 3 місяці тому

      @@SuAmigoAlex It's not iPad, it's iPhone 11, I haven't found a solution 😥

  • @luzdenocheavila1987
    @luzdenocheavila1987 10 місяців тому +1

    AT&T has my device locked, I wanted to give it to a relative, the phone is old, it was replaced by AT&T already 2 times, I don't own them any termination fee, still, AT&T refuses to unlock it while I have a contract even that the phone is already paid. and that "Login into your account" didn't work either. As soon as the contract is finish, I will change carriers.

    • @SuAmigoAlex
      @SuAmigoAlex  10 місяців тому +1

      You have all the right to unlock it since its paid in full, pls follow the steps, dont login into your account

    • @luzdenocheavila1987
      @luzdenocheavila1987 10 місяців тому

      @@SuAmigoAlex Thank you Amigo, but I already went to the AT%T page and intrude my IMEI, when to the store, chat support, phone support, and all they say is that the phone is part of the contract. I ask them to remove it but they said I have to wait 30 days to make the request, I wait, nothing happens, call again and they give me other 30 days to try. I so full of that company. But thank you again.

  • @haihoang879
    @haihoang879 Рік тому

    My server is not support 😢 how can i do it 😢

  • @Anoesix2
    @Anoesix2 Рік тому

    tmobile iphone 13?

    • @SuAmigoAlex
      @SuAmigoAlex  Рік тому

      ua-cam.com/video/Y1wEpfdYfQk/v-deo.html

  • @rasheedabdul9478
    @rasheedabdul9478 Рік тому

    The website not working

  • @darylrupe7881
    @darylrupe7881 8 місяців тому +1

    att is a pain. their system is terrible. i left att after 15 years

  • @entrepregod
    @entrepregod 6 місяців тому

    Just put it on Cricket like I did. I needed a second phone to cheat on my wife and found this old iphone XS Max i had. Its locked to ATT because its not paid off and i put it on cricket good to go

    • @KcMo816
      @KcMo816 6 місяців тому

      How tho?

  • @xigege914
    @xigege914 Рік тому

    给你序列号,可以远程帮助我吗

    • @SuAmigoAlex
      @SuAmigoAlex  Рік тому

      抱歉,正如视频所说,如果您收到该消息,AT&T 将不会提供任何帮助。

    • @xigege914
      @xigege914 Рік тому

      我只想解开网络锁,你可以帮我解锁吗

    • @SuAmigoAlex
      @SuAmigoAlex  Рік тому

      @@xigege914 我希望我能,但当 AT&T 拒绝请求时,我真的无能为力。

    • @xigege914
      @xigege914 Рік тому

      @@SuAmigoAlex 我给你imei你帮我试试可以吗?

    • @TienNguyen-xk9rp
      @TienNguyen-xk9rp Рік тому

      i'm in asia and i also use at&t, i tried to contact but they seem to ignore. It's quite annoying when my device is not unlocked like other carriers

  • @mabelh16
    @mabelh16 24 дні тому

    Atnt sucks

  • @WEEDISMYGOTO
    @WEEDISMYGOTO 5 місяців тому

    Damn i wish i seen this video i just paid fhat advertisement $26 to unlock my phone

    • @SuAmigoAlex
      @SuAmigoAlex  5 місяців тому

      Still is cheap, some people charge $80 or more

    • @WEEDISMYGOTO
      @WEEDISMYGOTO 5 місяців тому

      @@SuAmigoAlex yea its asking me to pay another $70 i didnt lol i called my care to get my money back but its a pending transaction and they cant do anything

    • @SuAmigoAlex
      @SuAmigoAlex  5 місяців тому

      That's a SCAM, check the video I did showing how they operate: ua-cam.com/video/rLJdHrxbBxU/v-deo.html

    • @SuAmigoAlex
      @SuAmigoAlex  5 місяців тому

      ua-cam.com/video/rLJdHrxbBxU/v-deo.html

  • @user-sm1oz4ox4n
    @user-sm1oz4ox4n 4 місяці тому

    Current status denied then what’s a next ?😢

    • @SuAmigoAlex
      @SuAmigoAlex  4 місяці тому

      ua-cam.com/video/nwKtr-jMoJM/v-deo.html