Hi, I have an ET4850 just over a year old and use it on a regular basis. The ink tanks looks to be half full but now when I do nozzle checks nothing is printing (started just black, but now all 3 colours aren't printing). I also performed a Power clean (purchased a new maintenance tank). It doesn't look like any ink went down during the power clean, which I understand should go down by quite a bit. Could the ink have dried out (live in a warm climate)? If so how do I replace the ink? Thank you
Hi, Gillian - it sounds like you've done all the right things to troubleshoot. At this point, please reach out to our Tech Team for assistance. You can contact them at 562-276-1300 Mon-Fri 7am-4pm PT. Thank you!
Hi, I opened both lids to get to the ink panel however I can’t close the scanner lid back. Is there a specific button I have to press it seems to be locked, Thank you!
Help! The black ink tank does not refill any longer..it is empty now....I tried a new bottle but the ink does not go down the tank....why is there no one talking about this problem....thanks epson
Hi, Gab - For starters, please make sure the ink you purchased is the correct one for your printer model. You can contact our Support Team at 562-276-1300 Mon-Fri am-4pm PT. Thank you!
@@epsonamerica it is the same as the one that was in the box when I purchased the printer 2 years ago. I really like the printer, the last forever ink completely offset the cost of the printer. Just don’t understand what the refill problem is..I will call during the week. Thanks.
The color on my ET-3850 is great but, even though the black ink level is high and I ran the print head cleaner and power washer the black text prints as a very faint, outline of the text.
Hello! If you continue to have issues with your prints, please call our Tech Team at 562-276-1300 Mon-Fri 7am-4pm PT for help troubleshooting. Thank you!
Instructions coming in the box with ET-4850 is the most confuse and incomplete thing that I have seen in my life. I bought one yesterday and there is no way that I can close the lid.
Hi, Nelson - Please contact our Support Team for assistance with setup of your ET-4850. You can reach them at 562-276-1300 Mon-Fri 7am-4pm PT. Thank you!
Hi, Sam! Please contact our Sales & Product Inquiries team at 1‑800‑463‑7766 / Mon‑Fri / 7am‑4pm PT or you can email them your question at this link. They will assist you - Thanks! epson.custhelp.com/app/ask/p_webform/epson_store
Hi, Joti - you may need to do a head-cleaning and/or power-cleaning cycle. Please call our Tech Team for assistance. You can reach them at 562-276-1300 Mon-Fri 7am-4pm PT. Thank you!
The ET-4850 has a different method to open the ink lid from most of the other ECOTANK printers. 1) Raise the COMPLETE 2-piece scanner & access lid assembly to full locking height. 2) Now can flip the ink lid BACKWARDS to open. 3) unlatch the blue ink stoppers so can position the new ink bottles onto the fill nozzles.
This is a really good printer ua-cam.com/users/postUgkxciSwynMJ7PnUvvx11rewiu-yFBkZTl53 . The reason I gave 4 stars for tech support (which I don't think this would classify as tech support) is because once you turn the printer on, it does require a little bit of start up time which may bother some who are in a hurry to quickly print something. To offset that though the printer prints very quickly. I would definitely purchase this printer again.
Hi, I have an ET4850 just over a year old and use it on a regular basis. The ink tanks looks to be half full but now when I do nozzle checks nothing is printing (started just black, but now all 3 colours aren't printing). I also performed a Power clean (purchased a new maintenance tank). It doesn't look like any ink went down during the power clean, which I understand should go down by quite a bit. Could the ink have dried out (live in a warm climate)? If so how do I replace the ink? Thank you
Hi, Gillian - it sounds like you've done all the right things to troubleshoot. At this point, please reach out to our Tech Team for assistance. You can contact them at 562-276-1300 Mon-Fri 7am-4pm PT. Thank you!
Hi, I opened both lids to get to the ink panel however I can’t close the scanner lid back. Is there a specific button I have to press it seems to be locked, Thank you!
Hello! Please give our Tech Team a call for assistance. You can reach them at 562-276-1300 Mon-Fri 7am-4pm PT - Thank you.
Help! The black ink tank does not refill any longer..it is empty now....I tried a new bottle but the ink does not go down the tank....why is there no one talking about this problem....thanks epson
Hi, Gab - For starters, please make sure the ink you purchased is the correct one for your printer model. You can contact our Support Team at 562-276-1300 Mon-Fri am-4pm PT. Thank you!
@@epsonamerica it is the same as the one that was in the box when I purchased the printer 2 years ago. I really like the printer, the last forever ink completely offset the cost of the printer. Just don’t understand what the refill problem is..I will call during the week. Thanks.
My scanner lid is stuck open, trying to fill up with ink and set up?? Doesn’t want to close, and don’t want to force it !
Hey, Scott - Please call our Support Team to help troubleshoot. You can reach them at 562-276-1300 Mon-Fri 7am-4pm PT. Thank you!
How do i charge the ink as the initial setup wasn't completed? Is there a manual ink charging trigger?
Hi! Please contact our Support Team to complete your printer set up. You can reach them at 562-276-1300 Mon-Fri 7am-4pm PT. Thank you!
How to determine when ink tank needs to be refilled
The color on my ET-3850 is great but, even though the black ink level is high and I ran the print head cleaner and power washer the black text prints as a very faint, outline of the text.
Hello! If you continue to have issues with your prints, please call our Tech Team at 562-276-1300 Mon-Fri 7am-4pm PT for help troubleshooting. Thank you!
Instructions coming in the box with ET-4850 is the most confuse and incomplete thing that I have seen in my life. I bought one yesterday and there is no way that I can close the lid.
Hi, Nelson - Please contact our Support Team for assistance with setup of your ET-4850. You can reach them at 562-276-1300 Mon-Fri 7am-4pm PT. Thank you!
Will the 4850 handle Card Stock (110 lb.)?
Hi, Sam! Please contact our Sales & Product Inquiries team at 1‑800‑463‑7766 / Mon‑Fri / 7am‑4pm PT or you can email them your question at this link. They will assist you - Thanks! epson.custhelp.com/app/ask/p_webform/epson_store
Can’t get tank cover to open
Hi, Patricia - Please call our Support Team to help guide you through. Their number is 562-276-1300 Mon-Fri 7am-4pm PT. Thank you!
I refilled my printer after it ran out of black ink. Now, even though the tank is full, it doesn't print with black ink.
Hi, Joti - you may need to do a head-cleaning and/or power-cleaning cycle. Please call our Tech Team for assistance. You can reach them at 562-276-1300 Mon-Fri 7am-4pm PT. Thank you!
Cannot open the ink tanks
Hi, James - please contact our Support Team at 562-276-1300 Mon-Fri 7am-4pm for assistance. Thank you
I cannot get the ink lid to open as easily as all these videos show.
Hi! Are you able to access the ink tanks?
The ET-4850 has a different method to open the ink lid from most of the other ECOTANK printers. 1) Raise the COMPLETE 2-piece scanner & access lid assembly to full locking height. 2) Now can flip the ink lid BACKWARDS to open. 3) unlatch the blue ink stoppers so can position the new ink bottles onto the fill nozzles.
Bingo. This was driving me crazy. Thanks for the explanation.
This is a really good printer ua-cam.com/users/postUgkxciSwynMJ7PnUvvx11rewiu-yFBkZTl53 . The reason I gave 4 stars for tech support (which I don't think this would classify as tech support) is because once you turn the printer on, it does require a little bit of start up time which may bother some who are in a hurry to quickly print something. To offset that though the printer prints very quickly. I would definitely purchase this printer again.
Close the lid