To everyone wondering about my Kylie order, don't worry, everything has been sorted!! They have shipped me a new order, and they were incredibly kind throughout the process! :)
My reaction would be the opposite of Remi. I would so pissed and also that they don't have a customer service #. I heard that their customer service is terrible. Kylie makes all this money and can't afford a #, ridiculous. Does anyone know if her cosmetics is cruelty free?
Remi: "I would love some help- no, that's too nice. I would really appreciate if someone could help me get my correct order" She's just kind at heart. That has to be it, she's just naturally kind
Kylie herself probably IS customer service she probably doesn't have a team or anything professional you would think someone would have whos trying to run a business 😂
+kayley mcafee Kylie has a team. She's snapchatted videos of people working in her factory so she obviously has some sort of team for customer service. They're probably just jerks who couldn't care less.
i had no problems with them whatsoever...i got the wrong shade of lipkit, i just emailed them a couple photos that the shade is not the one i ordered and they sent me a new one quite quickly...and now i have two lip kits. yay!
I sent them an email about my liner that came with the lipkit because the crayon was loose from the pencil and kept falling out, they said because it was over a month later that I couldn't get a replacement...uhm isn't it your fault that it's faulty and not mine regardless of how long I've had it?! 😂😂
+Winnie TM and what I meant was she really just paid $200 for a cheap bag with kylie's name on it because nothing else came inside it .. which to me is still too much even for just kylie's name
I'm w/ you 100%! I totally do NOT get the hype...not initially & even more so now that all the issues w/ product quality & inconsistency, not to mention the cruddy customer service, are quite well known. It truly baffles me the degree to which so many people are not only willing but damn near obsessive re: spending significant $$ on what is essentially an unknown brand w/ a celebrity name slapped on it. But each to their own, right?🙄
Me too, but it's not like she's not going to get help with it. When a company is putting out a butt ton of product quickly, mistakes can happen. The way she handled it was amazing, though.
As far as I've heard from people who got bad or broken products, the 'team' has no returns, exchanges or any money back no matter the reason, idk if it's different when the products are missing 😕 But yeah you really should contact them cause that's A LOT of money for a makeup bag lmao.
+Mathilde Hau I've purchased Dolce K from Kylie Cosmetics, but they sent me Maliboo. I emailed them and they told me they'll send me Dolce K and that I can keep the Malibook lipkit :)
+Harry Is Gold Oh that sounds really nice! I've just heard when the half empty lipkit thing happened, people were told to just sharpen their half empty pencils and that the empty liquid lipsticks were normal and that they had no refund, return or money back on those, so rude 😂
it burns me every time people waste their money on kylie's crappy products. they're just overpriced colourpop cosmetics that people are obsessed with because of the name. I can't wait til the craze dies down cause I love watching your videos and Tara's but it burns me every single time 😭😭😭
There's no way I would buy ANYTHING if I couldn't return it. That's bull. As much money as her and this family makes, for them to not offer returns or refunds is an insult.
I heard somewhere that Kylie gets her products from the same place colour pop does so I'd rather get colour pop items. It's really only because she has a brand. It's the same as colour pop so I'm not gonna waste my money on her items the markup is way too high
Your daily blogs are great. You don't ramble too much , cut right at the perfect parts, show the interesting parts of your daily adventures. Super great
First video of hers I've ever seen, I haven't even barely started the video and she is already so so so so happy and positive and sweet, she just seems so down to heart, love her already! Subscribed!
Like how do you forget to put $200 worth of product in the bag? That to me is mind blowing. Like how did no one not say a thing about an empty ass bag being sent out. They don't package themselves....
one. its not KYLIES fault, its her packing company. 2. all she has to do is email there fucking customer service. accidents happen. people are so petty.
1. These "accidents" have been happening to thousands of people... 2. customer service never does shit anyway 3. People are only being "petty" because they spend a lot of money on her products but then never receive their shit😶
damn you're so calm and casual about it like it's no big deal i would have flipped out and ran around the whole house screaming hahaha but such a super cool and mature way to deal with and go about with it.
You should've been like I paid over 200$ to receive only a cosmetic BAG, I'm more upset than Kendall was when she found out caitlyn was going to her VS fashion show.
But Kylie didn't scam you, the warehouse workers didn't put your product in the box. It happens I'm pretty sure you can get a refund or the rest of the products.
kylie cosmetics does not offer refunds reships or exchanges. however with this all being on camera and her status as a upper level youtuber she shouldn't have much issue getting her money back from kylie cosmetics however if she does have an issue all she has to do is file a claim with her card carrier and she'll get reimbursed
+Kass's Beauty Review someone at kyliecosmetics actually gave me a refund I wanted the mini mattes and they were on my checkout list but then I actually had the poppin gloss on their too and it said something was out of stock but I had the gloss in their and it sent me to put in my credit card information and I thought it was the mini mattes forgetting I put the gloss on it a couple hours ago and then I bought it on accident and it says once you pay for the order you can't get a refund but then I emailed them my problem for accidentally ordered and they gave me a refund
One of my birthday collection mini mattes was missing a lipstick. The receipt was also missing the number stamp. I emailed them and they responded that their manager assured the product passed a quality check. So no fix. Sucks
i love how you laugh about it. keeping it positive even though the unfortunate happened. I'm sorry for that girl!!! i hope they did something for you!!!!
I'm sorry I have an anxiety panic disorder, I WOULD'VE FLIPPED MY SHIT!😲 you were so calm, I would've been all over the place like a bad Sims glitch. 😲😲
To everyone wondering about my Kylie order, don't worry, everything has been sorted!! They have shipped me a new order, and they were incredibly kind throughout the process! :)
That's good!!!! Love ya
Good :) ily Remi💕
Started to freak out because I purchased the birthday bundle and should be getting it tomorrow. Fingers crossed!!!
Well that's good!! I'm glad everything turned out ok!!! :)
Please continue to do a reaction. HEHE LOVE YOU REMI!
I'm like the only one that doesn't have any Kylie lip products lol
love this blog BTW!
vlog*
Me too 😂😂😂😭😭😭
I dont neither lol
same!
Who else would have been screaming and crying?? Remi is so positive and that's something I really love about her
I would have raged and emailed them like five times in all caps and shared everything on social media 😂😂
yes! i would have been screaming and rampaging all about it on social media hahah
My reaction would be the opposite of Remi. I would so pissed and also that they don't have a customer service #. I heard that their customer service is terrible. Kylie makes all this money and can't afford a #, ridiculous. Does anyone know if her cosmetics is cruelty free?
Islandgurl78 i doubt it...
+Islandgurl78 it is cruelty free
girl youre such a calm and sweet person
so calm i mean haha
+happygirl mima lmao. I just had a good giggle from this comment 🙄
Hahhahahaha yeah.
Someone needs to show this to Kylie Jenner
same
God i really hope remi emails the customer service for this
I will
+Leilani Moya everything has been sorted X
IKR Kylie has to watch this she has to im
Remi: "I would love some help- no, that's too nice. I would really appreciate if someone could help me get my correct order"
She's just kind at heart. That has to be it, she's just naturally kind
bruh I started reading this part right as she started saying this in the video lmao
Lol
Remi is so nice!!! I would've been soooo pissed!!
Same
I've heard that their customer service is practically nonexistent
yep, you get automated answers and replies lol
Kylie herself probably IS customer service she probably doesn't have a team or anything professional you would think someone would have whos trying to run a business 😂
+kayley mcafee Kylie has a team. She's snapchatted videos of people working in her factory so she obviously has some sort of team for customer service. They're probably just jerks who couldn't care less.
i had no problems with them whatsoever...i got the wrong shade of lipkit, i just emailed them a couple photos that the shade is not the one i ordered and they sent me a new one quite quickly...and now i have two lip kits. yay!
I sent them an email about my liner that came with the lipkit because the crayon was loose from the pencil and kept falling out, they said because it was over a month later that I couldn't get a replacement...uhm isn't it your fault that it's faulty and not mine regardless of how long I've had it?! 😂😂
I would scream if that happened that me.
your profile picture😍
OMG yass no jokes I would be swearing af
+Hansi Sharma swearing as fuck? Ok then..
+Hansi Sharma lmao u probs 12 arent u
that's a lot of money tho for a family dollar bag with her name on it lol
you can't forget it has her fake lips on it too
😂ikr
+Kayla Motionless trueee
truuuu
+Winnie TM and what I meant was she really just paid $200 for a cheap bag with kylie's name on it because nothing else came inside it .. which to me is still too much even for just kylie's name
I love how she's laughing about it.
She has a great personality :) Rather than being upset, just laughing it off. I love it.
It's either laugh or cry
+mariah hawkins or rage quit too
I think they best way to handle a problem like this is to stay calm. Remi was doing a great job. we need more people like her.
fr I would've gotten soooo mad I would go to her fucking house and beat her ass lmao
You have the best attitude towards this. I admire how you laughed it off, #positivitygoals
Hey please sub to my channel & check out my videos
She's definitely an inspiration because i dont know if i would have laughed it off.love her attitude
This is why I love you.. You always have such a positive attitude. If I were you, I would've been so mad lol. So sorry that happened though!
yea, an email would not suffice, i'd need to talk/fuss at someone
+Princess Shells obviously I'm not lol...
duh
she's white , 200$ is nothing to them.
+Marifer Garcia ok
$200?! I wouldn't even give her the $29 for the lip kit lol Eff that
I'm w/ you 100%! I totally do NOT get the hype...not initially & even more so now that all the issues w/ product quality & inconsistency, not to mention the cruddy customer service, are quite well known. It truly baffles me the degree to which so many people are not only willing but damn near obsessive re: spending significant $$ on what is essentially an unknown brand w/ a celebrity name slapped on it. But each to their own, right?🙄
Awesome products ............. she has over priced colorpop products 😂😂😂😂
fr!!
Its not her problem you cant afford it 👐🏼 👅
+team vs Team lol👌👍
+team vs team people can afford it...they can just purchase the original colourpop products instead, since Kylie just stole from them.
I've noticed the only time Amazon prices colourpop a bit high is when it is sold out on the original website.
Remi you are the sweetest person ever, you didn't even get that angry when you opened the package:)! I would have flipped out haha!
I know me too
I love her so much .
I love your videos so much lara
Remi is so sweet😊
Me too wth 😂 I would've cursed in the whole unboxing part
omg Remi your reaction was priceless (sorry) but you are so kind and optimistic :)
agreed :)
Agreed!
Yeah
Yes I would have been angry omg!
YES lol. i was expecting like a negative / angry vlog. but.... lol it was hilarious. she's super cheerful and positive.
Unfortunately, things like this can happen, but you totally handled it so much better than most people would!
Idk I'd be pretty pissed if I was out 200 dollars
Me too, but it's not like she's not going to get help with it. When a company is putting out a butt ton of product quickly, mistakes can happen. The way she handled it was amazing, though.
+Kraken Kylie sends new stuff out when it's broken or not there. She's not out of $200.
you look so much older with the shorter hair! i love it
Oh hi Sarah! I love your videos ❤️
I love your videos
your channel is good
right?? it looks amazing on her!! ♡
she would be such a cute mom, seriously she seems to be so positive and nice and full of love 😁
Having money: laughing about losing 160$ 😂
people react differently to stress. Do you really think she makes that much money as a youtuber?
😂I wish this could be me
At least she handled the situation nicely
lol ikr. id cry if I lost five dollars😂😂
I lost $40 yesterday and I was so mad but there's nothing u can do so u have to have a good aditude
I had a dream where I met Remi and I gave her a huge hug! It was the best dream ever!
Lol same but with different people :)
Remi should go on tour !!!
OMG yesss!!
YES!
Yes! I would totally buy tickets!
I would buy tickets
YASSS!!!!
I like how you didn't freak out and we're just laughing about it. Very mature 😊
I get upset when I get a $10 food item wrong..... Can't imagine something $200 going wrong! I will be bawling my eyes out, and screaming. LOL
Remi I love your hair! It looks amazing! Who else thinks the same?
Also I hope you get your makeup soon😂💕
Oh no! You should email their team about it!
Never mind I just saw that part in your vlog 😂
As far as I've heard from people who got bad or broken products, the 'team' has no returns, exchanges or any money back no matter the reason, idk if it's different when the products are missing 😕 But yeah you really should contact them cause that's A LOT of money for a makeup bag lmao.
She should contact her credit card company and file a dispute
+Mathilde Hau I've purchased Dolce K from Kylie Cosmetics, but they sent me Maliboo. I emailed them and they told me they'll send me Dolce K and that I can keep the Malibook lipkit :)
+Harry Is Gold Oh that sounds really nice! I've just heard when the half empty lipkit thing happened, people were told to just sharpen their half empty pencils and that the empty liquid lipsticks were normal and that they had no refund, return or money back on those, so rude 😂
AHAHAHHAHA I laughed so hard when you opened the kylie box and go "wait"
ReWatching all these videos in 2018 I can’t believe how different you looked. You’ve come so far and I know that’s not easy so happy for yah!!😁
video starts at 4:13
thankss
you give me life
Ur the life saver I was looking for 😂😂
I thought it started at 0:00
We need more people like you
who else jams to the intro?
Me lol
Me 😭❤️
DANCE PARTY!!!! Lol
OMG LITTERALLY ME I LUV IT!!
Me what song is it
They are probably going to say that somebody stole it and that they are not responsible for that
I've seen that happen to other people who have received nothing but empty boxes
+Victoria Rodriguez but she has "proof" for them to watch that nobody stole it!
+Victoria Rodriguez That is really messed up if they say that it was stolen because they can just watch Remi's vlog to see that it was not.
they didn't tho
People go through the mailed boxes and steal the lipsticks when they are in the trucks or porches.
Funny how people buy lipglosses of someone who didnt even had lips a year ago. Lol
What does her facial structure have to do with the making of a lipgloss
#stealingjokesfromtwitter
*have
Twitter joke repost... HA. Not laughing at the joke but the fact it's a repost. Like why???
This doesn't even really make sense tbh..😳
I love how Remi was like : "hi.. No wait not hi .. Hello.." 😂😂 I love Remi so much , she has no mean bone in her body💘
In the middle of ranting .."I just got a new tinder match, everything's looking up everybody" LOLOL I love u
it burns me every time people waste their money on kylie's crappy products. they're just overpriced colourpop cosmetics that people are obsessed with because of the name. I can't wait til the craze dies down cause I love watching your videos and Tara's but it burns me every single time 😭😭😭
said so well :)
That's what I think too you can find way cheaper dupes. I think it's just over hyped etc because it's kylie lmaoo
so right!! If the same thing is initited by an unpopular indivudual, will anyone buy it??
True that 🙃
Her products are actually really nice tbh lol
UGH i love you and hill w all my heart
EVEN THO U LIED AND ZOOMED IN ON ME
Dying
Ahhh that's scute
Whenever bad things happen to you, YOU'RE STILL SO SWEET AND NICE!!! You're such an optimistic person!
YOUR HAIR LOOKS AMAZING!! Love you Remi
NOO! Call the umber asap for your products or a refund! Unbelievable...
they don't do returns or refunds ☹️
Please subscribe.& check out my channel
syniah2002 NOO WAY! Kylie needs to change that!
Blaise Joelle No thank you :)
+Danielle Jaramilla omg I love your videos
I buy a Kylie Jenner gloss for a DIY. I became a box with nothing! 🙈
OMG REALLY WOW GET YOURE MONEY BACK
bist du Deutsch? :D
+lps ruby tv get you are money back?? ohohohohoh you mean your.
Aje J -_-
You turned into a box? Nice.
I giggled when she said she was being too mean, like how can she be so nice I would've flipped😂
You have such a positive bubbly personality i lav it so much!!
Kylie doesn't care about her fans or her followings she only cares about herself.
WOW!!! BETTER GET YOUR MONEY BACK! $200 FOR NOTHING! WOW! NO WORDS!
They don't do refunds 😕
ARE YOU SERIOUS?!
It's honestly ridiculous, they really do need to do refunds or exchanges, if that was me, I would've took them to court for it
There's no way I would buy ANYTHING if I couldn't return it. That's bull. As much money as her and this family makes, for them to not offer returns or refunds is an insult.
they ought to give her the money back and give her the products. people make mistakes but this is ridiculous.
Remi I love your new hair😍
I would of flipped the hell out! LOL
For realsssass!!!!
You have a shit load of likes
Remi is so adorable aw 😍
"I like Kylie Jenner as a person" ...."There's nothing in this box." Saddest video ever.
I heard somewhere that Kylie gets her products from the same place colour pop does so I'd rather get colour pop items. It's really only because she has a brand. It's the same as colour pop so I'm not gonna waste my money on her items the markup is way too high
No it's that at a time her liquid glosses were the same consistinsy but it's different now
Good to know!
it's the same thing. just hers is branded with name so it's more expensive. but the it's made in the same factory.
+Blaise Joelle no.
Its not the Same just to let you know I have both products Colourpop is a way more drying.
So Glad I've found you! New fav vlog channel!
They should give you a free gift in addition for the mess up
Your daily blogs are great. You don't ramble too much , cut right at the perfect parts, show the interesting parts of your daily adventures. Super great
First video of hers I've ever seen, I haven't even barely started the video and she is already so so so so happy and positive and sweet, she just seems so down to heart, love her already! Subscribed!
Btw I really want to know what those strawberry snacks are that she was eating when she was emailing 😂😂
Omg I hope you get either a full refund or get sent extra cosmetics!!
Ik a lot of people who've got scammed and kylie decided to send them extra
They don't refund apparently D:
Liam Moreno Really?!?
A Unicorn I guess not, though that might not be true for Remi because she commented saying she got it sorted out so yay for her :3
She said she was getting a refund
please dont purchase the kylie false eyelashes as they are made with real mink!! 😿
+Kitten Swag it's an animal that people kill for coats and other things
no they're not are you dumb
+David Mastro yes they are lol there was a whole thing about it when they came out
Get over it
+brianna drake get over it
keep us updated!!!! omg so sad hahah
You were so calm about this!!! You ARE SO SWEET AND CALM!! This is why you are my fav!
This is sooo sympathetic how you laugh about this fail. Love these kind of people ❤️️ wish I had so positive friends ❤️️❤️️❤️️
the eyeshadow is probably crushed up dog nails tbh
and a lil dash of colour
ahahahaha tbh
Wtf
Lol wut
ummmm what
"I got a new tinder match, everything is looking up" 😂😂😂
okay but like if kylie cosmetics had sent me just the bag i would definitely not be laughing...$200 smh i would be absolutely livid!!
I love how you just laughed when finding out it was empty. "Hello... That sounds more formal" literally me & my thoughts 😂😂😂😂
u look so bubbly and smiley for someone who just got scammed xD ur smile makes my day
Everybody makes mistakes
Everybody has those days
Including Kylie
Yeah but when these "mistakes" are made in the hundreds of thousands it is not longer a mistake.
Apparently you don't understand how business works. The company is so bad that the BBB gave her an F because of what happened.
Nobody's perfect, I got to work it , again and again till I get it right
Did you just reference Hannah Montana? -_-
+Darcy Woods yes😂 I still listen to that song to bring back memories :)😂
Whispers* She Scammmeeed mee..... best moment ever hahaha glad you got it sorted out
PLEASE GO ON TOUR💗😭
I love how you laughed at it and brushed it off, most of the time people would be very upset. But you are amazing! I love your videos!
Omg she reacted so nicely and understanding and was calm and laughing. I would probably flip out ahahah.
Like how do you forget to put $200 worth of product in the bag? That to me is mind blowing. Like how did no one not say a thing about an empty ass bag being sent out. They don't package themselves....
one. its not KYLIES fault, its her packing company. 2. all she has to do is email there fucking customer service. accidents happen. people are so petty.
calm down lmfao. remi wasn't even mad to begin with when she had every right to, stop being so defensive bc you worship kylie
+jeonghan_trash1004 i was referring to all the rude ass comments.
Yeah but her customer service is complete shit, like 95% of the damn time they don't do shit.
1. These "accidents" have been happening to thousands of people... 2. customer service never does shit anyway
3. People are only being "petty" because they spend a lot of money on her products but then never receive their shit😶
was referring to the comments. like i already stated.
HI HOW IS EVERYONE DAY Going SO FAR 💕💕💕
stressful because of summer reading wbu ? :)
Good hbu
SAMEEE the packets are so bad 😩
I just had a banana smoothie so my day is going well
+Yazmin Macias i feel your pain
damn you're so calm and casual about it like it's no big deal i would have flipped out and ran around the whole house screaming hahaha but such a super cool and mature way to deal with and go about with it.
I love how she's laughing and good minded about it and other youtubers are screaming their head off LOL XD ILYSM!!!
You should've been like I paid over 200$ to receive only a cosmetic BAG, I'm more upset than Kendall was when she found out caitlyn was going to her VS fashion show.
Can't wait for an update.
Best intro I've seen so far
i love your personality and the energy you give off. You seem like a rlly nice person to be around :)
This is so funny!! I love how you react as well 😂 finding the positive funny side of everything! I've subscribed 😄😄😄
But Kylie didn't scam you, the warehouse workers didn't put your product in the box. It happens I'm pretty sure you can get a refund or the rest of the products.
they don't do refunds
+ShannonLisette cool but she knew what she was buying when she bought it precautions as well.
kylie cosmetics does not offer refunds reships or exchanges. however with this all being on camera and her status as a upper level youtuber she shouldn't have much issue getting her money back from kylie cosmetics however if she does have an issue all she has to do is file a claim with her card carrier and she'll get reimbursed
It doesn't matter. It's kylies company she needs to make sure everything is done correctly and not half ass
+Kass's Beauty Review someone at kyliecosmetics actually gave me a refund I wanted the mini mattes and they were on my checkout list but then I actually had the poppin gloss on their too and it said something was out of stock but I had the gloss in their and it sent me to put in my credit card information and I thought it was the mini mattes forgetting I put the gloss on it a couple hours ago and then I bought it on accident and it says once you pay for the order you can't get a refund but then I emailed them my problem for accidentally ordered and they gave me a refund
shoot i would have been pissed!!!
ILYSM REMI IF YOU REPLIED I WOULD FREAK OUTTT
👑😇😇
+lily grande reply remi
reply the poor girl
ya cmon remi lol
Yes please reply to the poor girl 😂
OMG Remi makes me so happy!! She's always happy and the music and stuff just makes me so happy and tumblr😂 idk why pahahah
I felt so bad for you ): but you were so kind hearted about it, I just want to hug you!!
One of my birthday collection mini mattes was missing a lipstick. The receipt was also missing the number stamp. I emailed them and they responded that their manager assured the product passed a quality check. So no fix. Sucks
I died when fantasy by Alina baras started playing at the salon ahhhhh😇
baraz*
Maybe the shipping was $140? Lol
i love how you laugh about it. keeping it positive even though the unfortunate happened. I'm sorry for that girl!!! i hope they did something for you!!!!
When ever I feel like I need to be around someone positive I come to your videos :) thank you for being you, Remi!
I'm sorry I have an anxiety panic disorder, I WOULD'VE FLIPPED MY SHIT!😲 you were so calm, I would've been all over the place like a bad Sims glitch. 😲😲
I'm gonna send an angry tweet like jefree star 😂😂😂😂
Don't get catfished by your furniture. Word to the wise lol
I love you "I got a new tinder match, everything is looking up guys" you are so great. I feel like if I was in your shoes, I would've cried hahah
Love, love, love your vlogs!! Keep us updated on how quickly the Kylie Jenner Scam is corrected
3 minutes in and I just want to know how you were scammed😰
8min mark
DiscoveringOceans not all heros wear capes
You are too sweet ... I am definitely subscribbing
U have to give us an update on this when u get an answer 👀👀👀👀
I just realised how clear your skin is!!!😍😍 please do an updated skincare routine xo
you have such a great outlook on things i love it, never overthink the small things in life
Your friend/sister kinda looks like LAURDIY!