How to Connect to a Phone | Insta360 X3 Tutorial
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- Опубліковано 21 сер 2024
- Connecting X3 to your phone is an essential step for getting started with your new camera, so here’s a quick guide on how to do it! Once you've connected your phone to the Insta360 app, a host of shooting controls and AI editing tools are just a tap a way 🙌 Don’t forget to subscribe for more videos like this!
#insta360 #insta360x3 #tutorial #camera #guide
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First challenge - find a device that will actually load the damn app!
Sorry for the inconvenience. It is recommended to use mobile devices that meet the following requirements: You can click the link below to see more.
onlinemanual.insta360.com/x3/en-us/faq/compatibility/phone?_gl=1*16j7jmz*_ga*MTQwODY5NjU4Ni4xNjYyNzk4ODc3*_ga_7TV2BE92TS*MTY2MzgxMzkxNy40Ni4xLjE2NjM4MTY4NjkuMC4wLjA.
@@insta360tutorials You shouldn't have to buy an expensive new phone just so you can activate the camera you just bought!! That is absurd.
@@thespiritoftheglen This times 1000. I do not want or need a new phone, but if I want to buy Insta360 I have to buy a new phone as well JUST TO ACTIVATE IT. I understand the performance requirements for EDITING but, Insta360, why don't you come down off your high horse and make a simple app that will JUST activate the camera. Or at least give people another way to ACTIVATE their cameras. Talk about designing inside an echo chamber.
@@thespiritoftheglen Just ran into the same problem, I thought i did enough research before i bought it but not being able to even run the app on my phone to activate it is just fucking retarded. At least it is when you spend this amount of money on a camera.
I cant even find the app on the appstore i guess because my phone is not supported and downloading it from their website wont let me install it, I again assume because my phone version doesn't match the installer.
So now I have spent hundreds of dollars on a camera that I can't even activate and why should i even have to activate it to begin with, It's a camera ffs, I guess they gotta collect as much info as possible about their users, The money was not enough apparently.
So now I have to figure out a way to virtualize a phone to activate it, Borrow someones phone to activate it, Or buy a new phone, Or return their trash back to them. So far i am not impressed by the software/spyware that came with this camera and all the responses i see from 360 staff on this subject sounds like bots completely disregarding how incredibly stupid this whole ordeal is, If their software is so ultra taxing on hardware that it can only run on a few select phones but that same app has to be used to activate your camera then that is something that needs to be on the front page of the advertisements, Or just simply make a standalone activation app or being able to activate it trough their official website.
I am fucking pissed at how easily this could be fixed and it should be when you spend this amount of money.
Not being able to use a camera without connecting via an app is major fail. I understand you're desperate to get access to customers data. And, speaking of that, your privacy policy is horrendous.
Hi there, we're really sorry you've had a negative experience. Please understand that editing in the App with our AI-powered features is essential to the entire user experience we provided, especially when considering 360 footage is different from flat footage. We understand your concern about the safety of personal information, but your personal data will not be included in any form of our data collection. If you have any concerns about the privacy policy, please kindly share your opinions via email at service@insta360.com. Thanks for your kind cooperation.
I bought a whole other phone just for this crap.
I'm going out hiking how do you connect the insta 360 x3 to my phone and take photos and videos WITHOUT WIFI can you Bluetooth the both together on a selfie stick..
I have exactly the same question !
@@rasspaille you can't connect your phone without WiFi...
I ended up purchasing the remote which uses Bluetooth to connect to the camera this works but to a limited use, as the remote only takes photos or videos but doesn't adjust settings on the camera..
I hope this helps...
@@scotchxrp Oh yes you helped me x100! Thanks for the details!
Damn, I'm disappointed that you can't pilot with your phone, only via Bluetooth, I don't know about you, but me I would have liked to be able to keep the camera on my helmet or my backpack, and be able to start for a while walking on a high mountain ridge or on a climbing route or via ferrata etc!
It's annoying to have to access the camera on the helmet or on the boom to turn it on...
I'll look to see if there's an unofficial Android app perhaps..
It tells me "Please go to your phones system setting - WIF_ Smart Network Switch and turn it off" and this does not even exist on my phone
Hi there! May I have your phone model? Normally, there is a switch button in Wi-Fi settings to enable Smart Network Switch. Thank you in advance for your time and feedback!
@@insta360tutorials Samsung Galaxy S22 Ultra. They changed the way the settings were recently.
I have the same issue on a Samsung S21 Ultra.
I cannot connect it to my phone and cannot update the camera firmware.
At this point I have given up on using the insta360 app.
Just got mine but I’m having same issues
@@Rhold07 If you look, you will see that you can ignore the message. Do that and you will manage to connect.
Is it possible to transfer files over USB C port to my iPad? If not, I’ll return it today as the waiting time over wifi is ridiculous.
Hi there, we're sorry to let you know iPads with a type-C port cannot connect the Insta360 app via cable directly due to Apple restrictions. With further assistance, please feel free to contact us at service@insta360.com. Thank you!
How about android?
Can you guys do a video on the new buttons on the x3, the Q button and the pages button
I just got my camera today, I have used it for less than 10 minutes and its started overheating.
I can't connect with my phone. Plz help
Hi there, sorry for the inconvenience you are experiencing.
Let's follow the steps below to do some troubleshooting.
Step 1: Please check if your camera firmware version and the APP version are the latest (v1.0.23 or above for X3 / v1.28.0 or above for the APP). If not, it is recommended to upgrade and re-test.
Step 2: If the issue continues, please check if you can detect the X3's Wi-Fi signal normally and follow the Q2&Q3 troubleshooting advice in this link: onlinemanual.insta360.com/x3/en-us/faq/troubleshooting
Hope these solutions can work! If the issue persists, please get in touch with us via email at service@insta360.com and provide a screen recording to show your workflow. We'll be supportive to assist you further. Thank you!
@@insta360tutorials Thanks i can connect it now.
when I try to see albums, it disconnected (IOS Ipad)
When connecting via WiFi, the connecting keeps getting lost and I get asked frequently to reconnect! Why is the Wi-Fi connection so unstable?!?
I am using an iPhone 12.
Hi @genenterpriseshk1697, we are so sorry for the inconvenience.
To serve you better:
1. Can you let me know which type of camera you're using and whether the firmware is up to date?
2. What is the version of your mobile app?
3. Could you provide any error screenshots?
Please send the above responses to service@insta360.com or directly consult Insta360 Support via the app or the official website. There will be someone to provide you with further help. Thank you for your understanding and cooperation.
Please tell how to access internet in mobile after connecting with camera. I dont have any sim in my phone so i use wifi only.
Hi there, sorry that since the camera requires a Wi-Fi connection while connecting to the phone, the phone needs the mobile data to have the internet. If the mobile doesn't have a sim, I'm afraid the phone wouldn't have internet during connecting to the camera.
If you would like to edit the video in the app with the internet, you can download the files to the app album first, then change the Wi-Fi to home Wi-Fi to edit. Thanks for your understanding!
I just bought mine I got yesterday doesn’t connect to the phone apps even though I try all the steps. Regret buying it I should have get a go pro! Return this one
Hi there, sincerely sorry for the negative experience. Did you check if the camera's Wi-Fi can be detected on your phone's Wi-Fi settings page? What is your phone model? It would be appreciated if you could provide a screen recording to us via email at service@insta360.com. We will provide further solutions for you ASAP. Thanks a lot!
As you should, I found out about this epic fail shit camera too late, now I missed the return policy window, and stuck with a camera I can’t control on distance, PEOPLE!! BE AWARE, YOUR CAMERA WILL EVENTUALLY STOP CONNECTING TO YOUR PHONE!
Every time it tries to connect but it can't. Then i have to go to wifi and do manually like a router. But when i connect it with wifi my data stop working
Hi there,
Do you mean that the camera cannot connect to the app directly in the Insta360 app? In theory, you still can enable mobile data to get the internet when the camera connects to the app via Wi-Fi. Does there have any error messages when the data stopped working? Would you provide a screen recording to us for further checking?
Please get in touch with our support team via email at service@insta360.com. We will assist further. Thanks for your understanding!
They know someth8ng is wrong either with their app, or their cameras, and still do sh!t about it, PEOPLE BE AWARE!! YOUR NEW INSTA 360 CAMERAS WILL EVENTUALLY STOP CONNECTING TO YOUR PHONES!!!
@@claudiameza804 Hi there, sincerely apologize for all the inconvenience caused to you. We totally understand how frustrating it could have such an issue when using the camera. We do want to provide further assistance if you are still willing to give another chance to try the camera again. Please feel free to contact us via email at service@insta360.com directly. Thanks for your understanding!
It's work ❤❤❤
Perfect 💯💯💯😉💯💯💯
DO you need a phone specification?
My phone seems to only be transferring footage over Bluetooth instead of wifi, and it's transferring at .01mb/s. If I go into my phone's wifi settings and manually connect to the cameras wifi it goes much faster, is there a way to set the app to use wifi by default?
Hi Rob! Normally X3 can only transfer files via Wi-Fi by default at a speed over 150Mbps. Please update the App version and camera firmware version to the latest and see if it works better. You can check and download the latest version on this page: www.insta360.com/download/insta360-x3. If the issue continues, could you please send us a screen recording to show us the process via email? Our email address is service@insta360.com. And please provide details about your phone model. Thanks in advance for your feedback!
Never got connected no matter how many times I try, error 14174! Why not write a smart app to tell what to do dummies!
Just another Chinese junk...such a hassle for a $500 camera!
Returning this c***p and going back to my GP Max.
@@insta360tutorials Never got connected no matter how many times I try, error 14174! Why not write a smart app to tell what to do dummies!
Just another Chinese junk...such a hassle for a $500 camera!
Returning this c***p and going back to my GP Max.
The icon in my X3 is not just a computer icon, but a computer with a wifi icon. When I tap that icon, it says that I have to turn on wifi and Bluetooth (which of course it always on in my phone). And that's it. I then try to connect the wifi manually, but it ask password. I tried to find the password, but still no luck until I write this comment. Can anybody help me?
Oh I found the password in Himalayan Solo Travel: 88888888 Thank you.
Can we connect the Insta 360 X3 to more than one mobile phone device? For example if we have an Android and iPhone both so will it be possible to connect the camera to both the phones?
I'm sorry, but it is not possible to connect the Insta360 X3 to more than one mobile phone device at the same time. The camera can only be connected to one mobile device, at any given moment. Hope it helps!
This video needs to be updated where is the part to connect to the Wi-Fi?
Hi there, please follow the steps below：
1. Turn on WiFi and Bluetooth on your phone.
2. Turn on X3.
3. Open the Insta360 app and tap the yellow camera icon at the bottom of the page.
4. Here you should see your camera listed. The name of your camera is "X3 ******" by default, where ****** is the last six digits of the serial number on the box your X3 came in.
5. If connecting for the first time, a prompt will appear on the app and you will need to confirm the connection on the camera’s touch screen.
6. If the above does not work, go to the phone's WiFi settings and search for your X3. Tap to connect, then return to the app.
Wokld this commect to a Samsung S20 FE and/or Galaxy Tab S8?
Hi, i just have a little question (i'm french, sorry for mistakes): Will i be able to transfer the videos on my iphone during a trek with no wifi, but only with my mobile data?
Hi there, since the camera requires a Wi-Fi connection while connecting to the phone, the phone needs mobile data to have internet. If you would like to edit the video in the app with the home Wi-Fi, you can download the files from the camera to the app album first, then change the Wi-Fi to home Wi-Fi to edit.
With any questions, please feel free to contact us at service@insta360.com directly for more help. Thank you!
I just received Insta360, I am using iPhone 12 Pro and the Bluetooth is frequently disconnecting, insta360 is getting hung many times. Any solution please
Hi there, may we know if there are any error messages? Since X3 is connecting to the phone app via Wi-Fi, please go to the phone's Wi-Fi settings page and check if the camera's Wi-Fi can be detected. If yes, please enter the Wi-Fi password and go back to the app to check.
If the issue persists, please get in touch with our support team via email at service@insta360.com. Thanks!
@@insta360tutorials you Guys know-how something is wrang with your cameras and won’t do sh!t, cameras work for 1 or 2 months just fine and then suddenly won’t connect to any phone anymore, are you breaking them down on porpouse? I sold go pro max to buy X3, I’m furious!! PEOPLE PLEASE KNOW AHEAD OF BUYING, THAT YOUR CAMERA WILL STOP CONNECTING TO YOUR PHONE EVENTUALLY!!
@@claudiameza804 Hi there, sincerely apologize for all the inconvenience caused to you. We totally understand how frustrating it could have such an issue when using the camera. We do want to provide further assistance if you are still willing to give another chance to try the camera again. Please feel free to contact us via email at service@insta360.com directly. Thanks for your understanding!
I just bought my insta 360x3,3 weeks ago but sad to say I haven't use it. Because I cannot find the insta360 app at the play store . How to connect if I don't have an app?😢I'm android user.
You can download it from Google Play. Here is a link: play.google.com/store/apps/details?id=com.arashivision.insta360akiko&hl=en&gl=US&pli=1
why doesn't the insta360 app work on the iPhone 15, Pro and iPhone Max? It doesn't work with the quickreader either. I bought the x3 in the summer. The ISG really sucks. Please answer me
We appreciate your feedback and concerns regarding Quick Reader compatibility with the newly-released iPhone 15. We understand that the transition from Lightning to USB Type-C ports may create some uncertainty among our users. Please be assured that Insta360 is already aware of these concerns and is actively in discussions to address this.
Additionally, you mentioned that the iPhone 15 is not working with the Insta360 app. Could you please specify the issues you are facing? Providing more details and sending them to service@insta360.com will help us assist you better. Thank you.
Can you please tell me which app to install in iPhone because I see many insta360 apps in AppStore??
Hi there, the app you need to install on your iPhone is simply called "Insta360," without any additional words or symbols.
hello, the wifi for my x3 does not show on the wifi network i have tried everything even manually entering the wifi but this unable to find network and unable to join network on the app as well when i try to connect to the camara. I am very tech Educated and I have a few X3 Camaras but this one just keeps giving me trouble.... can you help? I have submitted a return repair but no email yet its been almost week now
Edit: Insta360 Emailed me and is taking care of everything!! You guys are awsome thank you.
Hi there, we deeply regret the inconvenience you've faced. Could you please provide us with the ticket number for the email? This will enable us to locate your case and address the issue promptly. Thank you!
@@insta360tutorials thank you
Took me an hour to get it to connect to my air pods and it will not connect to blue tooth on iPhone 7 at all. Is there a Bluetooth troubleshooting faq page?
Hi there, sorry for the issue caused. There's no troubleshooting FAQ page for Bluetooth but there's one for Wi-Fi: onlinemanual.insta360.com/x3/en-us/faq/troubleshooting?to=Q2&_gl=1*visvs1*_ga*MjYzNjczNy4xNjY3MTk3ODY2*_ga_7TV2BE92TS*MTY3MjEwNzUxNC4xOTIuMS4xNjcyMTA3NTI3LjAuMC4w. Please kindly follow the guide to see if it works for your case. If it doesn't work, please try the factory reset. And it's recommended to contact us via email at service@insta360.com for direct support. Thank you for your support and patience!
This is a very slow connection. I want to know the requirements for doing it over usb. Mine is connecting but the app doesn't seem to read the files after it connects.
Hi there,
Could you please provide the model of your phone? If you're using an Android device, you can use the official X3 Transfer Cable designed for Android to shift your files. An alternative is the X3 Quick Reader, which offers a faster, more reliable transfer.
If you have any further inquiries, please reach out to us directly at service@insta360.com. We're here to assist you. Thank you!
@@insta360tutorials it's a pixel 5a. Unfortunately I've left the cable at home. Is there anything special about it? Would a USB 3.1 cable work?
App is not supported my phone why
Hi! if i turn the phone into landscape mode, will the preview and shooting mode turn to landscape as well or will it stay in portrait mode?
Hello there, I apologize for the late reply.
If I understand correctly, you're asking if the Ratio on the camera is also adjusted synchronously when you adjust the Ratio in Single Lens Mode using the app on your phone after connecting your phone and camera? If that's the case, then yes, the app's control of the camera is synchronized.
If you have any questions, please feel free to reach out to service@Insta360.com at any time.
@@insta360tutorials Hi, thank for the reply. but what i mean is, can i use the phone as a remote recording in landscape view on the phone instead of viewing on the phone vertically? because i dont think i will be able to see the full view and/or it will be distorted if i view the phone vertically while the camera lens on the one rs are horizontal.
Hi whenever my wife’s phone connects to the camera it kicks her of the home network. Which seems silly. How can we just have a Bluetooth connection? My Osmo Action 3. Doesn’t disconnect me from home network. Thank you.
I apologize for any inconvenience caused. I will pass on your feedback to the relevant department. If you have any further questions, please contact us at service@Insta360.com.
I click on the button in the Android Insta360 app but it doesn't see the X3 2 inches from it.
Hi there, could you please go to the phone system Wi-Fi settings page to check if the Wi-Fi signal can be detected or not?
-If so, please try connecting to the camera by entering the password "88888888". Then, return to the app to check if it can be connected successfully.
-If not, please send the below info to service@insta360.com so that we can offer further assistance there:
1. the specs of your phone
2. a video showing this issue
Thank you.
I bought today , and I can't connect to my phone , it's shows smart switch off but there is no option ,help me i used samsung filp 4 phone
Hi there,
Sorry for the inconvenience caused.
Please check if your phone can detect X3's Wi-Fi signal. If it can, please connect it manually with Wi-Fi password 88888888 and try again.
If there is no Wi-Fi signal of X3 on the system settings page of your phone, please follow the steps below to troubleshoot.
Step 1: Please make sure that the phone can search for other Wi-Fi signals to confirm that the Wi-Fi function of the phone is normal.
Step 2: Please use other devices or computers that support 5GHz Wi-Fi to test whether the camera's Wi-Fi signal can be detected normally;
a: If one of the devices can search for signals (no need to connect), then it proves that the camera can broadcast Wi-Fi signals normally. Please check whether it is the mobile phone lacking support searching for 5GHz Wi-Fi signals (please check the mobile phone specification: if it is not marked to support dual-band Wi-Fi or 802.11a/ac, then it is likely that the phone does not support this); if it is not supported by the phone, please refer to the steps below to switch the Wi-Fi frequency of X3 to 2.4GHz.
Android: open the app-enter "Settings" and tap "Set the current region to camera"-select Indonesia-click on "Set to the camera", restart the camera and check again.
b: If all devices cannot detect your camera’s Wi-Fi signal, the camera may not be able to broadcast Wi-Fi signals normally, please contact us for assistance. Our email address is service@insta360.com. Thanks for your kind patience!
For those not being able to connect, rebooting is the answer. This has happened to me numerous a hand full of times and every time I reboot, problem solved
Rebooting meaning factory reset?
@@Gerry363c Means powering down and back up again. Simple.
I try it and it’s not working
Mine asks for a password? 😢
Once connected between camera and phone. Wifi internet will still be available?
Hi there, The internet will not be available during the connection. Please use mobile data instead. Sorry for the inconvenience caused.
My my phone cant detect insta360 on the wifi settings but i can find it if im using my iphone. Is my android not compatible? Its a huawei y70
Hi there, we checked the spec of the Huawei Y70, and sorry to let you know this phone doesn't support 5G Wi-Fi. Please refer to the steps below to switch the Wi-Fi frequency of the camera to 2.4GHz and test again
Open the app-enter "Settings" and tap "Set the current region to camera"-select Indonesia-click on "Set to the camera", and restart the camera.
With any questions, please feel free to contact us at service@insta360.com directly for more help. Thanks!
I loose internet connection if I connect the camera to phone.. What us the solution on this?
Sorry for any inconvenience this may have caused. Please go to the phone's Wi-Fi settings to see if the camera's Wi-Fi can be detected. If it is, please input the password to establish a connection. If not, please use an alternative device that is compatible with 5GHz Wi-Fi to detect. If the network remains undetectable on all devices, please reach out to our support team for additional assistance by emailing us directly at service@insta360.com. Thank you!
Im edit in Android app x3 file but export video is flickering and green colour screen and struck how to solve this...
Hi there,
Sorry for the inconvenience caused.
May I know if this situation occurs every time you use the app to edit and export?
Could you please kindly provide us with the firmware version of your X3 and a video showing this issue, then send it to service@insta360.com so that we can better follow up on this case for you?
Thank you so much for your cooperation!
When i conect it it conects to the wifi from the app and on that one i dont have any internet and cant edit my viedeos right and cant to the firmware update
Hello, when you connect your camera to Wi-Fi through the app, you can enable mobile data on your phone to stay connected to the internet for editing and firmware updates. Alternatively, you can go into the settings and enable the option to cache new firmware updates while connected to Wi-Fi. If you have any further questions or concerns, please do not hesitate to contact our support team via service@insta360.com.
@@insta360tutorials thank you so much for Helping it works now
Is it compatible with Samsung Galaxy Ultra?Cause I doesn't connect.
Hi sorry for the inconvenience. Could you please specify the model of your phone so that we can better confirm? Here is a compatible list: onlinemanual.insta360.com/x3/en-us/faq/compatibility/phone,
If your phone is in the list and the problem still exists, please contact service@insta360.com for further assistance.
It would be nice to see HOW to pair it.....
Thank you for your support for our tutorial, and we greatly appreciate your suggestion. We will share it with the relevant team to bring more optimizations to future tutorials. For more optimization suggestions, please feel free to contact service@insta360.com. Thank you for your support and understanding.
Mine could not pair
Why when i connect my x3 to my phone, it turns wifi and turns on 4g? It is really annoying! I dont want to use my data to update software and stuff! Please any fix?
Sorry for the inconvenience. The connection between the camera and the Insta360 app is made via the camera's Wi-Fi signal. When the camera is linked to your phone, because most smartphones can only connect to one Wi-Fi network at a time, you would need to use cellular data to continue other phone activities. If you prefer not to use cellular data, you can disable it while your phone is connected to the camera. You can then download the files you need to edit to the app from the camera's album within the app. Once the download is complete, you can disconnect the camera and reconnect your phone to your home or other available Wi-Fi network to edit the content in the app.
Hope this helps. If you have any more questions, please contact service@insta360.com.
Help me please my device connected but no wifi connection
Hi there, may I know if you mean the camera cannot be connected to your camera? If so, could you please try using your phone and see if the wifi signal can be detected? If not, please contact us via service@insta360.com for further assistance! Thanks a lot!
I just bought it and couldn't connect it to my android samsun S20 FE. I rebooted the insta360 and after it somehow worked.
How
It’s not connecting the light is green. This happened after factory reset because the image had turn blue
Hi there, sorry for the issue caused. Please contact us via email at service@insta360.com for further support. Thank you!
Will it connect without an SD card installed?
Hi there! The camera without an SD card installed can connect to the Insta360 App. If you want to view files or download them to the Insta360 app, kindly ensure that the SD card is inserted into the camera before connecting.
If you have any further concerns, please feel free to contact Insta360 Support on the official website or app. You can also send an email directly to service@insta360.com. Thank you!
Hi there, without a memory card, you can also connect to the app via WIFi but cannot take photos
Hi. Can I live stream on instagram using the insta360 as a my smartphone camera?
Hi there, thanks for reaching out! Currently, the Insta360 X3 supports live streaming platforms like UA-cam and Facebook. Instagram doesn't appear to be an option shown within the Insta360 app's live streaming platform choices. However, you could try using RTMP streaming to see if that might work, although success is not guaranteed. Hope it helps!
I download the software file. But the software is not installing on any phone.
Hello there, based on my understanding, you have already downloaded the Desktop Software Studio but haven't downloaded the Insta360 Phone App yet. If you would like to download it, kindly click on this link: www.insta360.com/download/insta360-x3. However, if I misunderstood you and you have actually downloaded the app but are facing issues while applying it, you may want to consider checking the compatibility of your device by visiting this link: onlinemanual.insta360.com/x3/en-us/faq/compatibility/phone?_gl=1*yb0d00*_ga*MjAzMTMwOTEuMTY4NzE0MjExNA..*_ga_7TV2BE92TS*MTY4NzgzOTI4Ni4zNS4xLjE2ODc4MzkzNzQuNDguMC4w I'm sorry for any difficulties you're experiencing, and please let me know via service@insta360.com if you need further assistance. Wish you all the best!
Is this camera compatible with samsung phones?
Hi there, thanks for your interest. It might depend on the device chipset. Please check out this page for more info: onlinemanual.insta360.com/x3/en-us/faq/compatibility/phone
When connect is it using wifi or quota in my handphone?
Hi, there! The phone is connected through the camera's WIFI.
Is it possible to turn on and off record via the phone app?
Yes it is
@@insta360tutorials how?
Connect the camera to the Insta360 app 😀
i just got my insta360 x3 today. I just wanted to ask if its possible to connect to the camera and wifi at the same time? Everytime i connect to the camera via wifi my phone gets disconnected from my wifi
Hi there, since X3 requires a Wi-Fi connection while connecting to the phone, the phone needs mobile data to have internet. If you're using an android device, you can consider connecting the phone and camera with the official transfer cable, then you can use the Wi-Fi when connecting.
@@insta360tutorials thanks. Appreciate it.
@@insta360tutorials I just got a new Anroid phone to connect to the instra360. Now I learn I need data I don't data. What is an "official cable". I am not happy.
@@hillmyrnarose Hi there, here is the link to Transfer Cable for Android, please have a look. store.insta360.com/product/one_x2_android_cable?c=1525&from=nav
For any questions, please feel free to contact us at service@insta360.com directly for more help. Thank you!
Never got connected no matter how many times I try, error 14174! Why not write a smart app to tell what to do dummies!
Just another Chinese junk...such a hassle for a $500 camera!
Returning this c***p and going back to my GP Max.
When I Try Do a Story or Sher Video. It's Show a Notification Saying It's Not Connected Try again
Hi there, may I know which camera model you used? If convenient, please contact us via service@insta360.com so that we can better confirm. Thanks a lot!
how to fix "error code -14169"
Sorry for the inconvenience. Please send us more information like the firmware version of the camera, version of the Insta360 app, model of your phone and the error code to service@insta360.com. The Technical Support team will provide your further assistance, thanks.
I cant even install the app. system says- app isn't compatible with your phone. im using samsung a13 5G 😡😡😡😡
Hi there, sincerely sorry for your negative experience.
The Insta360 app is an advanced, AI-powered editing suite and as such requires a certain level of processing power to run smoothly. It is therefore recommended to only use android mobile devices that meet Exynos 9810 and the above chips.
We checked the spec of the Samsung A13, and sorry to let you know that it has a bit lower than the requirement. Meanwhile, the camera can work independently after activating, you can shoot by the camera itself, then edit and share the clips through our computer software, Insta360Studio.
With any questions, please feel free to contact us at service@insta360.com directly for more help. Thank you!
@@insta360tutorials This is dumb. Reading the other comments on all the problems getting the X3 to activate. I have the same problem with insta360 app not compatible with my good working android phone with latest software updates. I dont have the camera, but wanted to make sure your app software would work, which it does not.
What if I don't have a friend that has a working phone to activate your camera????
What do people do about that????? Return your camera for refund????
What information are you getting from my phone by activation????
Why doesn't the app work with all smart phones?????
Why do we have to jump through hoops just to get a camera to work???? Again this is stupid.
You have a serial number in the phone which would work with your insta360 studio software on my PC laptop. That makes more sense than this activation nightmare.
@dathyr1 Sincere apologies! Please allow us to explain that the design of the activation setting is to make sure the product you receive is brand new, not refurbished or fake product. As kindly explained before, the app has an AI-powered editing suite, so it requires a certain level of processing power to run smoothly. In theory, if the app can be installed on your devices, you can activate the camera normally. If you met any questions during activating, please feel free to contact us at service@insta360.com directly for more help. Thanks for your understanding!
@Insta360 Tutorials now I understand, if I want this app to work on my phone then i must have phone that is more expensive than your camera 🤣🤣🤣
do i need my phone to rec exampel if im running
Hi there, X3 can shoot solely without connecting with a phone, unless you want to use app's functions or record with GPS data and you do not have a remote or other GPS module device which can be connected with the camera.
Thank you for asking and if there are any further questions, please feel free to contact us anytime via service@insta360.com.
Is there a way to connect via Bluetooth?
I'm afraid WiFi connection is necessary since bluetooth connection is mainly for GPS remote and Airpods, etc. If you have more concerns, please feel free to reach out to our service team via email at the address service@insta360.com for further assistance.
Sorry for the inconvenince csaued~
I can't connect may insta 360 x3 to phone. Why?
Hi, thanks for your comment. Please send more information like the firmware version of the camera, the version of the Insta360 app, and the model of your phone to service@insta360.com. The technical support team will provide you with further assistance, thanks for your kind patience.
I can't conect my camera, it appears error number 14178, can someone explain to me?
Hi there, we sincerely apologize for any inconvenience this may have caused. Could you try rebooting the camera, or reset it to its factory settings and try again to see if the issue can be resolved? If not, please describe your problem in an email to service@insta360.com, and our technical team would be glad to assist you.
Can i take snaps?
Yes, you can also take photos via the phone app after connecting.
I haven't been able to connect my phone to the camera, and just followed the steps on the webpage, ¿anyone has the same issue?
Hi there, sorry for the problem you met. May I know if the wifi signal of your camera can be detected by your phone? If not, please provide us with a video of the problem you met and send it to service@insta360.com so that we can better confirm. Thanks a lot for your understanding!
I can't install the app for insta360 X3
Hi there, sorry for the issue caused. Would you mind following some troubleshooting to double-check this issue?
1. Please check out this link to see if your phone meets the compatibility requirements: onlinemanual.insta360.com/x3/en-us/faq/compatibility/phone
2. If your phone meets the requirements but fails to install the app, please check if you download it from our official web page: www.insta360.com/cn/download/insta360-x3
3. If your phone does not meet the requirements, please kindly activate the camera via other phones and edit your footage on Inta360 Studio on PC. Sorry for the inconvenience caused!
4. If the issue persists, please kindly contact us via email at service@insta360.com for direct support, along with the info about your phone model and a screenshot of any error message.
Thank you in advance for your time and patience!
Wont accept my email.. I've only tried 4 different ones...
Hi there, sorry for your negative experience. You can get in touch with our support on the Insta360 app>Settings page>Insta360 Technical Support. We will provide further assistance for you. Thanks!
Question:
My wife and I want to use the camera.
I have Android, she has iPhone.
Can we use the camera on the two different phones concurrently?
Does the activation affect this at all?
Hi there, it is sorry to let you know that the camera cannot be connected to two phones concurrently. I will collect the feedback here and forward them to our R&D group for further evaluation. Thanks again for your valuable suggestion!
Bluetooth is fine, but the wifi connection fails. My Samsung phone doesn't pick-up the X3 as a nearby device to connect to via wifi.
Apologize for the inconvenience you are facing.
Please visit the troubleshooting page's Q2 & Q3 sections found at this link: onlinemanual.insta360.com/x3/en-us/faq/troubleshooting
If the problem persists, in order for us to assist you better, kindly provide us via email at service@insta360.com with the following information:
1. Please provide us with your camera's firmware version. Furthermore, please confirm whether you have the most recent version of the Insta360 App.
2. Check the Wi-Fi settings page of the camera and ensure that the Wi-Fi configuration is set to 'Always On.' Try this setting and observe whether it resolves the issue.
3. A video that demonstrates the problem.
Thank you!
@@insta360tutorials Please note that I've checked my phone to see if it supports 5ghz wifi signals, but it does not. I assume this is the reason why my phone cannot detect the camera's wifi signal?
Yes it could be. Please refer to the steps below to switch the Wi-Fi frequency of X3 to 2.4GHz.
--Android: open the app-enter "Settings" and tap "Set the current region to camera"-select Indonesia-click on "Set to the camera", restart the camera and check again.
--iOS: open the phone system settings, select Indonesia under region-return to the app page-reselect the camera's signal-try to connect.
If the issue continues, please contact us via email at service@insta360.com for further assistance.
@@insta360tutorials Hi, it's OK. I decided to buy a new Samsung 5g phone to better suit the camera. The screen on my old phone was broken anyway and I was planning to replace it. I'll set the X3 up this week.
i was wondering if it worked for you ? i had a s23 ultra but couldnt get it to pass the activation phase due to wifi bs i did all the changes and still nothing. so just used one of my kids ipad to get pass the activation part.@@gavinkalaher7314
Ugh tell me I just wasted money on this camera. I downloaded app and tried scanning QR code and it fails every time. Phone was even connected to wifi. I tried pairing devices with phone but it asks for password which I don't have.
Hi there, sorry for the inconvenience caused. The Wi-Fi password is 88888888 by default. Please try again. If these issues continue, please get in touch with us via service@insta360.com, with the details of your phone model and a screen recording of your workflow to connect the camera. We'll provide you with further support. Thank you!
@@insta360tutorials I got a hold of support and turns out my phone doesn't support the app. Soo unfortunately I bought a 500 dollar paperweight
No conect to iPhone 13 iOS 15.6.1
😢 2 days in my Home and phone dont activate .
Please go to the mobile phone system page to check whether the Wi-Fi is connected;
* If it is not connected, please make sure that the entered Wi-Fi password is 88888888, restart the camera and mobile phone, then try again;
* If the phone still cannot connect to the Wi-Fi, please click on the Wi-Fi, and try again after forgetting the network;
* If it still fails, try other mobile devices to enter the password to connect to confirm whether it is the phone's issue or the camera's.
If the system settings page has shown the connection, but the app page shows that it cannot be connected or not connected (Android phones), please go to the app's settings page, turn on "Force Connect" mode, reconnect and try again.
* If it still doesn't work, please confirm that GPS positioning permission has been enabled for Insta360 app;
* If it still doesn't work, please go to the phone system settings to make sure the WLAN+ or automatic Wi-Fi switch option is off if there is an option.
It's not connecting it keeps connecting via wifi and not bluetooth
Hi there! May we ask if you mean that you cannot connect your camera to the Insta360 app via Bluetooth? X3 connects to the Insta360 app via Wi-Fi, and Bluetooth serves as an auxiliary connection. If we misunderstood your meaning, or if you encounter issues connecting your camera to the app via Wi-Fi, please contact Insta360 Support on the official website or app. or you can send an email directly to service@insta360.com. Our support team will further follow up. Thank you for your understanding!
I have VPN, even with VPN turned off, it still will not connect? Samsung S24 ultra
Hi there, we'd like to confirm if you cannot connect your camera to your phone's app even VPN is turned off? If so, please try directly connecting your camera's WiFi via your phone's system wifi page to see if it helps.
If issue persists, please send us a screen recording showing this connecting issue via service@insta360.com so that we can better assist.
@insta360tutorials I tried everything, I then uninstalled SurfShark VPN and it connected without issue, dissapointing that I had to go that far to connect
Ace pro не подключается😢
Mine is telling me Open Network settings and connect to wifi, but I'm connected and honestly, I'm tempted to return it just because of that
Hello there, we deeply apologize for the unpleasant experience. Could you please visit the troubleshooting page's Q2 & Q3 sections found at this link and give it another try to see if the problem can be solved? Link: onlinemanual.insta360.com/x3/en-us/faq/troubleshooting
If the problem persists, in order for us to assist you better, kindly provide us via email at service@insta360.com with the following information: - The firmware version of your camera. - Please kindly check if the App is updated to the latest version. - If convenient, please share a video that demonstrates the problem. Thanks for the understanding!
@@insta360tutorials Will do
Same here
Bluetooth pin not working. I need to tell everone until this is fixed
Hi there, please be aware that the connection relies on the Wi-Fi broadcasted by X3. If you're looking to connect with the camera manually, it's recommended you do this via Wi-Fi.
I've tried so many way to connect I still can not connect
same as me. it happens after I updated the firmware of my new X3.
Hi there,
Sorry for the inconvenience caused.
Please check if your phone can detect X3's Wi-Fi signal. If it can, please connect it manually with Wi-Fi password 88888888 and try again.
If there is no Wi-Fi signal of X3 on the system settings page of your phone, please follow the steps below to troubleshoot.
Step 1: Please make sure that the phone can search for other Wi-Fi signals to confirm that the Wi-Fi function of the phone is normal.
Step 2: Please use other devices or computers that support 5GHz Wi-Fi to test whether the camera's Wi-Fi signal can be detected normally;
a: If one of the devices can search for signals (no need to connect), then it proves that the camera can broadcast Wi-Fi signals normally. Please check whether it is the mobile phone lacking support searching for 5GHz Wi-Fi signals (please check the mobile phone specification: if it is not marked to support dual-band Wi-Fi or 802.11a/ac, then it is likely that the phone does not support this); if it is not supported by the phone, please refer to the steps below to switch the Wi-Fi frequency of X3 to 2.4GHz.
Android: open the app-enter "Settings" and tap "Set the current region to camera"-select Indonesia-click on "Set to the camera", restart the camera and check again.
iOS: open the phone system settings, select Indonesia under region-return to the app page-reselect the camera's signal-try to connect.
b: If all devices cannot detect your camera’s Wi-Fi signal, the camera may not be able to broadcast Wi-Fi signals normally, please contact us for assistance. Our email address is service@insta360.com. Thanks for your kind patience!
@@pinoymedicvlogs Hi there, sorry for the inconvenience caused. Please also follow the troubleshooting methods below the comment to see if it can be solved. If this issue still exists, please contact us via service@insta360.com for further assistance. Thank you!
@@insta360tutorials I have sony xperia iv, what region should I set? I did enter password 88888888 restart the phone some how it work one time the next time i open the app try to connect it doesn't work but with my old samsung note 10 phone very simple to connect
I had to delete the app and re-download for it to connect to my new X4. Just FYI for anyone else for whom it’s not connecting.
Have the same issue, its not working. Cant connect to my X4. Had no problems with the X3....
Hi there, truly sorry for the inconvenience caused. Did you try deleting the app and download the latest version via website to see if it works? If not, please contact us via service@insta360.com so that we can further assist. Thank you!
Mine is not connecting waste of money
Whats the RMA CODE?
Hello there, if you have repair needs, you need to apply for an RMA code to request repair services.
Therefore, if you need repairs, please contact service@insta360.com. Upon receiving your email, our relevant team will follow up with you immediately. Meanwhile, you can contact this email with any questions. Thank you for your support.
Turn the dam music off jees....
well that was no help whatsoever
Hi there! Sorry for the inconvenience caused. Could you please contact us via email at service@insta360.com to provide more details about the connection issues you encounter? We'll try our best to offer you support and assistance. Thank you!
Why complicate our lives?? Wifi is in my laptop but not in my phone, how come a new model and I need to spend more than one hour and still dont find solution. The first Go pro app works at the first time… this no what a waste of time
Never got connected no matter how many times I try, error 14174! Why not write a smart app to tell what to do dummies!
Just another Chinese junk...such a hassle for a $500 camera!
Returning this c***p and going back to my GP Max.
Hi there, sorry to hear about the trouble you're experiencing with your camera. We would like to offer further assistance in resolving the issue as quickly as possible. It would be greatly appreciated if you could reach out to us directly by emailing service@insta360.com. We are committed to doing our best to assist you. Thank you!
REMOVE the F....NG background muzak! It adds LESS value to the content!
Why is WiFi required to use this garbage? Your $80 record button uses bluetooth 😂